Terrasse/Patio

Bewertungen von Courtyard by Marriott Edinburgh

4 out of 5
Courtyard by Marriott Edinburgh
1-3 Baxters Place, Edinburgh, Scotland

Bewertungen

8.8

Hervorragend

549 von insgesamt 1004 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
311 von insgesamt 1004 Gästebewertungen haben eine Bewertung von 8 - Gut" "
87 von insgesamt 1004 Gästebewertungen haben eine Bewertung von 6 - Okay" "
36 von insgesamt 1004 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
21 von insgesamt 1004 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9.0/10

Sauberkeit

9.0/10

Personal & Service

8.4/10

Ausstattung

8.8/10

Zustand der Unterkunft

8.6/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Georgios

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 4 Nächten im Dezember 2023
Antwort von Kirsty Ross - Front Office Manager am 2. Jan. 2024
Dear Georgios, Thank you for leaving us with a great review of your recent stay.I am pleased to hear that you have enjoyed your stay with us! your high scoring is truly appreciated, and it was a pleasure to have you with us over the festive period.We hope to welcome you back!.

6/10 – Okay

Adam

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Das Bad bedarf einer Überarbeitung.
Antwort von Kirsty Ross - Front Office Manager am 7. Feb. 2024
Thank you for your feedback, and for choosing Courtyard by Marriott Edinburgh. I apologise the bathroom was not to your liking, and do hope we can make it up to you in a return visit in the future.

8/10 – Gut

Michaela

Aufenthalt von 2 Nächten im Juli 2023
Antwort von Dylan am 3. Sept. 2023
Thank you for taking a moment to rate your recent experience with us. All feedback is appreciated as it helps us identify what we are doing right and areas in which we may need to improve.Thank you for choosing to stay with us here at the Courtyard by Marriott Edinburgh and we do hope you would consider staying with us again in the future.

8/10 – Gut

Eugen

Verbesserungswürdig: Personal & Service
Aufenthalt von 5 Nächten im April 2023
Antwort von Kirsty Ross - Front Office Manager am 17. Mai 2023
Thank you for leaving us with a great review of your recent stay. I am so pleased to hear that you enjoyed your stay with us! We hope to welcome you back to the Courtyard by Marriott Edinburgh again in the near future.

8/10 – Gut

Beatrix, Uttwil

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Sofort wieder, das Hotel liegt direkt am Fusse des Calton Hill und ist für Erkundigungstouren in die Stadt ideal gelegen. Sehr ruhig
Aufenthalt von 4 Nächten im März 2023
Antwort von Nicolas - Night Manager am 1. Apr. 2023
Guten morgen Beatrix,Thank you for taking the time to write us a review!Lovely to read you enjoyed your time and exploration around Edinburgh.Looking forward to welcome you back next time your travel brings you around, until then please take care and have a great day!For the Courtyard Team,

8/10 – Gut

Frank

Gut: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 5 Nächten im Mai 2022
Antwort von Derek am 4. Juni 2022
Dear Frank, On behalf of the entire hotel team, I want to thank you for sharing your recent experience with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the whole team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, Derek

8/10 – Gut

Christoph

Aufenthalt von 4 Nächten im April 2022

8/10 – Gut

Beatrix, Uttwil

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Sofort wieder. Attraktive Lage direkt am Fusse des Calton Hill und sehr Nahe am Zentrum. Hat einfach super gepasst
Aufenthalt von 3 Nächten im April 2022
Antwort von Zoltan am 9. Apr. 2022
Dear Beatrix, We appreciate you have taken the time to share your candid feedback with us following your recent stay. It is always encouraging when the hard work of our Team culminates in a positive experience such as yours. It was truly a pleasure to serve you and we would love to welcome you here again. Sincerely, Courtyard Edinburgh

