Lobby-Lounge

Bewertungen von Red Roof Inn MacClenny

2 out of 5
Red Roof Inn MacClenny
151 Woodlawn Road, MacClenny, FL

Bewertungen

7.2

Gut

116 von insgesamt 450 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
139 von insgesamt 450 Gästebewertungen haben eine Bewertung von 8 - Gut" "
97 von insgesamt 450 Gästebewertungen haben eine Bewertung von 6 - Okay" "
58 von insgesamt 450 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
40 von insgesamt 450 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

7.2/10

Sauberkeit

8.0/10

Personal & Service

6.4/10

Ausstattung

6.8/10

Zustand der Unterkunft

6.6/10

Umweltfreundlichkeit

Bewertungen

6/10 – Okay

Verifizierter Reisender

Verbesserungswürdig: Sauberkeit

10/10 – Hervorragend

Christopher

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Clean and quiet atmosphere
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Sashauna RediResponse Specialist am 20. Mai 2024
Dear Christopher,Thank you for taking the time to share your feedback regarding your stay at the RED ROOF INN MACCLENNY. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our clean and quiet atmosphere. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof Management RediResponse Specialist

4/10 – Schlecht

Myra

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
There were no towel racks. The electric outlet for a hairdryer didn’t work nor did they provide one .
Aufenthalt von 1 Nacht im April 2024
Antwort von Sashauna RediResponse Specialist am 22. Apr. 2024
Dear Myra,Thank you for taking the time to tell us about your stay at the RED ROOF INN MACCLENNY. I am sorry that your experience did not meet your expectations, prompting your 2/5 score. The situation you described regarding the lack of towel racks and the electric outlet not working is truly regrettable. We are very sorry for your experience. I can assure you that I have brought your feedback to management's attention in an effort to address your concerns.Our team at Red Roof is committed to satisfying our guests, so we are very thankful for your feedback. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

4/10 – Schlecht

Cindy

Gut: Sauberkeit
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
The room was clean and ac worked well. There was no extra lock on door. Used to be since the flip over piece was still there and only holes on other side. TV didnt work. Electrical outlet next to sink did not work. No kleenex nor shampoo or soap. No stopper in tub nor sink. Worst of all there were roaches in the room. I will not stay here again.
Aufenthalt von 2 Nächten im April 2024
Antwort von Linton Rediresponse Specialist am 16. Apr. 2024
Dear Cindy,Thank you for telling us about your recent visit at RED ROOF INN MACCLENNY. I was happy to read that our clean room and operable AC met your expectations. However, you stated that the issue with the TV, the faulty outlet, the insects you reported and the other issues hindered your ability to enjoy your stay. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. Please know guest feedback enlightens us in areas of opportunity so that we can make improvements. As such, we will be utilizing the information provided to limit such occurrences in the future.Thank you for sharing your concerns and our team at Red Roof wishes you all the best in your future travels.Sincerely,LintonRed Roof ManagementRediresponse Specialist

6/10 – Okay

Robert, West Hartford

Verbesserungswürdig: Ausstattung
I picked the Red Roof from other local properties based on the customer rating in Expedia -- but I have to say I would not have rated the place nearly so high. It was rather old and worn. My room seemed clean enough - except for the corners of the tiled floor, which seem to have escaped mopping for Lord knows how long. My bedspread was stained but seemed clean. The included breakfast was very skimpy (after taking a look, I breakfasted elsewhere).
Aufenthalt von 1 Nacht im März 2024
Antwort von Toni-Ann RediResponse Specialist am 27. März 2024
Hello Robert,Though the staff and I appreciate your review of our RED ROOF INN MACCLENNY, you've indicated that you were displeased with the breakfast options offered, our hotels upkeep and the cleanliness of your room. This is regrettable to see, however, feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels to improve your impression of our property.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

