Fassade der Unterkunft – Abend/Nacht

Bewertungen von Country Inn & Suites by Radisson, Hagerstown, MD

3 out of 5
Country Inn & Suites by Radisson, Hagerstown, MD
17612 Valley Mall Rd, Hagerstown, MD

Bewertungen

8.4

Sehr gut

482 von insgesamt 1005 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
297 von insgesamt 1005 Gästebewertungen haben eine Bewertung von 8 - Gut" "
129 von insgesamt 1005 Gästebewertungen haben eine Bewertung von 6 - Okay" "
63 von insgesamt 1005 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
34 von insgesamt 1005 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8.2/10

Sauberkeit

8.8/10

Personal & Service

8.2/10

Ausstattung

8.0/10

Zustand der Unterkunft

8.2/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Kendra

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Thank you
Aufenthalt von 2 Nächten im April 2024

10/10 – Hervorragend

Dawn

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The front desk staff is an amazing group of people. They are welcoming and pleasant whenever we stay here. The rooms are clean and the beds are comfortable.
Aufenthalt von 1 Nacht im Mai 2024

8/10 – Gut

Mike

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Hotel was decent for a single night stay. Bed could have been more comfortable, but could have been worse. For the value and needing it to just sleep before hitting the road again it was okay.
Aufenthalt von 1 Nacht im Mai 2024

6/10 – Okay

Janet

Mit dem Partner gereist
Non smoking!!!!!the odor of marijuana was reeking as soon as we stepped off the elevator on the 2nd floor upon arrival. Door to our room could not keep smell out! Extremely disappointed on this!!!!! No smoking means No smoking!!!!!
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Frankie Hardy am 20. Mai 2024
Thank you for voicing your concerns. Next time, please let the front desk know that you are having an issue, and we will be happy to take action. We do security walks, but it is difficult to police the guests 24/7. Your experience is very important to us, and we want all of our clients to enjoy a safe stay. Thank you kindly.

8/10 – Gut

Patricia

Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
The lobby and breakfast area were very welcoming.,Our room was spacious and nicely decorated.,The beds were comfortable. However, there was a badly stained chair in the room. The desk clerk was very friendly and helpful. He gave us a great recommendation for dinner!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Frankie Hardy am 20. Mai 2024
Thank you, Ms. Fuller. We greatly appreciate your patience, as yesterday was a very busy day for us at the hotel. We are thankful for your kind words, and we are glad you enjoyed your dinner. Best wishes.

10/10 – Hervorragend

Dawn

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Room was very clean. Staff is always pleasant.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Frankie Hardy am 20. Mai 2024
Thank you very much! We appreciate your kind words!

8/10 – Gut

Yvonne

Mit der Familie gereist
Gut: Personal & Service und Zustand der Unterkunft
Helpful friendly staff
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Frankie Hardy am 19. Mai 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Country Inn & Suites by Radisson, Hagerstown, MD. We sincerely appreciate and value your feedback as a Choice Privileges member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

10/10 – Hervorragend

Marisa

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Clean. Quiet. Friendly staff.
Aufenthalt von 1 Nacht im April 2024
Antwort von Frankie Hardy am 19. Mai 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Country Inn & Suites by Radisson, Hagerstown, MD. We sincerely appreciate and value your feedback as a Choice Privileges member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

8/10 – Gut

Stuart

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Room & Lobby was nice. The halls need some attention. Carpets are stained & the hall does not smell clean.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Frankie Hardy am 19. Mai 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Country Inn & Suites by Radisson, Hagerstown, MD. We sincerely appreciate and value your feedback as a Choice Privileges member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

8/10 – Gut

Sarah

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
My hotel room was great. Cute suitebut the bed was not that comfortable. Have stayed at this hotel three other times and this bed was the worse bed I have had at this establishment.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Frankie Hardy am 16. Mai 2024
We apologize for the inconvenience, but we thank you for your kind words. And we certainly appreciate your business.

10/10 – Hervorragend

Barbara

Mit dem Partner gereist
This was the quietest hotel I have ever stayed in. The bed was comfortable, pillow were just perfect for me. Staff were friendly and helpful. Free breakfast on weekends was very nice, plenty of options. Plan on staying here next year.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Frankie Hardy am 14. Mai 2024
Thank you, Barbara! We greatly appreciate your kind words! We look forward to seeing you next year!

10/10 – Hervorragend

David, Pittsfield

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Frankie Hardy am 13. Mai 2024
Thank you, sir! We greatly appreciate you! Best wishes and safe travels.

8/10 – Gut

gail

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Good
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Frankie Hardy am 7. Mai 2024
Thank you, Gail. We greatly appreciate your taking the time to let us know how we're doing. Best wishes and safe travels to you.

