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Bewertungen von West Rocks Hotel

3 out of 5
West Rocks Hotel
44-46 Grand Parade, Eastbourne, England

Bewertungen

8.2

Sehr gut

46 von insgesamt 101 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
29 von insgesamt 101 Gästebewertungen haben eine Bewertung von 8 - Gut" "
12 von insgesamt 101 Gästebewertungen haben eine Bewertung von 6 - Okay" "
10 von insgesamt 101 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
4 von insgesamt 101 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8.2/10

Sauberkeit

8.8/10

Personal & Service

7.8/10

Ausstattung

7.2/10

Zustand der Unterkunft

7.6/10

Umweltfreundlichkeit

Bewertungen

2/10 – Ungenügend

Pia

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
🙈
Aufenthalt von 1 Nacht im Mai 2024
Antwort von wrs am 18. Mai 2024
Thank you for your review - with no comments we are unable to address any concerns you may have had or for future guests - you booked a rear view room on a very cheap rate so it would be interesting to know your concerns :)

10/10 – Hervorragend

Miles

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Staff were super friendly and helpful.
Aufenthalt von 2 Nächten im April 2024
Antwort von wrs am 9. Apr. 2024
Thank you for your review, Miles. We appreciate your comments on our staff and we hope to see you again :)

4/10 – Schlecht

James

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 3 Nächten im März 2024
Antwort von wrs am 5. Apr. 2024
Thank you for your review - it's a shame that considering we addressed your concerns whilst you were here.

10/10 – Hervorragend

Bob

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Februar 2024
Antwort von wrs am 17. Feb. 2024
Thank you for your review. Great to see you had a good time with us and we hope to see you again soon :)

10/10 – Hervorragend

Dawn

Aufenthalt von 1 Nacht im Februar 2024
Antwort von wrs am 14. Feb. 2024
Thank you for your review. We are glad you enjoyed your time with us and we hope to see you soon :)

10/10 – Hervorragend

Daniel, St. Albans

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Super helpful staff, very comfortable bed and great location
Aufenthalt von 1 Nacht im Januar 2024
Antwort von wrs am 4. Feb. 2024
Thank you for your review Daniel, glad you enjoyed your visit and the Wine Bar we found for you :)

8/10 – Gut

Clare

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
The staff were very helpful and friendly.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von wrs am 27. Jan. 2024
Hi Clare - thank you for your review and mentioning our staff - much appreciated :)

2/10 – Ungenügend

dawn

Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Juni 2023
Antwort von Assistant Manager am 11. Juli 2023
Dear Dawn As you are aware you didn't stay with us, we had to relocate your reservations to a close by hotel. Therefore your poor review came to a surprise to us, please contact us with more details of your stay. Hope next time you can enjoy your holiday with us.

8/10 – Gut

Scott

Aufenthalt von 1 Nacht im Dezember 2022

10/10 – Hervorragend

Anne

Mit einer Gruppe gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Really nice clean good size room with side sea view. Really good value for money. Nice added extras like the bag of take away breakfasts that I wasn't expecting. Really friendly welcoming helpful staff. Great location.
Antwort von the team at WRT am 14. Nov. 2022
Thank you for your review Anne we all appreciate it here

8/10 – Gut

T

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Oktober 2022
Antwort von the team at WRT am 31. Okt. 2022
Thank you for your review we appreciate the feedback :)

10/10 – Hervorragend

Kimmy

Aufenthalt von 1 Nacht im Oktober 2022
Antwort von the team at WRT am 30. Okt. 2022
Thank you for your review Kimmy the team here appreciate it and we hope to see you again soon :)

10/10 – Hervorragend

Jonathan

Aufenthalt von 1 Nacht im Oktober 2022

8/10 – Gut

Paul

Aufenthalt von 1 Nacht im Oktober 2022
Antwort von the team at WRT am 15. Okt. 2022
Thank you for your review Paul it is much appreciated by the team here

