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Bewertungen von Quality Inn And Suites Civic

2.5 out of 5
Quality Inn And Suites Civic
150 Dunbarton Dr, Florence, SC

Bewertungen

7.8

Gut

391 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
312 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 8 - Gut" "
137 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 6 - Okay" "
96 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
67 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

7.8/10

Sauberkeit

8.4/10

Personal & Service

7.6/10

Ausstattung

7.6/10

Zustand der Unterkunft

7.6/10

Umweltfreundlichkeit

Bewertungen

6/10 – Okay

jim

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Guest Relations Management am 15. Mai 2024
Dear Jim, We appreciate you taking the time to share your experience with us. We're glad to hear that your stay was satisfactory overall, but we're sorry to learn that there were aspects that fell short of your expectations. Your feedback regarding the issues you encountered during your stay is valuable to us, and we will address them promptly to ensure a more enjoyable experience for our guests in the future. We strive to provide exceptional service and comfort, and we hope to have the opportunity to welcome you back for a more seamless and pleasant stay. Thank you for choosing to stay with us.

6/10 – Okay

John

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit
I could tell the place had been refurbished recently. However the cleanliness left me a little dismayed. I found a used soap on top of the tub ledge the tub ledge itself head several months of dust on it all the way around. It was not a bad experience it just wasn't one of my best.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Guest Relations Management am 15. Mai 2024
Dear John, I'm truly sorry to hear about your experience at our hotel. We appreciate your feedback, and I apologize for the cleanliness issues you encountered during your stay. It's disappointing to hear that our recent refurbishment didn't translate into a spotless environment for you. We strive to provide exceptional service and maintain high standards of cleanliness, and it's clear we fell short in this instance. Rest assured, your comments will be shared with our housekeeping team for immediate attention. We hope you'll give us another chance to exceed your expectations in the future. Thank you for bringing this to our attention.

8/10 – Gut

Audrey Jean

Mit dem Partner gereist, Mit einer Gruppe gereist
Room was clean, staff was friendly
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Guest Relations Management am 15. Mai 2024
Dear Audrey, Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you found our rooms to be clean and our staff friendly during your stay. Providing a comfortable and welcoming environment for our guests is always our top priority, and we're delighted that we were able to meet your expectations in these areas. Your positive feedback encourages us to continue striving for excellence. We look forward to welcoming you back for another fantastic stay in the future! If there's anything specific you'd like us to improve upon to earn that perfect 5-star rating next time, please don't hesitate to let us know. Safe travels!

4/10 – Schlecht

Jake

Verbesserungswürdig: Sauberkeit
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Guest Relations Management am 15. Mai 2024
Dear Jake, We’re truly sorry to hear that your experience with us fell short of your expectations. Your feedback is invaluable to us as it helps us identify areas for improvement. Rest assured, we take your concerns seriously and will address them promptly to ensure that future guests have a more enjoyable stay. We understand the importance of providing excellent service and comfort, and we apologize for any inconveniences you may have encountered during your time with us. We hope you'll consider giving us another chance to exceed your expectations in the future. Thank you for sharing your thoughts with us.

6/10 – Okay

LINDA

Mit der Familie gereist
Beds very comfortable. Room clean and nice. Outside our room there was a leak in roof with standing water. Very dirty outside
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Manager am 13. Mai 2024
Hello LINDA, Thank you for taking the time to share your experience with us. We're glad to hear you found our beds comfortable and room clean. We will address the maintenance issue with urgency. Our team will take care of ensuring our outside areas are clean and well-maintained.

10/10 – Hervorragend

Silvanna

Mit Haustieren gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Worked out perfect as a stop on our way to Disney. We had 3 well behaved dogs and they loved the spacious room and green space/parking lot to roam. Would stop there again
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Guest Relations Management am 9. Mai 2024
Dear Silvanna, Thank you for taking the time to share your wonderful experience with us! We are thrilled to hear that your stay with us was perfect for you and your furry companions. Knowing that our spacious rooms and ample green space were enjoyed by both you and your well-behaved dogs warms our hearts.We strive to provide a comfortable and welcoming environment for all of our guests, including those with pets, and it's fantastic to hear that we hit the mark during your visit. Your kind words mean the world to us, and we would be honored to welcome you back again whenever your travels bring you our way.

