6/10 – Okay
Rachel
Mit dem Partner gereist
20. Mai 2024
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
I stayed at the property for 3 nights (4 days) and experienced misinformation/ miscommunication upon my arrival. I called the night before check in to confirm that I'd only need 3 days not 4 booked. I was told by the hotel staff member that that was noted and my room reserved was actually upgraded and would be held for me. When I arrived, they had me down for 4 nights and told me I didn't have an upgraded room anymore.
When I got into the room I was given, it smelt like cigarette smoke (even though room/hotel was non smoking). They sent someone up to deep clean the air in the room. The room seemed to absorb the humidity as the bed and floor felt wet the entire time.
I also experienced an issue with our car being valeted as our rental car came out of to us with a flat tire - which to be fair, it wasn't determined if it slowly deflated in the garage after we returned it or if it happened via staff but when it was returned the tire was perfectly fine. I asked for the night of valet to be waived, they said they would but upon check out it was on there so had to fight again for it to be removed.
Despite these issues, they did have some nice staff who fixed these issues as they arose. The decor was cute and for the price it worked for what I needed. But would I ever stay there again or recommend to someone? Sadly, no.
Other pros: it was walkable to the Waikiki strip without being in the middle of it all. The pool was nice, but hot tub was way too hot. free drinks on arrival.
Rachel
Aufenthalt von 4 Nächten im Mai 2024