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Bewertungen von The Colonial Hotel

3 out of 5
The Colonial Hotel
625 Betty Spring Road, Gardner, MA

Bewertungen

8.6

Hervorragend

428 von insgesamt 832 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
255 von insgesamt 832 Gästebewertungen haben eine Bewertung von 8 - Gut" "
87 von insgesamt 832 Gästebewertungen haben eine Bewertung von 6 - Okay" "
32 von insgesamt 832 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
30 von insgesamt 832 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9.0/10

Sauberkeit

8.8/10

Personal & Service

8.4/10

Ausstattung

8.6/10

Zustand der Unterkunft

8.4/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Das Hotel macht seinem Namen Ehre
In der Gegend gibt es keine große Auswahl, daher war ich für meine Geschäftstermine schon öfter in diesem Hotel. Es ist etwas in die Jahre gekommen aber die Zimmer sind renoviert und haben gute Betten. Das Personal ist sehr freundlich und hilfsbereit. Das Frühstück ist eher einfach gehalten. Die Bar ist originell.
Aufenthalt von 1 Nacht im September 2018
Antwort von Jodi am 15. Nov. 2018
I just want to take a moment of your time to say how much we appreciate you staying with us here at the Colonial Hotel. We know you have a lot of options when traveling to the area and we greatly appreciate you choosing our hotel. Thank you for sharing your comments with us. Feedback from our guests enables us to continually improve and exceed our service standards. We look forward to welcoming you back to our hotel soon!

10/10 – Hervorragend

Linda

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful hotel very clean and kind and helpful staff! Would for sure come back !
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Colonial Hotel am 11. Mai 2024
Thank you Linda for your review. We truly appreciate and value our guests feedback and we hope to see you again soon!

10/10 – Hervorragend

Rebecca, Burlington

Mit dem Partner gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Very quiet and easy to get to.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Colonial Hotel am 11. Mai 2024
Thank you Rebecca for your review. We truly appreciate and value our guests feedback and we hope to see you again soon!

8/10 – Gut

Tracy

It was. A nice stay
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Colonial Hotel am 11. Mai 2024
Thank you Tracy for your review. We truly appreciate and value our guests feedback and we hope to see you again soon!

10/10 – Hervorragend

Krystal

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Colonial Hotel am 11. Mai 2024
Thank you Krystal for your review. We truly appreciate and value our guests feedback and we hope to see you again soon!

10/10 – Hervorragend

Oscar

Gut: Ausstattung und Zustand der Unterkunft
Good place
Aufenthalt von 6 Nächten im Mai 2024
Antwort von Colonial Hotel am 9. Mai 2024
Thank you Oscar for your review. We truly appreciate and value our guests feedback and we hope to see you again soon!

10/10 – Hervorragend

Theodore

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This place was great!
Aufenthalt von 1 Nacht im April 2024
Antwort von The Colonial Hotel am 1. Mai 2024
Thank you Theodore for your review. We truly appreciate and value our guests feedback and we hope to see you again soon!

10/10 – Hervorragend

MARTI

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024
Antwort von The Colonial Hotel am 1. Mai 2024
Good morning Marti,Thank you for your review! We appreciate our guests feedback and we hope to see you again soon!

10/10 – Hervorragend

David

Geschäftlich gereist
Beautiful grounds, staff very friendly, room was very comfortable and clean.
Aufenthalt von 1 Nacht im April 2024
Antwort von The Colonial Hotel am 27. Apr. 2024
Good morning David,Thank you so much for your review, we truly appreciate and value our guests feedback.Thank you for choosing to stay with us and we hope to see you again soon!

10/10 – Hervorragend

Dwight

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Colonial Hotel am 26. Apr. 2024
Thank you for the feedback Dwight. I am happy to hear you enjoyed your stay. Please visit us again in the future.

10/10 – Hervorragend

Robin

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The building was gorgeous. Staff checked us in with no pro9blem, and the food at the restaurant was top notch. We really enjoyed our stay.
Aufenthalt von 1 Nacht im April 2024
Antwort von Colonial Hotel am 24. Apr. 2024
Thank you so much Robin for the review. We truly value and appreciate our guests feedback! We hope to see you again soon!

6/10 – Okay

Kathryn

Mit dem Partner gereist
Gut: Personal & Service und Zustand der Unterkunft
Outlets in the room didn't work and ants in the room. Otherwise clean and staff was great.
Aufenthalt von 1 Nacht im April 2024
Antwort von Rebecca am 22. Apr. 2024
Thank you for your feedback Kathryn, I am sorry to hear about the issues with your room. I will bring your concerns to the attention of housekeeping management to ensure they are taken care of directly. Thank you again for reaching out. Please visit is again in the future.