8/10 – Gut

Dana, Bradenton

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The room was clean and the property is pleasant, but I'm not sure the bed linens had been changed. The beds had been made and all the bath linens were new though. The front desk staff were very nice and helpful.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Guest Relations Management am 6. Mai 2024
Dear Dana, We greatly appreciate you sharing your experience with us! It's fantastic to hear that you found our property pleasant and your room clean. Your feedback about the bed linens is valuable to us, and we'll certainly address this with our housekeeping team to ensure our high standards are consistently met. We're delighted that you found our front desk staff to be very nice and helpful; they strive to provide excellent service to all our guests. We hope to have the pleasure of welcoming you back for an even more enjoyable stay in the future!

2/10 – Ungenügend

Christopher

Gut: Sauberkeit
Verbesserungswürdig: Personal & Service
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Guest Relations Management am 6. Mai 2024
Dear Christopher, We're truly sorry to hear about your disappointing experience during your stay. Your feedback is invaluable to us, and we deeply regret that we fell short of meeting your expectations. We understand that aspects of your visit did not meet the standard of excellence we strive to maintain. We're committed to addressing the issues you encountered and ensuring that future guests enjoy a much-improved experience. Your comfort and satisfaction are our top priorities, and we sincerely hope for the opportunity to regain your trust in the future.

8/10 – Gut

Kathy

Gut: Sauberkeit und Personal & Service
Easy access and inexpensive place to stay off I-95.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Guest Relations Management am 4. Mai 2024
Hi Kathy!Thank you for letting us know that you liked how close our hotel was to I-95 and how cheap it was for your stay. Our first goal is always making sure our guests are comfy and can easily get to what they need. Thank you for your comments. We hope to see you again soon for another great stay!

10/10 – Hervorragend

Pamela

Mit Haustieren gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Quiet
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Guest Relations Management am 2. Mai 2024
Dear Pamela, We greatly appreciate you sharing your experience with us! It's fantastic to hear that you enjoyed the tranquility during your stay with us. Creating a peaceful environment for our guests is one of our top priorities, and we're thrilled that you found it to your liking. Should your travels bring you back to the area, we'd be delighted to welcome you again for another serene stay!

2/10 – Ungenügend

Jesenia

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
DO NOT BOOK. My mom stayed here one night and had to go to the hospital early the next morning with a swollen face, arm and neck. I think they have bed bugs or some crazy bugs in this hotel. She had to go back 3 times total to get treated. Never again smh.
Antwort von Guest Relations Management am 1. Mai 2024
Dear Jesenia, I'm truly sorry to hear about your mom's experience at our hotel. It deeply concerns us that she had to endure such discomfort during her stay, and we understand how distressing it must have been for both of you. Rest assured, we take the health and well-being of our guests very seriously, and we are actively investigating the issues you've raised. We have already initiated a thorough inspection of our facilities to address any potential concerns, including the possibility of pests. Your feedback is invaluable to us, and we genuinely hope for your mom's swift recovery. Please accept our sincerest apologies, and know that we are committed to ensuring that no guest faces a similar situation in the future.

10/10 – Hervorragend

angel, Newport News

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Well maintained and great service
Aufenthalt von 1 Nacht im April 2024
Antwort von Guest Relations Management am 1. Mai 2024
Dear Angel, We greatly appreciate you sharing your experience with us! It's wonderful to hear that you found our hotel well-maintained and enjoyed our exceptional service. Your positive feedback means the world to us, and we hope to welcome you back for another fantastic stay in the future!

6/10 – Okay

Izhak

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Guest Relations Management am 1. Mai 2024
Dear Izhak, We're grateful for your feedback, and we're sorry to hear that your experience fell short of expectations. Your rating reflects areas where we have room to improve, and we're committed to addressing any concerns you may have encountered during your stay. Your satisfaction is our priority, and we'd love the opportunity to make things right for you in the future. Please don't hesitate to reach out to our team directly if there's anything specific we can do to enhance your next visit. Thank you for choosing our hotel, and we hope to welcome you back soon.

10/10 – Hervorragend

Lisa

Mit Haustieren gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Just what we needed for overnight. Our dog liked it too!
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 30. Apr. 2024
Hello Lisa,We are delighted to hear that you and your furry friend enjoyed your stay with us. We always strive to make sure both our human and pet guests have a comfortable experience. If you ever need a pet-friendly place to stay in the future, we hope you choose us again!

10/10 – Hervorragend

Rainer, Davie

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nice, reasonably priced place to stay for the night.
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 28. Apr. 2024
Hello Rainer,We're glad you found our hotel to be a good value for your stay. Your feedback is greatly appreciated as we strive to provide satisfactory experiences for all our guests. Thank you for choosing to stay with us.