4/10 – Schlecht

Barbara, Lake Leelanau

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Reception gentleman polite and bed was comfortable. BUT we had lots of issues: no Kleenex, no hair dryer, no cups for water to brush our teeth, cockroach on the sink, had to ask front desk for tv remote which didn’t work very well.
Aufenthalt von 1 Nacht im März 2024
Antwort von Red Roof Management am 12. März 2024
Dear Barbara,Thank you for telling us about your recent visit at RED ROOF INN MACCLENNY. I was happy to read that our polite staff and comfortable bed met your needs. However, I was saddened to hear that your stay fell short of your expectations due to insect you reported, no cups and the other issues highlighted. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. At Red Roof, comments from our guests are always welcome and as such, your review will be shared with upper management in an effort to address the concerns highlighted. We value you as our guest and appreciate your business. Please keep us in mind for a future stay so we can show you how we are continuously working to grow and evolve in these areas. Best regards, Linton Red Roof Management RediResponse Specialist

2/10 – Ungenügend

FATIH

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I was given a used room; both beds in the room were undone. The room number was 205. I asked for an unused, clean room, and the associate instructed me to wait. After a brief absence, he returned and provided me with another room, 206. Upon entering 206, I discovered it was also a used room, although the beds appeared to have been hastily organized. Upon opening the comforter to check the sheets, I found crumbs and other debris. It became clear that the associate had simply attempted to quickly tidy up the room, effectively offering me another used, unclean room, which was completely unacceptable! I have videos to prove that the associate is a sneaky and dishonest person.
Aufenthalt von 1 Nacht im März 2024
Antwort von Red Roof Management am 10. März 2024
Dear Fatih,Thank you for telling us about your recent experience at RED ROOF INN MACCLENNY. It's truly regrettable to read that the uncleanliness of the rooms you were assigned to hindered your stay. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. I do hope that you will return to our hotel, or any of our other brand locations in the future. Sincerely,LintonRed Roof Management RediResponse Specialist

4/10 – Schlecht

Timothy

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Overbooked, they called and said they didn’t have a room for us. Three other people booked the last room and whoever gets there first will have it. We got there in time to get the room, but it was dirty - bathroom floor dirty with hair and roach. Everything was old and worn. Only 2 towels in room. Breakfast was very limited, with only cereal, waffles, packaged muffins, a bag of bread, coffee and milk. There was no juice, yogurt, fruit, etc. The breakfast area was also dirty, with two out of order bathrooms and boxes of replacement mini-fridge and televisions. The room is also noisy, as the weather strip was missing from the bottom of the door and it is right by the interstate.
Aufenthalt von 1 Nacht im März 2024
Antwort von Red Roof Management am 11. März 2024
Dear Timothy,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN MACCLENNY. We are truly disappointed to see we failed to provide a clean and comfortable experience as reflected in your low rating. You indicated that you were unsatisfied with the uncleanliness, the limited breakfast, the noise disturbance, the insect you encountered, along with other listed concerns. Please note that we work with a pest control company who regularly treats the property for pests in accordance with industry standards.Our team at Red Roof is committed to satisfying our guests, so your feedback will be taken very seriously, and rest assured that they will be taking the appropriate measures to address the problems and prevent any future occurrence. Know that your voice is of tremendous importance to us, and we value your comments which will help us to continuously improve our services and make our guest experiences better.Thank you for sharing your concerns and all the best in your future travels.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist

4/10 – Schlecht

Kimberley

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Positive: This property was a convenient stop. I appreciate that pets are allowed. Negative: The bathroom was not clean and the television did not work. I did not appreciate being charged a $50 deposit fee for incidentals with the charged being reversed in 5-7 business days. The floor was dirty and the mini fridge was rusted and dirry with the microwave placed on top to hide the mess. This property is in dire need of some TLC. I will not stay at this property again.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Sashauna RediResponse Specialist am 19. Feb. 2024
Dear Kimberley,Thank you for taking the time to tell us about your stay at the Red Roof Inn MacClenny. I am sorry that your experience did not meet your expectations, prompting your 2/5 score. I was thrilled to see you were pleased with the pet friendliness of the hotel and the convenience of the property to your stop. However, the situation you described regarding the TV not working, the uncleanliness of the bathroom and the other concerns you highlighted is truly regrettable. We are very sorry for your experience. I can assure you that I have brought your feedback to management's attention in an effort to address your concerns.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your concerns and we wish you all the best in your future travels.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