10/10 – Hervorragend

Jack

Aufenthalt von 1 Nacht im September 2022
Antwort von the team at WRT am 30. Sept. 2022
Thank you for your review Jack - we are pleased that you enjoyed your stay with us and didn't find the parking to be an issue :)

10/10 – Hervorragend

Scott

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Service was amazing. Highly recommended.
Aufenthalt von 1 Nacht im September 2022
Antwort von the team at WRT am 19. Sept. 2022
Thank you for your review Scott it is much appreciated by the team here and we are glad you liked our service

10/10 – Hervorragend

Claire

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Lovely stay
Fabulous stay. Staff so helpful. Little extras like malteasers on bed at arrival and breakfast bag to go. View of the sea. Excellent location
Aufenthalt von 1 Nacht im September 2022
Antwort von the team at WRT am 19. Sept. 2022
Thank you for your review Claire it is much appreciated by the team here and glad you liked our extras :)

10/10 – Hervorragend

S

Aufenthalt von 1 Nacht im September 2022
Antwort von the team at WRT am 19. Sept. 2022
Thank you for your review, it is much appreciated by the team and we hope to see you again soon

10/10 – Hervorragend

Wayne

Aufenthalt von 1 Nacht im September 2022
Antwort von the team at WRT am 15. Sept. 2022
Thank you for your review Wayne the team really appreciate it :) We hope to see you again

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great value for money
Booked a couple’s night away with the dog. The team were more than welcoming to us and even had treats for the dog left in the room. The view was amazing out of the bay window out onto the seafront and the room was nice and big. Great value for money for the trip and the breakfast bag was a bonus as it’s clear that they don’t serve a proper breakfast.
Aufenthalt von 1 Nacht im September 2022
Antwort von the team at WRT am 5. Sept. 2022
Thank you for your review. We are glad to see you had a good time along with your four legged friend :) and thank you for your comments regarding the team

10/10 – Hervorragend

Don

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great place
Good stay. Very welcoming. Some lovely touches especially for the dogs.
Aufenthalt von 1 Nacht im September 2022
Antwort von the team at WRT am 4. Sept. 2022
Thank you for your review - we are glad yourselves and your 4 legged friends had a good time with us :)

8/10 – Gut

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Comfortable and pleasant
I booked a family stay (2 adults 1 teen) for the August bank hol. I was expecting a triple room but to my surprise it was a queen room and separate room with bunk bed which my daughter enjoyed. The bunk bed was a pain though as it creaked and squeaked at every turn - even a sneeze. The bathroom was clean, but dated. Tiny corner sink which made a mess when washing our face/brushing teeth. Mannerable staff at hotel, very welcoming and friendly.
Aufenthalt von 1 Nacht im August 2022
Antwort von the team at WRT am 5. Sept. 2022
Thank you for your review - we note your comments on the bunk beds, you will be pleased to know we are actually de commissioning them them this week so there will definitely be no more squeaks :)

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Highly recommend West Rocks Hotel!!
The service and attention to detail at West Rocks was second to none!! The location is fantastic as it’s on the sea front and all the staff are very helpful, friendly and welcoming. They have extra little gestures such as treats at reception, an individual continental breakfast bag and when they found out it was a special occasion, they had left a lovely surprise in my room!! The parking permit they give to guests is such a steal!! I was very happy with everything and would thoroughly recommend West Rocks and would happily stay there again!! Well done West Rocks Hotel!!
Aufenthalt von 1 Nacht im August 2022
Antwort von the team at WRT am 2. Sept. 2022
Thank you for your review - we like giving treats where we can and we are glad you enjoyed your stay with us and we look forward to seeing y0u again :)

