Städtereisen Inoso

Das Zimmer war in Ordnung, und dass es einen Wasserkocher gab, kam sehr gelegen. Denn es gab trotz Buchung kein Frühstück für mich, da ich um 8:00 auschecken musste um den Zug zu erreichen:Da wir spontan gebucht hatten, (1 Tag vorher) hatten wir noch keine Nachricht vom Hotel bekommen.1. Ich stand ca. 20 Minuten vorm Hotel bevor mir die Türe geöffnet wurde(Hotel telefonisch schwer zu erreichen).2. Dann stellte ich fest, dass es Frühstück erst um 8:30 gibt. Auf Expedia steht 7:30. 3. und heute2 Tage nach eigentlichen Aufenthalt bekomme ich die Hotelinfos zum Hotel. (Aus irgendeinem Grund bekomme ich noch nicht einmal das Frühstücksgeld zurück, es läge bei Expedia die falsche Zeitangabe) Fazit: schade wäre sonst bessere Bewertung. Und Expedia sollte sicherstellen, dass die Hotels rechtzeitig Infos losenden.

It is a beautiful hotel with bright, spacious rooms. The restaurant is excellent—both lunch and dinner are highly recommended. The staff is friendly and competent, providing excellent service. I felt very comfortable throughout my stay. The beach is just a 5-minute walk from the hotel, and a lovely 30-minute stroll along the promenade takes you to the historic city center. I truly enjoyed my vacation. Thank you very much!

The hotel has comfortable beds and a great location to reach city center, San Mames stadium and Metro line 1 to the Plentxia beach in very short time. Also a modern gym is there. But it is more suitable for private guests and not so much for business guests. As a business guest i would not book again. Sunday morning 4:30 i checked out and two times in advance i gave my full company adress and VAT number at the reception to receive bill at check out for 615.76 Euro. The reception people said, it is no problem at all. On this Sunday morning a very young guy was very unexperienced and told me he had company bill printing just on the first day in his education and totally forgot about that. I got no bill and complained at the hotel on Sunday morning 9:00 after being back in Germany. After more than 3 days still no bill for my accounting depsrtment and even no reply at all. Very unprofessional. It is a pity to scare off business guests by not giving them a bill and let untrained staff sit at front desk alone.

Alles perfekt und sehr freundliches Personal!