Thank you for taking the time to write your review Deborah. The reception was locked until 2 o'clock , this is over the Xmas period and a notice was on the door to indicate public holidays and when the office would be open. Staff like to spend time with their family over the break so we where running on a skeleton staff. As far as maintenance goes, any issues we would like to know ASAP. We take pride in the Motel, all cleaning and maintenance is very well managed. Hope you enjoyed the rest of your stay in NZ and you have had safe travels.

Thank you for your review Stephanie, looking forward to having you stay with us next time.

Thank you ..yes our showers are amazing.

Thank you for your feedback..your confirmation would have informed you it included the spa! we would have been happy to change your room if you had come across to the office!. Sorry you felt the armchairs where not comfortable they are only 3 years old and we haven't had any other complaints before. Bed is amazing this is new so very happy you enjoyed it. Thank you again.

Thank you david for your feedback, that's the first time in 5 years I have had anybody say about the beds, all reviews are the total opposite!. I see you slept in the single bed and as you are tall this may have restricted you a bit. I pride myself on the beds , the mattress are flipped and cleaned as of MF instructions all beds have feather toppers to help with comfort! I will look at both beds in this room but I know they have been replaced . We appreciate your feedback.

Thank you Kay

Thank you, very happy to have you stay with us

Thank you for your review

Thank you Manabu

Thank you Maree..Yes very essential down south.

We appreciate your review Tracy, thank you for choosing Bella Vista .

Thank you Walter...enjoy the rest of your Vacation.

Hi Natasha,would like to hear from you about your review. Please email us direct. Thank you for staying with us.

Thank you Gary, pleasure to have you stay with Bella Vista.

Thank you for staying with us, hope to see you again soon.

Thank you for staying with Bella VIsta Invercargill.

Thank you Matthew..Hope you enjoyed Southland.

Thank you

Hi Karen...thank you for your review, its a very handy location.

Thank you Julie, hope you enjoyed your stay in invercargill.

Appreciate your review Sandra...See you in Invercargill again.

Thank you Nicole...

Thank you....Michelle is great pleased you enjoyed your stay. See you again soon.

Thnak you for your review Judith...see you next time.

Thank you Di, look forward to seeing you again

Hello Trevor...yes units 1 and 2 are open wet shower floors as they are diabled units..The shower curtain is a full circle around the shower,sadly some people turn the shower on before pulling the curtain, we have the most amazing pressure so it can spread well. The drain is in the floor to catch all water and you are supplied with 2 floor mats..Sorry you found the shower hard work .Hope the rest of your travels goes well.

My Pleasure Luke...hope you made it to Glenorchy on time.

Thank for your review, we appreciate your time. Yes love our showers also.....

Thank you for your kind words...pleased yu enjoyed yur stay

Hi Karene Senior, you booked this room on line with Expedia...Your satisfaction is up most improtant to me and I told you i would love to have upgraded but the spa rooms were all occupied. As i explained the booking come in on our system in the room you choose which was a COMPACT. How you booked this and how it enters the system has nothing to do with BV...any last minute bookings are a higher price, again I will apologise that I couldnt upgrade you to the spa .

Thank you so much for your kind words...Hope the weather picked up for you on your next stop.

Thank you ..yes love our beds...

Sorry to read your checkin experience! past reviews have proven this is not usually the case here at Bella Vista! I hope you enjoyed the rest of your stay.

Thank you..pleased you had a great sleep.

Thank you for your review, sorry we were unable to accomodate your needs. Pleased everything else was fine.

Thank you

Thank you , we are located close to the city centre which is under constrcution, and a guest from room 7 proved to be very noisy in his room and on his video phone calls in the car park disrupting other guests that weekend.We are sorry you experienced this, hope your wedding weekend went well.

Thank you ..Pleased you enjoyed you stay.

Look forward to your next stay.

Thank you Donna, I hope you had a great Xmas break plus you have a Happy new year. Kind regards Tracy

Thank you for your review...Hope you can make your way down south again.

Appreciate your comments, Hope to see you in 2021

Thank you for your score...enjoy the rest of your Travels.