4/10 – Schlecht

Peter j w

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Please look I different I Hotels
If I had more money I would of gone a stay somewhere else there is no facilities to get anything to eat my room was nothing like it was showed you on the pictures I’ve never been so disappointed in staying somewhere as I was staying in this hotel yes the staff which I say was okay there was not one room that you showed me on hotel Bookingcom that was in that hotel yeah only thing I can say about it was the bed was comfortable
Aufenthalt von 3 Nächten im August 2022
Antwort von the team at WRT am 31. Aug. 2022
Thank you for your review - we are of course disappointed that you were - we do clearly state that we do not provide food on site and the room pictures you book are 100% accurate to the actual room type

8/10 – Gut

Graham

Aufenthalt von 2 Nächten im August 2022

10/10 – Hervorragend

Elizabeth

Aufenthalt von 1 Nacht im August 2022
Antwort von the team at WRT am 20. Aug. 2022
Thank you for your review Elizabeth - we appreciate it :)

10/10 – Hervorragend

Cheuk Hin

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
/
Aufenthalt von 1 Nacht im August 2022
Antwort von the team at WRT am 15. Aug. 2022
Thank you for your review and we are glad you liked us :)

10/10 – Hervorragend

Linda

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Would definitely stay again
Excellent stay, very friendly staff, lovely big room in nice period property. Great size bathroom. Nice decor. Very Clean, Good breakfast. Would definitely stay again. Granddaughters first time in an hotel she loved it.
Aufenthalt von 2 Nächten im August 2022
Antwort von the team at WRT am 13. Aug. 2022
Thank you for your review Linda - glad your grand daughter loved it and we hope to see you again soon

8/10 – Gut

Arturo

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im August 2022
Antwort von the team at WRT am 8. Aug. 2022
Thank you for your review Arturo much appreciated :)

10/10 – Hervorragend

Stephen

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great hotel, rooms clean and comfortable
Aufenthalt von 2 Nächten im August 2022
Antwort von the team at WRT am 5. Aug. 2022
Thank you Stephen for your review and we hope to see you again soon

8/10 – Gut

Irene

Mit dem Partner gereist
Gut: Sauberkeit
A comfortable stay and very convenient. Appreciated the packed breakfast snack having been told the hotel didn't provide breakfast. Lovely view from room.
Aufenthalt von 2 Nächten im Juni 2022
Antwort von the team at WRT am 28. Juni 2022
Thank you for your review and feedback - we appreciate it :)

10/10 – Hervorragend

Barry

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Everything fine. Ideal location for Deveonsire Park tennis, the seafront and restaurants. Would stay again
Aufenthalt von 1 Nacht im Juni 2022
Antwort von the team at WRT am 27. Juni 2022
Thank you for your review Barry - the team much appreciate your feedback

10/10 – Hervorragend

Jackie

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Excellent stay for a short break to watch the tennis at Eastbourne. Right on the seafront convenient for the shops and attractions of Eastbourne. Room only but the complementary continental breakfast was very welcome
Aufenthalt von 2 Nächten im Juni 2022
Antwort von the team at WRT am 25. Juni 2022
Thank you for your review - glad you enjoyed stay in Eastbourne :)

10/10 – Hervorragend

Michael

Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
It was my son who stayed at the property. Having had a difficult journey (M25 gridlocked), he was late and the hotel welcomed him and they looked after him throughout the stay. He enjoyed the experience.
Aufenthalt von 2 Nächten im Juni 2022
Antwort von the team at WRT am 24. Juni 2022
Thank you for your review Michael the team at WRT appreciate it very much

8/10 – Gut

Gill

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
I'll be back!
The staff are extremely helpful, lots of little free extras, like snacks in reception. I have stayed before and will forgive the rather tired decor because they always treat me with the utmost welcome
Aufenthalt von 1 Nacht im Juni 2022
Antwort von the team at WRT am 23. Juni 2022
Thank you for your review and your great comments regarding our service - room 119 is due a makeover soon :)