6/10 – Okay

Terrence

Gut: Komfort des Zimmers
Aufenthalt von 4 Nächten im Februar 2024
Antwort von Oshane RediResponse Specialist am 18. Feb. 2024
Hello Terrence, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MACCLENNY and I appreciate your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

6/10 – Okay

Chris

Slept well but the continental breakfast was non existent.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Carla RediResponse Specialist am 17. Feb. 2024
Dear Chris, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn MacClenny. I am glad to hear that you had a good sleep. However, you mentioned that the continental breakfast was non existent. I will be sharing your feedback with management to ensure that your concerns are addressed. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

2/10 – Ungenügend

Joseph

Verbesserungswürdig: Personal & Service
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Linton RediResponse Specialist am 15. Feb. 2024
Hello Joseph, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MACCLENNY and I were disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future. Sincerely, Red Roof Management

6/10 – Okay

Jacob

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 4 Nächten im Februar 2024
Antwort von Linton RediResponse Specialist am 13. Feb. 2024
Hello Jacob, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MACCLENNY and I welcome your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

2/10 – Ungenügend

Brian

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
My first two nights I got to the room late showered and went right to sleep mind you I’m a hard sleeper but my last night around 1am I wake up feeling something on my arm so I brushed my arm off and turned on the lights to see a roach crawling on the bed I swiped it off and got up to kill it. When I got up I noticed 4 more in the floor. I went to grab the room ovine to call the front desk. When I grabbed the phone to out it to my ear I see two other roaches on the ear piece of the phone. That’s when I packed my bags and checked out. Went right to the loves gas station a few miles away to have to wash my clothes so I don’t bring roaches to home. This is by far the worst experience I’ve ever had in my life. Never again will I stay in a red roof
Antwort von Linton Rediresponse Specialist am 4. Feb. 2024
Dear Brian,Thank you for telling us about your recent visit to RED ROOF INN MACCLENNY. I was saddened to hear that the insects you reported hindered your ability to enjoy your stay. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry.Our primary goal is always to provide our guests with an enjoyable experience. For that reason, we sincerely apologize to have failed you. Thank you for sharing your concerns and our team at Red Roof wish you all the best in your future travels. Sincerely, Red Roof Management

10/10 – Hervorragend

Ronald, Norris

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
excellent customer service, professional and courteous.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Linton Rediresponse Specialist am 21. Jan. 2024
Hello Ronald,Thank you for sharing your thoughts on your recent visit to RED ROOF INN MACCLENNY. I was happy to read that our hospitable staff met your needs. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Regards,Red Roof Management

6/10 – Okay

Deborah

Mit der Familie gereist
Spend extra stay elsewhere if u truly want to rest
The hotel was extremely noisy along side highway plus mainly construction workers staying there noise all night early morning leaving banging doors at 0549 Breakfast was terrible shouldn’t have bothered! Waffle machine load of white bread coffee few small muffins nothing else
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von LaTunde Murrant. Rediresponse Specialist am 22. Dez. 2023
Dear Deborah,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN MACCLENNY. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the breakfast, the extreme noise level and all other concerns that you mentioned. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you. We will take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,LaTundeRed Roof Management RediResponse Specialist

8/10 – Gut

Yvon

Gut: Personal & Service
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von LaTunde Murrant. Rediresponse Specialist am 22. Dez. 2023
Hello Yvon, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MACCLENNY and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

8/10 – Gut

Gabriel

Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Sashauna RediResponse Specialist am 4. Jan. 2024
Hello Gabriel,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn MacClenny. I'm so glad we earned your 4/5 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

8/10 – Gut

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit und Komfort des Zimmers
Staff available
Late check in couldn’t get towels for whole family
Aufenthalt von 1 Nacht im November 2023
Antwort von Sashauna RediResponse Specialist am 5. Dez. 2023
Dear Valued Guest,Thank you for taking the time to complete our guest survey regarding your recent stay at the Red Roof Inn MacClenny. We appreciate your 8/10 score. At Red Roof feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