6/10 – Okay

Zulma

Verbesserungswürdig: Ausstattung
definitely a MOTEL- not hotel. Dated, dusty and cheap Microfiber sheets-that were sweaty and itchy. Left early!
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 28. Apr. 2024
Hello Zulma,We regret to hear about your experience. Guest feedback is valuable, allowing us to address areas for improvement. Your comments will be shared with the team for further review. We hope you may consider contacting our management to discuss your concerns in more detail and provide valuable insights for our team.

10/10 – Hervorragend

kimberly

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This is a hotel I would definitely recommend.
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 28. Apr. 2024
Hello kimberly,We are delighted to hear that you had a positive experience during your stay with us. Thank you for recommending our hotel. We appreciate your feedback and look forward to welcoming you back in the future.

10/10 – Hervorragend

Susan

Mit dem Partner gereist
Gut: Zustand der Unterkunft
It was good for a one night stay on the way to Florida.
Aufenthalt von 1 Nacht im April 2024
Antwort von Guest Relations Management am 25. Apr. 2024
Hi Susan!We truly appreciate you sharing your experience with us! It's fantastic to hear that our hotel served as a comfortable stopover for your journey to Florida. We're delighted you found your one-night stay enjoyable, and we hope to have the pleasure of welcoming you back again whenever your travels bring you our way. Safe travels!

10/10 – Hervorragend

john

Mit Haustieren gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Just great
Aufenthalt von 1 Nacht im April 2024
Antwort von Guest Relations Management am 22. Apr. 2024
Dear John, We're thrilled to hear that you had a fantastic experience during your stay with us! Your glowing review truly brightens our day. However, we also value transparency and strive for continuous improvement, so if there were any particular aspects of your stay that could have been better, please don't hesitate to let us know. Your feedback is invaluable in helping us enhance our services and ensure every guest enjoys a memorable stay. We look forward to welcoming you back soon for another wonderful experience!

4/10 – Schlecht

Edward, Harwich

Mit dem Partner gereist
Verbesserungswürdig: Zustand der Unterkunft
Rooms and bathrooms out of date.
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 23. Apr. 2024
Hello Edward, We appreciate your feedback regarding the rooms and bathrooms. We strive to provide comfortable accommodations for all our guests. Your comments will be shared with our team for future improvements. Thank you for bringing this to our attention.

4/10 – Schlecht

Claude

Mit dem Partner gereist
Verbesserungswürdig: Ausstattung
Ok pour le prix, mais manque d'amour dans cette hôtel qui devrait être rénover, aucun branchement USB
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 20. Apr. 2024
Hello Claude,We appreciate your feedback regarding our pricing and facilities. We understand your concerns about the need for renovations and USB connections. We'll share your comments with our team to improve our guest experience. Thank you for bringing this to our attention.

8/10 – Gut

Linda

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Convenient to interstate
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 20. Apr. 2024
Hello Linda,We are pleased to hear you found our hotel's location convenient to the interstate. Your feedback is valuable to us for future improvements. We hope to welcome you back to our property for another stay soon.

6/10 – Okay

Amanda

Gut: Personal & Service
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 23. Apr. 2024
Hello Amanda, We appreciate you choosing to stay with us. We would love to hear more about your experience to ensure we meet your expectations next time. Please reach out to us to share any feedback you may have. We hope to welcome you back soon for an even better stay!

8/10 – Gut

Anthony

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was convenient to everything. Friendly staff. I would stop in again.
Aufenthalt von 1 Nacht im April 2024
Antwort von Guest Relations Management am 15. Apr. 2024
Dear Anthony, Howdy, fellow traveler! Your review just put a smile on our faces! We're thrilled to hear that our hotel's convenient location and friendly staff made your stay a memorable one. It's fantastic to know that you found everything you needed close at hand and that our team left a positive impression. We can't wait to welcome you back for another wonderful stay! Safe travels until then!

10/10 – Hervorragend

Sonia

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Was great for the price and friendly staff..
Aufenthalt von 1 Nacht im April 2024
Antwort von Guest Relations Management am 15. Apr. 2024
Dear Sonia, We're glad to hear that you had such a fantastic experience during your stay with us! A perfect 5 out of 5 rating? That's music to our ears! It's wonderful to know that you found great value in your stay and that our staff left a lasting impression with their friendly and welcoming demeanor. We're committed to providing top-notch service at an unbeatable price, and we're delighted that we hit the mark with you. We can't wait to welcome you back for another incredible stay in the future!

