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Bewertungen von Holiday Inn Dumfries, an IHG Hotel

3 out of 5
Holiday Inn Dumfries, an IHG Hotel
The Crichton, Bankend Road, Dumfries & Galloway, Dumfries, Scotland

Bewertungen

8.4

Sehr gut

225 von insgesamt 489 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
178 von insgesamt 489 Gästebewertungen haben eine Bewertung von 8 - Gut" "
53 von insgesamt 489 Gästebewertungen haben eine Bewertung von 6 - Okay" "
18 von insgesamt 489 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
15 von insgesamt 489 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8.8/10

Sauberkeit

8.8/10

Personal & Service

8.0/10

Ausstattung

8.4/10

Zustand der Unterkunft

8.4/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Alexander

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nice people, good food
Aufenthalt von 1 Nacht im September 2023
Antwort von Reception am 15. Okt. 2023
Thank you for your positive feedback

10/10 – Hervorragend

Lukas

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
A absolut perfect place
Aufenthalt von 1 Nacht im Juli 2023
Antwort von Reception am 26. Juli 2023
Thank you for your review, we are glad you enjoyed your stay with us and hope to welcome you back soon

2/10 – Ungenügend

Verifizierter Reisender

Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The room and bathroom were just dirty. We don't mind a bit of dust but in the toilet were the pre-guest's remains, the taps haven't been cleaned for ages and there was hair everywhere in the room. The hotel is in general pretty run-down. There were already little flies around the bereakfast buffet! This was surely the worst hotel we stayed in. We are really disappointed by Holiday Inn!
Aufenthalt von 1 Nacht im Juni 2019
Antwort von Reception am 13. Juli 2019
Thank you for your feed back on your stay with us.I believe you spoke to our Duty Manager who has adressed the issues regarding your stay, and you were given a refund on departure. i hope you will consider staying with ourselves in the future

8/10 – Gut

Robert, Nürnberg

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Ruhige Lage und guter Service direkt am Crichton Campus
Aufenthalt von 3 Nächten im September 2018
Antwort von Holiday Inn Dumfries am 3. Okt. 2018
Thank you for taking the time to leave us some, we hope you will return to us soon.

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
wunderschöner garten. super schönes frühstück.
zentral.sauber. modern. toller Speiseraum. hat spass gemacht
Aufenthalt von 1 Nacht im Juni 2017

8/10 – Gut

Michael

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Friendly staff and nice restaurant.
Aufenthalt von 2 Nächten im April 2024
Antwort von Reception am 19. Mai 2024
Thanks for your positive feedback

10/10 – Hervorragend

Teresa

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great place to stay!
Aufenthalt von 1 Nacht im April 2024
Antwort von Reception am 19. Mai 2024
thanks for your positive comments

8/10 – Gut

Duncan

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The hotel was perfectly located for my visit to Easterbrook Hall.
Aufenthalt von 3 Nächten im März 2024
Antwort von Reception am 13. Apr. 2024
Thank you

8/10 – Gut

John

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Lovely location
Aufenthalt von 1 Nacht im März 2024
Antwort von Reception am 13. Apr. 2024
thank you

8/10 – Gut

Randall

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I was well received by receptionist, if I have to rate her it will be 5 stars , very warm friendly and easy to talk to personally , however the elevators was not working since my wife is disabled and our room was on the 1st floor,but the receptionist saved the day, I've been recommended by a friend to stay here and I will definitely recommend the holiday inn to my other friends . I will definitely be back.
Aufenthalt von 1 Nacht im März 2024
Antwort von Reception am 4. März 2024
Thank you for sharing your experience with us! We're thrilled to hear that you had a positive interaction with our receptionist and that she provided you with warm, friendly, and attentive service. However, we apologise for the inconvenience caused by the elevator not working, especially considering your wife's disability.We're glad that our receptionist was able to assist and ensure your stay was comfortable despite the elevator issue, your recommendation means a lot to us, and we're grateful for your intention to spread the word about your positive experience at Holiday Inn.We sincerely appreciate your feedback and look forward to welcoming you back for another enjoyable stay. If there's anything else we can do to enhance your experience next time, please don't hesitate to let us know.Warm regards,

