4/10 – Schlecht
Timmy
Mit dem Partner gereist
7. März 2022
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
If you speak Portuguese than you will enjoy this hotel a lot. The hotel sells itself on their website as international, but we were not able to attend anything. It starts with the Menus. You have to scan a QR code but then you can only use the Portuguese version. At the reception desk you need to hope that there is someone on duty who speaks English. Restaurants, bars and in the spa is only Portuguese. Do not expect to use the entertainment as well. They do not make any announcements in English, still they yell almost for hours into the microphone and the music is so loud that you need to yell at your partner to exchange a word.
You can truly see that they try to avoid talking to you because they know there is no way of communication. Mostly the guest ignore the rules anyway, they eat inside the pool, attend the restaurants in Bathing suite and even in the a la carte restaurant we saw many people in flip flops and tank top.
We tried the Portuguese restaurant and the Mediterranean Restaurant. The second one was amazing, the first one a disappointment. The dinner was over after 30 minutes.
After 4 days we asked for a talk with the hotel manager. And apparently the problem is well known. They tried to make it better and translated us the menu in English… sadly none of the waiters in the restaurant knew about it..
We loved the hotel area and our room, but because there was no day where we didn’t struggle with any service because of the language we didnt enjoy it.
Timmy
Aufenthalt von 5 Nächten im Februar 2022