10/10 – Hervorragend

Francis

Aufenthalt von 1 Nacht im März 2024
Antwort von Colonial Hotel am 9. Mai 2024
Thank you Francis for your review. We truly appreciate and value our guests feedback and we hope to see you again soon!

10/10 – Hervorragend

Jennifer

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
.
Aufenthalt von 1 Nacht im April 2024
Antwort von The Colonial Hotel am 15. Apr. 2024
Thank you Jennifer for the 5 of 5!We appreciate our guests feedback and glad to hear you had a nice stay!Thank you again and we hope to see you again soon!

10/10 – Hervorragend

Betty

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von The Colonial Hotel am 14. Apr. 2024
Thank you so much for the review. We truly appreciate and value our guests feedback. Thank you again and we hope to see you again soon!

2/10 – Ungenügend

Peter

Verbesserungswürdig: Sauberkeit, Personal & Service und Ausstattung
Did not get go because of a death and couldn’t get a refund.
Aufenthalt von 1 Nacht im April 2024
Antwort von Colonial Hotel am 10. Apr. 2024
Thank you for your feedback Peter. I understand your frustration with our cancellation policy, however we do allow cancellation without charge up to 48 hours before your scheduled arrival. Please remember that when you book with Expedia, you pay them directly and so it anyone at our property would not have been able to refund your payment.

10/10 – Hervorragend

Jennifer

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Clean and comfortable
Aufenthalt von 1 Nacht im April 2024
Antwort von The Colonial Hotel am 9. Apr. 2024
Thank you Jennifer for your review.We truly value and appreciate our guests feedback and we hope to see you again soon!

8/10 – Gut

Julie

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice place to stay within 10 minutes from Game On venue. We've stayed here four times so we can be close to Game On for our daughter's volleyball tournaments. Clean, good parking, indoor pool. Only thing we don't like is price of breakfast.
Aufenthalt von 1 Nacht im April 2024
Antwort von The Colonial Hotel am 9. Apr. 2024
Thank you Julie for the review,We appreciate our guests feedback and will be bringing this up with proper management.Thank you again and we hope to see you again soon!

10/10 – Hervorragend

Gloria

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Customer service and the meals!
Aufenthalt von 1 Nacht im April 2024
Antwort von Colonial Hotel am 10. Apr. 2024
Thank you for your review! Happy to hear you enjoyed your stay with us.

8/10 – Gut

Amanda

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It’s a nice room for the night. The pool area was nice as well. I don’t like shower in the room wasn’t easy to get to a medium heat. It was either too cold or too hot. The shower also has a little bit of black mildew in the right front corner.
Aufenthalt von 1 Nacht im April 2024
Antwort von The Colonial Hotel am 9. Apr. 2024
Thank you Amanda for the review!I'm sorry to hear you had a hard time finding a good temperature in the shower. I will bring that up with proper management as well as the finding of the mildew. We truly value and appreciate our guests feedback so thank you again for that.We hope to see you again soon!

10/10 – Hervorragend

Elena

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
All staff was kind, courteous and well versed in nearby attractions.
Aufenthalt von 2 Nächten im März 2024
Antwort von The Colonial Hotel am 27. März 2024
Thank you Elena for the review. We truly value our guests feedback and do our best to be as helpful as possibly during the stay. We hope to see you again soon!

8/10 – Gut

John

Aufenthalt von 1 Nacht im März 2024
Antwort von The Colonial Hotel am 14. Apr. 2024
Thank you for the review. We truly value and appreciate our guests feedback and we hope to see you again soon!

10/10 – Hervorragend

Steve

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Place was banging! Worth the $100 upgrade from Motel 6. Got to soak in the hot tub after a few days of snowboarding. Only downside is Expedia made it sound like there's free Continental breakfast when in fact you had to pay for it and it's only on Saturday and Sunday. Still, much nicer than the joints I usually stay in. Would return in the future.
Aufenthalt von 2 Nächten im März 2024
Antwort von Rebecca am 25. März 2024
Thank you for your feedback Steve, we love hearing from our guests. I am glad you enjoyed your stay with us and were able to take advantage of some of our amenities. I will be sure to pass your compliments onto the staff. I did confirm that our Expedia booking page says that we have breakfast available, however, when you click on more details it does provide information in pricing. I hope we will see you again the next time you travel to North Central Massachusetts.

4/10 – Schlecht

Louis

Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Very rude staff at check in. The lady seemed very irritated and was very short with us. We were just arriving and apparently there had been a lot of kids at the pool and it needed to be closed. There were a lot of little ones present in the lobby area but they all seemed well behaved. It just rubbed off on us when we arrived I guess. Maybe the front desk is understaffed.
Aufenthalt von 1 Nacht im März 2024
Antwort von Rebecca am 18. März 2024
Thank you for taking the time to provide feedback Louis. We love hearing from our guests and are always looking for ways to improve. I am sorry to hear you arrived on property in what appears to have been a moment of chaos. Our pool was closed to guests not following pool regulations and guidelines that are in place for their safety. This closure was only temporary. Thank you for providing us with the opportunity to address your concerns.

