2/10 Horrible
Leslie K.
26 avr. 2026
Unfortunately,I am unable to submit a recommendation for this property.DO NOT RENT THIS PROPERTY.... UTAH'S BEST VACATION management was a disaster to work with and was unable to address our complaints, fix our problems and provide solutions...POOL WAS FILTHY, NEVER CLEANED, NOT HEATED AND WAS NEVER TENDED TO OUR ENTIRE TRIP !!!!My friends and I selected this property based on having a heated backyard pool and spa and wanted to return to a relaxing spa and pool after a strenuous day of hiking.We were devastated to discover that pool was filthy, not cleaned and not heated with the cushions from the furniture in the pool.It was obvious that NO ONE had cleaned, tended or tidied up the outdoor area before we arrived.We contacted Utah's Best Vacations and were told that they would take care of it tomorrow.We returned the next day after hiking in Zion...to be disappointed that nothing was taken care of... untouched.... Once again I reached out to UBV and was once again told we are taking care of it and submitting a request to address this situation.I contacted them daily...yet nothing was ever done....Their solution was to refund 20% of the nightly stay... not the amount of our entire stay which included the pool fee and cleaning fee which they were not going to refund....I have spent close to 5 hours communicating with UBV team.Save yourself the anguish, aggravation and disappointment...DO NOT RENT THIS PROPERTY....
Leslie K.
Séjour de 4 nuits en avril 2026




















