Réception

Avis sur Hamilton Lakeside Motel

3 out of 5
Hamilton Lakeside Motel
22-24 Ballarat Rd, Hamilton, VIC

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 27 avis sur 51." "
Note des voyageurs de 8 (Bien), d’après 21 avis sur 51." "
Note des voyageurs de 6 (Satisfaisant), d’après 2 avis sur 51." "
Note des voyageurs de 4 (Médiocre), d’après 1 avis sur 51." "
Note des voyageurs de 2 (Horrible), d’après 0 avis sur 51." "

9,0/10

Propreté

8,8/10

Personnel et service

8,6/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 Excellent

Sandra

Séjour de 1 nuit en janvier 2024

10/10 Excellent

Linda

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We chose Hamilton Lakeside mainly because it was pet friendly. We contacted the motel to confirm, and they were great. Our furry family member was very happy (& we were too). The rooms were very comfortable, clean, neat and tidy, and if there had been pets there before ours, we could not see any evidence of previous pets, i.e. no unwelcome smells etc.
Séjour de 4 nuits en décembre 2023

10/10 Excellent

Hemant

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Sean

Séjour de 1 nuit en décembre 2023

10/10 Excellent

Stephen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Recommended
Clean, tidy, good value, quiet. Would return
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Rodney John

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Spacious rooms, great amenities, friendly staff
Séjour de 1 nuit en novembre 2023

10/10 Excellent

XINGWANG, Doncaster East

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very empressive customer service. Would like to give a 6 stars if I could.

10/10 Excellent

Jason

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely property. Well maintained gardens. Convenient location. Clean & comfortable.
Séjour de 1 nuit en octobre 2023
Réponse de Kim le 22 oct. 2023
Thanks for the lovely review Jason. I'm so glad you enjoyed your stay and all the work we have been doing in the garden! We hope to see you again if you return to Hamilton in the future.Kind regardsKim

8/10 Bien

Dennis

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly service clean room
Séjour de 1 nuit en octobre 2023
Réponse de Kim le 22 oct. 2023
Thanks for the lovely review Dennis, we're very happy you appreciated the great work our dedicated housekeeping team does in the rooms.Kind regardsKim

10/10 Excellent

Sandra

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en septembre 2023
Réponse de Kim le 22 oct. 2023
Thanks for the great review score Sandra.We're very happy you enjoyed your stay with us, we hope to see you again.Kind regardsKim

10/10 Excellent

Jane

Voyage en couple
Nice linen on beds and a very good shower
Séjour de 1 nuit en octobre 2023
Réponse de Kim le 22 oct. 2023
Thanks so much for the lovely review Jane, I'm so glad you enjoyed your stay with us. We pay particular attention to our bed sheet qualify and I'm very appreciative that you noticed!!We hope to see you again next time you're in Hamilton.Kind regardsKim

10/10 Excellent

Sarah

Séjour de 1 nuit en septembre 2023

10/10 Excellent

Sjarel

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good and nice staff
Séjour de 1 nuit en septembre 2023

10/10 Excellent

Anna

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Convenient location and very clean and tidy
Séjour de 1 nuit en septembre 2023
Réponse de Kim le 6 sept. 2023
Thank you very much for your feedback Anna, it is greatly appreciated. We are so glad you enjoyed your stay with us and hope to see you again in Hamilton next time you visit.Kind regardsKim

8/10 Bien

Deanne

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Comfortable and good size room for our family of 4. Conveniently located on the highway, clean with adequate facilities in the room. Bathroom is small and could do with an update.
Séjour de 1 nuit en septembre 2023
Réponse de Kim le 6 sept. 2023
Thank you greatly for your feedback Deanne. We are so glad you enjoyed your stay with us and hope to see you again next time, and bathroom renovations are in pipeline!Kind regardKim

10/10 Excellent

Kylie

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Receptionist was lovely.
Séjour de 1 nuit en août 2023
Réponse de Kim le 27 août 2023
Thanks so much Kylie, greatly appreciate your feedback, I'm very happy that you enjoyed your stay.Kind regardsKim Fitzgerald

8/10 Bien

Jason

Séjour de 1 nuit en juillet 2023
Réponse de Kim le 27 août 2023
Thanks for the feedback Jason, I'm very glad you enjoyed your stay with us.Kind regardsKim

8/10 Bien

Tim

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2023

10/10 Excellent

Nicolas

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
well presented and clean facilities, easy access and friendly sewrvice.
Séjour de 1 nuit en avril 2023
Réponse de Lyn le 24 avr. 2023
Thanks Nicolas, so glad you enjoyed your stay with us.

8/10 Bien

Tim

Voyage en famille
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en février 2023
Réponse de Lyn le 28 févr. 2023
Thanks Tim, hope to see you again.

