Executive-Einzelzimmer

Bewertungen von Hotel 620

3 out of 5
Hotel 620
1718 Underpass Way, Hagerstown, MD

Bewertungen

8.4

Sehr gut

428 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
379 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 8 - Gut" "
118 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 6 - Okay" "
53 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
24 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8.6/10

Sauberkeit

8.8/10

Personal & Service

8.0/10

Ausstattung

8.0/10

Zustand der Unterkunft

8.0/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Keith G.

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Friendly staff, reasonable rates, facility in good condition overall. The plumbing in our room needed attention, slow drain in sink, tub and shower regulator leaked, rust stains on the tub.
Aufenthalt von 1 Nacht im April 2024
Antwort von Michael Samuels am 2. Mai 2024
Hi Keith,Thank you for sharing your feedback regarding your recent stay. Your feedback is extremely valuable to us, as we strive to make each guest memorable. We truly regret that our accommodations were not what you expected. We hope that you will give us another opportunity to WOW you when you are in the area.

2/10 – Ungenügend

Bruce

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von JCardwell am 25. Apr. 2024
Bruce, thank you for leaving a review. I am truly sorry you didn't have a pleasant experience when staying with us. We strive to make sure each guest has a memorable experience and we didn't do that for you. Once again, "thank you" for leaving a review.

4/10 – Schlecht

Charles

Gut: Personal & Service und Ausstattung
Verbesserungswürdig: Zustand der Unterkunft
The facility was rundown. Elevator wallpaper was torn off the wall. Several large spots on carpet and furniture. An un pleasant order was in the hallways.
Aufenthalt von 1 Nacht im April 2024
Antwort von Michael Samuels am 18. Apr. 2024
Hi Charles,Thank you for taking the time to review us. We acknowledge your comments and sincerely apologized that you didn’t have a great experience during your recent stay. We have taken your feedback on board, and will strive to make improvements accordingly. I hope you will give us another chance to WOW you.

10/10 – Hervorragend

Michael

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Quick access off the highway. Close to assortment of di ing options
Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel 620 am 9. Apr. 2024
Hi Michael, Thank you so much for staying and for your positive review. We are so glad that you choose to be our guest and we truly hope that when you are in the area again that you will choose to stay with us here at Hotel 620.

8/10 – Gut

ginette

Mit der Familie gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
A l’arrivée, malgré le fait que j’avais réservé et payé d’avance, la réceptionniste an mis beaucoup de temps à pitonner sur son ordinateur avant de sortir le formulaire à signer et me remettre la clé. (Ça a été la même chose pour deux personnes avant moi) J’en conclus que le système informatique est trop complexe. La chambre était propre et correcte. Les aires communes gagneraient à être rénovées, exemple tapisserie sur les murs sale et décollée sur les murs près du gym. L’intérieur de l’ascenseur a besoin d’être rafraîchi.
Aufenthalt von 1 Nacht im April 2024
Antwort von Demitrius Guest am 8. Apr. 2024
Hello Ginette, thank you for sharing your experience at Hotel 620. We're pleased you found your room clean and adequate, but we apologize for the delays you encountered at check-in. We appreciate your feedback and will review our check-in process to ensure a more efficient process for our guests.We also acknowledge your comments regarding the common areas and the need for renovation. This is an issue we see as well and hopefully; in the near future this will be no more. Thank you again for your review. We hope to have the opportunity to welcome you back and provide you with an uberly amazing experience!

10/10 – Hervorragend

Christopher

Mit dem Partner gereist
Gut: Personal & Service und Zustand der Unterkunft
Quick easy service
Aufenthalt von 1 Nacht im April 2024
Antwort von Demitrius Guest am 8. Apr. 2024
Hello Christopher, thank you for your feedback. We're delighted to hear that you enjoyed quick and easy service during your stay at Hotel 620. Our team strives to ensure a smooth and enjoyable experience for all our guests. We look forward to welcoming you back soon!

10/10 – Hervorragend

Rebecca

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The beds were very comfortable to sleep in.
Aufenthalt von 1 Nacht im April 2024
Antwort von Demitrius Guest am 8. Apr. 2024
Hello Rebecca, thank you for sharing your feedback. We're thrilled to hear that you found our beds very comfortable. At Hotel 620, we aim to provide a cozy and restful experience for all our guests. We look forward to welcoming you back for another comfortable stay!

10/10 – Hervorragend

Abagail

Aufenthalt von 1 Nacht im April 2024
Antwort von Michael Samuels am 2. Mai 2024
Dear Abagail,Thank you for your positive feedback! it's great to know your stay with us was satisfactory. We truly want our guest to find comfort in our hotel. I hope that once again we will see you on your next visit when you are in the area.