10/10 – Hervorragend

Sandro, Staten Island

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Rebecca am 18. März 2024
Thank you for the feedback Sandro. I am happy to hear you enjoyed your stay. Please visit us again in the future.

10/10 – Hervorragend

Michael

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The pool was sort of small, but nice without a crowd. Hot tub was decent. Sauna was nice. The bar is huge, excellent service. A great place to relax after skiing.
Aufenthalt von 1 Nacht im März 2024
Antwort von Rebecca am 18. März 2024
Thank you so much for your feedback Michael, I am so happy to hear you enjoyed your stay with us. I will be sure to pass your compliments onto the staff. Please visit us again the next time you are in the area

10/10 – Hervorragend

Gila

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Like
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Rebecca am 4. März 2024
Thank you for your feedback Gila, please visit again soon

10/10 – Hervorragend

Edwin

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Februar 2024
Antwort von The Colonial Hotel am 2. März 2024
We appreciate your feedback! Thank you and we hope to see you again in the near future.

10/10 – Hervorragend

libby

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everybody is always very kind and the rooms are clean and comfortable
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Front Desk am 2. März 2024
Thank you Libby for the review. We truly value and appreciate our guests feedback and hopefully we will see you again soon!

8/10 – Gut

Joseph

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Februar 2024
Antwort von The Colonial Hotel am 2. März 2024
We appreciate your feedback! Thank you and we hope to see you again in the near future.

2/10 – Ungenügend

Uzoma

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Colonial Hotel am 23. März 2024
Thank you for your review, we do appreciate and value our guests feedback. I'm sorry that you felt your stay was 1 out of 5, again, any feedback is appreciated!

10/10 – Hervorragend

Dyana

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
We love staying there when we visit family. My grandkids love the indoor pool. Food is usually very good. Only complaint is the game room. Several of the machines don’t work- take money but don’t work properly.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Front Desk am 2. März 2024
Thank you Dyana for the review. We truly value and appreciate our guests feedback and hopefully we will see you again soon!

6/10 – Okay

Michael

Geschäftlich gereist
Gut: Sauberkeit
This property could be a great one. They are in the process of laying new carpet in the hallways and lobby area. The desk in my room was all scratched up. Pullout couch was in need of a deep clean. Restaurant charged me 10.83 for a sliver of cheesecake which I found to be extremely high, due to the quantity. The chowder was good and the calamari was the same frozen item used in most all chain restaurants tough and chewy. The hot peppers were a good addition, but not enough to hide the texture of the calamari. They call the current menu the winter menu. Which maybe the reason for the low budget food.
Aufenthalt von 3 Nächten im Februar 2024
Antwort von The Colonial Hotel am 2. März 2024
Thank you for the review. I will pass along to proper management about your restaurant experience.

6/10 – Okay

Stephanie

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Disappointed that they didn’t do breakfast this morning and also no outside drinks..? Also pool looked and smelled like they dumped bleach in it to try and clear it a little as it was kind of dirty looking. And sadly it was supposed to be a king size bed but me and my two kids barely got so I’m pretty sure it wasn’t bigger than a queen
Aufenthalt von 1 Nacht im Februar 2024
Antwort von The Colonial Hotel am 2. März 2024
Thank you for your feedback Stephanie. We love hearing from our guests and are always looking for ways to improve. I am sorry to hear you were less than satisfied with your stay. Customer Satisfaction is a top priority and it is always disheartening to hear when that has not been achieved. I hope you will consider staying with is again the next time you are in the Gardner area, so we can prove our dedication to hospitality.

10/10 – Hervorragend

Iraida

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I like it and i will come back
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Front Desk am 2. März 2024
Thank you Iraida for the review. We truly value and appreciate our guests feedback and hopefully we will see you again soon!

8/10 – Gut

joseph, wurwick

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nice place to stay
Aufenthalt von 2 Nächten im Februar 2024
Antwort von The Colonial Hotel am 18. Feb. 2024
Thank you Joseph for the review. We truly value and appreciate our guests feedback and hopefully we will see you again soon!

10/10 – Hervorragend

Sonya

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Februar 2024
Antwort von The Colonial Hotel am 18. Feb. 2024
Thank you Sonya for the review. We truly value and appreciate our guests feedback and hopefully we will see you again soon!