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great location, spacious clean comfortable room. Would stay again!
Séjour de 3 nuits en janvier 2022
Réponse de Lyn le 1 févr. 2022
Thanks so much, hope to see you again soon.

8/10 Bien

Zoe

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
It’s great to have options at motels / hotels for families of five (we aren’t that rare but it can be hard to find a place that works). This motel has made a comfortable family space including a small kitchen. Just what we were looking for.
Séjour de 1 nuit en janvier 2022
Réponse de Lyn le 26 janv. 2022
Thanks Zoe, so glad you enjoyed your stay with us. You are exactly what our family studios are designed for.

10/10 Excellent

Linda

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The rooms were large and comfortable. The small bathroom and kitchen supplies were excellent. Lyn and John attended to our needs - were constantly available and accessible. Netflix was great! Our car broke down close to Hamilton on New Years Day, when town services were effectively closed for the extended New Year. Lyn and John were most helpful during this stressful period in providing suggestions and support.
Séjour de 2 nuits en décembre 2021
Réponse de Lyn and John le 12 janv. 2022
Thanks so much Linda, glad you made it home in safely. Hopefully we will see you again under less stressful circumstances.

10/10 Excellent

Antonio

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room was nice and clean and everything was working
Séjour de 4 nuits en janvier 2022
Réponse de Lyn and John le 6 janv. 2022
Thanks Antonio, so glad you enjoyed your time with us and hope to see you again.

10/10 Excellent

Trent Thang

Voyage en groupe
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Location is ok. No daily room service as advertised.
Séjour de 2 nuits en décembre 2021
Réponse de Lyn le 4 janv. 2022
Thanks for the rating and we are glad you enjoyed your stay. We are currently restricted, like everyone else, by State Government covid guidelines. Most people do understand this. Everyone is informed of the restrictions and what they mean on arrival.

8/10 Bien

Jessica

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Property ok for a nights stay.
Séjour de 3 nuits en décembre 2021
Réponse de Lyn le 4 janv. 2022
Thanks Jessica, hope you enjoyed your time in Hamilton.

8/10 Bien

Keith

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Quiet and convenient
Séjour de 6 nuits en décembre 2021
Réponse de Lyn le 30 déc. 2021
Thanks for staying with us, hope to see you again. Thanks for leaving the room so tidy and treating our property with such respect. It really is appreciated.

8/10 Bien

Shannon

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en novembre 2021
Réponse de Lyn le 8 nov. 2021
Thanks Shannon, hope to see you again

10/10 Excellent

Rod

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Impressed by the spotless cleanliness at this property.
Séjour de 1 nuit en octobre 2021
Réponse de Lyn le 9 oct. 2021
Thanks so much Rod, we are always pleased when people compliment our cleaning team. Hope to see you again.

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Parking is tight onsite for large vehicles, or you have to park on the street. Coffee pod machine but no pods. Room is not serviced daily.
Séjour de 2 nuits en mai 2021
Réponse de Lyn le 27 mai 2021
Thanks for the review. To clarify, you were advised on check in that there is a laminated sheet in each room detailing the mini bar items available from Reception (including coffee pods) and that due to Covid best practice guidelines we would not enter your room during your stay unless specifically requested to do so.

8/10 Bien

Voyageur vérifié

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pleasant, neat & tidy BUT IT IS NOT LAKESIDE it is near the lake so name is misleading
Séjour de 1 nuit en mai 2021
Réponse de Lyn across from the Lake le 24 mai 2021
We are directly across from the lake and have been known by this name for over 20 years. The name is what it is. Glad you enjoyed our clean and tidy rooms.

8/10 Bien

Mick

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hamilton Hideaway
Facilities were excellent ... except for interoom noise
Séjour de 1 nuit en avril 2021
Réponse de Lyn and John le 28 avr. 2021
Glad you enjoyed your stay Mick. Hope to see you again

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Had an issue when we arrived, but they fixed it ASAP with chocolates included for the inconvenience. The service is 5star. Nice simple modern glam upgrade over an older motel. Only annoyance was that the tv controller didn’t work but a phone app overcame this. Lovely quiet friendly town. Best wifi we have ever had on holiday.
Séjour de 3 nuits en avril 2021
Réponse de Lyn and John le 6 avr. 2021
So glad you enjoyed your time with us. Apologies for the TV remote, probably just batteries but we'll check them all. Excellent feedback on the new WIFI we are testing. Hope to see you again.

8/10 Bien

Lachlan

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good beds and pillows room clean and tidy. Very quiet
Séjour de 1 nuit en mars 2021
Réponse de Lyn and John le 22 mars 2021
Thanks Lachlan, so glad you enjoyed your stay. Hope you will visit us again.

