Dear Reese,I'm sorry to hear that the pictures online did not accurately reflect your experience at our hotel. We strive to provide accurate and updated images to give our guests a clear understanding of what to expect during their stay. Your feedback is valuable, and we will review and update our online images to ensure they better represent our facilities.If there's anything specific about your stay that you would like us to address or if there's anything we can do to improve your experience, please let us know.

Dear Alainna,Thank you for your feedback, and I'm glad to hear that your overall experience was positive. However, I apologize for the cleanliness issues you encountered, such as dirty handprints on the walls and hair on the floor. Maintaining a clean and hygienic environment is a top priority for us, and we will address these specific areas with our housekeeping team to ensure such issues are not repeated.If there's anything else you'd like to share or if there's anything we can do to further improve your experience, please feel free to let us know. We appreciate your input and value your satisfaction as our guest.

Dear Vanessa,Thank you for sharing your feedback with us. I am glad to know that you found everything wonderful. Customer service is our top priority. If there is anything you would like to suggest to make your future stays even better, please do not hesitate to share. We hope to welcome you back soon!

Dear Janna,Thank you for sharing your feedback with us. I am glad to know that you the location convenient. Customer service is our top priority. If there is anything you would like to suggest to make your future stays even better, please do not hesitate to share. We hope to welcome you back soon!

Dear Robin,Thank you for sharing your feedback with us. I am glad to know that you found everything wonderful. Customer service is our top priority. If there is anything you would like to suggest to make your future stays even better, please do not hesitate to share. We hope to welcome you back soon!

Dear Rudy,Thank you for sharing your feedback with us. I am glad to know that you found the room clean. Customer service is our top priority. If there is anything you would like to suggest to make your future stays even better, please do not hesitate to share. We hope to welcome you back soon!

Dear Do,We sincerely apologize for the multiple issues you encountered during your stay. Your feedback is deeply concerning to us, and we are taking immediate action to address each of these issues to prevent any recurrence.We are conducting a thorough inspection of all rooms to ensure they meet our cleanliness and maintenance standards. Additionally, our maintenance team is addressing the plumbing issues and repairing the cracked tiles in the lobby promptly.We apologize for falling short of your expectations and appreciate your feedback as it helps us identify areas for improvement. If you would like to discuss your experience further or if there is anything else we can do to assist you, please feel free to reach out to us directly.

Dear Lyndsey,We sincerely apologize for the subpar experience you had during your recent stay. Your feedback is invaluable to us, and we are taking immediate steps to address the issues you mentioned to prevent similar situations in the future.Our maintenance team is addressing the shower curtain rail and water pressure concerns to ensure that all amenities are in proper working order for our guests' comfort. Additionally, we are reviewing our bedding options to ensure that our guests enjoy a restful and comfortable sleep during their stay.We understand your decision to check out early and apologize for any inconvenience this may have caused. We would appreciate the opportunity to make it right and provide you with a more enjoyable experience if you choose to stay with us again in the future.

Dear Barry,Thank you for sharing your experience with us. We're pleased to hear that you found our staff to be great, and we will be sure to pass along your kind words to them.We apologize for the condition of the property during your stay. Rest assured, we take your feedback seriously and are actively working on improvements to address the issues you mentioned. We appreciate your feedback as it helps us identify areas for improvement and ensure that future guests have a more enjoyable stay. We hope to have the opportunity to welcome you back and provide you with an enhanced experience.

Dear Curtis,We apologize for any inconvenience caused by the double charge on your account. Rest assured, we take billing errors seriously and are actively investigating the issue to rectify it promptly.Please allow 2-5 business days to reflect the refund in your transactions.We value your feedback and appreciate your understanding as we work to resolve this matter. If you have any further concerns or need assistance with anything else, please do not hesitate to contact us

Dear Joseph,Thank you for your positive feedback regarding our pricing! We strive to offer competitive rates without compromising on the quality of our services and amenities. We appreciate your recognition of our efforts to provide value to our guests. If you have any further feedback or suggestions, please feel free to share them with us. We look forward to welcoming you back in the future.

Dear Shawn,Thank you for taking the time to share your feedback with us. We sincerely apologize for the experience you had during your recent stay. Please know that we take your comments seriously and are actively addressing each issue to ensure that future guests do not encounter similar problems.We value your feedback and hope that you will consider giving us another opportunity to exceed your expectations during a future stay.

