Dear Madam, Dear Sir Karin, Thank you for taking the time to post a review about your experience at Fairmont Grand Hotel Geneva. We are delighted to learn that our facilities and service met your expectations. Looking forward to the pleasure of welcoming you back to the Fairmont Grand Hotel Geneva during your future travels, I remain, Yours sincerely, Thierry Lavalley General Manager

Dear Mr, Thank you for taking the time to post a review about your experience at Fairmont Grand Hotel Geneva. We are sorry that the hotel has not met your expectations. We are committed to offering you the highest quality of service. Therefore, your feedback is very important for us. Looking forward to the pleasure of welcoming you back to the Fairmont Grand Hotel Geneva during your future travels, I remain, Yours sincerely, Thierry Lavalley General Manager

Dear Mr Christian, Thank you for taking the time to post a review about your experience at Fairmont Grand Hotel Geneva. We are delighted to learn that our facilities and service met your expectations and that you particularly enjoyed our beautiful indoor pool and our SPA area. Looking forward to the pleasure of welcoming you back to the Fairmont Grand Hotel Geneva during your future travels, be it on leisure or on business, I remain, Yours sincerely, Thierry Lavalley General Manager

Dear Madame, Dear Sir, Thank you for taking the time to post a review about your experience at Fairmont Grand Hotel Geneva. Looking forward to the pleasure of welcoming you back to the Fairmont Grand Hotel Geneva during your future travels, be it on leisure or on business, I remain, Yours sincerely, Thierry Lavalley General Manager

Dear Madame, Dear Sir, Thank you for taking the time to post a review about your experience at Fairmont Grand Hotel Geneva. We are delighted to learn that our facilities and service met your expectations and that you enjoyed our great location and excellent service. Looking forward to the pleasure of welcoming you back to the Fairmont Grand Hotel Geneva during your future travels, be it on leisure or on business, I remain, Yours sincerely, Thierry Lavalley General Manager

Sehr geehrter Gast, Vielen Dank, dass Sie sich die Zeit genommen haben, eine wundervolle Bewertung über Ihre Erfahrungen im Fairmont Grand Hotel Geneva zu schreiben. Ihre ausgezeichneten Kommentare zu unseren Zimmern und zum Frühstück werden sehr geschätzt. Ich werde dafür sorgen, dass jeder vom Fairmont Grand Hotel Geneva-Team Ihre freundlichen Worte hört. Wir hoffen, Sie bald wiederzusehen. Bis dahin wünsche ich Ihnen alles Gute. Dein, Thierry Lavalley Generaldirektor

Dear Guest, Thank you very much for taking the time to write a review about your experience at the Grand Hotel Kempinski Geneva. We hope to have the pleasure of seeing you again soon. Until then, I wish you all the best. Yours Sincerely, Thierry Lavalley General Manager

Dear Guest, Thank you for taking the time to post a review, wishing you a nice day.

Dear Marianne, First of all, I would like to thank for taking the time to share your comments regarding your recent stay at the Grand Hotel Kempinski Geneva. We appreciate your kind remarks and are delighted to hear you had a very good experience from check-in to check-out. Most important for us is the guest experience. We hope to have the pleasure of seeing you again soon at the Grand Hotel Kempinski Geneva. Yours sincerely, Thierry Lavalley General Manager

Dear Guest, Thank you for taking the time to post a review, wishing you a nice day.

Dear Guest, Thank you for taking the time to post a review on Trip Advisor and for your flattering remarks. We are delighted to learn that our facilities and service meet your expectations of a five-star Hotel and that you particularly enjoyed our great view and excellence service. Looking forward to the pleasure of welcoming you back to the Grand Hotel Kempinski Geneva during your future travels, be it on leisure or on business, I remain, Yours sincerely,

Dear Guest, Thank you for taking the time to post a review, wishing you a nice day.

Dear Mr Guilherme, Thank you for taking the time to post a review about your experience at Fairmont Grand Hotel Geneva.We are sorry that the hotel has not met your expectations. We are committed to offering you the highest quality of service. Therefore, your feedback is very important for us.Please be sure that the comments are duly taken in consideration by our Quality Committee and actions are undergoing with all concerned departments to ensure improvement of Quality of services and guest experience.Once again, we thank you for your review.Looking forward to the pleasure of welcoming you back to the Fairmont Grand Hotel Geneva during your future travels, I remain,Yours sincerely,Thierry LavalleyGeneral Manager

Dear Mr James,Thank you for taking the time to post a review about your experience at Fairmont Grand Hotel Geneva.We are delighted to learn that our facilities and service met your expectations and that you particularly enjoyed our great location and excellent service.Looking forward to the pleasure of welcoming you back to the Fairmont Grand Hotel Geneva during your future travels, I remain,Yours sincerely,Thierry LavalleyGeneral Manager