10/10 – Hervorragend

Nick

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
For value couldn’t be better
Stayed for the tennis and we were pleasantly surprised. Very friendly check in, sea front location and a large room. It’s not 5 star and a bit faded but we’ll come again. Pick up complimentary breakfast hits the spot and across the road on the prom (hidden) is a coffee bar, as it’s part of the hotel it surprisingly not featured at check in.
Aufenthalt von 2 Nächten im Juni 2022
Antwort von the team at WRT am 23. Juni 2022
Thank you for your great comments - the coffee bar isn't actually part of the hotel it is independent but does have the West Rocks name - we are glad you liked our extras and we hope to see you again

10/10 – Hervorragend

Camilla

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Juni 2022
Antwort von the team at WRT am 21. Juni 2022
Thank you for your review and we hope to see you again soon :)

10/10 – Hervorragend

Adrian

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
An underrated experience
A typical Edwardian/Victorian Eastbourne front hotel combining the old with the new. I had a courteous welcome, the room was great with an excellent view. Everything was spick-and-span. I found myself stuck in Eastbourne overnight, the Hotels app gave me a special offer on this hotel. I was
Aufenthalt von 1 Nacht im Juni 2022
Antwort von the team at WRT am 22. Juni 2022
Thank you for your review very much appreciated by the team

10/10 – Hervorragend

Elena Georgiana

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Nice and quiet hotel
Room very clean and spacious, we had a good night sleep, comfortable beds and really quiet, very good location as well , friendly and welcoming staff
Aufenthalt von 1 Nacht im Juni 2022
Antwort von the team at WRT am 16. Juni 2022
thank you very much for your review it is much appreciated :)

2/10 – Ungenügend

A J

Aufenthalt von 1 Nacht im Februar 2022

8/10 – Gut

Gary

Mit dem Partner gereist
Room was clean , bed comfortable. No restaurant on the first night , no breakfast
Aufenthalt von 2 Nächten im Oktober 2021

8/10 – Gut

Mohammed

Aufenthalt von 1 Nacht im September 2021

6/10 – Okay

Darren

Gut: Sauberkeit und Komfort des Zimmers
Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 1 Nacht im September 2021

4/10 – Schlecht

Richard

Verbesserungswürdig: Personal & Service
Only one member of staff seen. Bar not open, lift out of service
Aufenthalt von 1 Nacht im September 2021

10/10 – Hervorragend

Ana Clara

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Amazing!!
Everything was amazing! Very clean & comfortable room and hotel.
Aufenthalt von 2 Nächten im August 2021

4/10 – Schlecht

Kathryn

Gut: Sauberkeit
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im August 2021

4/10 – Schlecht

Chak Fan

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
The room photo shown when booking, is quite different from the reality. Don’t expect too much.
Aufenthalt von 4 Nächten im August 2021

10/10 – Hervorragend

Anthony

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
August bank holiday getaway
Excellent stay at WestRocks. Perfect location on the seafront, ideal suite for family (including dog) and super friendly hosts. Enjoyed the hotel’s cafe on the beach, plus nearby street of independent cafes and restaurants (Carlisle Road). Also, fun hiring kayaks - only a couple of minutes walk away. We all said we’d love to return.
Aufenthalt von 2 Nächten im August 2021

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit und Personal & Service
This has become one of my favourite hotels! The location is ideal for a short stay, the staff are very friendly and helpful. The recently updated interior designs are beautiful blends of classic and modern.
Aufenthalt von 1 Nacht im Juni 2021

10/10 – Hervorragend

Mark

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Hotel was exactly what you expected for a Victorian type of sea front hotel , don't expect the Ritz or Savoy . Hotel staff were friendly and helpful, Hotel was clean but typically dated. Had a room with seaview , room was way overpriced for what it was £150 have been in rooms 4 times bigger for that price but when you think you only use it to sleep in it was adequate so the price didn't spoil the weekend . All in all enjoyable .
Aufenthalt von 1 Nacht im Juni 2021