Dear Viktor,Firstly, we extend our sincere apologies for not being able to respond in German.We deeply appreciate your kind words and are thrilled to hear that your stay with us was truly exceptional. Your satisfaction with our services and the overall environment brings us immense joy.We've shared your message with our entire team, who are elated and extend their heartfelt thanks for your feedback.Once again, thank you for giving us the opportunity to showcase the service at LOTTE HOTEL SAIGON. We look forward to warmly welcoming you and ensuring more wonderful experiences during your next visit.Best Regards,Hotel Management

Dear Horst, we're ecstatic to hear about your delightful experience at our hotel. It was our pleasure to host you, and we're grateful for your positive feedback. Looking forward to creating more wonderful memories together in the future.

Dear Horst, thank you for taking the time to share your positive experience. We're honored to have been a part of your journey, and we look forward to serving you again. Safe travels!

Dear Philipp,Thank you for your feedback regarding your recent stay at our hotel. We sincerely apologize for the disappointing experience you had and for failing to meet the standards established.We understand your frustration with the outdated, leaking amenities, and overall lack of attention to detail. We take your concerns very seriously and are committed to addressing these issues immediately.We regret that you did not receive the room upgrade you were entitled to due to your status. We are investigating this matter to ensure that it does not happen again.We appreciate you bringing these issues to our attention and allowing us to improve. We value your feedback and will use it to enhance the guest experience at our hotel.We hope that you will give us another chance to show you the true hospitality that we are known for.Thank you for your understanding.Sincerely,Hotel Management.

Dear Valued Guest, Warmest greetings from LOTTE Legend Hotel Saigon. Firstly, we would like to apologize for not being able to reply to you in German. Thank you for taking the time to post this review on Expedia. We sincerely appreciate our guests’ feedback and consider it a great opportunity to identify the areas in which we can improve. Thank you once again and we hope that you will give us the pleasure of hosting you again on your next visit to Ho Chi Minh City. Sincerely Yours, Chris Lee Director of Sales and Marketing

Dear Valued guest, We are delighted to receive your comments and appreciation to our services and to our team members as well I am very pleased to know that you were satisfied with the overall stay. We are constantly striving to achieve the highest standards of service so it is always very rewarding for my team and I to know that we have met your expectations. Thank you for your support to Lotte Legend Hotel Saigon, and we look forward to welcoming you back in the near future. Sincerely Yours,

Dear Valued guest, We are delighted to receive your comments and appreciation to our services and to our team members as well I am very pleased to know that you were satisfied with the overall stay. We are constantly striving to achieve the highest standards of service so it is always very rewarding for my team and I to know that we have met your expectations. Thank you for your support to Lotte Legend Hotel Saigon, and we look forward to welcoming you back in the near future. Sincerely Yours,

Dear Valued guest, We are delighted to receive your comments and appreciation to our services and to our team members as well I am very pleased to know that you were satisfied with the overall stay. We are constantly striving to achieve the highest standards of service so it is always very rewarding for my team and I to know that we have met your expectations. Thank you for your support to Lotte Legend Hotel Saigon, and we look forward to welcoming you back in the near future. Sincerely Yours,

Dear Valued guest, We are delighted to receive your comments and appreciation to our services and to our team members as well I am very pleased to know that you were satisfied with the overall stay. We are constantly striving to achieve the highest standards of service so it is always very rewarding for my team and I to know that we have met your expectations. Thank you for your support to Lotte Legend Hotel Saigon, and we look forward to welcoming you back in the near future. Sincerely Yours,