6/10 – Okay

Everard

Gut: Sauberkeit und Ausstattung
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
I have stayed multiple times here and it has always been stellar until this stay. The girl at the desk was not personable at all, Just basically ordered me to sign the documents, no smile no casual conversation , nothing. She put me in room 212, the floor squeeked so bad I was sure i was keeping people up downstairs, and the heat in the room was either too hot or none at all. Every other time I stayed i got Mike at the front desk, that man is a rock star, that girl should take some lessons from him!
Aufenthalt von 2 Nächten im Februar 2024
Antwort von The Colonial Hotel am 18. Feb. 2024
Thank you Everard for your review. We value guest feedback and appreciate the time you took to reach out.

10/10 – Hervorragend

Jeanette

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful property! In town for a volleyball tournament with my daughter. Colonial is convenient location near Game On (13 min) Staff was great! Room was nice, only small issue was the creaking floor in our room. You could feel unevenness when walking on it and I wondered if the creaking could be heard by room under us. Overall great stay!
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Front Desk am 18. Feb. 2024
Thank you for your feedback Jeanette. I am happy to hear you enjoyed your stay. Please visit again the next time you are in the Gardner area.

8/10 – Gut

Pat

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Overnight
The staff was friendly, the bed was very comfortable but the pillows were like cement bags. We had dinner at the restaurant and it was very good (the best on our trip) if we lived in the area we would have dinner there for a meal out.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von The Colonial Hotel am 18. Feb. 2024
Thank you for staying with us. We appreciate your feedback!

8/10 – Gut

Everard

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Outstanding as usual, Mike at the front desk is a rock star
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Front Desk am 18. Feb. 2024
Thank you for your feedback. We hope to see you again in the near future.

6/10 – Okay

Elizabeth

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The property was clean however our room was close to the lobby and noises. No fresh coffee or breakfast which was unusual due to the cost of the room.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von The Colonial Hotel am 18. Feb. 2024
Thank you for the review. We truly value and appreciate our guests feedback and hopefully we will see you again soon!

10/10 – Hervorragend

David

Mit der Familie gereist
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Book It!
Great place!
Aufenthalt von 1 Nacht im Februar 2024
Antwort von The Colonial Hotel am 18. Feb. 2024
We appreciate your feedback! Thank you and we hope to see you again in the near future.

10/10 – Hervorragend

Alice

Mit dem Partner gereist
Gut: Zustand der Unterkunft
👍
Aufenthalt von 1 Nacht im Februar 2024
Antwort von The Colonial Hotel am 18. Feb. 2024
Thank you for staying with us. We appreciate your feedback!

8/10 – Gut

Brittany

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I enjoyed my one night stay at the Colonial. Aesthetically, it was beautiful. Inside and out. The restaurant was nice, food was delicious. I was a little disappointed the breakfast didn’t offer non dairy creamer choices for the coffee. I had to skip as I can’t have half and half. The room was nice. The hot water was not working in the morning and I believe they were trying to fix it, so I’m grateful I took a hot shower the night before. Overall my stay was comfortable and I would stay here again.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Front Desk am 10. Feb. 2024
Thank you for your feedback. We hope to see you again in the near future.

10/10 – Hervorragend

Adam

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful property. Set up perfectly for my friends wedding!
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Rebecca am 5. Feb. 2024
Thank you so much for your feedback Adam, we love hearing from our guests. I will be sure to pass on your compliments to the event staff. We appreciate their hard work and it is good to see other people appreciate it as well.

10/10 – Hervorragend

Edward

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very attractive hotel, clean and well appointed. Great proximity to Wachusett Ski Area. Restaurant offerings were varied and staff were friendly.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Rebecca am 5. Feb. 2024
Thank you for your feedback Edward, we always love hearing from our guests. I am pleased that you enjoyed your stay with us and were able to able take advantage of The Colonial Grille and I will be sure to pass your compliments on to the staff. Please come visit again the next time you visit the Mountain or any other reason that brings you to beautiful North Central Massachusetts.

10/10 – Hervorragend

Stephen

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Clean room. Service was good. Great wedding venue.
Antwort von Rebecca am 5. Feb. 2024
Thank you for your feedback Stephen. I am happy to hear you enjoyed the wedding you attended here. Out Sales, Catering and Banquet teams to a great job. I will be sure to pass your compliments onto them and the rest of the staff. Please visit us again the next time you are in the Gardner area.

10/10 – Hervorragend

Kathleen

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Rebecca am 5. Feb. 2024
Thank you for your feedback Kathleen. I am happy to hear you enjoyed your stay. Please visit is again the next time you are in the Gardner area.

10/10 – Hervorragend

Stacey

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Food was good
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Rebecca am 5. Feb. 2024
Thank you for your feedback Stacey, I will be sure to pass your compliments onto out Chef and his staff. Please visit again the next time you are in the Gardner area.