Dear Anonymous, Thank you for taking the time to write about your experience of our hotel following your recent stay with us. We hope that we get the chance to welcome you back should your travels bring you to Port Elizabeth again

Dear Anonymous, Thank you for taking the time to write about your experience of our hotel following your recent stay with us. We have taken into account what you have mentioned and we will make sure that we work harder to ensure that our standards are of higher standard.

Dear Anonymous, Thank you for taking the time to supply us with feedback. We hope you enjoy the rest of your travels and we look forward to seeing you again.

Dear Jenny, Thank you for taking the time and providing us with feedback regarding your recent visit to our property. We do take every bit of feedback seriously and we will certainly follow the necessary steps to ensure that we look into the areas mentioned We humbly apologize for not be able to accommodate your car in our garages as the vehicle was higher than what the design of the garage entry could accommodate. I am saddened to hear that the feeling unsatisfactory, please note that this is not the standard we pride ourselves in. Once again, I would like to humbly apologize for our shortcomings and I do however hope that we get the chance to welcome you back should your travels bring you back to Port Elizabeth.

Dear Jeremy, thank you for your positive feedback. We look forward to welcoming you back on your future travels.

Good day Angela, Thank you for taking the time to review your stay with us, we really appreciate it. We will do our best at all times to ensure that the standard is maintained upon your next arrival.

Dear Hilma, thank you so much for staying with us. We look forward to hosting you again in the future.

Dear Susanne, Thank you for sending us feedback on stay with us at the Windermere by Mantis. We do hope to welcome you as return guest in the near future. Best Regards Liezl

Hi Diana, We appreciate you taking the time to write your review. I must admit that I am deeply saddened that you experienced such inconsistency with regards to our service standards. My sincere apologies for the shortcomings in providing you with the best service we pride ourselves on delivering. We do take every bit of feedback seriously and we will certainly follow the necessary steps to ensure that we look into the areas mentioned in your review. It is only by taking our guest feedback seriously that we get the chance to focus on areas which need improvement and you can be assured that I will be personally following up on your challenges to ensure that this remains an isolated incident. Thank you for your feedback and we hope for another opportunity to exceed your expectations.