10/10 – Hervorragend

Fiona

Mit Haustieren gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Wonderful stay at Holiday Inn Dumfries. Staff are very helpful and friendly. Room very clean and very comfy. We would definitely recommend this hotel. Dogs allowed.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Reception am 26. Feb. 2024
Thank you for your positive review.

10/10 – Hervorragend

gareth

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Perfect for parkrun and a total bargain too
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Reception am 24. Feb. 2024
Thank you for your positive review.

8/10 – Gut

Marj

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Reception am 20. Feb. 2024
Thank you for your review

10/10 – Hervorragend

Mark

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Reception am 20. Feb. 2024
Thank you for your review

8/10 – Gut

Paul

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Lovely hotel.
Great staff who make you feel very welcome. Lovely hotel in beautiful surroundings. As it’s a bit out of the way, dining options are limited unless you want to drive or eat in the hotel.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Reception am 20. Feb. 2024
Thank you for your review!

10/10 – Hervorragend

Taismar

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Grata surpresa
Hotel em prédio histórico, confortável, ótimo café da manhã, cama confortável. Funcionários atenciosos, principalmente no restaurante. Opção recomendável em Dumfries.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Reception am 11. Feb. 2024
Obrigada pela sua avaliação, estamos muito felizes por você ter gostado da sua estadia.

4/10 – Schlecht

DARREN

Geschäftlich gereist
Verbesserungswürdig: Zustand der Unterkunft
Cold showers evey morning and limited menu for dinner
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Reception am 31. Jan. 2024
Thank you for your feedback!We apologize for any inconvenience you might have had during your stay with us. We will definitely work on the issues mentioned to make a better stay for all.

10/10 – Hervorragend

Shannan

Aufenthalt von 3 Nächten im Januar 2024
Antwort von Reception am 31. Jan. 2024
Thank you for your feedback!

8/10 – Gut

Keith

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Friendly staff Nice hotel but i found that the room was rather chilly
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Reception am 31. Jan. 2024
Thank you for your feedback!

8/10 – Gut

Kathleen

Gut: Sauberkeit und Komfort des Zimmers
Bar closed, 2 days before Xmas !
Hotel not wow but comfortable, lounge bar, 2 days before Xmas closed so had to venture out for a drink which i thought they were totally missing a trick.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Reception am 31. Jan. 2024
Thank you for your feedback!We apologize for any inconvenient during your stay with us.

10/10 – Hervorragend

Iain

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
great place to stay
Staff were always friendly and very helpful, nothing was too much trouble for them.
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Reception am 31. Jan. 2024
Thank you for your feedback!

8/10 – Gut

Ashley

Geschäftlich gereist
Good, clean, comfortable rooms. The bar has a fairly good menu and a nice atmosphere.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Reception am 31. Jan. 2024
Thank you for your feedback!

10/10 – Hervorragend

brian

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Nice comfortable stay.
Aufenthalt von 3 Nächten im November 2023

8/10 – Gut

Michelle

Mit dem Partner gereist
Gut: Sauberkeit und Ausstattung
Enjoyed the grounds, easy parking, beautiful walking areas. The room was clean, however, the building is showing its age and could use some upkeep. The bed was not comfortable for us, but that is subjective to individual preference. Every day, we had to go get our room key reprogrammed - slight annoyance but no big deal. The restaurant was ok. Food was delicious but service really lacked; understaffed in the afternoon and evening. The waitress was a sweetheart, and very sincerely apologized. Overall we would recommend the hotel for ease of travel and a beautiful location.
Aufenthalt von 3 Nächten im Oktober 2023
Antwort von Reception am 3. Nov. 2023
Thank you for taking the time to review our hotel, we appreciate all your feedback.I will pass this on to management team.

