thanks for staying with us!

I am so sorry for the early disturbance! I hope the rest of your stay went well.

I am sorry we did not meet your expectations. I had housekeeping revisit the room vents today.

Thank you for your feedback; we have replace the drapes, and are working on stepping up housekeeping procedures.

Thanks for staying!

Thanks for staying with us

I'm sorry things weren't to your liking; we do strive to do the best with the staff that we have. We appreciate your feedback.

I am sorry you did not like the property; perhaps the car(s) actually belonged to guests, as many local people have older cars, and there is a lot of wear on vehicles that they may not tend to immediately.

Thank you for staying with us!

We are glad you were able to stay with us.

Not sure where you stayed, but hope that if there is an issue, guests call the office to let us know of any problem or concern they have. I'm sorry for poor housekeeping and maintenance issue.

Thanks for your rating. We're glad you enjoyed your stay

I do apologize for the delay at check-in. We are indeed short-staffed and it is difficult to keep up. There are multiple stairs, depending upon what's available at check in. We do try to accommodate those with mobility needs if requested. I'm not sure what bed type you were expecting--most of our beds are queen sized.

Currently none of our properties are being renovated. There is a new building next door that had stucco applied this summer; this may have caused the confusion. We do offer two room types--studios and suites as advertized.

Thank you for your comments. We do want people to feel welcomed and "at home"

Because this is an anonymous review, I do not know who I am communicating with. However, the general procedure is to contact Expedia so they can refund you. Expedia "masks" your credit card and provides their corporate card to the hotel, you will need to contact them to request the second night be refunded. I have only charged the masked Expedia card for the one night as requested.

Thanks for staying--glad you enjoyed it!

I am so sorry for this bad experience; I regret that your upstairs neighbors were unruly . When you called to tell us that your window was unsecured, we did respond to help. We do limit our breakfast hours to a brief amount of time so that things are not left out too long.

Thanks for staying with us: we are glad you enjoyed your visit