10/10 – Hervorragend

Philipp, Stuttgart

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Positive: Staff: They were always nice and helpful. Special shoutout to Joel! Covid measures: I found the measures a really good compromise between safety and comfort. Breakfast: I really liked the (also vegetarian) variety of food. Hot food was served directly to your table. Location: You can basically just walk to lots of popular places from this spot by foot. Cleanliness: Everything was as clean as it could have been - great job! Bed comfort: This was by far the most comfortable hotel bed I have ever slept in! Improvement suggestions: Breakfast times: These should be extended on weekdays. Getting up at 8am to catch breakfast while being on vacation is a little early and there was a daily huge peak of visitors around 8:30. Wi-Fi: The internet was fine - however I didn't like that you were told (after connecting) that the free internet was only suitable for browsing and reading emails, but not for streaming. Not even that this wasn't true at all, but also the welcome page stated that an upgrade for streaming would cost 7.50 GBP for a whole day. My phone provider offers me *unlimited* full highspeed LTE for only 4.50 EUR (= ~4 GBP) per day, so in my eyes this isn't contemporary. Enforcing of Covid measures: I felt two things weren't enforced enough: a.) I saw people in the lobby not wearing masks, even while talking to staff b.) while people generally wore masks while waiting for breakfast, they didn't wear them when going to the buffet - this should be prohibited.
Aufenthalt von 11 Nächten im September 2020
Antwort von Gosia am 18. Sept. 2020
Dear Philip, thank you for taking your time to review our hotel and your comprehensive feedback. We are delighted to read you enjoyed your stay and were comfortable during your time with us. We will definitely look into improving the complimentary internet option and reinforcing face covering in the public areas. Once again, than you for staying with us. We hope to see you again in the future. Best Regards Gosia Howieson

10/10 – Hervorragend

Gabi

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Really enjoyed our stay here. Staff were very helpful, friendly and welcoming! Room was clean and comfortable. Walkable to most things.
Aufenthalt von 3 Nächten im April 2024
Antwort von Reana am 3. Mai 2024
Hi, Thank you for leaving us with a great review of your recent stay! I am pleased to hear that you have enjoyed your stay with us. Kindly be assured that your feedback has been shared with the relevant managers for their consideration. We hope to welcome you back to the Courtyard by Marriott Edinburgh again in the near future. Warm regardsReana

6/10 – Okay

Nicole

Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Kirsty Ross, Front Office Manager am 30. Apr. 2024
Dear Nicole,Thank you for scoring us on your recent stay. I hope you will consider staying with us again, so we can deliver even better service on return.

10/10 – Hervorragend

Gerardo

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Lovely place
Aufenthalt von 3 Nächten im April 2024
Antwort von Kirsty Ross, Front Office Manager am 28. Apr. 2024
Thank you for sharing your feedback with us. We are thrilled to see a 5/5 scoring, and hope to welcome you back in the near future.

10/10 – Hervorragend

Jon-Michael

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024
Antwort von Derek am 25. Apr. 2024
Thank-you for your 5/5 review Jon-Michael!Hope you had a grand time in Edinburgh.

10/10 – Hervorragend

Cynthia

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We enjoyed our stay. Room and breakfast was excellent. Having to park offsite was less convenient but common in Edinburgh. Make sure to book parking in advance to get discount!
Aufenthalt von 1 Nacht im April 2024
Antwort von Derek am 21. Apr. 2024
Thank-you for your 5/5 review Cynthia.I'm happy to read that you enjoyed your room & had a great breakfast!We hope to see you again soon!

10/10 – Hervorragend

Peter, Livingston

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Centrally located!
Aufenthalt von 2 Nächten im April 2024
Antwort von Kirsty Ross, Front Office Manager am 19. Apr. 2024
I am so pleased to hear that you enjoyed your stay with us! We hope to welcome you back to the Courtyard by Marriott Edinburgh again in the near future

10/10 – Hervorragend

David

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This was the perfect stay! We added a nights stay in transit and they easily combined our two reservations. We had a spacious quiet room on the main floor, that was super clean and comfortable. Perfect location, in the heart of everything. Would definitely book again!
Antwort von Courtyard Front Desk - Nicolas am 18. Apr. 2024
Dear David,Thank you for sharing your experience with us! We're delighted to hear that you had a perfect stay and that we were able to accommodate your request to combine reservations seamlessly. It's also great to know that you enjoyed your spacious, quiet, and clean room on the main floor, as well as our convenient location in the heart of everything. We appreciate your kind words and look forward to welcoming you back for another stay in the future!