10/10 – Hervorragend

Peter, Havant

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Good sized, clean room. Excellent breakfast. Peaceful area.
Aufenthalt von 3 Nächten im Oktober 2023
Antwort von Reception am 3. Nov. 2023
Thank you for taking the time to review our hotel, we appreciate all your feedback.

10/10 – Hervorragend

Graeme

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Reception am 3. Nov. 2023
Thank you for taking the time to review our hotel, we appreciate all your feedback.

10/10 – Hervorragend

Lasse Eskild

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Fantastisk
Fantastisk hotel god mat, Rene store fine rom og senger,
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Reception am 24. Okt. 2023
Thank you for your positive feedback.

10/10 – Hervorragend

Shannan

Aufenthalt von 4 Nächten im Oktober 2023
Antwort von Reception am 24. Okt. 2023
Thank you!

10/10 – Hervorragend

Francis j

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Reception am 13. Okt. 2023
thank you

10/10 – Hervorragend

Euan

Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Reception am 3. Nov. 2023
Thank you for taking the time to review our hotel, we appreciate all your feedback.

10/10 – Hervorragend

Madhukar

Aufenthalt von 2 Nächten im September 2023
Antwort von Reception am 21. Sept. 2023
Thank you for your positive review.

10/10 – Hervorragend

Matthew

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Good, clean hotel but not perfect
The room was showing a couple signs of wear but spacious and the bed was comfy and clean, bathroom was well equipped (shampoo, conditioner, shower gel) and spotless. Plenty of water pressure in the shower for my wife to wash her hair. Breakfast was plentiful and lots of choices. Communal spaces could do with a new carpet or lick of paint but still good, just not excellent. Parking spaces were full but asked at reception and you can park anywhere on the estate without issue so actually, a lot of parking. Neighbouring cathedral is very pretty and worth a walk around to view.
Aufenthalt von 1 Nacht im September 2023
Antwort von Reception am 18. Sept. 2023
Thank you for your feedback

10/10 – Hervorragend

Lewis

Aufenthalt von 1 Nacht im September 2023
Antwort von Reception am 13. Okt. 2023
thanks

10/10 – Hervorragend

Sarah

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Really enjoyed our stay at this hotel, set in beautiful grounds. Bedroom was lovely and clean , big comfy bed with nice pillows . All the staff were really lovely and pleasent. Breakfast very good . The only two negative things were the poor lighting above the mirror in the bedroom and lack of availability on the evening menu .
Aufenthalt von 3 Nächten im September 2023
Antwort von Reception am 16. Sept. 2023
Thank you for your positive review.

10/10 – Hervorragend

PAUL V

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Very friendly staff and lovely room and surroundings.
Aufenthalt von 1 Nacht im September 2023
Antwort von Reception am 14. Sept. 2023
Thanks for your positive feedback

10/10 – Hervorragend

Lucy

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Comfy & Clean Room - pleasant stay
Lovely stay, the perfect accommodation for a wedding at The Crichton. A short taxi into Dumfries town centre, or could also walk it along footpaths.
View from floor 2 hallway
Double bedroom - extra bed set up
Aufenthalt von 2 Nächten im September 2023
Antwort von Reception am 14. Sept. 2023
Your feedback is much appreciated

10/10 – Hervorragend

Erin

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Set on beautiful green grounds, the Holiday Inn Dumfries is a must stay in Dumfries. Sadly we only had one night. Close to town, you could just hang out at the hotel itself and be content. Breakfast was plentiful and worth adding to the booking. Rooms were spacious, clean and comfortable. Bar and restaurant on site, but its the beautiful grounds that had me, with the old Crichton Memorial Church to walk around, the beautiful Crichton gardens to wander through. Close to Robert Burns house. Highly recommended.
Aufenthalt von 1 Nacht im September 2023
Antwort von Reception am 14. Sept. 2023
Thank you

