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Bewertungen von Apartments Plaza

3 out of 5
Apartments Plaza
Nalješkoviceva 22, Dubrovnik

Bewertungen

8.0

Sehr gut

23 von insgesamt 61 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
25 von insgesamt 61 Gästebewertungen haben eine Bewertung von 8 - Gut" "
6 von insgesamt 61 Gästebewertungen haben eine Bewertung von 6 - Okay" "
4 von insgesamt 61 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
3 von insgesamt 61 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8.8/10

Sauberkeit

8.0/10

Personal & Service

8.4/10

Ausstattung

8.6/10

Zustand der Unterkunft

Bewertungen

2/10 – Ungenügend

Balthasar, Nürnberg

Gut: Ausstattung
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Dreckige Bettlaken. Besitzerin die nachts Sturm klingelt damit man die Fensterläden schließt und dazu versucht die Tür aufzusperren. Klimaanlage verliert beim benutzen Wasser. Geschirr im Apartment war dreckig.
Aufenthalt von 4 Nächten im September 2020
Antwort von Branka am 2. Okt. 2020
Dear Balthasar, thank you for your time for leaving review. Let us assure you that we take great attention on hygiene and cleanliness of the apartment, especially during the time of COVID-19. All the sheets are chemically treated as well as entire apartment. Regarding our polite request to close the windows let us remind you that weather during your stay was filled with thunderstorms as well as heavy rain. We kindly asked you two times in written form to close the windows and you saw the messages but did not reply nor react. Since we did not get any response from you and was worried about the flood we politely knocked on the door asking you kindly to close the windows which you recklessly did. As for the AC, the entire time during your stay it was running on 16 C with open windows. We had technicians just 3 days before your arrival cleaning it and confirming that everything is in order for which we have written certificate. We do hope that you have enjoyed your stay in Dubrovnik and wish you all the best. Kind regards, Branka Reservation Department

8/10 – Gut

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Sehr zentral gelegen, freundliche Vermittlung und Einweisung, Kücheneinrichtung sehr spartanisch für Selbstversorger.
Aufenthalt von 3 Nächten im Oktober 2019

6/10 – Okay

Verifizierter Reisender

Gut: Sauberkeit und Personal & Service
Appartment in der Altstadt
das Apartment ist super gelegen in der Altstadt, absolut zentral. Der Service ist top, Wir durften nach Rücksprache vorher einchecken, hatten kleine Snacks, etwas zu Trinken als Wilkommensgruß. Wir wurden nicht alleine gelassen, sondern super betreut - nur zu empfehlen. Die Ausstattung ist absolut ausreichend, ist ja auch kein 4-Sterne-Hotel.
Aufenthalt von 4 Nächten im September 2017

8/10 – Gut

Kopecky

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft

10/10 – Hervorragend

Verifizierter Reisender

Mit einer Gruppe gereist
Gut: Sauberkeit und Komfort des Zimmers
Happy
Central location and super nice host! Would recommend.
Aufenthalt von 5 Nächten im Juni 2023

10/10 – Hervorragend

Samantha

Mit der Familie gereist
Gut: Sauberkeit und Komfort des Zimmers
What a Gem
The location was fantastic. We were right in old town. Close to many wonderful restaurants. The apartment had a nice big bathroom, the bed was comfortable. Everything we needed. The host has great recommendations, checked in on us to make sure we were enjoying our stay. Just an amazing find!
Aufenthalt von 4 Nächten im Mai 2023

8/10 – Gut

Karen Paola

Gut: Sauberkeit und Komfort des Zimmers
Muy bien ubicado y muy agradable el lugar. Nos dejaron una notita y pósteres de bienvenida, me encanto este detalle
Aufenthalt von 3 Nächten im Mai 2023

10/10 – Hervorragend

Verifizierter Reisender

Mit einer Gruppe gereist
Gut: Sauberkeit und Zustand der Unterkunft
The landlady was so nice and helpful! She advise us things to do and where to eat. Location is very central.
Aufenthalt von 3 Nächten im Juni 2022

8/10 – Gut

LJ, Lytham

Gut: Sauberkeit, Personal & Service und Ausstattung
Spacious apartment in central location. Shower kept blocking up but other than that a lovely apartment and would stay there again.
Aufenthalt von 7 Nächten im September 2019

