Upon arrival at this property, the first thing noticed was a dented, damaged garage. I immediately messaged Yvonne, and she informed me that she’d been made aware of the issue. Being as though someone could crawl under the damaged garage door, we used paint cans found in the garage and a mop and broom to block the doors entering the home as repairs were not made until the FOLLOWING day! This is when Yvonne, the property owner arranged for technicians to arrive at the home midday, without getting clarification from me on an appropriate time. They worked for approximately FOUR hours and we’re made to stay there the ENTIRE time they were there! This caused us to have to cancel our day’s plans to accommodate HER technicians! She stated to me that my family could have rescheduled our plans and gone later that day after her technicians were done. THE NERVE!
One of the amenities was a community pool. We intended to swim on the evening of arrival. BUT…..I was not informed that I would need an access key for entry. The swimmers at the pool had to inform me! She left NO directives for check in or check out! So I messaged the property owner AGAIN , to inquire about the access key, she responded it was in the kitchen drawer. WELL guess what? NO ACCESS KEY!! I AGAIN had to message this lady! I didn’t get an access key until the FOLLOWING day! She told me she lived in downtown Houston and she’d have to go to Sugar Land and pick up the access key, and THEN show up on my side to drop it off! Welp after about 2-3 hours, someone decided to drop it off. We lost out on a day of swimming because of this lady! The location of this property was fine, but the property owner is a complete nightmare! She made it appear as I was the problem, stating that I messaged her “frequently”! What a joke! Being as though our stay was a short three day one, and she ruined two days of it, I did request a 75% refund. She stated that she knew there was a reason that I messaged her frequently (as though I asked to be bombarded with her issues). She gave me $160 back on the $800 reservation. Be careful with this one people! She is a piece of work and VERY SARCASTIC might I add! God forbid anything goes wrong during your stay- she will place all blame on you and make you accommodate her! I will NEVER reserve this property again! Yvonne, moving forward PLEASE do better!