Dear Yoshihisa,On behalf of the entire team at LOTTE HOTEL SAIGON, I would like to express our sincere gratitude for choosing our hotel for your recent stay. We were delighted to have the opportunity to serve you and create memorable moments for you.It is truly an honor to receive your positive feedback. Your kind words about our service are a testament to our dedication to providing exceptional hospitality. We strive to consistently exceed our guests' expectations and create a truly unforgettable experience for everyone who walks through our doors.We would be absolutely thrilled to welcome you back to LOTTE HOTEL SAIGON in the future. We are confident that we can surpass your previous experience and create an even more enjoyable and memorable stay for you.Thank you once again for choosing LOTTE HOTEL SAIGON. We look forward to welcoming you back soon.Warm regards,Hotel Management

拝啓、izuru 様、この度は、当ホテルをご利用いただき、誠にありがとうございます。お客様のご満足を得られたことをうれしく思います。「いいホテルでした」というお言葉をいただき、大変光栄に存じます。お客様の快適な滞在をサポートできたことを、心より嬉しく思います。今後もお客様にとって心地よい滞在を提供できるよう、努めてまいります。またのご利用を心よりお待ちしております。敬具、

拝啓、Sato 様、この度は、当ホテルをお選びいただき、誠にありがとうございます。また、ご滞在に関する貴重なご意見をお寄せいただき、心より感謝申し上げます。お客様が遅い時間に到着されたにもかかわらず、レセプションの女性やポーター、ボーイのサービスにご満足いただけたとのお言葉、大変嬉しく存じます。さらに、ホテルやお部屋の清潔さにもご満足いただけたとのこと、こちらも大変光栄に存じます。お客様のご滞在が快適であり、思い出深いものとなったことを、心よりうれしく思います。またのご利用を心よりお待ちしております。何かご要望やご質問がございましたら、お気軽にお知らせください。敬具、

拝啓 Yukari 様、この度は、私どものホテルをご利用いただき、誠にありがとうございます。お客様の貴重なご意見をお聞かせいただき、心より感謝申し上げます。お客様にとって、ロケーションや朝食のビュッフェ、特に多彩なメニューがご満足いただけたとのこと、大変嬉しく存じます。また、韓国料理もお楽しみいただけたとのこと、私どもも喜んでおります。お客様の次回のご滞在も、同様の満足をご提供できるよう努めることをお約束いたします。どうぞお気軽にお問い合わせください。敬具、

Dear Kerwin,Thank you for taking the time to leave a review! We're glad you enjoyed your stay with us, especially the clean room and plentiful water bottles.We appreciate your feedback on the breakfast selection. We strive to offer a variety of hot and cold options to cater to different preferences. We apologize that some items like the potato wedges, pancakes, and waffles weren't served at the desired temperature. We'll definitely share your comments with our kitchen team to ensure these items are kept warm and enjoyable for future guests.Thank you again for choosing us! We look forward to welcoming you back and providing you with an even better breakfast experience next time.Sincerely,Hotel Management.

Dear Tracy,Thank you for contacting us and for bringing this to our attention. We sincerely apologize for the confusion caused by the check-in experience.It appears there may have been a misunderstanding regarding your room upgrade. We understand why you might be disappointed if you were led to believe otherwise.We appreciate your understanding and that you were satisfied with the Deluxe rooms you received. However, we agree that the staff member's communication could have been clearer. We will be sure to address this with the team to ensure more transparent communication in the future.We value your feedback and hope this experience doesn't deter you from staying with us again. Please don't hesitate to reach out if you have any further questions or concerns via email: marketing.saigon@lotte.netSincerely,Hotel Management.

친애하는 Masayuk 고객님께,롯데호텔 사이공에서 따뜻한 환영의 인사를 보냅니다.먼저 저희 호텔을 이용해 주시고 소중한 경험을 나누어 주셔서 대단히 감사드립니다.저희 호텔이 고객님의 기대치를 만족시켰다는 말씀에 깊은 감사의 말씀과 한결같은 서비스로 보답하겠다는 약속의 말씀을 드립니다. 특히 저희 호텔의 위치, 위생, 시설과 식음 서비스에 대한 칭찬의 말씀에 더할 나위없는 기쁨을 느낍니다.고객님의 귀중한 칭찬의 말씀을 저희 호텔의 전 직원과 나누었으며 모두 기뻐하였습니다.다시 한번 고객님의 후기를 통하여 다른 모든 이들에게 롯데호텔 사이공의 서비스를 알리게 되는 기회를 주심에 감사의 말씀을 전하며 추후 다시 한 번 고객님을 따스하게 맞이할 수 있는 그 날을 기대하겠습니다.감사합니다.감사합니다.Best Regards,Hotel Management.

