Fassade der Unterkunft

Bewertungen von Grant Hills Motel

2 out of 5
Grant Hills Motel
9372 U.S. 20 West, Galena, IL

Bewertungen

9.0

Wunderbar

487 von insgesamt 843 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
268 von insgesamt 843 Gästebewertungen haben eine Bewertung von 8 - Gut" "
60 von insgesamt 843 Gästebewertungen haben eine Bewertung von 6 - Okay" "
22 von insgesamt 843 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
6 von insgesamt 843 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9.2/10

Sauberkeit

9.4/10

Personal & Service

8.6/10

Ausstattung

8.8/10

Zustand der Unterkunft

8.8/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Bob

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great view, cute puppies
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Yanett

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Easy to find. Clean. Front desk was great!
Aufenthalt von 2 Nächten im Mai 2024

10/10 – Hervorragend

Kristin

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Wonderful staff!
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Holly

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Old motel, well maintained, with helpful innkeeper. Good value for tourist town.
Aufenthalt von 1 Nacht im Mai 2024

8/10 – Gut

D.

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Thanks for a nice stay. I appreciate the cleanliness of the room, and pleasant staff. There was only one small thing that I forgot to mention before I left that the sink in the bathroom needed to have the drain fixed. Minor problem. I will be back!
Aufenthalt von 2 Nächten im Mai 2024

10/10 – Hervorragend

marsha, Monona

Mit einer Gruppe gereist
Wonderful people; quiet sleep; problem getting hot water
Aufenthalt von 2 Nächten im April 2024

10/10 – Hervorragend

Kenya

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very friendly customer service I will be back next year
Aufenthalt von 2 Nächten im April 2024
Antwort von Sheri/Property Manager am 28. Apr. 2024
Thank you so much for your feedback. I am happy you have made some memories with us. I am looking forward to having you as our guest in the near future.

10/10 – Hervorragend

Karen

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
They have a fire pit, laundry room and kitchen that guests can use. There is a beautiful in ground pool.
Aufenthalt von 2 Nächten im April 2024
Antwort von Sheri/Property Manager am 28. Apr. 2024
Thank you for your feedback. I am looking forward to having you as our guest again in the near future

10/10 – Hervorragend

Scott

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We have stayed at the Grant Hill Motel many times before, and we were happy to see the upgrades they had made.
Aufenthalt von 1 Nacht im April 2024
Antwort von Sheri/Property Manager am 22. Apr. 2024
Thank you for your feedback. We still have more rooms to work on, we will continue with the upgrade's. Thank you for noticing. I look forward to having you back as our guest in the near future.

10/10 – Hervorragend

Kenneth

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Sheri/Property Manager am 22. Apr. 2024
Thank you for your feedback

8/10 – Gut

Julie

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Can't say enough about how friendly and helpful Sherry at from desk was. She was very attentive to our needs. Room was nice and clean.
Aufenthalt von 1 Nacht im April 2024
Antwort von Sheri/Property Manager am 17. Apr. 2024
Julie, thank you for your kind words and your feedback. I'm happy you made positive memories here in Galena. I really look forward to having you back as our guest again in the near future.

10/10 – Hervorragend

Martha Garza

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Omg very clean.. we rested very well.. I had just had a procedure and the beds were comfortable and ambiance was peaceful.. the property is exceptionally clean… I would definitely recommend your stay here . Galena is a few minutes away..
Aufenthalt von 2 Nächten im April 2024
Antwort von Sheri/Property Manager am 5. Apr. 2024
Martha, thank you so much for the feedback. I am truly happy that you had a memorable stay with us, considering that you had a procedure and I hope all went well with that. I look forward to having you and your Sister as our guest again in the near future.

8/10 – Gut

Debra

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im März 2024
Antwort von Sheri/Property Manager am 5. Apr. 2024
Thank you for your feedback. Looking forward to having you again as our guest.