8/10 – Gut

Mark

Aufenthalt von 1 Nacht im September 2023
Antwort von Reception am 13. Okt. 2023
thanks

10/10 – Hervorragend

Michael

Aufenthalt von 1 Nacht im September 2023
Antwort von Reception am 10. Sept. 2023
Thank you for your feedback

2/10 – Ungenügend

D.J.FINN

Verbesserungswürdig: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Incredibly very hot hot hot room obviously a probl
Room was more than incredibly hot .. 2 x air conditioning units in room as staff knew there was a problem but they still put us in that room .. only after threatening to sleep in reception did they agree to move us .. not a good emptession & definitely not expected … !
Aufenthalt von 1 Nacht im September 2023
Antwort von Reception am 10. Sept. 2023
Can i firstly apologize for the condition you found the room to be in, we strive to make sure everyone enjoys their stay with us. I am sure you will agree that we have experienced weather that we don't usually find in this country and not just ours but many hotels have found the Air Condition just can't cope with the heat. We will also work with staff members so we can provide the needs to give guests the best stay we can

10/10 – Hervorragend

Kyle

Aufenthalt von 1 Nacht im September 2023
Antwort von Reception am 4. Sept. 2023
Thank you for the positive feedback

10/10 – Hervorragend

William

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great staff
Aufenthalt von 4 Nächten im August 2023
Antwort von Reception am 4. Sept. 2023
We really appreciate your positive feedback

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Love
Fantastic
Aufenthalt von 1 Nacht im August 2023
Antwort von Reception am 4. Sept. 2023
Thank you

10/10 – Hervorragend

Naveed

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Room was spacious and clean. Breakfast was great.
Aufenthalt von 1 Nacht im August 2023
Antwort von Reception am 4. Sept. 2023
thank you for your positive feedback

8/10 – Gut

Lesley

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Aufenthalt von 2 Nächten im Juli 2023
Antwort von Reception am 2. Aug. 2023
Thank you for taking the time to tell us about your experience at Holiday Inn DUMFRIES.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn

10/10 – Hervorragend

Fraser

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Wonderful Stay
Great spot, 15 minute walk from the town but pleasant enough. Rooms are a great size, the breakfast was excellent and the staff were fantastic. I'd definitely stay again if I was going to Dumfries.
Aufenthalt von 2 Nächten im Juli 2023
Antwort von Reception am 2. Aug. 2023
Thank you for taking the time to tell us about your experience at Holiday Inn DUMFRIES.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn

10/10 – Hervorragend

Alastair, London

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Fantastic stay. Excellent room and breakfast is superb. Hotel also in a beautiful location. Clean, quiet, safe with friendly, polite staff. What more could anyone want? A lovely hotel which I highly recommend!
Aufenthalt von 1 Nacht im Juli 2023
Antwort von Reception am 2. Aug. 2023
Thank you for taking the time to tell us about your experience at Holiday Inn DUMFRIES.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn

10/10 – Hervorragend

Donna

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Excellent hotel
Aufenthalt von 1 Nacht im Juli 2023
Antwort von Reception am 26. Juli 2023
Thank you for your review were glad you enjoyed your stay with us and hope to welcome you back soon

10/10 – Hervorragend

Catherine

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Wonderful staff! We arrived quite late and no problems! The room was spacious and immaculate. The location and surroundings were breathtaking! I would certainly stay again and recommend it!
Aufenthalt von 1 Nacht im Juli 2023
Antwort von Reception am 26. Juli 2023
Thank you for your review, we are glad you enjoyed your stay with us and hope to welcome you back soon

10/10 – Hervorragend

morag

Aufenthalt von 1 Nacht im Juli 2023
Antwort von Reception am 26. Juli 2023
Thank you for your review, we are glad you enjoyed your stay with us and hope to welcome you back soon