We deeply appreciate your perfect 5 out of 5 rating from your recent stay with us! We hope you had a magical time exploring the wonders of Idyllwild and the mountainous landscape that surrounds it. We hope you make your way back up the hill soon to enjoy the scenery and wildlife all over again! Thanks again, Jenny.

Hi Barbara, We did a high five (or maybe ten!) amongst the team when we saw your incredible 5-star review! "Nicely located," "newly renovated," "great living room with a fireplace and games," and "cute place" – you perfectly captured what makes The Creekstone so special. We're thrilled you enjoyed the cozy vibes and the chance to relax by the fireplace. Thanks again for choosing The Creekstone, Barbara! We can't wait to welcome you back someday soon. Warmly, The Team at The Creekstone

A 5-star rating is music to our ears (almost as good as the crackling fire in our cozy lobby fireplace!). We're thrilled to hear you had a phenomenal stay. From breathtaking mountain views to impeccable service, we strive to create an unforgettable experience for each guest, and your feedback lets us know we're on the right track! Thank you for choosing The Grand Idyllwild Lodge and for sharing your experience with the world. We'd love to welcome you back for another adventure in the mountains soon! Who knows, maybe next time you'll spot a family of deer frolicking in the meadow or witness a breathtaking sunrise from your balcony. Until then, keep on adventuring! Sincerely, The Team at The Grand Idyllwild Lodge

The entire team at Creekstone Inn burst into happy snowflakes when we read your glowing 5-star review of your late December stay! Knowing we helped make your holiday getaway to Idyllwild truly special warms our hearts more than any crackling winter fireplace. We pour our hearts and minds into crafting a welcoming and comfortable atmosphere, and your appreciation makes it all the more worthwhile. Idyllwild in December boasts a unique enchantment, with snow-dusted landscapes, twinkling lights, and a crispness in the air that invigorates the soul. We hope you had the chance to soak in the winter wonderland, perhaps with a steaming cup of cocoa by the fireplace or a snowy adventure on one of the many picturesque trails. Speaking of adventures, Michael, Idyllwild offers something special in every season. From vibrant spring blooms to the refreshing summer hikes and the fall foliage spectacle, we invite you to return and experience a new chapter of its magic. Thank you again for choosing Creekstone Inn, Michael. It was a true pleasure hosting you, and we sincerely hope to have the opportunity to welcome you back to your mountain haven soon! Warmly, The Creekstone Inn Team P.S. Don't forget to follow us on social media for updates on events, seasonal specials, and breathtaking Idyllwild scenery!

It is disheartening to come across this undeserved review. We mentioned our ADA pet policy on four occasions, as the guest reached out to us four separate times for clarification. Furthermore, we engaged in a conversation with the guest while an Expedia agent was on a 3 way call.Despite it being beyond our cancellation period and occurring on Christmas, we recognized the guest's dissatisfaction with our pet policy. In an effort to accommodate her needs, we offered a full refund as our hotel did not meet her expectations, she stated she wanted to still come. Upon her arrival, we warmly welcomed her and even included a complimentary bottle of wine in her room.Our charming inn, consisting of only 11 rooms, shares the characteristics of all the other hotels in Idyllwild, where there is no full-time after-hours staff. However, we do provide on-call emergency service as necessary.We sincerely regret that the guest remained upset, especially during the holiday season. The entire staff was genuinely committed to turning the situation around for her.

Thank you so much for your wonderful review and for choosing our hotel to celebrate Christmas! We were absolutely delighted to read that you "loved it," and your 5-star rating truly warms our hearts. Creating a special and memorable experience for our guests, especially around holidays like Christmas, is our top priority. That's part of the reason we like to "deck the halls" of the Inn! Hearing that we succeeded in making your Christmas stay so enjoyable fills us with immense satisfaction. It means the world to us that you'd consider staying with us again. We hope to welcome you back soon, perhaps for another magical Christmas, or any other occasion. Wishing you all the best, The Creekstone Inn

Dear William, Thank you so much for taking the time to leave us a perfect 10/10 rating on Hotels.com! It means the world to us to know that we were able to exceed your expectations and provide you with an unforgettable experience. We strive to create a warm and welcoming atmosphere for all our guests, and it sounds like we achieved that for you. Thank you again for your kind words and perfect rating. We hope to have the pleasure of welcoming you back to Creekstone Inn soon! Sincerely, The Creekstone Inn Team P.S. If you have any additional feedback or suggestions on how we can improve, please don't hesitate to share them with us. We're always looking for ways to make our guests' experiences even better.

A 10 out of 10 review?! We're absolutely thrilled to hear you enjoyed your stay at the Creekstone Inn during the magical Idyllwild Christmas season! Your detailed feedback is invaluable, and we appreciate you taking the time to share your experience. It warms our hearts to know you appreciated the recent renovations - we poured our love into creating a cozy and festive atmosphere, and hearing it resonated with you makes it all worthwhile. The fireplace, festive music, and games in the lobby are some of our favorite ways to foster connection and enjoyment, and we're glad you took advantage of them. The spaciousness and thoughtful amenities of room 202 truly enhance the experience, and we're delighted you found it comfortable and charming. Your feedback about the missing hand soap, additional coffee cups, and tea bags is duly noted. We strive to constantly refine the guest experience, and your insights will help us ensure every detail contributes to a perfect stay. Regarding the Keurig supplies and takeout packets, we understand your perspective. While we aim to provide a well-stocked coffee bar, we also encourage guests to explore the charming cafes and coffee shops that Idyllwild offers. The takeout packets are meant as a convenience for quick snacks, but we agree that tea bags would be a welcome addition. We're happy to hear you appreciate our self-service model, inspired by the laid-back charm of Idyllwild itself. While we may not have on-site staff 24/7, we're always just a phone call away, and we take pride in our prompt and personalized communication. Thank you again for choosing Creekstone Inn and for sharing your 10/10 review! We sincerely hope you'll stay with us again and experience the ever-changing magic of Idyllwild in a different season. In the meantime, keep an eye on our social media and website for special offers and updates. We'd love to welcome you back to your Idyllwild haven soon! Warmly, The Creekstone Inn Team

Dear Robert, Thank you for leaving your feedback on your recent stay at Creekstone Inn on Hotels.com. While we're happy you chose to stay with us, we're disappointed to see your rating of 6 out of 10. Guest feedback is incredibly valuable to us, and we're always striving to improve the experience for everyone. If you're willing to share, we'd greatly appreciate any specific feedback you have about your stay at Creekstone Inn. Was there something specific that fell short of your expectations? What could we have done to make your stay a 10/10 experience? Knowing your honest thoughts will help us identify areas for improvement and ensure future guests have an exceptional stay. Thank you again for your time and we hope to hear from you soon. Sincerely, The Creekstone Inn Team

Dear Richard, A heartfelt "thank you" from all of us at Creekstone Inn for your fantastic 5 out of 5 review on Expedia.com! Your kind words truly brighten our day and motivate us to keep providing exceptional experiences for our guests. Knowing you had a remarkable stay at our Idyllwild haven fills us with joy. It's our mission to create a memorable escape for each guest, and it seems we hit the mark with you! Your positive feedback means the world to us, and we truly appreciate you taking the time to share your experience on Expedia.com. We hope to have the pleasure of welcoming you back to Creekstone Inn soon for another delightful stay. Warmly, The Creekstone Inn Team