8/10 – Gut

Becky

Very friendly,clean and quiet. Would go back again!
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Sheri/Property Manager am 27. Feb. 2024
Thank you for your feedback, I truly appreciate it. I look forward to having you back as our guest in the future.

10/10 – Hervorragend

Lori

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
This is a very nice motel. The room was clean and well appointed with a microwave and mini fridge. It is very convenient to Galena. Staff was cordial and accommodating.
Aufenthalt von 5 Nächten im Februar 2024
Antwort von Sheri/Property Manager am 25. Feb. 2024
Thank you Lori, for your feedback. I truly appreciate it. We look forward to having you as our guest again in the future.

10/10 – Hervorragend

Tracey

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Old but very clean. If you have to park out back it is very dark and not well lit.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Sheri/Property Manager am 19. Feb. 2024
Thank you for your feedback. We do have rope lighting that should have lit up the walkway, I apologize if it was not working. Glad you enjoyed your stay

10/10 – Hervorragend

malgorvata

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The hotel is not fancy, modern object but it has good location, nice office staff, is clean and price is very reasonable
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Sheri/Property Manager am 25. Feb. 2024
Thank you for your feedback! We look forward to having you as our guest in the near future

8/10 – Gut

Ricky

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Weekend getaway
It was a nice long weekend getaway. It's an older property, but it was clean, conveniently located and comfortable. I would stay again
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Sheri/Property Manager am 19. Feb. 2024
Thank you Ricky for your feedback. I truly appreciate it. Looking forward to having you as our guest again.

10/10 – Hervorragend

Timothy

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Close to town and other attractions, owner was very accommodating and friendly, but of course you're not gonna get a crazy suite for the price point, but my room had clean furniture, little to no dust, a hot shower, and a nice air conditioning unit.. Can't beat it, thank you!
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Sheri/Property Manager am 19. Jan. 2024
Thank you for your feedback, we truly appreciate it. I look forward to you staying with us again.

2/10 – Ungenügend

Amber

Verbesserungswürdig: Personal & Service
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Sheri/Property Manager am 19. Jan. 2024
Sorry you was not happy with your stay. Perhaps fill me in on the issues. I am always willing to make your stay better, I just need to know more info.

8/10 – Gut

Elizabeth

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This was our first time staying at Grant Hills and it was very pleasant. The owner was very friendly and helpful when we checked in. The motel is older but very well kept and comfortable. The room was very clean, the beds were comfortable, it had a microwave and refrigerator and it was nicely decorated. It met all our needs and we will definitely come back the next time we’re in Galena.
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Sheri/Manager am 11. Dez. 2023
Elizabeth - Thank you for your feedback, it truly is appreciated. I will be looking forward to having you as our guest in the near future. I am happy you enjoyed your stay.

10/10 – Hervorragend

JAMES

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Unbelievably Helpful!
Sheri was fabulous and sooo accommodating. We called about a late check in and she went out of her way to take care of us!
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Sheri/Property Manager am 19. Jan. 2024
Thank you James for the feedback, I truly appreciate it. I really look forward to having you stay with us again.

4/10 – Schlecht

Ralph

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Sheri/Manager am 11. Dez. 2023
Thank you for your feedback, sorry our stay was not as you expected. I sent you a private message, hoping for the input from you as to what you feel needs to be improved.

10/10 – Hervorragend

Michael

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Truly a home away from home
I have stayed here too many times to count for the last few years, and it stands alone for value, confort, convenience, and conviviality.
Aufenthalt von 5 Nächten im November 2023
Antwort von Sheri/Property Manager am 19. Jan. 2024
Thank you Michael I truly appreciate your feedback. We always look forward to having you and your furbaby stay here with us. I love that you are making memories here.

10/10 – Hervorragend

Craig, New Lenox

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good stay at a good price.
Aufenthalt von 3 Nächten im November 2023
Antwort von Sheri/Property Manager am 19. Jan. 2024
Thank you for your feedback, I truly appreciate it. Look forward to having you as our guest again

10/10 – Hervorragend

Mike

Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Very convenient
Aufenthalt von 3 Nächten im November 2023
Antwort von Sheri/Manager am 9. Dez. 2023
Thank you for your feedback, we truly appreciate it.