Dear RYOSUKE ,On behalf of the entire team at LOTTE HOTEL SAIGON, I would like to express our sincere gratitude for choosing our hotel for your recent stay. We were delighted to have the opportunity to serve you and create memorable moments for you.It is truly an honor to receive your positive feedback. Your kind words about our service are a testament to our dedication to providing exceptional hospitality. We strive to consistently exceed our guests' expectations and create a truly unforgettable experience for everyone who walks through our doors.We would be absolutely thrilled to welcome you back to LOTTE HOTEL SAIGON in the future. We are confident that we can surpass your previous experience and create an even more enjoyable and memorable stay for you.Thank you once again for choosing LOTTE HOTEL SAIGON. We look forward to welcoming you back soon.Warm regards,Hotel Management

Dear Miki,We would like to begin by apologizing for our inability to respond to you in Japanese.Your kind comments have been greatly appreciated, and we are thrilled to learn that your recent stay at our establishment was truly exceptional. Your satisfaction with our services and the overall environment is a source of immense joy.We have relayed your message to our entire team, who are very pleased and extend their sincere thanks for your message.Once again, thank you for affording us the opportunity to showcase the service at LOTTE HOTEL SAIGON. We eagerly look forward to welcoming you back, with the promise of providing more fantastic experiences during your next visit.Best Regards,Hotel Management

Dear Ms. Debbie,I hope you're doing well.Regarding your recent billing inquiry about breakfast charges, we've investigated and found that the charges were refunded to your credit card on March 17th, 2024.Sometimes, refunds can take 5-10 days to reflect on your statement due to processing times. We recommend checking your account/card balance for the previous month to confirm the refund.If you need document for your bank, please contact us via email info.saigon@lotte.net. We will be happy to assist further.Best regards,Hotel Management.

Dear Andrew,We want to express our sincere gratitude to you for choosing LOTTE HOTEL SAIGON for your recent stay. It was a pleasure to have you with us, and we are thrilled to have been able to create unforgettable moments during your time here.Your positive feedback about our service is truly humbling. It serves as a testament to our unwavering dedication to providing exceptional hospitality to each and every guest. At LOTTE HOTEL SAIGON, we are committed to going above and beyond to ensure that your experience with us is nothing short of extraordinary.We cannot wait to have the opportunity to welcome you back to LOTTE HOTEL SAIGON. We are confident that we can make your next stay even more enjoyable and memorable than the last.Thank you once again for choosing LOTTE HOTEL SAIGON. We eagerly await the pleasure of your return.Warm regards,Hotel Management

Dear mitsutoshi,Firstly, we extend our sincere apologies for not being able to respond in Japanese.We deeply appreciate your kind words and are thrilled to hear that your stay with us was truly exceptional. Your satisfaction with our services and the overall environment brings us immense joy.We've shared your message with our entire team, who are elated and extend their heartfelt thanks for your feedback.Once again, thank you for giving us the opportunity to showcase the service at LOTTE HOTEL SAIGON. We look forward to warmly welcoming you and ensuring more wonderful experiences during your next visit.Best Regards,Hotel Management