6/10 – Okay

Leo

Gut: Personal & Service und Ausstattung
Staff was very helpful.
Aufenthalt von 1 Nacht im April 2024
Antwort von JCardwell am 2. Apr. 2024
Leo, thank you for staying with us and for letting us know about your stay. I am glad that you found our staff to be helpful. I will be sure to share this review with them. Once again, "thank you" for choosing to be our guest and we hope to see you again soon!

10/10 – Hervorragend

Shamika

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel 620 am 3. Apr. 2024
Hi Shamika,Thank you for the positive feedback! Its great to know your stay with us was satisfactory. We strive daily to ensure all our guests are well taken care off. We hope to see you again.Best regards,Hotel 620

6/10 – Okay

Sofia

Aufenthalt von 1 Nacht im März 2024
Antwort von Michael Samuels am 18. Apr. 2024
Hi Sofia,Thank you for sharing your review on your recent stay with us. We apologized we did not WOW you as expected. It is our goal to make sure all our guests have an enjoyable stay. We hope that you will give as another opportunity in the near future as we continue to make improvements.

10/10 – Hervorragend

Francois, Granby

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Accueil excellent afin de trouver notre réservation et nous donner une chambre au dernier étage. Le restaurant offre un buffet en soirée de qualité à petit prix. Il y avait beaucoup de chariot pour les bagages , excellent. Très tranquille comme endroit. On arrête à chaque année.
Aufenthalt von 1 Nacht im März 2024
Antwort von Hotel 620 am 9. März 2024
Dear Francis Brodeur,Thank you for your recent stay and for taking the time to review our hotel. Your lovely comments are greatly appreciated as they will use to enhance the future of our guests’ experiences.Your positive comments will also be shared with our team, and we look forward to your next visit.

8/10 – Gut

Robert

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Some areas of the hotel needs a bit of updating.
Aufenthalt von 1 Nacht im März 2024
Antwort von Jcardwell am 4. März 2024
Robert, thank you for letting us know about your stay. Hopefully soon we will be updating various areas of the Hotel. We would love for you to come back and visit us when you are in the area.

8/10 – Gut

pierre

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
ce n'est que pur une nuit cela en vault le choix
Aufenthalt von 1 Nacht im Februar 2024
Antwort von JCardwell am 4. März 2024
Pierre, thank you so much for staying with us and leaving a review. We hope that when you are in the area again that you will choose to stay with us.

8/10 – Gut

William

Geschäftlich gereist, Mit dem Partner gereist, Mit der Familie gereist
Gut: Sauberkeit und Zustand der Unterkunft
Stayed 1 night only, check in took a long time. Person working had no idea how to take a deposit and then authorize our credit card for incidentals. She wrote our credit card number down on a piece of paper for the night shift to handle. Very nice receptionist, lobby loud due to an wvent going on in meeting space.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von JCardwell am 1. März 2024
William, thank you so much for leaving a review and letting us know about your stay. I will be sure to get with my Front Desk Manager/Supervisor to ensure that all GSA's are competent in the process of 3rd party reservations. Thank you for letting us know so that we may address & fix the issue. We hope that when you are in the area again, that you will choose to stay with us again.

10/10 – Hervorragend

Danielle

Gut: Personal & Service und Zustand der Unterkunft
Good upgrade from previous ramada
Aufenthalt von 1 Nacht im Februar 2024
Antwort von JCardwell am 22. Feb. 2024
Danielle, we are so glad that you chose to stay with us and that you found Hotel 620 to be an upgrade from the previous Ramada. Thank you for taking the time to let us know about your stay. We hope that when you are in the area again that you will choose to be our guest again!

10/10 – Hervorragend

Osmar

Aufenthalt von 1 Nacht im Februar 2024
Antwort von JCardwell am 22. März 2024
Osmar thank you so much for staying with us and letting us know about your stay. We hope that you will choose to stay with us when you are in the area again.

8/10 – Gut

Stacey

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Clean and decent for the price
The hotel was clean and the staff were professional and friendly. But the breakfast was crap, and the hotel looks very classy when you walk in but the breakfast was the opposite.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von JCardwell am 12. Feb. 2024
Stacey, thank you so much for staying with us and we are so happy that you enjoyed your stay with us. I am sorry that breakfast did not meet your expectations. I will share your review with the Fireside Restaurant. We hope that when you are in the area again, that you will choose to be our guest.

8/10 – Gut

Sally

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Ausstattung
The beds were very comfortable. And we enjoyed the restaurant/bar with their karoke after the theater. I informed the desk about the issues we had closing the drapes and the container with body wash was empty. Otherwise it served our purpose.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von JCardwell am 5. Feb. 2024
Sally, thank you so much for staying with us. We are glad that you overall had a good stay, and we apologize about the issues with the drapes and the empty body wash. I will be sure to get with our Team to make sure these items are remedied. Thank you for bringing this to our attention. We hope that when you are in the area again that you will choose to be our guest!