8/10 – Gut

Roy

Aufenthalt von 1 Nacht im November 2023
Antwort von Chevanese RediResponse Specialist am 8. Dez. 2023
Thank you, Roy, for being our guest at the Red Roof Inn MacClenny. We value you as a our guest and welcome your 4/5 rating. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

8/10 – Gut

Wayne

Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Sashauna Red Roof Management am 6. Nov. 2023
Hello Wayne,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn MacClenny and I appreciate your 8/10 score following your stay. We aim to deliver a positive experience for all our guests, so in the future please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

6/10 – Okay

Ma Francia

Gut: Sauberkeit
Verbesserungswürdig: Personal & Service
Saw a roach in my room when I was leaving for check out.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Abigail Red Roof Management RediResponse Special am 31. Okt. 2023
Hello Ma Francia,I appreciate you sharing your feedback following your stay at the Red Roof Inn MacClenny. I was saddened to read that your stay fell short of your expectations due to the roach you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Abigail Red Roof Management RediResponse Specialist

4/10 – Schlecht

Elizabeth A

Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Very disappointing stay - no where near a 7.2 rat
I’ve stayed here several times before but was very disappointed this time - no soap or toiletries in the room, no hair dryer, stained bedspreads, deadbolt was broken, no smoke alarm, no daily housekeeping except one day when the used towels were taken but not replaced, neither was the empty toilet paper roll replaced. Tub faucet leaked and the ceiling above the tub leaked from the second floor. I’ll never stay here again.
Aufenthalt von 4 Nächten im Oktober 2023
Antwort von Sashauna Red Roof Management am 29. Okt. 2023
Dear Elizabeth,Thank you for taking the time to tell us about your stay at the Red Roof Inn MacClenny. I am sorry that your experience did not meet your expectations, prompting your 4/10 score. The situation you described regarding the lack of toiletries, the broken deadbolt and the other concerns you mentioned is truly regrettable. We are very sorry for your experience. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. I have shared your feedback with management in an effort to address your concerns.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your concerns and we wish you all the best in your future travels.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

4/10 – Schlecht

JoAnna

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Convenient location just off the Interstate… breakfast was free but only provided toast 2 kinds of cereal and waffles
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Chevanese RediResponse Specialist am 14. Okt. 2023
Dear JoAnna ,I appreciate you sharing your feedback following your stay at the Red Roof Inn MacClenny. I am glad you were pleased with our location being conveniently located off the Interstate. However, I am sorry to hear that our breakfast menu wasn't t your liking. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. .Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

4/10 – Schlecht

Sharon

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Take the hard pass and go elsewhere.
Only thing clean in the room was the toilet paper. Ants on the folded bath mat. Unfolded the bath mat and the inside was filthy. Bed covers were stained. Bathtub was stained and rusty. Top of mini fridge was all rusted, and not just a little. Entry Door seal left enough room for light and rodents to run through. Room was musty smelling. Breakfast was a joke-not even a water. Would have passed if it weren’t so late and exhausted. Get what you pay for. I guess not. Expectations were not high but this was beyond a bad buy.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Abigail Red Roof Management RediResponse Special am 5. Okt. 2023
Hello Sharon,Thank you for taking the time to tell us about your stay at the Red Roof Inn MacClenny. I was saddened to read that your stay fell short of your expectations due to the insects you reported, the stained bed covers, the condition of the bath tub and the other concerns you described. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns. We wish you all the best in your future travels.Sincerely,Abigail Red Roof Management RediResponse Specialist

6/10 – Okay

Sherri

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Waited over 30 mins to get a room after 4.
Aufenthalt von 1 Nacht im September 2023
Antwort von Sashauna Red Roof Management am 9. Sept. 2023
Dear Sherri,Thank you for taking the time to tell us about your stay at the Red Roof Inn MacClenny. We appreciate your 3/5 score. Please accept our sincerest apologies for the situation you described regarding the lengthy wait time to get a room. We continually work to improve our hotel, so I really appreciate you providing us with your feedback.Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