10/10 – Hervorragend

Helen

Aufenthalt von 2 Nächten im November 2023
Antwort von Sheri/Property Manager am 19. Jan. 2024
Thank you for your feedback!

6/10 – Okay

D JAY

Verbesserungswürdig: Personal & Service
Aufenthalt von 1 Nacht im November 2023
Antwort von Sheri/Manager am 17. Nov. 2023
Thank you for your feedback!

10/10 – Hervorragend

Barbara

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We’ll maintained, good value
Aufenthalt von 1 Nacht im November 2023
Antwort von Sheri/Manager am 17. Nov. 2023
Thank you for your feedback!! We look forward to having you as our guest again in the near future.

10/10 – Hervorragend

Mary

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im November 2023
Antwort von Sheri/Manager am 17. Nov. 2023
Thank you for your feedback! we look forward to having you as our guest again in the future. :)

10/10 – Hervorragend

Pam

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very clean and safe
Aufenthalt von 1 Nacht im November 2023
Antwort von Sheri/Manager am 6. Nov. 2023
Thank you for your feedback. Looking forward to having you as our guest again.

4/10 – Schlecht

CYNTHIA

Aufenthalt von 1 Nacht im November 2023
Antwort von Sheri/Manager am 9. Dez. 2023
Thank you for your feedback, we truly appreciate it!

8/10 – Gut

Deborah

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Nothing fancy- but adequate!
This motel may not have all the amenities of a bigger hotel but it was very clean, staff was quite friendly, and I felt safe there staying alone. The beds were listed as queens but I'm pretty sure they were full size. There was a microwave and mini refrig in the room. It would have been nice to have a coffee pot, but coffee was offered at the front desk. I noticed picnic tables and firepit out back, but it was Nov. There also is a nice looking outdoor pool, but again, it was Nov during my stay. if you want to save money and just have a clean room and bed...this is your place.
Aufenthalt von 1 Nacht im November 2023
Antwort von Sheri/Manager am 6. Nov. 2023
Thank you for your feedback. You will definitely have to come back in the summertime and enjoy our heated outdoor pool :). We had a busy weekend this weekend full Motel and the fire pit definitely had been used the whole weekend :).

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Komfort des Zimmers
Typical motel
Cute office area. Friendly staff- Room typical for a motel. Got a room with 2 beds, But 2 different mattresses-both extremely uncomfortable. Old- sunk to middle. Pillows flat. Clean bathroom. Great location.
Aufenthalt von 1 Nacht im November 2023
Antwort von Sheri/Manager am 6. Nov. 2023
Thank you for your feedback. Sorry about the beds wish I knew which room as I do not sleep in any of the rooms so the only way I know if the mattress needs to be replaced is if someone will let me know.

8/10 – Gut

Kirsti

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Sheri/Manager am 6. Nov. 2023
Thank you for your feedback!

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Grant Hills Motel, very affordable and friendly!
We had the Queen Room. Everything was very clean and bed was comfy. Checking in was fast and easy. Hotel owner was very friendly. No breakfast, which is totally fine, but she does coffee and hot water for tea every morning. We were in town for a wedding and it was a great priced place to stay very close to the resort and downtown Galena. Def would stay here again!
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Sheri/Manager am 6. Nov. 2023
Thank you for your feedback. I love it knowing that memories were made here. I look forward to having you as our guest again..

8/10 – Gut

Patrick

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Clean room. Great service. Bed was a bit soft & worn—could use an upgrade.
Aufenthalt von 3 Nächten im Oktober 2023
Antwort von Sheri/Manager am 27. Okt. 2023
Thank you for your feedback. We are a work in progress and appreciate your input. That room is on the list for bed upgrade.

