Our stay had highs & lows. The room was very nicely furnished & clean, but had a few maintenance issues. Checkin process left a lot to be desired.
The walls are thin, and we heard a lot. The biggest sound issue are the room doors; they’re very heavy & have no slow-close feature so the whole night we kept hearing doors slamming hard, including very late and very early.
Our shower had an awful screeching sound that felt like my brain was scrambling. I didn’t have time to call maintenance because I was already running late for dinner after how difficult check in was.
Checkin was a poor experience. The agent told us we couldn’t use my husbands credit card because I booked the room in my name (we’re married with the same last name, that shouldnt have mattered.) The process took several minutes of typing and clicking, and after 2-3 minutes I asked him if there was a problem but he ignored me and just kept at it. Eventually he finished up and gave us keys and a short explanation of where the elevator was. We asked where we should park and he said it didn’t matter because their lot would be so full tonight we’d be lucky to find a spot anywhere. When we went to park, what he’d said was wildly untrue and there were plenty of spaces. But without any decent guidance on where our room actually was we had to repark later anyway. This is a huge sprawling hotel with several different wings and at least 2 separate buildings, they should give people some sort of map, we often felt lost.