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Value for money
My friends and I stayed in the family room and it was very good. We had all the facilities needed. Even a kitchen. We enjoyed our stay and would recommend this motel.
Séjour de 3 nuits en mars 2021
Réponse de Lyn and John le 12 mars 2021
Thanks so much, we love it when people enjoy all the extras we provide. Makes all our hard work worth while. Hope to see you again.

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything clean safe quiet very close to town and all attractions
Séjour de 2 nuits en mars 2021
Réponse de Lyn le 7 mars 2021
Thanks so much, we are so glad you enjoyed your stay with us.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Close to town but far enough to remain quiet. Parking spaces are small and WiFi is sluggish.
Séjour de 5 nuits en janvier 2021
Réponse de Lyn le 27 janv. 2021
Thanks for noticing the quiet. As pointed out on arrival we are trialing a new Wifi system to improve this and we have had a couple of outages in the last few days. Being an anonymous review means I can't check if it was a general issue of your room in particular, what a shame you didn't come and have a chat with us.

4/10 Médiocre

Voyageur vérifié

Les points forts : Personnel et service
Curtains where broken and musty smell in room. Bathroom very small.
Séjour de 1 nuit en janvier 2021
Réponse de Lyn le 13 janv. 2021
We love anonymous reviews. We just assume you made it up as this does not match with our other feedback. Please all future guests, if you have an issue during your stay, come and chat with us. It's really easy. Don't hide behind anonymous reviews where we don't even know what room you are talking about. Thanks so much

8/10 Bien

Eric

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Quietly comfortable.
Quiet and comfortable.A little dated and tired and the room quite small but perfectly adequate for one. Location convenient as most within short drive. Arrival reception fine, exit a bit cool.
Séjour de 1 nuit en janvier 2021
Réponse de Lyn le 9 janv. 2021
Glad you enjoyed our quiet and comfortable accommodation.

10/10 Excellent

Venkat

Séjour de 3 nuits en décembre 2020
Réponse de Lyn and John le 5 janv. 2021
Thanks so much for the great review, we are so glad you enjoyed your time with us.

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points forts : Propreté
Clean rooms but noise from the other rooms carries a lot. Not very welcoming
Séjour de 1 nuit en décembre 2020
Réponse de Lyn le 29 déc. 2020
As you have posted Anonymously I have to assume that you stayed in the past few days. Yes we were full of happy families who utilised the garden and BBQ area a great deal. There was lots of fun family noises which we encourage. Everything was quiet well before 10. Thanks for acknowledging the cleanliness of the room.

6/10 Satisfaisant

Voyageur vérifié

Séjour de 1 nuit en novembre 2020
Réponse de Lyn le 28 nov. 2020
Hi Anonymous, you would have enjoyed your stay a great deal more had you booked a room with 2 beds instead of the cheapest room which only had a queen. Then you and your daughter could have both been comfortable.

8/10 Bien

Joanne

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely staff and conveniently located for our recent stay.
Séjour de 1 nuit en octobre 2020
Réponse de Lyn and John le 26 oct. 2020
Thanks Joanne, we are so glad you enjoyed your stay. Hope to see you again.

8/10 Bien

Nufail

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
recommended motel
I was traveling through countryside and made an impromptu stop. They were able to accommodate my booking and was pleased to see a clean and modern living environment.
Séjour de 1 nuit en juillet 2020
Réponse de Lyn and John le 3 août 2020
Thanks for the review, we are so glad you enjoyed your time with us during your travels and hope to see you again.

10/10 Excellent

Bree

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2020
Réponse de Lyn le 14 juil. 2020
Thanks so much, hope you can come back for another visit soon.

10/10 Excellent

Janelle, Ballarat

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean and comfortable. Extremely friendly and welcoming staff - even switched our room to one further from the street. Handy guest laundry and an absolutely delicious cooked breakfast! The kids didn’t want to leave!
Séjour de 1 nuit en juillet 2020
Réponse de Lyn, John and Cameron le 4 juil. 2020
Thanks so much for the great review Janelle, we are so glad you enjoyed all that we have to offer. We hope to see you again.

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mai 2020
Réponse de Lyn le 5 juin 2020
Thanks so much

8/10 Bien

Maree, Avoca, vic

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We were the only people staying there as we had business to attend to in Hamilton and we were put right down in the back units. The step was really awkward getting in and out of the unit we stayed in, it was quite steep.
Séjour de 1 nuit en mars 2020
Réponse de Lyn le 14 avr. 2020
Hi Maree, the room type you specifically booked are all located at the back of the property. You travelled during the restrictions where we were limiting contact. There were other guests in other parts of the Motel but we were keeping people apart. If you would like a different room type for your next visit just give us a call.