10/10 – Hervorragend

Jason

Mit Haustieren gereist
Gut: Sauberkeit und Personal & Service
I had a very nice day. My bed was very comfortable and everyone was very friendly. Thank you very much!
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 15. Apr. 2024
Hello Jason,We are delighted to hear that you had a comfortable stay with us and experienced our friendly service. Your feedback is greatly appreciated, and we hope to welcome you back soon for another enjoyable experience. Thank you for choosing our hotel for your stay!

8/10 – Gut

sylvie

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Personnel courtois sans plus Propre Mobillier assez récent mais nécessiterait rénovations de certaines parties dont douches et bains
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 14. Apr. 2024
Hello sylvie,We appreciate your feedback on our courteous staff, cleanliness, and modern furniture. Your comments about the need for renovations in certain areas, such as showers and baths, have been duly noted for future improvements. Thank you for sharing your experience with us.

10/10 – Hervorragend

Doug

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Guest Relations Management am 12. Apr. 2024
Dear Doug, Woo-hoo! We're jumping for joy after reading your stellar 5 out of 5 rating! While it's totally cool that you didn't leave a comment, your perfect score speaks volumes, and we couldn't be happier.It's guests like you who make what we do so rewarding. Your satisfaction is our ultimate goal, and we're over the moon to know that we hit it out of the park for you.We can't wait to welcome you back for another amazing stay! Until then, if there's anything at all we can do to make your next visit even better, just give us a shout.

4/10 – Schlecht

HÉLÈNE

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Très malpropre
Aufenthalt von 1 Nacht im März 2024
Antwort von Guest Relations Management am 12. Apr. 2024
Greetings, Thank you for sharing your feedback with us. We apologize for falling short of your expectations during your recent stay. It's disheartening to learn that your experience was marred by cleanliness issues in your room. Please know that we take your concerns seriously, and we've already had a conversation with our housekeeping team to ensure that such incidents are promptly addressed and prevented in the future. Your comfort and satisfaction are our top priorities, and we deeply regret any inconvenience caused. We appreciate your valuable feedback, as it allows us to improve our services and provide a better experience for our guests. Should your travels bring you back to [Hotel Name], we would be honored to have the opportunity to regain your trust and provide you with a more enjoyable stay.

10/10 – Hervorragend

Michele

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Clean, quiet, fair price
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 15. Apr. 2024
Hello Michele,We're delighted to hear that you found our hotel clean, quiet, and reasonably priced. Guest feedback is valuable to us, and we appreciate you taking the time to share your experience with us. If you have any further comments or suggestions, please do not hesitate to reach out to us directly.

10/10 – Hervorragend

gilles

Gut: Sauberkeit
Aufenthalt von 1 Nacht im April 2024
Antwort von Guest Relations Management am 9. Apr. 2024
Dear Gilles, What a fabulous surprise to receive a stellar 5 out of 5 rating from you! While we didn't get any comments this time around, we're thrilled to see that your stay left such a positive impression.Your satisfaction is our top priority, and knowing that we hit the mark in every aspect of your experience fills us with joy. We're so glad that you enjoyed your time with us!If you ever find yourself craving another getaway, you know where to find us. We'll be eagerly awaiting your return for another unforgettable stay!

10/10 – Hervorragend

Amy

Mit der Familie und kleinen Kindern gereist, Mit Haustieren gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great place to stop on a road trip. Staff is nice, breakfast is well attended to and items are refilled promptly. No frills, but so close to restaurants and shopping!
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 7. Apr. 2024
Hello Amy,We're delighted to hear you enjoyed your stay and found our location convenient for your road trip adventures. Our team takes pride in providing excellent service and maintaining a well-stocked breakfast for our guests' satisfaction. Thank you for your kind words, and we hope to welcome you back in the future.

2/10 – Ungenügend

Rolyn

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Antwort von Manager am 9. Apr. 2024
Hello Rolyn, We're sorry to hear that you didn't have a satisfactory experience during your stay. Please feel free to reach out to us with any feedback you may have so we can address any issues.