2/10 – Ungenügend

Joan

Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
As the hotel was under renovation, there were gaps in service. No lounge . The bar was in the restaurant and had no nibbles. Red wine was cold. The restaurant was noisy and not conducive to a relaxing drink before the evening meal. The express breakfast was not available on the first two days( very good when available.
Aufenthalt von 3 Nächten im April 2024
Antwort von Courtyard Front Desk - Nicolas am 18. Apr. 2024
Dear Joan,Thank you for sharing your feedback with us. We are trying our very best to keep our renovation's impact as low as possible in our guest experience, and we apologize for the gaps in service it may have caused. Your comments about the lack of a lounge, the bar setup, and the noise in the restaurant are duly noted, and we understand how these factors can impact the overall experience. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay once our work is finished in the future.

10/10 – Hervorragend

Ben

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im April 2024
Antwort von Derek am 16. Apr. 2024
5/5, thank-you Ben!I hope you had a great time in Edinburgh & we look forward to welcoming you back soon!

10/10 – Hervorragend

Candace Lauren, Greensboro

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Hotel was under some construction in the main lobby area, but besides that the rooms nice! I found it a good walking distance to all the must sees (royal mile, Arthur’s seat, calton hill) and right by the theater.
Aufenthalt von 3 Nächten im April 2024
Antwort von Kirsty Ross, Front Office Manager am 15. Apr. 2024
Dear Candace Lauren,Thank you for your feedback! We are pleased to hear you enjoyed your overall experience, and we hope you will consider staying with us again in the near future.

8/10 – Gut

Jason Martin, Union city

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
The property is located in a perfect location in my opinion. You can take the tram right out of the airport and it will drop you off a short walk away. The Edinburgh bus station is a short walk away, all the tourist attractions are in a walkable distance. The property itself is nice but unfortunately going through some construction when we stayed. The room we stayed in was a bit small but this was expected. A few issues we had was the room cleaning which seemed to be lacking ex: gave us one towel, didn’t restock our toilet paper, and left used glasses in our room. One thing that I just genuinely couldn’t get over was the toilet. It was a square toilet which just made it extremely difficult and awkward to use. I’m not sure if this is a standard for the UK or just a design choice but I’m thankful I don’t have to use it again lol. The shower was nice but it had low water pressure and I have never been a fan of the half walled showers as water gets all over the floor or rug on the open side. Our bed was a bit lumpy and we both had some issues sleeping but we powered through it. Overall we got what we paid for and the hotel was in a perfect location for us.
Aufenthalt von 7 Nächten im April 2024
Antwort von Kirsty Ross, Front Office Manager am 14. Apr. 2024
Dear Jason Martin,This is the first time we have received a comment about the toilet design actually, but we will keep that in mind! I apologise for the minor issues you experienced, and will be sure to pass on to our housekeeping management team. I am pleased to hear, however, that the location was convenient for your travels. We hope you will consider staying with us again, and thank you again for your time!

10/10 – Hervorragend

Charity

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Soundproofing
Aufenthalt von 2 Nächten im April 2024
Antwort von Kirsty Ross, Front Office Manager am 14. Apr. 2024
Thank you for your feedback Charity. We take all comments on-board for future improvement and strive for the best service.

10/10 – Hervorragend

Paula

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
.
Aufenthalt von 2 Nächten im April 2024
Antwort von Kirsty Ross, Front Office Manager am 14. Apr. 2024
Thank you for your positive review Paula! We look forward to welcoming you next time you find yourself in Edinburgh.

