Hôtel près de Shops University Square, Rochester, Rochester

« Amazing service. Great rooms »

« Clean and spacious room. Close to underground subway to Mayo facilities. »

« The room was amazing, spacious, nicely decorated, super clean, complete kitchen, bedroom separated from living… High quality finishes. Very good location accross the street from Mayo. »

« Very clean, comfortable bed, good shower. »

« Great clean and friendly hotel. Rooms were spacious and had a notably nice smell when you first walk in. »

« The room was clean. The staff was excellent. We enjoyed our stay. »

« Hôtel récent, bien placé et proche de toutes commodités. Le séjour n’a pas très bien commencé car on devait avoir un canapé-lit pour nos enfants : il était bien là, mais pas déplié et lit pas fait. On a donc demandé du linge de lit à l’accueil et on a fait tout ça nous-mêmes… Chambre grande, avec une kitchenette. Le ménage et le changement de serviettes n’est pas fait tous les jours, il faut demander. On a eu un problème dans la salle de bain ; les lumières ne s’allumaient plus, et il a fallu...

« Extrême gentillesse de l'ensemble du personnel de l'hôtel. Les infrastructures sont vieillissantes et meriteraient un rafraîchissement. Très bon service et très bonne qualité des mets. »

« Very clean, modern, really nice room, comfortable bed. Full fridge, micro, dishwasher, everything you'd need in the kitchenette. Close to mayo, worked out great for appt there. »

« Very spacious, quiet, accessible via a 10 min walk to Mayo campus all indoors via well-marked skyway and subway. And connected to a City parking deck ($18/day) and many amenities like the Hilton Hotel, The Galleria, good views and more. Second bathroom is a nice touch and the full kitchen w d/w is a must for a stay of any length. Suggestion: bring groceries, a small supply of condiments, spices, essential kitchen items as the supplies are sparse. 24hr front desk personnel were very helpful,...

« All the above!! Surprisingly pleasant and exceeded expectations. Expedia value was an extra bonus. »

« From the moment I arrived, Lisa welcomed me with a genuine smile and a professional, 'can-do' attitude that immediately made me feel at home. She was incredibly efficient during check-in, handled all my questions with patience, and went above and beyond to provide excellent local recommendations. Her attention to detail and commitment to guest satisfaction are truly impressive. Lisa is a fantastic asset to the hotel team, and her exceptional service made all the difference in my visit!" »

« Recently remodeled. Very nice! »

« Need to change up the beding. Not the best. Comforter to hold. »

« Nothing more to add today. Thank-you for the survey. »

« I stayed here for 2+ months this past summer when my daughter had her heart transplant and they became like family to me and they helped me get through it. We were back this past week for my daughters check up and as usual everything and everyone was wonderful. The breakfast food was fresh and delicious. The staff is the best ever. The room was spotless and so comfortable. The entire place is homey and cozy. It is our home away from home. Thank you so much guys ♥️ »

« Very friendly close to everything we needed »

« Rooms very clean, staff was super responsive. »

« Small rooms yet workable »

« I stay at this hotel every time I go to Rochester. 4 times in the last 6 months alone, and many other stays over the years, and too, always multiple nights. Clean, convenient, helpful staff, and excellent breakfast for this price point hotel. I will say most all of the single rooms need mattress upgrades, they just have no support left in them (this most recent stay was #215). I don't seem to have this issue when I stay in the double rooms, so maybe the single rooms just haven't been distributed...