6/10 – Okay

Theodore, Marlborough

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Ausstattung
Staff very nice
Aufenthalt von 1 Nacht im März 2024
Antwort von Guest Relations Management am 5. Apr. 2024
Dear Theodore, We appreciate you taking the time to share your experience with us. While we're delighted to hear that you found our staff to be very nice, we're disheartened to learn that your overall experience fell short of expectations. Your feedback is invaluable to us, and we take it seriously. We apologize for any issues you encountered during your stay and assure you that we are actively working to address them. Our aim is always to provide exceptional service and create memorable experiences for our guests. We hope to have the opportunity to welcome you back in the future and exceed your expectations.

10/10 – Hervorragend

Brenda

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Guest Relations Management am 2. Apr. 2024
Dear Brenda, We're thrilled to receive your fantastic 5 out of 5 rating! Your feedback means the world to us. We're delighted to hear that your stay with us met your expectations. We look forward to welcoming you back for another exceptional experience in the future!

10/10 – Hervorragend

Yulitsa

Mit der Familie gereist
Gut: Ausstattung und Zustand der Unterkunft
Very clean and relaxing. Would stay here again!
Aufenthalt von 1 Nacht im März 2024
Antwort von Manager am 2. Apr. 2024
Hello Yulitsa,We are delighted to hear that you found our hotel clean and relaxing. Your positive feedback is greatly appreciated, and we are thrilled to know that you would consider staying with us again in the future. Thank you for choosing our hotel; we look forward to welcoming you back on your next visit.

8/10 – Gut

Dwayne

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great for its price and great service!
Aufenthalt von 1 Nacht im März 2024
Antwort von Manager am 31. März 2024
Hello Dwayne,We're thrilled to hear you enjoyed our value for money and excellent service! Your positive feedback is truly appreciated. Thank you for choosing to stay with us.

8/10 – Gut

Wesley

Gut: Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Guest Relations Management am 30. März 2024
Dear Wesley, What a joy it is to receive your feedback on your recent stay! Your 4 out of 5 rating speaks volumes, and while we didn't get a comment, we're still beaming with pride knowing you had a wonderful time with us.We're thrilled to have been part of your journey, and we're committed to keeping up the fantastic experience for future visits. If there's anything specific you'd like to share or any way we can make your next stay even better, just give us a shout!Looking forward to your next visit already!

8/10 – Gut

Lise

Gut: Sauberkeit und Zustand der Unterkunft
Il y a eu de la musique forte à côté de nous jusqu’à 10.45pm j’ai été obligé de sortir pour les avertir de baisser le son impossible de dormir j’ai appelé 3 fois au desk et personne n’a répondu très déçu
Aufenthalt von 1 Nacht im März 2024
Antwort von Guest Relations Management am 30. März 2024
Dear Lise, What a lively review! We appreciate you taking the time to share your thoughts on your recent stay, and we're glad to hear that overall, you had a positive experience with us, scoring us a solid 4 out of 5.First off, our sincerest apologies for the inconvenience caused by the loud music near your room. We totally understand how disruptive that must have been, especially when all you wanted was a peaceful night's sleep. Rest assured, we're taking steps to ensure that this doesn't happen again in the future. We're all about creating a serene atmosphere for our guests to unwind and recharge, so your feedback is invaluable in helping us maintain that standard.It's disheartening to hear that you had trouble reaching our front desk team when you needed assistance. We're committed to providing prompt and attentive service around the clock, so we'll definitely be looking into what happened there to ensure it doesn't happen again.Despite these hiccups, we're thrilled to hear that you still found positives during your stay, and we hope to have the opportunity to welcome you back for an even better experience in the future!

8/10 – Gut

JIA

Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im März 2024
Antwort von Guest Relations Management am 26. März 2024
Dear Jia, What a thoughtful review! We're thrilled to hear about your experience at our hotel. Your feedback is invaluable to us, and we're so grateful for your time in sharing it. It sounds like you had a wonderful stay overall, and we're delighted that our services met your expectations. While we aim for perfection, we understand there's always room for improvement, and we'll certainly take your suggestions into consideration. We hope to welcome you back soon for another fantastic stay!

6/10 – Okay

Angela

Mit einer Gruppe gereist
Gut: Personal & Service
The refrigerator and microwave (on the outside!) were not clean at all. I didn’t look inside. Other than that, it seemed ok, but makes me wonder what else was not cared for aplropriately.
Aufenthalt von 1 Nacht im März 2024
Antwort von Manager am 24. März 2024
Hello Angela,We are sorry to hear about your experience with the cleanliness of the refrigerator and microwave. Your feedback is appreciated as it helps us to improve our services for future guests. Rest assured, we will address this matter with our housekeeping team to ensure our high standards are met.