8/10 – Gut

Arja

Gut: Sauberkeit und Personal & Service
Aufenthalt von 2 Nächten im August 2019

2/10 – Ungenügend

Lindsay

Verbesserungswürdig: Personal & Service und Komfort des Zimmers
This unit was about 80 steps uphill not the 4 pictured in the booking photo making it difficult to drag luggage or supplies up the stairs. in addition i found the unit cold damp and moldy smelling especially at night. I had to ask the booking company repeatedly for a blanket as none was provided. It arrived at 9:30 at night with the unpleasant owners representative who yelled at me for even requesting this. the bedding was damp and unpleasant to sleep on. The unit was so damp that when i washed my clothes the first night in the unit washer and put them on the drying rack provided the clothes never dried in 3 days. In my opinion this unit is not worth renting and the customer service beyond poor.
Aufenthalt von 3 Nächten im August 2019

10/10 – Hervorragend

Stéphane

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Très bien.
3 nuits dans ce studio tout équipé dans les remparts, à 2 pas de la rue principale du old Dubrovnik et à 80 marches! Kitchenette, produits d'hygiène, draps, serviettes, clim, wifi. Seul point négatif, l'aération. Une seule fenêtre donc aérer après avoir cuisiné était compliqué.Tout y est pour passer un excellent séjour au cœur de Dubrovnik. Nous avons été très bien accueillis et conseillés. Nous conseillerons ce studio autour de nous et reviendrons les yeux fermés !
Aufenthalt von 3 Nächten im Juli 2019

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Juni 2019

8/10 – Gut

Verifizierter Reisender

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The apartment was quite spacious and well located for exploring the old town. There are plenty of restaurants within a few minutes walk. The WiFi was good, a/c worked well and kitchen had the essentials. Host was friendly and met us right on time. It is up fairly steep steps which may be an issue if you have heavy luggage. Only negative for me was the bed wasn't that comfortable.
Aufenthalt von 2 Nächten im Juni 2019

10/10 – Hervorragend

Verifizierter Reisender

Aufenthalt von 5 Nächten im Juni 2019

10/10 – Hervorragend

Lene

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 4 Nächten im Mai 2019

4/10 – Schlecht

Aely, Pennsylvania

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Too many steps to clime up. Very unflexible host. Apartment looks dirty especially the bathroom. I stayed in five different apartment in different Croatian cities. This is definately the worst one.
Aufenthalt von 4 Nächten im Oktober 2018

10/10 – Hervorragend

Astrid K

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Amazing location, clean and comfortable
We had a great stay here. Super nice location and friendly host. The apartment is clean and with high standard, with air condition, wi-fi, cooking and refrigerating facilities and even clothing washing machine. We stayed here for 4 nights. After 3 days we got new clean towels, which was nice. This neat studio is everything you need for a stay in Dubrovnik. We loved the street filled with plants outside. The apartment is situated near everything you need (restaurants, bars, shops), but in a quiet street away from most of the tourists. Would recommend for couples. The only thing missing was that there was not possible to contact the host directly, as everything went through the agency.
Aufenthalt von 4 Nächten im Oktober 2018

4/10 – Schlecht

Joe

Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Lovely apartment, terrible service
My girlfriend and I recently stayed here for three nights as part of a trip around Croatia. Firstly, the apartment itself was lovely. The apartment is located a stone’s throw away from the Main Street in the old town, but is up A LOT of stairs - not a problem for us, but not appropriate with anyone with mobility issues or small children. Unfortunately, that is where our positive review ends. We were met at the apartment by a woman who was, quite frankly, rude. She was short and snappy and didn’t really answer any of our questions. (It seemed like an inconvenience that we wanted to know about the local area.) She explained to us in more than one room at a time and it was not to be put on less than 20°c. She also told us we must turn it off when not in the apartment. One of these stipulations would have been understandable, but all three together meant that apartment was uncomfortably warm the whole stay. We did put the air con down to 19°c one evening, and the following day got an angry email and a note through the door. We enquired by a late check out, sent several emails, none of which were responded to (interesting an email was sent about the air con). We were informed that the bedding would be changed after the second day - it was not (however the towels were). Overall, the apartment is well located, spacious and clean, but the poor service and unbearable air conditioning situation means that we would not return.
Aufenthalt von 3 Nächten im August 2018

