I am writing to make a formal complaint regarding the completely unacceptable, unsanitary, and, in our view, misrepresented conditions of the accommodation we rented from you.
The property we received was not remotely reflective of the price we paid, nor did its actual condition accurately reflect the photographs and presentation shown on Expedia when we made our reservation. The listing led us to believe that we were paying for a clean, properly maintained, and suitable accommodation for our family. What we encountered was dramatically different.
The building itself was rundown, with ripped and heavily soiled carpeting. Inside the apartment, the floors were dirty, the linens appeared dingy and unclean, and there was a strong, unpleasant smell of grime and poor sanitation. The overall condition of the property was extremely poor.
Had the Expedia listing and photographs accurately represented the actual condition of this property, we would never have booked it or agreed to pay the amount that was charged. We consider the discrepancy between the property as advertised and what was actually provided to be deceptive and a serious misrepresentation of the accommodation.
Even more seriously, we discovered bed bugs on all three beds, and members of our family were bitten. We have photographs documenting the bed bugs and the conditions we encountered.
Furthermore, a resident of the building told us that the entire building is infested with bed bugs and that the owners are aware