10/10 – Hervorragend

Susan

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Staff was very friendly and helpful. Could walk to multiple restaurants. I recommend this hotel!
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Hotel 620 am 1. Feb. 2024
Dear Susan Maloney,Thank you for the kind comments regarding your recent stay. I am pleased to hear that you had an enjoyable stay at our property. Your kind words will brighten the teams’ day.At Hotel 620, we constantly strive to provide excellent service and satisfaction to all our guests. I hope that once again we will see you in the future and surpass your recent stay.Thank you,Michael Samuels Front Desk Manger

8/10 – Gut

Markus

Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im Januar 2024
Antwort von JCardwell am 23. Jan. 2024
Markus thank you so much for staying with us. We appreciate you taking the time to let us know about your experience with us. Once again, thank you and we hope that when you are in the area again that you will choose to stay with us.

2/10 – Ungenügend

Mohammed

Aufenthalt von 1 Nacht im Januar 2024
Antwort von JCardwell am 13. Feb. 2024
Mohammed, thanks for your feedback regarding your stay with us. We're very concerned about your review and would like to speak with you further. If you could please contact management at the Hotel directly that would be greatly appreciated.

10/10 – Hervorragend

Marc

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von JCardwell am 9. Jan. 2024
Marc, thank you for reviewing our hotel and letting us know about your stay. We strive daily to ensure all of our guests are well taken care of. We hope to see you back real soon!

8/10 – Gut

Elizabeth

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Easy check in and parking. Friendly staff and clean room. Stopped in as part of a longer trip and they made the stay quick and easeful!
Aufenthalt von 1 Nacht im November 2023
Antwort von JCardwell am 21. Dez. 2023
Elizabeth I am so glad that you enjoyed your stay. I'm also happy that you found our staff friendly and I will be sure to share this review with them. We are so glad that you chose to stay with us and we hope that you will come see us again.

10/10 – Hervorragend

Mark

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Enjoyed the stay and location.
I have stayed in three locations in Hagerstown in the last two months. Each had their benefits. Of the three I must say I was the happiest here at the Ramada. Yes, interior shows some wear. Overall gave my son all that he wanted. Including am eight-foot-deep pool. He said a little cold but fun. The breakfast was hot food and outstanding. For the money well worth the stay. I am not picky, but I was comfortable even though I had to go find an ice machine on another floor. Will stay again in the future.
Aufenthalt von 1 Nacht im November 2023
Antwort von JCardwell am 21. Dez. 2023
Mark, I am happy that you chose to stay here at the Ramada. WE are happy that you found value in our Hotel and are glad that you were happy. So glad that you will be our guest again in the future!

10/10 – Hervorragend

Tom

Aufenthalt von 1 Nacht im November 2023
Antwort von JCardwell am 21. Dez. 2023
Tom, thank you so much for staying with us. We hope that you will choose us again when you are in the area.

10/10 – Hervorragend

Brian

Aufenthalt von 1 Nacht im November 2023
Antwort von JCardwell am 21. Dez. 2023
Brian, thank you for choosing to stay with us. We hope that when you are in the area again, that you will choose to be our guest!

8/10 – Gut

David A. Smith

Mit der Familie gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Location is great. Outside front area is kinda dirty and cigarette smoking and butts around.
Aufenthalt von 3 Nächten im November 2023
Antwort von JCardwell am 9. Jan. 2024
David, thank you for letting us know about your stay. I am so sorry that the outside front area did not meet your expectations. I will be sure to work with my team to make sure that our outside Front area looks great, just like our location.

8/10 – Gut

Gary

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great room
Friendly reception. We were given a 6th floor room and it was spacious, comfy and quiet. The entrance and lobby area looks old and smells a bit musty but the room smelled very clean. We were happy with our stay.
Aufenthalt von 1 Nacht im November 2023
Antwort von JCardwell am 9. Jan. 2024
Gary, I am so happy that you enjoyed your stay with us here at Hotel 620. Thank you for taking the time to review our hotel. Your comments are greatly appreciated as they will be used to enhance the future of our guests' experience.

2/10 – Ungenügend

Joe

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The check in girl was friendly and helpful. The building needed many updates. There was no comforters on the beds. The desk chair was broken. There was stains on the carpet. The breakfast was a joke. The elevators were smelly and nasty. The check out girl was kind but not super professional. Would definitely not stay here again!
Aufenthalt von 2 Nächten im November 2023
Antwort von JCardwell am 9. Jan. 2024
Joe, thank you so much for letting us know about your stay. I am truly sorry that you didn't have a pleasant experience when staying with us. We strive to make sure each guest has a memorable experience and we didn't do that for you. Thank you very much for bringing your concerns to our attention.

