Dear Anamarija, We very much appreciate your comments regarding your stay at the ibis Saigon Airport. It is our pleasure to receive good ratings from you. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc DUPUIS General Manager

Dear Mario, Thank you for sharing your impression on your recent stay at ibis Saigon Airport. It is wonderful to know that you found our hotel to be “Excellent” and glad that you had a pleasant stay with us. Please rest assured that I have shared your feedback with our team, this feedback has served as an encouragement to all of our contributors. We are looking forward to welcome you back in the near future at ibis Saigon Airport. Sincerely, Marc DUPUIS General Manager

Dear Mr./Ms We very much appreciate your comments regarding your stay at the ibis Saigon Airport. We notice that some of our service aspects did not meet your expectation, please accept our sincere apology. We will ensure to share this feedback with our team members and provide better training to improve our guest services while maintaining professional skills. In the meantime, provide a better solution for the issue you have mentioned. Thank you again for sharing your experience, and we hope you will give us another chance to better serve you in the future. Sincerely, Marc DUPUIS General Manager

Dear Mr./ Ms., We very much appreciate your comments regarding your stay at the ibis Saigon Airport. It is always a pleasure to receive a good rating. I will share it with our team. I am sure that this rating will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Marc DUPUIS, General Manager

Dear Mr./Ms., We very much appreciate your comments regarding your stay at the ibis Saigon Airport. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc DUPUIS General Manager

Dear Mr./Ms., We very much appreciate your comments regarding your stay at the ibis Saigon Airport. Besides many good rating you've given, we notice that some of our service aspect did not meet your expectation, please accept our sincere apology. We will ensure to share this feedback with our team member and provide better training to improve our guest services while maintaining the professional skills. In the meantine, provide better solution for the issue you have mentioned. Thank you again for sharing your experience, and we hope you will give us another chance to better serve you in the future. Sincerely, Marc DUPUIS General Manager

Dear Mr./Ms., We very much appreciate your comments and we are happy to know that you have a pleasant stay with us. Positive feedback from satisfied clients knowing that we exceed your expectation is our greatest reward. We will make sure to share this with our Management and Operation team for more improvement in our services. Thank you again for sharing your experience and we hope your next visit at ibis Saigon Airport will be better than the previous one. Sincerely, Oreste TRAETTO General Manager

Dear Mr./Ms., We very much appreciate your comments and we are happy to know that you have a pleasant stay with us. Positive feedback from satisfied clients knowing that we exceed your expectation is our greatest reward. We will make sure to share this with our Management and Operation team for more improvement in our services. Thank you again for sharing your experience and we hope your next visit at ibis Saigon Airport will be better than the previous one. Sincerely, Oreste TRAETTO General Manager

Dear Juliana,Thank you for taking the time to give us your feedback.Please accept my sincerest apologies for the difficulties you have mentioned, and be assured that the experience you described does not reflect the usual quality of service we provide. Regarding the last-minute cancel request, it is worth emphasizing that Expedia will not refund once you have pre-paid for your booking owing to the platform's policy. I regret that we could not provide further assistance in this situation.Once again, we sincerely apologize for any inconvenience caused and appreciate you sharing your concerns. We do hope to have the opportunity to better serve you in the near future.Sincerely yours,Marc DUPUIS,General Manager