The property is very isolated out in the woods. We arrived after dark and found the house frighteningly unsecured, with the rear sliding door left completely open and the kitchen door unlocked. We initially had difficulty finding a cell phone signal, which was even more unsettling. We then discovered opened, partially consumed bottles of unidentifiable liquids and condiments in the refrigerator and the freezer filled with food packages, as if someone else were living there. We finally got through to the designated customer service representative who told us the maintenance man had probably left the doors open and that the owner requested to leave her food in the refrigerator rather than clean it out for the renter's use. We told her we considered this house to be in an unacceptable condition contrary to the rental agreement promising to provide clean, safe and secure living environment and that we therefore did not want to stay and demanded our money back. After ignoring our protests at first, saying she was only the cleaning lady and had no financial control, the customer service rep finally relented and contacted what she said was the owner and followed up with a call stating that we would indeed be granted a full refund. However, the following day we received a contradictory email from the Evolve Group saying that they would only offer us a 25% refund even though we left the same night we arrived and never stayed at the property at all. Very frustrating to say the least.