10/10 – Hervorragend

Janet

Mit dem Partner gereist
Gut: Personal & Service und Zustand der Unterkunft
Friendly staff, clean room.
Aufenthalt von 1 Nacht im März 2024
Antwort von Guest Relations Management am 23. März 2024
Dear Janet, What an enjoyable evaluation! That you had such a wonderful time with us makes us very happy. We take great pleasure in offering excellent service, so it's fantastic to hear that you felt our crew was approachable and helpful. Naturally, a tidy room is necessary for a good stay, therefore we're happy to have fulfilled your expectations there as well. We look forward to having you return for yet another wonderful visit in the future!

4/10 – Schlecht

Nellie

Mit dem Partner gereist
Gut: Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit
Check in was very easy. Room appeared to be clean. 1st night i felt like something was biting me. 2nd night same thing. Woke up to find a roach in my bed. Had to get out of there. Should have reported it to the front desk, but all I think about was leaving. Took a picture though!!!
Aufenthalt von 2 Nächten im März 2024
Antwort von Guest Relations Management am 19. März 2024
Dear Nellie,I am so sorry to hear about your bad experience during your stay. It's great to hear that check-in went smoothly, but I can imagine how upsetting it must have been to have problems with cleaning and even find a roach in your bed. That's not at all the amount of comfort and pleasure we aim to offer. We really appreciate your comments, and please know that we take things like this very seriously. We hope you were able to find a good place to stay elsewhere. Please let us know if there's anything we can do to make things right for you or stop this from happening again. We care most about your happiness and well-being.

10/10 – Hervorragend

Ana

Aufenthalt von 1 Nacht im März 2024
Antwort von Manager am 9. Apr. 2024
Hello Ana,We're thrilled to hear you had such a wonderful experience with us! Should you have any further comments or suggestions, please don't hesitate to get in touch. We hope to welcome you back soon for another fantastic stay!

8/10 – Gut

James C.

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Breakfast and room a good value for the price.
Aufenthalt von 1 Nacht im März 2024
Antwort von Manager am 19. März 2024
Hello James C.,We're thrilled to hear you enjoyed the value of our breakfast and room during your stay. Your feedback is greatly appreciated. Thank you for choosing to stay with us.

10/10 – Hervorragend

Alfred

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Manager am 18. März 2024
Hello Alfred,We are glad to hear that you had a wonderful stay with us. We look forward to welcoming you back soon for another exceptional experience!

10/10 – Hervorragend

Sylvie

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
the room was clean. bed was comfortable.
Aufenthalt von 1 Nacht im März 2024
Antwort von Guest Relations Management am 23. März 2024
Dear Sylvie, What an awesome review, thank you for sharing your experience with us! We're thrilled you had such a fantastic stay and that our clean rooms and comfy beds met your expectations. Your satisfaction is our top priority, and we can't wait to welcome you back for another wonderful stay in the future!

8/10 – Gut

Amy

Aufenthalt von 4 Nächten im März 2024
Antwort von Guest Relations Management am 5. Apr. 2024
Dear Amy, We appreciate you taking the time to leave your feedback with us! It's fantastic to hear that you had an enjoyable experience during your stay. Your rating of 4 out of 5 means a lot to us, and we're delighted that you had a positive impression overall. If there's anything specific you'd like to share or any suggestions you have for us to make your next visit even better, please don't hesitate to reach out. We're looking forward to welcoming you back soon!

8/10 – Gut

Michel

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Guest Relations Management am 13. März 2024
Dear Michel,Thank you for taking the time to rate your recent stay at our hotel. We appreciate your feedback, and while we're glad to see that you rated us positively overall, we also want to ensure that every aspect of your experience meets or exceeds your expectations. If there were any specific areas where we could improve, please don't hesitate to let us know. Your satisfaction is our top priority, and we're committed to making your next visit even more enjoyable.

8/10 – Gut

mike

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nice stop on the way to Florida from NJ. Safe, quiet and clean place not far from I-95.
Aufenthalt von 1 Nacht im März 2024
Antwort von Guest Relations Management am 11. März 2024
Hi Mike!Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you found our hotel to be a perfect pitstop on your journey from NJ to Florida. Ensuring our guests feel safe, comfortable, and at ease is always our top priority, so it's fantastic to know that you found our location quiet and clean. We're delighted to have provided you with a relaxing haven just off I-95. Should your travels bring you back our way, we'd be absolutely thrilled to welcome you again for another wonderful stay!