Dear Madame, Dear Sir Ghaith,Thank you for taking the time to post a review about your experience at Fairmont Grand Hotel Geneva.We are delighted to learn that our facilities and service met your expectations.Looking forward to the pleasure of welcoming you back to the Fairmont Grand Hotel Geneva during your future travels, I remain,Yours sincerely,Thierry Lavalley General Manager

Dear Sir Alec,Thank you for taking the time to post a review about your experience at Fairmont Grand Hotel Geneva.We are delighted to learn that our facilities and service met your expectations. For your information, we are currently working on a renovation project which will definitely address the aspects you mention.Looking forward to the pleasure of welcoming you back to the Fairmont Grand Hotel Geneva during your future travels, I remain,Yours sincerely,Thierry LavalleyGeneral Manager

Dear Madam, Dear Sir,Thank you for taking the time to post a review about your experience at Fairmont Grand Hotel Geneva.We are delighted to learn that our facilities and service met your expectations.Looking forward to the pleasure of welcoming you back to the Fairmont Grand Hotel Geneva during your future travels, I remain,Yours sincerely,Thierry LavalleyGeneral Manager

Dear Madam, Dear Sir JOSE,Thank you for taking the time to post a review about your experience at Fairmont Grand Hotel Geneva.We are delighted to learn that our facilities and service met your expectations.Looking forward to the pleasure of welcoming you back to the Fairmont Grand Hotel Geneva during your future travels, I remain,Yours sincerely,Thierry LavalleyGeneral Manager

Dear Madam, Dear Sir Alec,Thank you for taking the time to post a review about your experience at Fairmont Grand Hotel Geneva.We are delighted to learn that our facilities and service met your expectations and that you particularly enjoyed our great location.Looking forward to the pleasure of welcoming you back to the Fairmont Grand Hotel Geneva during your future travels, I remain,Yours sincerely,Thierry LavalleyGeneral Manager

Dear Sir NICK,Thank you for taking the time to post a review about your experience at Fairmont Grand Hotel Geneva.We are delighted to learn that our facilities and service met your expectations.Looking forward to the pleasure of welcoming you back to the Fairmont Grand Hotel Geneva during your future travels, I remain,Yours sincerely,Thierry LavalleyGeneral Manager

Dear Sir Narek, Thank you for taking the time to post a review about your experience at Fairmont Grand Hotel Geneva.We are sorry that the hotel has not met your expectations. We are committed to offering you the highest quality of service. Therefore, your feedback is very important for us.Looking forward to the pleasure of welcoming you back to the Fairmont Grand Hotel Geneva during your future travels, I remain,Yours sincerely,Thierry LavalleyGeneral Manager

Dear Sir Richard, Thank you for taking the time to post a review about your experience at Fairmont Grand Hotel Geneva.We are sorry that the hotel has not met your expectations. We are committed to offering you the highest quality of service. Therefore, your feedback is very important for us.Looking forward to the pleasure of welcoming you back to the Fairmont Grand Hotel Geneva during your future travels, I remain,Yours sincerely,Thierry LavalleyGeneral Manager

Dear Madam, Dear Sir Nana,Thank you for taking the time to post a review about your recent experience at Fairmont Grand Hotel Geneva.We are sorry to hear that, on this occasion, our service fell way short of your expectations. Please accept my sincere apologies for the undue disappointment caused you in this respect. You can rest assured that your remarks will be discussed and measures taken at our next Quality Committee meeting to preclude a similar situation in the future. For your information, we are currently working on a huge renovation project which will definitely address some aspects you mention.Trusting that you will give us a second chance of proving to you that we can definitely serve you better with your Fairmont Grand Hotel Geneva needs, I remain,Yours sincerely,Thierry LavalleyGeneral Manager

Cher Monsieur Djebbour,Merci d’avoir pris le temps de partager vos impressions suite à votre récent séjour au Fairmont Grand Hotel Geneva.Nous sommes très heureux d’apprendre que votre expérience a été à la hauteur de vos attentes et que vous avez particulièrement apprécié le service rendu lors du petit-déjeuner.Nous espérons avoir le plaisir de vous recevoir à nouveau parmi nous très prochainement !Bien cordialement,Thierry LavalleyDirecteur Général

Dear Mr,Thank you for taking the time to post a review about your experience at Fairmont Grand Hotel Geneva.We are delighted to learn that our facilities and service met your expectations and that you enjoyed your stay in our hotel. Looking forward to the pleasure of welcoming you back to the Fairmont Grand Hotel Geneva during your future travels, be it on leisure or on business, I remain,Yours faithfully,Thierry LavalleyGeneral Manager

Dear Mr Bate,Thank you for taking the time to post a review about your experience at Fairmont Grand Hotel Geneva.We are delighted to learn that our facilities and service met your expectations and that you enjoyed your stay in our hotel. Looking forward to the pleasure of welcoming you back to the Fairmont Grand Hotel Geneva during your future travels, be it on leisure or on business, I remain,Yours sincerely,Thierry LavalleyGeneral Manager