Dear William,On behalf of the entire team at LOTTE HOTEL SAIGON, I would like to express our sincere gratitude for choosing our hotel for your recent stay. We were delighted to have the opportunity to serve you and create memorable moments for you.It is truly an honor to receive your positive feedback. Your kind words about our service are a testament to our dedication to providing exceptional hospitality. We strive to consistently exceed our guests' expectations and create a truly unforgettable experience for everyone who walks through our doors.We would be absolutely thrilled to welcome you back to LOTTE HOTEL SAIGON in the future. We are confident that we can surpass your previous experience and create an even more enjoyable and memorable stay for you.Thank you once again for choosing LOTTE HOTEL SAIGON. We look forward to welcoming you back soon.Warm regards,Hotel Management

Dear joffrey,We would like to extend our heartfelt thanks to you for choosing LOTTE HOTEL SAIGON for your recent stay. It was a pleasure to have you as our guest, and we are delighted to have had the opportunity to create memorable experiences for you.Your kind words about our service are truly appreciated. They serve as a reminder of the importance of our commitment to providing exceptional hospitality to all our guests. At LOTTE HOTEL SAIGON, we are dedicated to ensuring that every aspect of your stay exceeds your expectations and leaves you with unforgettable memories.We are eagerly looking forward to the opportunity to welcome you back to LOTTE HOTEL SAIGON. We are confident that we can make your next stay even more enjoyable and memorable for you.Thank you once again for choosing LOTTE HOTEL SAIGON. We cannot wait to serve you again soon.Warm regards,Hotel Management

Dear TOMOKO,Firstly, we apologize for not being able to reply to you in Japanese.Thank you for sharing your great comments and we are very glad to know that you had a truly amazing time staying here with us.Once again, thank you so much for giving us one more chance to show everyone about the service at LOTTE HOTEL SAIGON. We do hope to warmly welcome you with other great experiences on your next visit.Best Regards,Hotel Management.

Dear Kosaku,On behalf of the entire team at LOTTE HOTEL SAIGON, I would like to express our sincere gratitude for choosing our hotel for your recent stay. We were delighted to have the opportunity to serve you and create memorable moments for you.It is truly an honor to receive your positive feedback. Your kind words about our service are a testament to our dedication to providing exceptional hospitality. We strive to consistently exceed our guests' expectations and create a truly unforgettable experience for everyone who walks through our doors.We would be absolutely thrilled to welcome you back to LOTTE HOTEL SAIGON in the future. We are confident that we can surpass your previous experience and create an even more enjoyable and memorable stay for you.Thank you once again for choosing LOTTE HOTEL SAIGON. We look forward to welcoming you back soon.Warm regards,Hotel Management

Dear Kenichi,On behalf of the entire team at LOTTE HOTEL SAIGON, I would like to express our sincere gratitude for choosing our hotel for your recent stay. We were delighted to have the opportunity to serve you and create memorable moments for you.It is truly an honor to receive your positive feedback. Your kind words about our service are a testament to our dedication to providing exceptional hospitality. We strive to consistently exceed our guests' expectations and create a truly unforgettable experience for everyone who walks through our doors.We would be absolutely thrilled to welcome you back to LOTTE HOTEL SAIGON in the future. We are confident that we can surpass your previous experience and create an even more enjoyable and memorable stay for you.Thank you once again for choosing LOTTE HOTEL SAIGON. We look forward to welcoming you back soon.Warm regards,Hotel Management

Dear KENZO,On behalf of the entire team at LOTTE HOTEL SAIGON, I would like to express our sincere gratitude for choosing our hotel for your recent stay. We were delighted to have the opportunity to serve you and create memorable moments for you.It is truly an honor to receive your positive feedback. Your kind words about our service are a testament to our dedication to providing exceptional hospitality. We strive to consistently exceed our guests' expectations and create a truly unforgettable experience for everyone who walks through our doors.We would be absolutely thrilled to welcome you back to LOTTE HOTEL SAIGON in the future. We are confident that we can surpass your previous experience and create an even more enjoyable and memorable stay for you.Thank you once again for choosing LOTTE HOTEL SAIGON. We look forward to welcoming you back soon.Warm regards,Hotel Management

