4/10 – Schlecht
Joseph
Mit der Familie gereist
13. Okt. 2025
Gut: Ausstattung
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
The apartment was well-sized and close to the beach with a pleasant pool area. Location was a short walk from the shops and restaurants at Surfers.
Unfortunately the apartment was not clean. When we arrived there was food and a pen lid on the rug, so it had clearly not been vacuumed. The inside of the fridge also had not been cleaned and there were food scraps inside. When we opened the dishwasher there was a live cockroach inside and another scurried across the kitchen floor. Glass doors and the balconies clearly hadn’t been cleaned in some time.
We raised the issue of cleanliness on check in and they offered to send someone the next day to clean the apartment. We chose to use the vacuum provided rather than wait a day. When we spoke to staff at reception the next day they acknowledged that there have been some issues with cleaning and gave us an email address to contact detailing our issues. We took photos and will forward these to the email address supplied. Decor in this apartment, which was sold as a superior apartment, was looking tired too and could use an update.
Joseph
Aufenthalt von 2 Nächten im Oktober 2025