2/10 Horrible
Shayla B.
21 août 2024
Do not recommend renting from Lovely Stay as a management company
Main problem: the house has garage doors that close automatically after a few seconds. When backing out on our fourth day there, the sensors malfunctioned and the garage door closed on the middle of the car causing a dent and ripping of the antenna for 850 euro of damage. The management company and host kept saying they were not responsible for the malfunction and the garage door closing on the car. After contacting Vrbo, the host told Vrbo they were going to contact me and take care of it but then proceeded to tell me they were not responsible from the damage caused by their garage door. I am currently still trying to work with Vrbo to figure out how to proceed with the claim for the damages. I would not recommend any listing from this company.
The house: downside is mainly that there is no AC and the rooms were very, very hot in the rooms so no one slept well. There were no plastic glasses to take by the pool, and we had to purchase some trash bags, paper towels, toilet paper because there was not enough. The pool is nice and house otherwise as pictured but if anything goes wrong the host/management company will not work with you.
Shayla B.
Séjour de 5 nuits en août 2024