10/10 – Hervorragend

Edward

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The staff at the Courtyard Marriott went the 2nd mile to help us. We are an older couple and needed help with luggage. They came to our taxi and carried our luggage in. When we checked out they came to our room and moved our luggage to load our Taxi. They have a device connected to the taxi company and they can have a taxi for you in 5 minutes or less. Clean nice rooms. Daily room cleaning. Highly recommend.
Aufenthalt von 7 Nächten im April 2024
Antwort von Kirsty Ross, Front Office Manager am 12. Apr. 2024
Dear Edward,I am so pleased to hear our team went above-and-beyond upon your recent stay! It was a pleasure to have you with us, and we hope to welcome you back again in the near future!

8/10 – Gut

Felix

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Good stay
Aufenthalt von 1 Nacht im April 2024
Antwort von Kirsty Ross, Front Office Manager am 11. Apr. 2024
Thank you for your positive review Felix! We hope to welcome you back to the Courtyard by Marriott Edinburgh again in the near future.

10/10 – Hervorragend

Helen

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Kirsty Ross, Front Office Manager am 3. Apr. 2024
Thank you for your positive feedback! We're delighted to hear that you had a very good experience during your stay with us. Our team works hard to ensure that every guest has a pleasant and memorable stay, and it's always rewarding to receive such positive comments. If you have any further feedback or if there's anything else we can do to enhance your experience in the future, please don't hesitate to let us know. We look forward to welcoming you back again soon!

10/10 – Hervorragend

Antonio

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Highly recommend. The staff were incredible. Centrally located. They just happened to be renovating the restaurant so it was understandable that it was a bit of an eyesore.
Aufenthalt von 3 Nächten im März 2024
Antwort von Derek am 31. März 2024
Thank-you for the amazing review Antonio!I hope you can join us again to enjoy our new restaurant & thank-you for your understating.I hope you had a great time exploring Edinburgh & I will pass on your comments at our next staff meeting :)

10/10 – Hervorragend

Allan

Mit dem Partner gereist
It was perfect for what we wanted. Somewhere close to the old town but not too busy.
Aufenthalt von 3 Nächten im März 2024
Antwort von Syazana am 27. März 2024
Thank you for taking a moment to rate your recent experience with us. I am thrilled you enjoyed your stay with us & rated us 5/5. All feedback is appreciated as it helps us identify what we are doing right and areas in which we may need to improve. Thank you for choosing to stay with us here at the Courtyard by Marriott Edinburgh and we do hope to see you again in the future.Sincerely,SyazanaFront Desk Team

8/10 – Gut

Maureen

Gut: Sauberkeit und Zustand der Unterkunft
.
Aufenthalt von 1 Nacht im März 2024
Antwort von Kirsty Ross, Front Office Manager am 12. März 2024
Thank you for taking the time to leave us with a review Maureen. Your scoring is appreciated, and we hope to welcome you back in the future.

10/10 – Hervorragend

Jayendran

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Awesome location. Clean, quiet, comfortable rooms. Friendly and pleasant staff. Good breakfast.
Aufenthalt von 3 Nächten im März 2024
Antwort von Caolan Cunningham, Front Desk Supervisor am 6. März 2024
Hi Jayendran, Thanks for taking the time to leave a great review of your recent stay with us.We're delighted to hear you had a great time across the board, the rest of the team will be delighted to hear the feedback. We hope to have you with us again for your next trip to Edinburgh.Warm regards

8/10 – Gut

Sophie

Aufenthalt von 3 Nächten im Februar 2024
Antwort von Caolan Cunningham, Front Desk Supervisor am 26. März 2024
Dear Sophie, Thank you for leaving us with a review of your recent stay.I am pleased to hear that you have enjoyed your stay with us. Kindly be assured that your scores have been shared with the relative managers for their consideration. We hope to welcome you back to the Courtyard by Marriott Edinburgh again in the near future.