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Convenient location!
Location was excellent within City Walls and we were greeted by an exceptional host. Lots of restaurants and entertainment in the area, and can walk to all the local attractions. If you can handle a few sets of stairs, this is highly recommended.
Aufenthalt von 3 Nächten im Juni 2018

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Verbesserungswürdig: Zustand der Unterkunft
The apartment is in a great location with easy access to the cable cars, harbour, restaurants, and of course, old town.
Aufenthalt von 3 Nächten im Juni 2018

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Nice apartment in the Old Town.
Nice studio apartment in the Old Town. Very convenient and Owner is very accessible. I wish washing machine was working but other than that, very quiet and pleasant.
Aufenthalt von 2 Nächten im Juni 2018

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Spacious and lovely apartment right in the heart of Old Town. The host was there to meet us upon arrival and provide orientation. Since it is up 87 steps, people using this accomodation must be able to carry any belongings to the apartment. Has cooking facilities.
Aufenthalt von 3 Nächten im Juni 2018

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Wonderful host who was most helpful.
Property is well equipped and the host was fabulous! Lovely lady who provided good advice and took care to explain everything. The studio is in the heart of the old city. Only thing to improve was communication... and possibly more cooking pots and pans.
Aufenthalt von 3 Nächten im Mai 2018

4/10 – Schlecht

Agneta

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Gärna Dubrovnik men inte samma hotell. 80 trappor!
Aufenthalt von 7 Nächten im Mai 2018

6/10 – Okay

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Clean. Helpful landlord. Convenient location for visiting Old Town. Parking is not available and must be arranged outside the Old Town. Parking options were EXTREMELY expensive. Overall, the apartment itself was fine but the Old Town was so filled with tourists that it felt like a Disney set. Disappointed.
Aufenthalt von 2 Nächten im Oktober 2017

10/10 – Hervorragend

Ellen

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Staying right in the Old City.
The apartment was clean, well laid out and located in the old city so was great for sightseeing. An charming, authentic apartment - just off the main area and surrounded by great places to eat and little bars. We had a friendly welcome. A lovely place to stay - worth mentioning there are a fair number of steps to get to it, so an absolute no if you have any mobility difficulties.
Aufenthalt von 2 Nächten im September 2017

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Good value, convenient place in Old Town
Stayed in the Studio with City View. Apartment was twice the size I had expected and had cooking facilities and a fridge in the upstairs living area. It was spotlessly clean with a large, comfortable bed. Shower was good. City view (very nice, including the sea) could only be seen if standing up in front of the window in the living area - not a criticism, just a fact. If you are small enough like me you can sit in the window sill and enjoy the view and the sun. There are ~90 steps up to the apartment from the main street. Very easy for averagely fit, fully mobile people like us. Nice and quiet up there as well, but easy walking distance to the rest of the Old Town. Standard check-in was 2pm. We advised our arrival at 11 in advance as requested (not expecting to check in earlier) and were told by the agent to leave our bags at a (chargeable) left luggage on the main street and go to the apartment at 2. We did this and the owner said she had prepared for an early check-in for us - would have been nice if this had been communicated by the agent. Maybe check if you can get in touch with the owner directly when booking.
Aufenthalt von 2 Nächten im September 2017

10/10 – Hervorragend

Marianne Dahl

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Perfekt overnatningssted
Vi havde lejligheden med udsigt over byen - En dejlig lejlighed, som ligger perfekt i den gamle bydel. Nu skulle vi kun have en overnatning, så vi havde begrænset bagage med. Man skal være opmærksom på, at det er et byhus, som ligger i en gade med nogle trappetrin, men kan med fordel vælge at ind i gaden fra bymuren og ikke fra hovedgaden. Vi vil ikke betænke os på at benytte samme lejlighed igen, hvis vi skal til Dubrovnik.
Aufenthalt von 1 Nacht im August 2017

10/10 – Hervorragend

Kate, Brisbane

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Fabulous apartment in the old town
A fantastic place to stay in the old town, close to all of the sights but still very quiet. The apartment is much larger than a studio and had a great view across the town.
Aufenthalt von 3 Nächten im August 2017