4/10 – Schlecht

Jonathan

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 6 Nächten im November 2023

10/10 – Hervorragend

Christopher

Mit der Familie gereist
Gut: Sauberkeit und Ausstattung
It was a nuce place to stay.
Aufenthalt von 1 Nacht im November 2023

10/10 – Hervorragend

Melinda

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Loving your guest
Both my husband and I really enjoyed our stay, we came up for a wedding and love the room we stayed in. Anytime we had a issue whether it was the front desk or the room cleaner everyone was extremely helpful and we will return next year. Thanks for the love you all show your guest
Aufenthalt von 5 Nächten im November 2023

10/10 – Hervorragend

Damian

Aufenthalt von 1 Nacht im November 2023
Antwort von JCardwell am 21. Dez. 2023
Damian, thank you so much for staying with us. We are glad that you enjoyed your stay and we hope that you will be our guest again soon!

10/10 – Hervorragend

Melinda

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im November 2023

10/10 – Hervorragend

Steven

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Oktober 2023

10/10 – Hervorragend

John, Forest

Aufenthalt von 1 Nacht im Oktober 2023
Antwort von JCardwell am 21. Dez. 2023
John, I am so happy that you had a pleasurable stay with us here at the Hotel. We thank you for staying with us and are glad that you found value in our establishment. Please be our guest again!

10/10 – Hervorragend

Lee

Aufenthalt von 1 Nacht im Oktober 2023

10/10 – Hervorragend

Jean

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
wonderful and helpful staff. We especially enjoyed the woman who staffed the breakfast buffet.
Aufenthalt von 3 Nächten im Oktober 2023

10/10 – Hervorragend

Ricky

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nice place and was quiet. Comfortable beds and restaurant connected to hotel had pretty good food after a long day of driving. Staff was very nice and helpful.
Aufenthalt von 1 Nacht im Oktober 2023

10/10 – Hervorragend

Robert

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Oktober 2023

10/10 – Hervorragend

Joe

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great
Aufenthalt von 1 Nacht im Oktober 2023

10/10 – Hervorragend

John

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Comfortable motel
Very nice motel, very quiet.
Aufenthalt von 1 Nacht im September 2023

8/10 – Gut

EDWARD, Warren

Aufenthalt von 1 Nacht im Oktober 2023

6/10 – Okay

Walter

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Enjoyed convenience to family and mall
Aufenthalt von 2 Nächten im September 2023
Antwort von JCardwell am 6. Okt. 2023
Walter, thank you for staying with us. The Ramada Team is thrilled that you enjoyed staying with us, and that you found our location convenient so that you could be close to your family and the mall. Once again, thank you for staying with us.

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Saturday night
Hotel was fine, though crowded. Attached restaurant was overcrowded due to popular seafood buffet. Breakfast was mediocre.
Aufenthalt von 1 Nacht im September 2023
Antwort von JCardwell am 6. Okt. 2023
Anonymous thank you for staying with us. Your comments are greatly appreciated, we hope that you will choose to stay with us again and we won't be crowded.

10/10 – Hervorragend

Shawna

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great location
Aufenthalt von 1 Nacht im September 2023
Antwort von JCardwell am 6. Okt. 2023
Shawna, thanks for staying with us. So glad that you found our location to be convenient. We hope that when you are in the area again that you will choose to stay with us.

10/10 – Hervorragend

Douglas

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very pleasant staff and comfortable room.
Aufenthalt von 1 Nacht im September 2023
Antwort von JCardwell am 6. Okt. 2023
Douglas, thanks for letting us know about your experience with us. We are glad that you found our staff pleasant and our rooms comfortable. We hope that once again you will choose to be our guest.

10/10 – Hervorragend

Colleen

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Property was great. Breakfast could have had a few more options but was there were good
Aufenthalt von 1 Nacht im September 2023
Antwort von JCardwell am 6. Okt. 2023
Colleen, thanks for letting us know about your stay. We truly want all of our guests to find comfort and value at our hotel. Thanks for staying with us and thanks for taking the time to let us know how your stay was.

6/10 – Okay

Janice Irene

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Carpets were dirty, room was never made up or cleaned. We were told that the rooms were only cleaned after check out. Air conditioner was leaking water under the carpet. We copped as we were only there for 3 nights. Location was great. Central location handy to the places we were visiting. Breakfast and server was great.
Aufenthalt von 3 Nächten im September 2023
Antwort von JCardwell am 21. Sept. 2023
Janice, thank you for letting us know about your stay. At check-in you should have been given a paper that details our Housekeeping when you stay 3 nights or more. This should have been explained to you by the GSA. My apologies if that didn't happen. I would hope that you did come to the Front Desk and let them know so that the issue could have been checked out by our Front Desk. and Maintenance. Overall I am glad that you had a good stay, and thank you for letting us know about your stay.