6/10 – Okay

Giovanni

Aufenthalt von 1 Nacht im April 2024
Antwort von Frankie Hardy am 7. Mai 2024
Thank you for taking the time to let us know how we are doing. We greatly appreciate your business. Best wishes and safe travels to you.

8/10 – Gut

Robin

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very good breakfast with waffles, etc. and a nice little outside patio (although beyond the bushes is a shopping mall parking lot). The room was comfortable with fluffy towels. I found the faux wood floor chilly, but still more appealing than the carpet in many hotels. Do bring slippers. Staff were very nice. Some of the patrons were a bit noisy in the public areas, but it was very quite in our room at the end of the corridor.
Aufenthalt von 1 Nacht im April 2024
Antwort von Frankie Hardy am 4. Mai 2024
Thank you very much! Best wishes and safe travels to you!

10/10 – Hervorragend

BARBARA

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Centrally located to all stores and restaurants, and just off 81 so very convenient for us on our way to nieces wedding.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Frankie Hardy am 4. Mai 2024
Thank you very much! Best wishes and safe travels to you!

10/10 – Hervorragend

Walter

Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im April 2024
Antwort von Frankie Hardy am 29. Apr. 2024
Thank you very much for your kind words! We greatly appreciate your business and, thank you for being a terrific guest. Best wishes and safe travels!Frankie HardyGM

6/10 – Okay

John

Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Frankie Hardy am 27. Apr. 2024
Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

8/10 – Gut

Michael

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The rooms looked well worn, but clean. Did the trick for just an overnight stay. Complimentary breakfast had a decent amount of options too.
Aufenthalt von 1 Nacht im April 2024
Antwort von Frankie Hardy am 26. Apr. 2024
Thank you, Michael. We greatly appreciate your business and you taking the time to let us know how we're doing. Best wishes and safe travels to you, sir.

8/10 – Gut

Barbara

Mit der Familie gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit
Dog food on floor in room. Property not as clean as it could be. People were great. Nice breakfast. Beds and bathroom were clean.
Aufenthalt von 1 Nacht im April 2024
Antwort von Frankie Hardy am 25. Apr. 2024
Thank you for taking the time to let us know how we're doing. We greatly appreciate the feedback. I have brought your concerns to my team, and we will make sure this is addressed. Best wishes and safe travels.

8/10 – Gut

Rebecca

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Frankie Hardy am 25. Apr. 2024
Thank you, Rebecca! Best wishes and safe travels.

8/10 – Gut

Kevin

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Friendly
Aufenthalt von 1 Nacht im April 2024
Antwort von Frankie Hardy am 25. Apr. 2024
Thank you for taking the time to let us know how we're doing. We wish you the best.

10/10 – Hervorragend

Dawn

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Room was clean! Employees are helpful & kind!
Aufenthalt von 1 Nacht im April 2024
Antwort von Frankie Hardy am 25. Apr. 2024
Thank you for taking the time to let us know how we're doing. We wish you the best.

10/10 – Hervorragend

Dawn

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff is always nice and friendly. The rooms are clean and comfy. They have a pool & gym area which is nice.
Aufenthalt von 2 Nächten im April 2024
Antwort von Janet Adams, General Manager am 14. Apr. 2024
Thank you for taking the time to review your stay at the Country Inn & Suites. We appreciate your kind feedback regarding our friendly staff and the cleanliness of our property. I will be sure to pass your compliments along to the staff. Please come back to stay with us again soon.

8/10 – Gut

JOEL

Aufenthalt von 1 Nacht im April 2024
Antwort von Frankie Hardy am 2. Mai 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Country Inn & Suites by Radisson, Hagerstown, MD. We sincerely appreciate and value your feedback as a Choice Privileges member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

10/10 – Hervorragend

Dawn

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Room was clean, staff was friendly
Aufenthalt von 1 Nacht im April 2024
Antwort von Janet Adams, General Manager am 14. Apr. 2024
Thank you for your review of the Country Inn & Suites of Hagerstown, MD. We are elated to learn that you had an enjoyable experience with our staff and your room accommodations. We hope that you will stay with us again the next time you are in the area.

8/10 – Gut

barbara

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everyone was nice but room needed some work. The Room was Clean.
Aufenthalt von 1 Nacht im April 2024
Antwort von Janet Adams, General Manager am 14. Apr. 2024
Thank you, Barbara, for your honest review of the Country Inn & Suites of Hagerstown. Thank you for the compliments to our cleanliness. We currently have a few projects going to refresh our rooms and I hope that you will come back once they are done to see the completed projects.