Dear Mr Sakurai,Thank you for taking the time to post a review about your experience at Fairmont Grand Hotel Geneva.We are delighted to learn that our facilities and service met your expectations and that you enjoyed your stay in our hotel. Looking forward to the pleasure of welcoming you back to the Fairmont Grand Hotel Geneva during your future travels, be it on leisure or on business, I remain,Yours sincerely,Thierry LavalleyGeneral Manager

Dear Madam,Thank you for taking the time to post a review about your experience at Fairmont Grand Hotel Geneva.We are sorry that the hotel has not quite met your expectations. We are committed to offering you the highest quality of service and your feedback is very important for us. We take this opportunity to inform you that a renovation project is planned.However, we are delighted to learn that you were satisfied with the service provided to you.Once again, we thank you for your review and hope to earn your trust again during your next stay.Yours faithfully,Thierry Lavalley, General Manager

Dear Sir, Thank you for taking the time to post a review about your experience at Fairmont Grand Hotel Geneva.We are delighted to learn that our facilities and service met your expectations and that you enjoyed your stay.Looking forward to the pleasure of welcoming you back to the Fairmont Grand Hotel Geneva during your future travels, be it on leisure or on business, I remain,Yours faithfully,Thierry LavalleyGeneral Manager

Dear Madam, Thank you for taking the time to post a review about your experience at Fairmont Grand Hotel Geneva.We are delighted to learn that our facilities and service met your expectations.Looking forward to the pleasure of welcoming you back to the Fairmont Grand Hotel Geneva during your future travels, be it on leisure or on business, I remain,Yours faithfully,Thierry LavalleyGeneral Manager

Dear Sir,Thank you for taking the time to post a review about your experience at Fairmont Grand Hotel Geneva.We are delighted to learn that our facilities and service met your expectations.Looking forward to the pleasure of welcoming you back to the Fairmont Grand Hotel Geneva during your future travels, I remain,Yours sincerely,Thierry LavalleyGeneral Manager

Dear Madam, Dear Sir, Thank you for taking the time to post a review about your experience at Fairmont Grand Hotel Geneva.We are sorry that the hotel has not met your expectations. We are committed to offering you the highest quality of service. Therefore, your feedback is very important for us.Please be sure that your comments are duly taken in consideration by our Quality Committee and actions are undergoing with all concerned departments to ensure improvement of Quality of services and your guest experience.On a brighter note, I am pleased to learn that you enjoyed the cleanliness and our excellent service. Once again, we thank you for your review and hope to earn your trust again during your next stay.Looking forward to the pleasure of welcoming you back to the Fairmont Grand Hotel Geneva during your future travels, I remain,Yours sincerely,Thierry LavalleyGeneral Manager

Dear Sir Kenan,Thank you for taking the time to post a review about your experience at Fairmont Grand Hotel Geneva.We are delighted to learn that our facilities and service met your expectations.Looking forward to the pleasure of welcoming you back to the Fairmont Grand Hotel Geneva during your future travels, I remain,Yours sincerely,Thierry LavalleyGeneral Manager

Dear Madam, Dear Sir, Thank you for taking the time to post a review about your experience at Fairmont Grand Hotel Geneva. We are delighted to learn that our facilities and service met your expectations. Looking forward to the pleasure of welcoming you back to the Fairmont Grand Hotel Geneva during your future travels, I remain, Yours sincerely, Thierry Lavalley General Manager

Dear Sir Crewe, Thank you for taking the time to post a review about your recent experience at Fairmont Grand Hotel Geneva. We are sorry that the Hotel’s infrastructure did not meet your expectations. We are committed to offering you the highest quality. Therefore, your feedback is very important for us. Please be sure that your comments are duly taken in consideration and that actions are ongoing to improve your guest experience. For your information, we are currently working on a renovation project which will definitely address the aspects you mention. Once again, thank you for your review and we hope to welcome you back to the Fairmont Grand Hotel Geneva during your future travels, I remain, Yours sincerely, Thierry Lavalley
 General Manager

Dear Sir, Thank you for taking the time to post a review about your experience at Fairmont Grand Hotel Geneva. We are delighted to learn that our facilities and service met your expectations and that you particularly enjoyed our great location, nice rooms and excellent swimming pool. Looking forward to the pleasure of welcoming you back to the Fairmont Grand Hotel Geneva during your future travels, I remain, Yours sincerely, Thierry Lavalley General Manager

Chère Madame, Cher Monsieur, Merci d’avoir pris le temps de partager vos impressions suite à votre récent séjour au Fairmont Grand Hotel Geneva. Je suis très heureux d’apprendre que votre expérience a été à la hauteur de vos attentes à tous les niveaux, particulièrement en ce qui concerne l’excellent service. Sachez que vos compliments ont été partagés avec mes équipes. J’espère avoir le plaisir de vous recevoir à nouveau parmi nous lors de votre prochain passage à Genève. Bien cordialement, Thierry Lavalley Directeur Général