10/10 – Hervorragend

Jennifer

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Clean, welcoming, has a firepit out back with free firewood that was great! Beautiful and well kept grounds. Now, just know you arent staying at a “Hilton”. Its a “vintage” motel, so keep that it mind!
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Sheri/Manager am 16. Okt. 2023
Thank you for your feedback, I truly appreciate it. You described the Motel perfectly. We look forward to having you back to make more memories.

10/10 – Hervorragend

Irmgard

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Sheri/Manager am 16. Okt. 2023
Thank you for your feedback! truly appreciate it.

10/10 – Hervorragend

Deanna

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This is such a cute place. They have done a great job at updating the rooms. We are glad wee booked this place. Very friendly staff. And pet friendly!!
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Sheri/Manager am 27. Okt. 2023
Thank you for your feedback. Looking forward to having you as our guest again in the future. Home away from home is what we strive for.

6/10 – Okay

Joel

Mit der Familie gereist
Gut: Ausstattung
Service was great
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Sheri/Manager am 16. Okt. 2023
Thank you for your feedback! truly appreciate it.

10/10 – Hervorragend

Gleyn

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Sheri/Manager am 6. Okt. 2023
Thank you Gleyn for your feedback. We truly appreciate it.

10/10 – Hervorragend

Sophie

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im September 2023
Antwort von Sheri/Manager am 6. Okt. 2023
Thank you Sophie I appreciate your feedback

10/10 – Hervorragend

Barb

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im September 2023
Antwort von Sheri/Manager am 6. Okt. 2023
Thank you for your feedback. We truly appreciate it.

4/10 – Schlecht

Diana

Mit einer Gruppe gereist
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Room unsafe without a working deadbolt lock, not just a chain. Shower was ultra slick with no grab bars or sufficient number and placement of non-slip tub stickers to prevent falls. Parking for our room on the back side was ridiculous (not enough spaces). Very clean rooms, though.
Aufenthalt von 3 Nächten im September 2023
Antwort von Sheri/Manager am 6. Okt. 2023
Thank you for your feedback. Deadbolt was fixed. Shower does have the non-slip stickers as you call it. We have certain rooms that have the grab bar usually it is requested. We have 33 rooms here and all of our rooms are usually booked so parking can be a bit of a hassle but it is do able. We do have very clean rooms our Motel has been here since 1955, we work very hard to please our guest.

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Good place to stay reasonable no frills motel.
Aufenthalt von 1 Nacht im September 2023
Antwort von Sheri/Manager am 24. Sept. 2023
Hi - Thank you for your feedback. I am truly happy that you made happy memories with us.

10/10 – Hervorragend

Les

Aufenthalt von 1 Nacht im September 2023
Antwort von Sheri/Manager am 16. Okt. 2023
Thank you for your feedback! truly appreciate it.

10/10 – Hervorragend

Ronald

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Our stay at Grant Hills was very pleasant. We were in Galena to attend a family wedding. The motel was just what we needed, and we didn’t have to pay for all the extra amenities that we would not have used elsewhere.
Aufenthalt von 1 Nacht im September 2023
Antwort von Sheri am 20. Sept. 2023
Thank you for your feedback it truly is appreciated.

8/10 – Gut

Thomas

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Ausstattung
No breakfast provided, just coffee or tea hotel is a no frills place, room was smallish but we did have queen bed not much noise from room to room thru walls I would stay again if I needed a place to stay while in Galena
Aufenthalt von 1 Nacht im September 2023
Antwort von Sheri am 20. Sept. 2023
Thank you Thomas for your feedback. We truly appreciate it.

4/10 – Schlecht

Barb

Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
The road noise was horrible, unable to sleep and pillows were flat, no support at all. Sidewalks were deteriorating and hard to walk on.
Aufenthalt von 1 Nacht im September 2023
Antwort von Sheri am 20. Sept. 2023
Thank you for your feedback. We are a hotel located on Highway 20 noise to be expected. We carry brand new pillows had you requested different pillows we would have been more than happy to accommodate you in this matter. We have been here since 1955, still a work in progress. Sorry you did not enjoy your stay.