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Bewertungen von Muong Thanh Grand Hanoi Hotel

4 out of 5
Muong Thanh Grand Hanoi Hotel
Unit CC2, Bac Linh Dam, Hoang Mai Dist., Hanoi

Bewertungen

7.0

Gut

6 von insgesamt 19 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
4 von insgesamt 19 Gästebewertungen haben eine Bewertung von 8 - Gut" "
4 von insgesamt 19 Gästebewertungen haben eine Bewertung von 6 - Okay" "
2 von insgesamt 19 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
3 von insgesamt 19 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

7.2/10

Sauberkeit

7.6/10

Personal & Service

2.0/10

Ausstattung

6.6/10

Zustand der Unterkunft

7.0/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Rebecca

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Luxury comfortable stay
Feels like luxury for sure. Really big sized rooms, comfy bed - had an amazing sleep. Breakfast was good - nothing amazing but definitely fine enough. Didn’t use the facilities (gym and pool) but looked lovely. Really nice and clean room, lovely bathroom and a tub!
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Mr.Nguyen Thanh Tuan - General Manager am 19. Feb. 2024
Dear Ms. Rebecca,On behalf of Muong Thanh Grand Hanoi Hotel, we would like to send warmest greetings to you.Thank you so much for staying at Muong Thanh Grand Hanoi hotel and thank you for your good commentation. We hope to serve you better in the next time. Wish you have a nice day!Nguyen Thanh Tuan, Mr.General Manager

10/10 – Hervorragend

Victor

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
location
Aufenthalt von 5 Nächten im Februar 2024
Antwort von Mr. Nguyen Thanh Tuan - General Manager am 19. Feb. 2024
Dear Mr. Victor,On behalf of Muong Thanh Grand Hanoi Hotel, we would like to send warmest greetings to you.Thank you so much for staying at Muong Thanh Grand Hanoi hotel and thank you for your commentation. We hope to serve you better in the next time. Wish you have a nice day!Nguyen Thanh Tuan, Mr.General Manager

10/10 – Hervorragend

Tien

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Mr. Nguyen Thanh Tuan - GM am 19. Feb. 2024
Dear Mr. Tien,On behalf of Muong Thanh Grand Hanoi Hotel, we would like to send warmest greetings to you.Thank you so much for staying at Muong Thanh Grand Hanoi hotel and thank you for your commentation. We hope to serve you better in the next time. Wish you have a nice day!Nguyen Thanh Tuan, Mr.General Manager

10/10 – Hervorragend

Robert

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Mr.Nguyen Thanh Tuan - General Manager am 22. Dez. 2023
Dear Mr. Robert,On behalf of Muong Thanh Grand Hanoi Hotel, we would like to send warmest greetings to you.Thank you so much for staying at Muong Thanh Grand Hanoi hotel and thank you for your good commentation. We hope to welcome and serve you next time. Wish you have a nice day!Nguyen Thanh Tuan, Mr.General Manager

8/10 – Gut

Brian

Aufenthalt von 3 Nächten im November 2023
Antwort von Nguyen Thanh Tuan am 11. Dez. 2023
Dear Sir/Madam,On behalf of Muong Thanh Grand Hanoi Hotel, we would like to send warmest greetings to you.Thank you so much for staying at Muong Thanh Grand Hanoi hotel and thank you for your commentation. Based on your evaluation, we will improve the service to serve you better in the next time. Wish you have a nice day!Nguyen Thanh Tuan,General Manager

10/10 – Hervorragend

nguyen

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im April 2021
Antwort von Linh Chi am 20. Mai 2021
Warmest Greetings from Muong Thanh Grand Hanoi Hotel! Thank you for your stay at our hotel! We highly appreciate your kind feedback. We hope to welcome you in the near future! Thank You & Best Regards!

6/10 – Okay

Verifizierter Reisender

Aufenthalt von 1 Nacht im Mai 2020
Antwort von GM am 2. Juni 2020
Kính gửi Quý khách, Thay mặt khách sạn Mường Thanh Grand Hà Nội, chúng tôi xin gửi lời chào nồng nhiệt nhất đến Quý khách. Cảm ơn Quý khách rất nhiều vì đã lựa chọn khách sạn Mường Thanh Grand Hà Nội và cảm ơn vì đã đánh giá về khách sạn. Chúng tôi sẽ dựa vào đánh giá của quý khách để cải thiện thêm các dịch vụ nhằm phục vụ Quý khách tốt hơn trong thời gian tới. Chúc Quý khách một ngày tốt lành!

4/10 – Schlecht

keith, london

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
there was not anything i liked. staff was very friendly and helpful.
Aufenthalt von 1 Nacht im Februar 2020
Antwort von Bich Phuong - Sales Supervisor am 2. März 2020
Dear Sir/Madam, On behalf of Muong Thanh Grand Hanoi Hotel, we would like to send warmest greetings to you. Thank you so much for staying at Muong Thanh Grand Hanoi hotel and thank you for your commentation. Wish you have a nice day!

6/10 – Okay

Wen yi

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
早餐一點都沒有四星級的樣子，糟透了
Aufenthalt von 2 Nächten im Juli 2019
Antwort von Bich Phuong am 26. Juli 2019
Dear Sir/Madam, On behalf of Muong Thanh Grand Hanoi Hotel, we would like to send warmest greetings to you. Thank you so much for staying at Muong Thanh Grand Hanoi hotel and thank you for your commentation. We will improve the breakfast to serve you better in the next time. Wish you have a nice day!