Dear Lechi ,Thank you for taking the time to share your recent experience with us. We sincerely apologize that you were initially denied a breakfast to-go box following your hand surgery. We understand how frustrating this must have been, especially considering you had already paid for breakfast.We appreciate you bringing this to our attention, and we've taken steps to ensure this doesn't happen again. It's never our intention to deny a guest a reasonable request, particularly in a situation like yours requiring a medical fast.We're delighted to hear that Ms. Barbara Tran, Mỹ Điệp, and their staff went above and beyond to make your following day's breakfast experience pleasant. Their attentiveness and kindness reflect the high standards we strive for.We apologize again for the initial inconvenience and hope you'll consider giving us another chance to demonstrate our commitment to exceptional guest service. Please don't hesitate to reach out to me directly if you have any further questions or concerns.Sincerely,Hotel Management.

Dear AKIRA,On behalf of the entire team at LOTTE HOTEL SAIGON, I would like to express our sincere gratitude for choosing our hotel for your recent stay. We were delighted to have the opportunity to serve you and create memorable moments for you.It is truly an honor to receive your positive feedback. Your kind words about our service are a testament to our dedication to providing exceptional hospitality. We strive to consistently exceed our guests' expectations and create a truly unforgettable experience for everyone who walks through our doors.We would be absolutely thrilled to welcome you back to LOTTE HOTEL SAIGON in the future. We are confident that we can surpass your previous experience and create an even more enjoyable and memorable stay for you.Thank you once again for choosing LOTTE HOTEL SAIGON. We look forward to welcoming you back soon.Warm regards,Hotel Management.

Dear JongOok,On behalf of the entire team at LOTTE HOTEL SAIGON, I would like to express our sincere gratitude for choosing our hotel for your recent stay. We were delighted to have the opportunity to serve you and create memorable moments for you.It is truly an honor to receive your positive feedback. Your kind words about our service are a testament to our dedication to providing exceptional hospitality. We strive to consistently exceed our guests' expectations and create a truly unforgettable experience for everyone who walks through our doors.We would be absolutely thrilled to welcome you back to LOTTE HOTEL SAIGON in the future. We are confident that we can surpass your previous experience and create an even more enjoyable and memorable stay for you.Thank you once again for choosing LOTTE HOTEL SAIGON. We look forward to welcoming you back soon.Warm regards,Hotel Management.

Dear Yuzuru,Thank you for taking the time to share your feedback about your recent stay. We're delighted to hear you enjoyed the breakfast, but we sincerely apologize that your experience in the executive lounge fell short of expectations.We take guest service very seriously, and we are disappointed to learn that a staff member on the 14th-floor lounge was using their phone for personal reasons while assisting guests. This behavior does not reflect the high standards we set for our team.We will be addressing this incident directly with the staff member involved and reinforcing our policy regarding full attention to guests while on duty. We appreciate you bringing this to our attention, as it allows us to continuously improve the service we offer.Would you be willing to share any additional details about your experience in the lounge besides the staff member's phone use? This would help us identify any other areas for improvement.Thank you again for your feedback. We value your business and hope to have the opportunity to welcome you back soon and provide you with an exceptional experience throughout your entire stay.Sincerely,Hotel Management.

Dear Katsuhide,Firstly, we must extend our apologies for not being able to respond to you in Japanese.We are genuinely grateful for your wonderful comments and thrilled to hear that your recent stay at our hotel was truly extraordinary. Your complete satisfaction with our services and the overall atmosphere is deeply rewarding.We have shared your message with our entire team, and they are genuinely delighted and express their sincere thanks for your feedback.Once again, we would like to express our gratitude for allowing us to showcase the service at LOTTE HOTEL SAIGON. We eagerly await the opportunity to welcome you back and provide you with even more exceptional experiences on your next visit.Warmest Regards,Hotel Management