6/10 – Okay

Ted

Verbesserungswürdig: Ausstattung
This is barely an OK hotel. There were burned out lights over the desk and the dresser. I could work around these but grit on the floor and rugs was unpleasant. Coffee maker was from several generations ago. Guess new equipment was too expensive. In a pinch it will do. But there are better choices.
Aufenthalt von 1 Nacht im April 2024
Antwort von Janet Adams, General Manager am 14. Apr. 2024
Thank you for your review. I apologize for the issues you experienced during your stay and issues such as these should never and are usually never an issue. I will be speaking with the appropriate departments to find out why exactly a room was rented in this state. Thank you for bringing this to our attention. I hope that you will give us another chance in the future to provide you with the type of service and accommodations that our guests typically receive.

8/10 – Gut

Christine

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good service and friendly workers. Rooms are a little dated but comfortable
Aufenthalt von 2 Nächten im April 2024
Antwort von Janet Adams, General Manager am 10. Apr. 2024
Thank you for reviewing your stay at the Country Inn & Suites of Hagerstown, MD. We are happy to know that you found us friendly and our property comfortable. We hope that you will stay with us again the next time you are in the area.

8/10 – Gut

barbara

Aufenthalt von 1 Nacht im April 2024
Antwort von Frankie Hardy am 29. Apr. 2024
Thank you very much for your kind words! We greatly appreciate your business and, thank you for being a terrific guest. Best wishes and safe travels!Frankie HardyGM

10/10 – Hervorragend

Jacques

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Frankie Hardy am 25. Apr. 2024
Thank you for taking the time to let us know how we're doing. We wish you the best.

6/10 – Okay

Mitchell, Gorham

Gut: Personal & Service
The check in was slow. The room seem to have great promise when we arrived. It looked clean and well maintaind. The bathroom was disgrace compared to what the rest of the property looked like. Hole inside of the tub was passed with tape. Non-slip coating on the bottom of the tub was peeling up. Paomt spatters all over the floor. Walls look like a 5 year old did the paint job. Bathroom was a total disappointment.
Aufenthalt von 1 Nacht im April 2024
Antwort von Janet Adams, General Manager am 7. Apr. 2024
Thank you Mitchell for your honest review of your stay at the Country Inn & Suites of Hagerstown. I do apologize for the state of the bathroom shower in your room. I just took over the management of this property toward the end of January and was just recently made aware of the issue with this room by another guest who had just recently stayed in that same room. We have contractors scheduled to remodel the entire bathroom and we will be converting it to a walk-in shower, which I am excited for. I hope that you will come back in the future to see the improvements we have in store once they are completed.

4/10 – Schlecht

Kathy

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Door lock defective, noisy refrigerator, didn’t use heat-too loud; heard people walking around above, noisy shower above Breakfast counter had spilled sugar, sat an hour, attendant never wiped anything down Desk chair in our room had spilled food (?) Old, outdated carpets Guess no one cares…sad!
Aufenthalt von 1 Nacht im April 2024
Antwort von Janet Adams, General Manager am 5. Apr. 2024
Ms. Kathy thank you for leaving a review regarding your stay at our hotel. I apologize for all of the things you experienced during your stay and I will say that I am quite surprised because it isn't very often that we get cleanliness complaints to this degree. Our front desk was not aware of the issue concerning your door but having just received your review, I just sent our Maintenance department up to check it out. Thank you for bringing it to my attention. I can assure you that I do care and will take the steps needed to remedy the issues we find. We hope to have another chance to wow you in the future.

10/10 – Hervorragend

JOHN, AUBURN

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great value for the money. Theres a mall a a couple eateries walkable
Aufenthalt von 1 Nacht im April 2024
Antwort von Frankie Hardy am 25. Apr. 2024
Thank you for taking the time to let us know how we're doing. We wish you the best. Safe travels to you!

10/10 – Hervorragend

Barbara

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We stay here several times a year on trips from Kentucky. Clean, friendly staff, quiet and comfortable. Right at a mall and many dining options.
Aufenthalt von 1 Nacht im April 2024
Antwort von Janet Adams, General Manager am 4. Apr. 2024
Barbara, thank you for leaving us such a fantastic review. We always love it when we get to see repeat faces. We look forward to your next stay with us.

10/10 – Hervorragend

Robert

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I stayed here last year too. Cheap, clean, nice staff.
Aufenthalt von 1 Nacht im April 2024
Antwort von Janet Adams, General Manager am 4. Apr. 2024
Thank you for taking the time to leave a review for the Country Inn & Suites, Hagerstown. We appreciate your candor. We agree that we definitely have a friendly and hardworking work family here and they will be happy to know that you were satisfied with their work. Please come back to stay with us again soon.

10/10 – Hervorragend

Ruth

Aufenthalt von 1 Nacht im April 2024
Antwort von Frankie Hardy am 25. Apr. 2024
Thank you for taking the time to let us know how we're doing, Ruth!