10/10 – Hervorragend

Madonna

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Easy check-in and checked-out. Staff are not are very helpful and it closed to everything.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Caolan Cunningham, Front Desk Supervisor am 3. März 2024
Hi Madonna, Thanks for taking the time to leave a review and I'm delighted to hear you had a lovely time.The team will be happy to hear that there efforts are being appreciated.We hope to see you back again with us the next time you're in Edinburgh.Warm regards,Caolan CunninghamFront Desk Supervisor

8/10 – Gut

Alan

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Room was very good; comfy bed; good shower; staff very helpful and friendly. Reception, Bar and Eating area was a bid cramped and limited for space.
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Caolan Cunningham am 27. Feb. 2024
Hi Alan, Delighted to hear you had a nice and comfortable stay with us, thank you for taking the time to leave a review.We do happen to be undergoing a brilliant refurbishment of our restaurant and reception, so we do hope you choose to stay with us again the next time you're staying in Edinburgh so we can show off our shiny-new restaurant!Warm regards,Caolan CunninghamFront Desk Supervisor

8/10 – Gut

Ian

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Kirsty Ross, Front Office Manager am 21. März 2024
Dear Ian,We sincerely appreciate your high scoring. Thank you, and we hope to welcome you back in the near future.

10/10 – Hervorragend

Ann Louise

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Kirsty Ross, Front Office Manager am 22. Feb. 2024
Dear Ann Louise,Thank you for your 5/5 review! It is truly appreciated. We hope to welcome you back next time you are in the area.

10/10 – Hervorragend

Claire

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great hotel in a great location, near to tram stop. The only negative would be the breakfast service. The breakfast restaurant is closed for refurbishment and the restaurant where breakfast was served was carnage! Very busy and people seated in the wrong place.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Kirsty Ross, Front Office Manager am 19. Feb. 2024
Dear Claire,Thank you for your feedback, and sincere apologies for the disappointing breakfast experience. I am pleased to hear you enjoyed the rest of your stay, and we hope to welcome you back again soon.

6/10 – Okay

Nigel

Mit dem Partner gereist
Actually a very nice hotel and rooms well appointed. Staff very friendly and welcoming. Alas when checked in due to leak in another room we had no running water. We were assured problem would be fixed by time we returned or another room would be set aside. Alas when did return at 9pm this was not the case and reception were unaware of problem and had to ‘check out’ the situation. We were then provided with a nice but smaller room. Reception did say that if we went to the bar we’d get a free drink by way of an apology. Unfortunately the barman knew nothing about this. However all made good on checkout with bar tab covered and a proper apology from reception for the issue with the room. Things like this can happen but should not have checked us in to room with known problem and then fail to communicate what had been promised to sort it out.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Dylan am 13. Feb. 2024
Dear Nigel, Thank you for leaving us a review of your recent stay.Kindly be assured that your comments have been shared with the relative managers and the rest of the team to ensure correct communication between departments so this does not happen again. I'm happy that we were able to make good on our promise of a free drink when you checked out. Again, so sorry about the issues you faced and thanks for the honest review so that we know where we can improve.We hope to welcome you back to the Courtyard by Marriott Edinburgh again in the near future.

8/10 – Gut

Peter Martin

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Reasonable sized room and bathroom, bed was great size and very comfortable. a/c in room was good to have also..
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Derek am 4. Feb. 2024
I am happy to read that you had a great stay with us!I hope you had a great time in Edinburgh & choose us again if you are to return :)

10/10 – Hervorragend

Gino

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Syazana am 31. Jan. 2024
Dear Gino,Thank you for taking a moment to rate your recent experience with us. I am thrilled you enjoyed your stay with us & rated us 10/10.All feedback is appreciated as it helps us identify what we are doing right and areas in which we may need to improve.Thank you for choosing to stay with us here at the Courtyard by Marriott Edinburgh and we do hope to see you again in the future.SincerelyFront Desk Team

8/10 – Gut

Yvonne

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Syazana am 31. Jan. 2024
Thank you for taking a moment to rate your recent experience with us. I am thrilled you enjoyed your stay with us & rated us 8/10.All feedback is appreciated as it helps us identify what we are doing right and areas in which we may need to improve.Thank you for choosing to stay with us here at the Courtyard by Marriott Edinburgh and we do hope to see you again in the future. Sincerely,Front Desk Team

10/10 – Hervorragend

Marisa Isabel

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Buena relación calidad y precio. El desayuno muy bueno
Aufenthalt von 4 Nächten im Januar 2024
Antwort von Kirsty Ross - Front Office Manager am 29. Jan. 2024
Dear Marisa Isabel, I am so pleased to hear that you enjoyed your stay with us! Your comments have been shared with the rest of the team. We hope to welcome you back soon!