6/10 – Okay

Kim

Gut: Sauberkeit und Komfort des Zimmers
Verbesserungswürdig: Zustand der Unterkunft
Faded Splendour
We stayed here on two occasions during our trip to Hanoi. For both stays we were given a very spacious 3 bedroom apartment which exceeded expectations, but on closer inspection, although clean and comfortable, the decor was a bit tired and in need of updating. I can imagine the hotel as being very grand several years ago, but service was mixed. Whilst daytime reception staff were polite and helpful, the evening staff were much less so. Not very much English spoken. Breakfast was disappointing, whilst there appeared to be a wide selection of Asian choices, many were cold ( guests left the lids off the warming dishes) and not as appetising as the food we tasted elsewhere in Hanoi. Room service and the hotel restaurant, however, provided good quality meals.
Aufenthalt von 2 Nächten im Januar 2019
Antwort von Thank you am 13. Juni 2019
Dear Ms/ Mr, Thank you for taking the time to give us your thought about your recent stay at Muong Thanh Grand Ha Noi hotel It will be a pleasure for us to have another opportunity to serve you in the near future.

2/10 – Ungenügend

Joyce

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Room cleanliness and smell needs to be improved
The room has a bad smell and even corridor too
Aufenthalt von 1 Nacht im Oktober 2018
Antwort von Room am 13. Juni 2019
Dear Mr, Thank you for taking the time to give your feedback. We are sorry to hear that the room wasn't really satified you've come to expect from us. Please accept our sincere apologies for the inconvenience. Thank you and we do hope to have the opportunity to welcoming you back someday. Kind regards,

2/10 – Ungenügend

Verifizierter Reisender

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
절대로 가지 마세요. 절대로. 절대.
절대로 가지마세요. 일단 노이바이 공항에서 멀어요. 택시비가 많이 나오고 차량정체가 심해 시간도 많이 걸립니다. 시내 중심가와도 매우 멀고 주변에 편의 시설이 없어요. 또한 체크인시 직원이 매우매우매우 불친절 합니다. 체크아웃시에도 마찬가지 입니다. 복도와 방이 매우 낡았고 냄새도 납니다. Hotels.com에서 이런호텔을 추천하는게 문제라고 생각합니다. 절대로 가지 마세요. 당부합니다.
Aufenthalt von 2 Nächten im Mai 2018

10/10 – Hervorragend

SEAN

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
It's not bad for just one night.
It was clean and their service good. But the breakfast wasn't satisfying.
Antwort von Mai Nguyen am 28. Apr. 2018
Thanks for staying with us. We appreciate your feedback!

6/10 – Okay

Ying Ying

Gut: Personal & Service
disappointing.
Hotel room is spacious but very old and needs upgrading. Even metal rack to put towel, one side gave way when I pick up towel, luckily I was not seated on toilet bowl otherwise I cannot imagine what disaster will happen to me. Breakfast also disaster food is oily and tasteless.
Aufenthalt von 1 Nacht im Oktober 2017

8/10 – Gut

Ian

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Very good but not for cuisine
The hotel is a large hotel which has all the features of a four star hotel. At the time of the visit one of the restaurants was closed for renovation, the second closed and the third closed earlier than advertised meaning I had to order room service. Breakfast was also underwhelming, adequate rather than interesting, not what you would expect from a four star hotel. This detracted from an otherwise good visit. The room was very pleasant, spacious, clean, well appointed and comfortable, the staff were very helpful and friendly. I would book again but I would check the restaurant availability.
Aufenthalt von 2 Nächten im Juni 2017
On behalf of Muong Thanh Grand Hanoi Hotel, thank you so much for your comments to our hotel. We will learn from experience and trying to improve in the shortest time. Hopefully, next time when you come back, you will feel the best services of the hotel.

4/10 – Schlecht

Alex

Verbesserungswürdig: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Strongly not recommended.
Old big Hotel like 80'. It does not look as new as in the picture. Not worth for value.

8/10 – Gut

Gaurav, delhi

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Awesome Hotel
I booked a suite and surprisingly charges were not that high. Room was BIGGGGGGGGGGG and must say the view from the room was awesome.

2/10 – Ungenügend

kyo's, Bangkok

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
The worst 4 star hotel I've stayed in Hanoi
I don't believe this is 4 star hotel! Not only the bath room, but wall paper in the bed room was modly. Hot water was running out in 5 mins and bath room was always flooded after using a shower. The worst thing was I smelled toilet in the room for all day at any point of the room. Also, reception wasn't functioning except one lady. One of the reception guy tried to charge me accommodation again although I payed via internet in advance. He didn't understand English well, I was really tired to explain to him. Because there were many tour groups stayed in this hotel and only one lady who speaks good English understands the entire reception process, they did not have enough capability to handle such a lot of tour groups and time consuming for other guests. It took more than 30 mins to check out, which I originally expected to do in 5 mins. I found their poor capability for groups in breakfast restaurant as well. Anyway, it was nightmare hotel for me. Unconfirtable room with toilet smell, attempted double room charge, bad reception manner... what is the reason to stay here again?