8/10 – Gut

a, Boston

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Apartment in the city center
The apartment is in an excellent location, right in the center of the city.
Aufenthalt von 2 Nächten im August 2017

2/10 – Ungenügend

lambros, sydney

Verbesserungswürdig: Sauberkeit, Personal & Service und Komfort des Zimmers
the owner was very intrusive
Hotel owner didn't change towels daily, owner didn't supply toilet paper to our room. made to purchase our own. Hotel owner didn't allow us to use aircon as we pleased. the washing machine was used by us and the owner disconnected the machine and blocked access to the machine. The owner was in our room whilst we were still in house on 3 occasions we asked her to leave and felt very unsafe with our belonging in the room. we departed a day earlier to be cautious of our belongings. Please note this property is not worth of Expedia wholesaler/sales promoter. Please investigate as we had this occurred to us whilst on our honeymoon.
Aufenthalt von 3 Nächten im August 2017

8/10 – Gut

Marta, London

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Nice apartment fantastically located
The apartment is within the walls of old town Dubrovnik. Nice as it is, to drag the suitcase up the hundreds of stairs is hard work. Place was extremely clean and had all the facilities.
Aufenthalt von 2 Nächten im August 2017

8/10 – Gut

Lucia

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
En el centro histórico
El departamento es tal cual las fotos y la ubicación es excelente. La dueña muy amable pero todo el contacto con la administración fue nefasto una vez que llegamos a la ciudad. No respondieron nuestros mensajes ni mails por lo que nos faltaron suministros que nunca llegaron.
Aufenthalt von 4 Nächten im August 2017

4/10 – Schlecht

Verifizierter Reisender

Gut: Personal & Service
Verbesserungswürdig: Komfort des Zimmers
구시가지 안에 묵을 수 있다는 것 빼고는 많이 아쉬웠습니다. 주인은 친절했으나 그것 외에는 큰 장점을 찾기 어렵습니다. 계단을 꽤 올라야 하기 때문에 캐리어를 끈다면 꽤 힘들거 같고요, 안에(화장실에도) 환기 시스템이 없기 때문에 샤워 후 굉장히 습도가 올라가며, 이틀 내내 지속되었습니다. 사람들이 지나다니는 계단 바로 옆이라 창문을 열기도 힘들고요, 운이 없으면 밤에 소음에도 괴로울 수 있습니다.
Aufenthalt von 2 Nächten im Juli 2017

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Perfecto!
El recibimiento fue a la hora convenida. Lidia nos recibió con una gran sonrisa para explicarnos todo muy bien y nos hizo buenas recomendaciones. La ubicación, aunque en lo alto de una empinada calle con escaleras, era perfecta, a pie del casco antiguo y en una calle muy tranquila. Lo recomiendo
Aufenthalt von 6 Nächten im Juli 2017

10/10 – Hervorragend

Rebecca

Gut: Sauberkeit und Zustand der Unterkunft
Lovely city, but charger stolen in apartment
Me and friend had a lovey 3 days in Dubrovnik from 8-10th July. The apartment was in a good location and felt safe. I was therefore very disappointed to leave our time at the apartment without my phone charger me adaptor which I believe to have been stolen by either the land lady or the cleaner. We had checked out of the apartment and then two hours later I realised I had left my charger and adaptor plugged in (I did not take this outside the apartment with me at anytime). As we were still in Dubrovnik I quickly ran back to the apartment (up a lot of stairs) where I saw the landlady talking to neighbours in the distance. She looked to initially ignore me until I called after her to stop. I then explained I had left my phone charger and she said the cleaner had been and not seen anything and neither had she. I then asked if I could check anyway as I was there and she reluctantly let me in. To my surprise it wasn't there and I believe either she or the cleaner had taken it as she was acting very sly. Extremely disappointed that this hAppened and dampened the end of a very enjoyable trip to Dubrovnik.
Aufenthalt von 2 Nächten im Juli 2017

