Fort Lauderdale Swan Shop

The amenities were amazing, the property was beautiful. The room was absolutely fantastic, but the staff could not get their story straight as to how the deposits worked, and there was no upfront advertising about charges for incidental items in the room, such as bottles of water that looked complementary as well as Amazon package drop off at the front desk where they charge a five dollar per package receipt fee that is taken out of your deposit. Being charged for two bottles of water and an Amazon package was an extra 20 bucks. That’s soured my experience just bad Customer Service.

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