Dear valued guest,We would like to begin by apologizing for our inability to respond to you in Japanese.Your kind comments have been greatly appreciated, and we are thrilled to learn that your recent stay at our establishment was truly exceptional. Your satisfaction with our services and the overall environment is a source of immense joy.We have relayed your message to our entire team, who are very pleased and extend their sincere thanks for your message.Once again, thank you for affording us the opportunity to showcase the service at LOTTE HOTEL SAIGON. We eagerly look forward to welcoming you back, with the promise of providing more fantastic experiences during your next visit.Best Regards,Hotel Management

Dear HYUNG,We extend our heartfelt gratitude to you for selecting LOTTE HOTEL SAIGON for your recent stay. It was our pleasure to serve you and craft unforgettable moments during your time with us.Receiving your positive feedback fills us with pride. Your commendations on our service reinforce our commitment to delivering exceptional hospitality. Our aim is to consistently surpass the expectations of our guests, ensuring each visit is nothing short of extraordinary.We eagerly anticipate the opportunity to welcome you back to LOTTE HOTEL SAIGON. With confidence, we promise to elevate your next stay, crafting an experience that exceeds all past encounters.Thank you for entrusting us with your stay. We eagerly await your return.Warm regards,Hotel Management

Dear Katsuhide,First and foremost, we want to express our regret for not being able to respond to you in Japanese.Your generous comments have touched us deeply, and we are elated to learn that your stay with us was truly remarkable. Your complete satisfaction with our services and the overall ambiance is immensely gratifying.We have shared your message with our entire staff, who are overjoyed and wish to convey their sincere thanks for your kind words.Once again, thank you for affording us the opportunity to showcase the service at LOTTE HOTEL SAIGON. We eagerly await your return, with the promise of delivering even more exceptional experiences.Warm regards,Hotel Management

친애하는 Wansu 고객님께,롯데호텔 사이공에서 따뜻한 환영의 인사를 보냅니다.먼저 저희 호텔을 이용해 주시고 소중한 경험을 나누어 주셔서 대단히 감사드립니다.저희 호텔이 고객님의 기대치를 만족시켰다는 말씀에 깊은 감사의 말씀과 한결같은 서비스로 보답하겠다는 약속의 말씀을 드립니다. 특히 저희 호텔의 위치, 위생, 시설과 식음 서비스에 대한 칭찬의 말씀에 더할 나위없는 기쁨을 느낍니다.고객님의 귀중한 칭찬의 말씀을 저희 호텔의 전 직원과 나누었으며 모두 기뻐하였습니다.다시 한번 고객님의 후기를 통하여 다른 모든 이들에게 롯데호텔 사이공의 서비스를 알리게 되는 기회를 주심에 감사의 말씀을 전하며 추후 다시 한 번 고객님을 따스하게 맞이할 수 있는 그 날을 기대하겠습니다.감사합니다.감사합니다.Best Regards,Hotel Management.

Dear mitsutoshi,We extend our heartfelt gratitude to you for selecting LOTTE HOTEL SAIGON for your recent stay. It was our pleasure to serve you and craft unforgettable moments during your time with us.Receiving your positive feedback fills us with pride. Your commendations on our service reinforce our commitment to delivering exceptional hospitality. Our aim is to consistently surpass the expectations of our guests, ensuring each visit is nothing short of extraordinary.We eagerly anticipate the opportunity to welcome you back to LOTTE HOTEL SAIGON. With confidence, we promise to elevate your next stay, crafting an experience that exceeds all past encounters.Thank you for entrusting us with your stay. We eagerly await your return.Warm regards,Hotel Management.

Dear Michael,Thank you for your recent stay at LOTTE HOTEL SAIGON.We sincerely apologize for not being able to exceed your expectations and thank you for bringing this matter to our attention. It would be great if we could have the opportunity to serve you better in the near future.We look forward to your next visit.Warm regards,Hotel Management.

