We rented this cabin to celebrate my husband’s 70th birthday with our family, including our four daughters and two sons-in-law, so it was meant to be a very special weekend. Unfortunately, the experience was stressful even before we arrived.The verification process required uploading my driver’s license and completing facial recognition. I tried more than six times, but the system kept rejecting it even though I could see the upload. I contacted them multiple times and eventually was told to text my ID, which I did. They replied “thank you,” so I assumed everything was resolved.When we arrived late Friday after a long drive, the gate security struggled to find our reservation, delaying our entry. The cabin is also located far inside the resort on narrow, winding roads.The biggest problem was that we never received the entry code for the cabin. Cell reception was poor and the property manager could not be reached. Even VRBO support had difficulty contacting them. Luckily one of my daughters noticed a back door unlocked, which is how we got inside.The property also did not match the photos well and felt dated. The outdoor furniture had stains, the fireplace was full of ash, and the firewood shown in the listing was not there.We never received the entry code during the stay, so we couldn’t lock the cabin if we left. I rarely leave negative reviews, but this experience was very disappointing.