6/10 – Okay

Sarah

Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service und Komfort des Zimmers
Spacious but not comfortable
Our apartment in Apartments Plaza was spacious and located in a great area. The apartment owner was very kind, however we wish there was more of an element of hospitality. We arrived in Dubrovnik at 8am with carry on size luggage bags. We requested to leave our bags at the apartment (not to have apartment access) after the guests before us had checked out but the owner refused to allow us to leave bags anywhere on the property until our check in time at 2pm. Dubrovnik is a town of many stairs, so we lost a whole half day because we couldn't see the sights with our luggage in tow. We ran into the apartment owner a few times and she continuously complained about the other guests staying at the apartment both before and during our stay. She also promised to empty the trash in the apartment and did not. Finally, the mattress was very uncomfortable and was covered in paper thin sheets and lumpy/smelly pillows. Overall, the price is reasonable for the amount of space that you get and to be situated in the city walls, but with the multitude of apartments available we would not opt to stay here again. It's also worth noting that check out time is 10am which is earlier than the Dubrovnik standard of 11am which left us in the same position for our departure day as it did at arrival. There are so many apartments available and I think we would've had better luck elsewhere.
Aufenthalt von 3 Nächten im Juni 2017

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Apartment Plaza Dubrovnik
Wonderful host, nice apartment with a small kitchen that includes plates, glasses, and silverware. Convenient location in old city (worth climbing 90 stairs!)
Aufenthalt von 5 Nächten im Juni 2017

10/10 – Hervorragend

patty, CA

Gut: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Nice apartment / excellent location
Excellent location : right in the middle of the old town
Aufenthalt von 3 Nächten im Mai 2017

10/10 – Hervorragend

Jeffrey

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Apartment Plaza Dubrovnik
Great apartment in an excellent location. The apartment is on the upper level of the old city so it's removed from the noise and congestion of the busy lower streets.

10/10 – Hervorragend

Daniel

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Perfect suited apartment in old town of Dubrovnik
We arrived at approximatly 1500 hours, and the hostess was awaiting us outside the apartment. Our hostess introduced us to how everthing worked with the apartment and also(which was a huge plus) gave us tips about what to do, where to eat and so on. The apartment is perfectly suited inside the old town, just a few steps from the main road(pile gate) but still whery quiet if you just want to relax. The apartment gives you the flexibility to walk to almost everything and still be able to easy go back for a siesta and out again... Thank you for a wonderful stay in Dubrovnik from Daniel and Victoria :)

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Friendly host, beautiful room, great location
Great place to stay at affordable price. It is right in the middle of the old town. You don't need any transportation to get anywhere. Everything is within walking distance. Host is extremely friendly and patient. Always ready to help. Room is nice and we got a free upgrade during low season which the host provided out of her own free will.

6/10 – Okay

GUY

Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
séjour laborieux
Haut perché mais sans vue. Service minimum, horaires imposés et finalement peu pratique. N'a d'intérêt que si on veut vraiment être dans la vieille ville. Appartement sans charme mais confortable. Un gros bof ...

8/10 – Gut

paul, Yorkshire, England

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
The apartment is well situated up some steps in a narrow alley just up from the main street of the old town (Stradum).The apartment was well finished to a high standard. We had 2 floors with bedroom (double bed) and bathroom on the first floor and a living room with sofa, television, table and chairs, hob and sink in an attic room above. There was lots of space, a view over the old town and all the facilities we needed. The owner welcomed us and emptied bins and changed towels part way through our stay. She was helpful and friendly and provided some large bath towels when we said we were going swimming in the sea. We loved it and would recommend it to friends. Great place to visit.

8/10 – Gut

Keith, UK

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Only for the young and/or fit
Apartment very good; clean and well maintained. Towels etc changed every two days. Problem is the 90 odd very steep steps up to the apartment from main street - not suitable for the older generation or the unfit.

8/10 – Gut

Glenn, London, England

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great location, comfortable and clean.
Conveniently situated close to everything that is worth visiting. Lydia was very helpful and accommodating. We had a great time in Dubrovnik not only because we enjoyed the place, but because we had a very nice place to stay in.

6/10 – Okay

James

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Location is top of hill side, so you need lot of step up stairs from center main. Do not bring own your car. I paid $120 for 2days!! They never advise any idea.

6/10 – Okay

David, LA

Gut: Komfort des Zimmers
Verbesserungswürdig: Personal & Service
Good Location, But Not Good Service
Landlady not there when I arrived. No housekeeping each day like every other place I've ever stayed - she says it is in the fine print that they don't provide any services, but it's not on Hotels.com that I can see.