8/10 – Gut

Juliette

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Derek am 30. Jan. 2024
Thank you for leaving your review Juliette.Glad you enjoyed your stay & hopefully we can make your next stay a 5/5 stay!

10/10 – Hervorragend

Katelyn

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Derek am 30. Jan. 2024
Thank-you Katelyn for your 5/5 review!I'm glad you had an excellent stay, look forward to welcoming you back soon.

4/10 – Schlecht

Mark

Room was not properly cleaned, keys did not work first time, front desk staff was not to the level expected of a mariott brand. Room was not cleaned before 4pm, and not even properly - tissue box was not even filled again. When departing we were asked if the stay was good, our answer was moderate and no follow up feedback was asked. I would recommend to cross the street and use Holiday Inn instead, service level is the same. Only positive is the breakfast, which was outstanding.
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Kirsty Ross, Front Office Manager am 29. Jan. 2024
Good Morning Mark,I am so sorry that we fell short of expectations on this occasion, and that you left feeling disappointed with your stay. I have reached out to you directly to follow-up on the concerns raised. I hope that we can make it up to you in the future, and that you will consider staying with us again.

8/10 – Gut

Sebastiana

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Kirsty Ross, Front Office Manager am 21. März 2024
Dear Sebastiana,Thank you for the positive review scoring.We hope to welcome you back in the near future.

6/10 – Okay

Gordon

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Komfort des Zimmers
Not in a rush back
We got put in a disabled room which we didn’t need it was noisy in the corridor outside and they had a door through to the next room which meant noise came through
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Derek am 28. Jan. 2024
I'm sorry to read there was noise coming into your room Gordon. I hope when this was reported to our reception team we were able to move you rooms.I hope you still had a great time visiting Edinburgh.

10/10 – Hervorragend

anna mari

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We had a great time in this property.
Aufenthalt von 7 Nächten im Januar 2024
Antwort von Kirsty Ross, Front Office Manager am 28. Jan. 2024
Thank you for your feedback anna mari! we are so pleased you had a great time, and look forward to welcoming you back in the future.

8/10 – Gut

Anna

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Syazana am 26. Jan. 2024
Dear Anna,Thank you for taking a moment to rate your recent experience with us. I am thrilled you enjoyed your stay with us & rated us 8/10.All feedback is appreciated as it helps us identify what we are doing right and areas in which we may need to improve.Thank you for choosing to stay with us here at the Courtyard by Marriott Edinburgh and we do hope to see you again in the future.Thank you,SyazanaFront Desk Team

10/10 – Hervorragend

Juan

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Very good experience
Better impossible
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Syazana am 26. Jan. 2024
Dear Juan,Thank you for taking a moment to rate your recent experience with us. I am thrilled you enjoyed your stay with us & rated us 10/10.All feedback is appreciated as it helps us identify what we are doing right and areas in which we may need to improve.Thank you for choosing to stay with us here at the Courtyard by Marriott Edinburgh and we do hope to see you again in the future.Thank you,SyazanaFront Desk Team

10/10 – Hervorragend

Michael

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 4 Nächten im Januar 2024
Antwort von Kirsty Ross - Front Office Manager am 25. Jan. 2024
Thank you for your 10/10 review Michael! We hope to welcome you back in the near future.

10/10 – Hervorragend

Bernicy

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Kirsty Ross - Front Office Manager am 23. Jan. 2024
Dear Bernicy,Thank you for taking the time to leave us with a 10/10 review following your recent stay. We hope you will consider staying with us again in the future.