2/10 – Ungenügend
Yesenia
Mit der Familie gereist
18. Aug. 2025
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
To start, the hotel doesn’t have a visible sign outside to indicate what it is. When you enter the hotel looks decent. As shown in pictures. When arriving in room, it’s as seen in pictures. However, it claims to be nonsmoking with a strong smoke scent. That didn’t bother us as the room looked decent. After the first night I noticed a couple big bites but didn’t think anything of it since I possibly got bitten by mosquitoes. However, the second night I woke up around 2am to use the restroom in which I noticed my whole left arm had bite marks and was swollen. I promptly looked around the bed and noticed a bed bug on the head of bed. I kept looking and found another on the floor. My room was 403. Directly in front of the front desk. At approximately 2am I ran to see if there was anyone in the front desk. There was no one. I waited until later that morning to inform the front desk. As I started packing my mom noticed another bed bug crawling on the bed and we killed it on site. After explaining to the front desk staff they called their boss and explained the issue. They informed me that I would be given a full refund. Afterwards they claim to not have found anything, therefore I will not get my full refund. I have on video recordings the staff stating that I would get my full refund. DO NOT STAY HERE. There are bed bugs and the staff clearly doesn’t care and will lie their way.I showed her my whole arm where I have a dozen bite marks. Still wasn’t given a refund from this place.
Yesenia
Aufenthalt von 3 Nächten im August 2025
