Hi there. Thanks for your review. We apologise for the issues you had with the room heating and having difficulty contacting us. As we are a small operation, we ask for people to leave a message with their phone number so we can ensure we can get back to everyone. There were a couple of issues with the heating recently which we are looking to address. Please reach out to us via email and we would love to see how we can make this up to you.

Hi there! thanks for your lovely review! Glad to hear you had a great time and enjoyed the facilities. If you are looking for other winter accommodation we reccommend Astra Falls Creek. Hope you enjoyed the rest of your holiday!

Thanks for the lovely review! Glad to hear you enjoyed the facilites in our property! We try our best to cater for all types of people! We understand that the walk is sometimes a challenge in busy periods where parking restrictions are in place. During non busy periods parking is normally available within a minute or two's walk. Thanks!

We're sorry that you had some challenges with Spiders in your room. We clean rooms thoroughly prior to every guest's stay, but as we are situated within a National Park we cannot always control the bugs that get into the property after they have been cleaned. We reguarly have pest control in our property, but have to be mindful of the surrounding natural habitat and the native wildlife. Hope you enjoyed the rest of your stay nonetheless. Thank you

Thanks for your lovely review! Hope to welcome you again soon! Cheers!

Thanks for the lovely review Hanna. Glad to hear you had a great stay and enjoyed all the facilities we have available. We hope to welcome you back again one day soon. Thank you!

Hi Mohamed, Thanks for your lovely review and glad to hear you had a nice stay. Sorry to hear about the noise and we did endeavour to have the other guests tone down the noise after 10pm. Due to the nature of the building and the time of year being peak season, plus with the shared facilites for all guests, noise does travel throughout the building. We will certainly take the feedback on board and look at ways we can better improve the facility.

Hi Graham, Thanks for your reply. Glad to hear you had a nice stay, sorry to hear the location wasn't what you expected. We wish you all the best in your journey.