Dear Quan,Thank you for taking the time to share your feedback about your recent stay with us. We appreciate your honesty, and we are genuinely sorry to hear that your experience with our customer service did not meet your expectations.We take all guest feedback seriously, and we are committed to providing exceptional service to everyone who stays with us. We are actively reviewing your feedback and will use it to evaluate our customer service procedures and identify areas for improvement.Specifically, we would appreciate it if you could share any additional details about your experience with customer service. This information will be invaluable in helping us identify the root cause of the issue and take appropriate corrective action.We apologize for any inconvenience this may have caused, and we hope that you will give us another chance to demonstrate the high level of service we strive to provide. Please know that we are committed to making your next stay with us a positive and enjoyable one.Sincerely,Hotel Management.

Dear Elvira,On behalf of the entire team at LOTTE HOTEL SAIGON, I would like to express our sincere gratitude for choosing our hotel for your recent stay. We were delighted to have the opportunity to serve you and create memorable moments for you.It is truly an honor to receive your positive feedback. Your kind words about our service are a testament to our dedication to providing exceptional hospitality. We strive to consistently exceed our guests' expectations and create a truly unforgettable experience for everyone who walks through our doors.We would be absolutely thrilled to welcome you back to LOTTE HOTEL SAIGON in the future. We are confident that we can surpass your previous experience and create an even more enjoyable and memorable stay for you.Thank you once again for choosing LOTTE HOTEL SAIGON. We look forward to welcoming you back soon.Warm regards,Hotel Management.

Dear Quan, Warmest greetings from LOTTE HOTEL SAIGON.We were pleased to serve you in your memorable moments.Providing high-quality service is our responsibility. Still, It feels great to be noticed for our efforts. Thank you very much for your encouragement.Your positive comments also shared to our staff, who are always willing to help our guests and improve our service quality.We will be delighted to have you back here at our hotel. We promise to make your next trip an even more memorable one.We look forward to welcoming you again to LOTTE HOTEL SAIGON.Best regardsHotel Management.

Dear Eric,Thank you for your stay at LOTTE HOTEL SAIGON. We sincerely appreciate you taking the time to leave a such thoughtful review.We are delighted to hear that you enjoyed our buffet. It would be an honor if we could have a chance to serve you even more delicious buffet next time you travel to Saigon.Thank you for sharing time with us. We look forward to your next visit.Warm regards,Hotel Management.

친애하는 nackhun고객님께,먼저 저희 롯데호텔 사이공 을 이용해 주셔서 대단히 감사 합니다. 또한 고객님의 소중한 시간을 내어 저희 호텔의 발전을 위한 피드백을 공유해 주셔서 감사드립니다. 먼저 고객님이 느끼신 불편함에 대해서 진심으로 사과의 말씀을 드립니다. 고객님이 겪으신 불편함과 직원 서비스에 대한 피드백을 해당 부서에 즉시 전달하였습니다. 항상 고객을 가장 먼저 생각하는 호텔로 거듭나기 위하여 모든 노력과 정성을 다하겠습니다.추후 개선 된 시설과 서비스로 고객님을 다시 한 번 맞이할 수 있기를 기원 하겠습니다. 다시 한 번 고객님의 귀중한 말씀에 감사 드립니다.Best Regards,Hotel Management.

Dear Nguyen, your feedback made our day! We're thrilled that you enjoyed your stay with us. Your kind words inspire us to continue delivering exceptional service. We can't wait to have you back for another outstanding experience.

Dear Mark,Your kind comments have been greatly appreciated, and we are thrilled to learn that your recent stay at our establishment was truly exceptional. Your satisfaction with our services and the overall environment is a source of immense joy.We have relayed your message to our entire team, who are very pleased and extend their sincere thanks for your message.Once again, thank you for affording us the opportunity to showcase the service at LOTTE HOTEL SAIGON. We eagerly look forward to welcoming you back, with the promise of providing more fantastic experiences during your next visit.Best Regards,Hotel Management