10/10 – Hervorragend

Patricia

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Breakfast was good, personal very kind,confortable bed, clean near restaurants and shopping
Aufenthalt von 1 Nacht im März 2024
Antwort von Frankie Hardy am 25. Apr. 2024
Thank you for taking the time to let us know how we're doing. We wish you the best. Safe travels to you!

2/10 – Ungenügend

Teresa

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
This hotel was very and out dated. Our bathroom shower was dirty. The conditions were not as stated on expedia. We had to leave after one hour because we feIt unsafe. can't recommend this hotel. I can't believe expedia would put this hotel on it's website.
Aufenthalt von 1 Nacht im März 2024
Antwort von Frankie Hardy am 25. Apr. 2024
Teresa, we are very sorry you felt that way. Perhaps in the future, you will allow us to better suit your needs. Best wishes to you.

2/10 – Ungenügend

John

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
The room was terrible, black mold on the window sill, shower had tape over it covering a hole, enamel missing in tub.
Aufenthalt von 1 Nacht im März 2024
Antwort von Frankie Hardy am 25. Apr. 2024
John, Thank you kindly for taking the time to make your concerns known. We will address the issues you mentioned ASAP, and we wish you the best.

10/10 – Hervorragend

Larry

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Convenient location, cost effective with very good breakfast.
Aufenthalt von 1 Nacht im März 2024
Antwort von Janet Adams, General Manager am 26. März 2024
Thank you for taking the time to leave a review of your stay at the Country Inn & Suites, Hagerstown. We are glad that you enjoyed your stay with us and found everything to your satisfaction. Please come back to stay with us again soon.

8/10 – Gut

Richard

Aufenthalt von 1 Nacht im März 2024
Antwort von Frankie Hardy am 25. Apr. 2024
Thank you for taking the time to let us know how we're doing. We wish you the best.

6/10 – Okay

Charles

Gut: Sauberkeit
Room was clean. Breakfast is very limited.
Aufenthalt von 1 Nacht im März 2024
Antwort von Janet Adams, General Manager am 21. März 2024
Thank you kindly for taking the time to review your stay at the Country Inn & Suites, Hagerstown. We are glad that you enjoyed your stay and found your room accommodations clean and comfortable. I do apologize that our breakfast accommodations did not meet your expectations. This is something that I am working to improve presently. I hope that you will stay with us again soon.

10/10 – Hervorragend

Lam

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I like the cleanliness
Aufenthalt von 1 Nacht im März 2024
Antwort von Janet Adams, General Manager am 16. März 2024
Thank you for taking the time to review your stay at the Country Inn & Suites, Hagerstown. I am glad that you liked the cleanliness of our property. Our staff here works very hard to make sure our guests have clean and comfortable accommodations with every visit. We are happy that this effort is not in vain. Please come back to stay with us again soon.

10/10 – Hervorragend

Phillip

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Outstanding customer service!!!!
Aufenthalt von 1 Nacht im März 2024
Antwort von Janet Adams, General Manager am 14. März 2024
Thank you for reviewing your stay at the Country Inn & Suites of Hagerstown, MD. We are elated to know that your stay with us exceeded your expectations. We hope that you will consider staying with us again in the future.

10/10 – Hervorragend

Deborah

Aufenthalt von 1 Nacht im März 2024
Antwort von Frankie Hardy am 25. Apr. 2024
Thank you for taking the time to let us know how we're doing. We wish you the best. Safe travels to you!

8/10 – Gut

Daniel

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Good
Aufenthalt von 1 Nacht im März 2024
Antwort von Janet Adams, General Manager am 12. März 2024
Thank you for taking the time to review your stay at the Country Inn & Suites, Hagerstown. I am happy to learn your stay with us was good. If there is anything I can do to make sure your next stay is even better, please let me know.

10/10 – Hervorragend

Roxanna

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
easy to find
Aufenthalt von 1 Nacht im März 2024
Antwort von Janet Adams, General Manager am 12. März 2024
Thank you for your review of the Country Inn & Suites, Hagerstown. We love the easy access to the hotel as well as being centrally located to the mall and other fun activities. Please come back soon.

8/10 – Gut

Kenneth

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good
Aufenthalt von 1 Nacht im März 2024
Antwort von Janet Adams, General Manager am 12. März 2024
Thank you for your review. I am happy to learn that your stay with us was a good experience, however we hooe that during your next stay we can do even better.

10/10 – Hervorragend

Cory M

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
It’s getting a bit tired but all in all is pretty good. I would give it a 7/10.
Aufenthalt von 1 Nacht im März 2024
Antwort von Janet Adams, General Manager am 12. März 2024
Thank you for your review of our hotel. I am sorry that you find our property a bit tired. We have worked hard to keep our property in great condition despite the age. I am happy that you enjoyed your stay otherwise. Please come back to stay again soon.