We love the waterscape community! We have stayed in multiple properties, but this was our first time staying with Coastal Property management. We arrived to the condo and immediately noticed the property had recently flooded. I messaged the property manager without response. I called and was informed that the HVAC unit had leaked into the condo, but the issue was marked as resolved. The floor was seeping water through all the unions in the flooring. Every time you stepped, water would surface. I asked to be placed in a different property. There was no other unit to move us into. The lady on the phone said someone would come the next day to evaluate the situation, place a dehumidifier, etc. I asked why we weren't informed so we could have made alternative plans. It was also frustrating to wait around on a vacation for a service tech to come. I asked to be called prior to someone entering the property. The lady said someone would call. The next day I received a text message instead of a call asking if there was still water in the property. Then was asked where the water was located. Someone was supposed to be dispatched out. Again, the task was updated to call us first prior to coming into the property. No one reached out to us. We never walked back into the property to a dehumidifier or work in progress. Upon check out at 955, a gentleman from maintenance with Coastal Vibe showed up at the door to apologize for not calling, but inform us someone came yesterday without calling