Dear Manwinder,I apologize for the inconvenience you experienced with the loud AC during your stay. It's crucial for our guests to have a comfortable and restful sleep, and I'm sorry that we fell short in providing that for you.We are looking into the AC unit in your room to ensure it's functioning properly and not causing excessive noise.If you choose to stay with us again, please let us know your preferences regarding room temperature and any other concerns you may have, and we will do our best to accommodate you and ensure you have a pleasant stay.Thank you for bringing these issues to our attention, and we hope to have the opportunity to exceed your expectations on your next visit.

Dear Claudette,Thank you for sharing your feedback and understanding the challenges we faced during your recent stay. I'm sorry that your granddaughter missed out on the hot tub experience, and I understand how disappointing that must have been.Should you decide to stay with us again in the future, we will ensure that your experience is much improved, and that your granddaughter gets to enjoy the amenities she missed out on this time. Thank you for considering giving us another chance, and we look forward to welcoming you and your family back to our hotel.

Dear Deborah,I deeply apologize for the multiple inconveniences you encountered during your stay with us. It's disheartening to hear that our amenities did not meet your expectations and that you had to face challenges such as issues with your keys, the condition of the pool area, and the cleanliness of the breakfast area.Rest assured, we are taking immediate action to address these concerns and improve our services. We are looking into the pool temperature, the maintenance of the water slide, and ensuring that our breakfast area is kept clean and spacious for our guests.Once again, I apologize for the shortcomings during your stay, and we hope to have the opportunity to welcome you back and provide you with a much more enjoyable experience.

Dear Daniell,I'm sorry to hear about your experience at our hotel. Please accept my sincerest apologies for the condition of your room. This falls well below our usual standards, and I assure you that we take such feedback seriously.We are investigating these issues immediately to rectify them and ensure that they do not occur again. I will make sure that your concerns are addressed and that your future experience is a pleasant one.Thank you for bringing these issues to our attention, and we hope to have the opportunity to regain your trust in our hotel.

Dear Vanessa,Thank you for sharing your feedback with us. I am glad to know that you found everything wonderful. Customer service is our top priority. If there is anything you would like to suggest to make your future stays even better, please do not hesitate to share. We hope to welcome you back soon!

Dear keith,I'm deeply sorry to hear about the numerous issues you encountered during your stay. Your feedback is crucial in helping us identify areas for improvement, and we take these matters very seriously.Your experience does not meet our usual standards of service and comfort, and we sincerely apologize for the inconvenience and disappointment you experienced. We value your feedback and will use it to improve our services and facilities. We appreciate your understanding and hope to have the opportunity to regain your trust and welcome you back for a much-improved experience.

Dear Brian,I'm deeply sorry to hear about the extremely disappointing experience you had during your stay. Your feedback is incredibly valuable, and we take these matters very seriously. We are actively investigating the issues you've mentioned. Please accept our sincerest apologies for falling short of your expectations. We understand the importance of providing a clean, safe, and comfortable environment for our guests, and we are committed to making necessary improvements based on your feedback.We appreciate your patience and understanding, and we hope to have the opportunity to regain your trust and welcome you back for a much improved experience.

Dear Steve,Thank you for sharing your feedback with us. I am glad to know that you found the hotel affordable. Customer service is our top priority. If there is anything you would like to suggest to make your future stays even better, please do not hesitate to share. We hope to welcome you back soon!

Dear Courtney,Thank you for sharing your feedback with us. I am glad to know that you found our service great. Customer service is our top priority. If there is anything you would like to suggest to make your future stays even better, please do not hesitate to share. We hope to welcome you back soon!

Dear Ghenadie,I'm truly sorry to hear about your experience. Bed bugs and cleanliness issues are unacceptable, and we take these matters very seriously. Our team is actively addressing the situation, including conducting thorough inspections, implementing necessary treatments, and enhancing our cleaning protocols to ensure a clean and comfortable environment for all our guests.We understand your frustration and concern, and we are committed to resolving these issues promptly. Your feedback is crucial in helping us improve, and we apologize for any inconvenience or discomfort you may have experienced during your stay. We value your feedback and appreciate your understanding as we work to address these issues effectively.

Dear Terrance,Thank you for sharing your feedback with us. I am glad to know that you found the staff helpful. Customer service is our top priority. If there is anything you would like to suggest to make your future stays even better, please do not hesitate to share. We hope to welcome you back soon!

Dear Frantz,Thank you for sharing your feedback with us, and we're glad to hear that you were happy with your overall stay.We apologize if the outside play/relax area did not meet your expectations in terms of cleanliness and maintenance. Your feedback is valuable, and we will address this issue to ensure that all areas of our property are well-maintained for our guests' enjoyment.If you have any further suggestions or if there's anything else we can do to enhance your experience during future visits, please let us know. We look forward to welcoming you back for another enjoyable stay.