We booked last minute so it was understandable that we received the email for check in after we had already checked in advising the code etc. However, once the phone got connected with customer care, it was a smooth check in. Took few seconds only.
Room was nice and clean , just some minor marks on walls .
We are on the back side , front will pool facing seemed nicer.
Our room was upstairs and there is no lift as it’s a double storey building, hence anyone with kids or elderly people or specially abled people should mention at the time of check in so that they can get ground floor rooms.
Tram station is close by so it’s easy to commute. Surfers paradise is just at a walkable distance , hence good for tourists.
Areas of improvement ( not complaints) for hotel :
White / cold lights have been used in rooms and hence going for warmer theme would better for overall experience as we were tired and those lights were hurting our eyes.
The bedside lamp is right in the middle on top of the headboard so obviously if only one person wants to used the other one would get affected.
Garage seems to have never been washed, very dark and dingy , doesn’t feel safe if you are all by yourself.
Corridor had a bit of smoke smell.
Anko/ cheap products have been used in rooms , could be better considering the price being charged.
But overall not bad for short stays.