10/10 – Hervorragend

joanne

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The property was fantastic! We travel quite often to Florida and this is a great mid point stop for us. We will book again. Reasonable pricing, clean, close to 95 and places to eat.
Aufenthalt von 1 Nacht im August 2023
Antwort von Antonio,RediResponse Specialist am 28. Aug. 2023
Dear Joanne,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN MACCLENNY. It’s great to hear that you found our property to be conveniently located in addition to being clean and cost efficient. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,Red Roof Management

4/10 – Schlecht

Barry, Mesquite

Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
It was rundown. The bed was ok but everything else needed a clean up and repairs.
Aufenthalt von 1 Nacht im August 2023
Antwort von Carla Red Roof Management am 26. Aug. 2023
Dear Barry,Thank you for taking the time to tell us about your experience at the Red Roof Inn MacClenny. I am glad to read that the bed was okay. However, it seemed your stay fell short of your expectation due to the situation you described regarding the upkeep of the property, the things needed repairing and the other concerns you listed. We continually work to improve our hotel, so I really appreciate you providing us with your feedback.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof Management RediResponse Specialist

8/10 – Gut

Benjamin

Gut: Sauberkeit, Personal & Service und Ausstattung
Perfect for passing through. Good nights rest and friendly staff
Aufenthalt von 1 Nacht im Juli 2023
Antwort von Abigail RediResponse Specialist am 9. Aug. 2023
Hello Benjamin,Thank you for taking the time to tell us about your stay at the Red Roof Inn MacClenny. We appreciate your kind comments and I'm pleased to see that you were happy with the customer service provided by our staff. We aim to deliver a positive experience for all our guests and we are happy you were satisfied with your stay.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,AbigailRediResponse Specialist

4/10 – Schlecht

Verifizierter Reisender

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit und Personal & Service
No the best.
Aufenthalt von 1 Nacht im August 2023
Antwort von Nishaye Red Roof Management am 3. Aug. 2023
Dear Valued Guest, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn MacClenny. We are sorry you had a less than satisfactory experience. We strive to provide guests with all the comforts of home, so I am disappointed to see your 4/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof Management RediResponse Specialist

10/10 – Hervorragend

Kashanda

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Juli 2023
Antwort von Sashauna Red Roof Management am 29. Juli 2023
Hello Kashanda,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn MacClenny. I'm so glad we earned your 10/10 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

10/10 – Hervorragend

Guillermo

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I would recommend this facility
Aufenthalt von 1 Nacht im Juli 2023
Antwort von Sashauna Red Roof Management am 26. Juli 2023
Dear Guillermo,Thank you for taking the time to complete our guest survey regarding your recent stay at the Red Roof Inn MacClenny. I'm so glad to see you mention that you would recommend our facility. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

10/10 – Hervorragend

GARY

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Juli 2023
Antwort von Abigail RediResponse Specialist am 21. Juli 2023
Hello Gary,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn MacClenny and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Abigail RediResponse Specialist

4/10 – Schlecht

Eric

Geschäftlich gereist
Aufenthalt von 1 Nacht im Juli 2023
Antwort von Sashauna Red Roof Management am 11. Juli 2023
Hello Eric,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn MacClenny. We strive to provide guests with all the comforts of home, so I am disappointed to see your 4/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

10/10 – Hervorragend

Polaris

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Very good
A very good 3-night stay. Booked room with one king-sized bed. Room was very spacious and clean.
Aufenthalt von 3 Nächten im Mai 2023
Antwort von Tianna RediResponse Specialist am 27. Mai 2023
Hello Polaris, Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn MacClenny appreciate your 10/10 score following your stay. We would love to know what went well throughout your stay and where we can improve so in the future, please consider adding comments to your survey. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. The staff and I were happy to see we met your expectations. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our areaSincerely, Tianna RediResponse Specialist

8/10 – Gut

Ronald, Norris

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great Staff support.
Aufenthalt von 1 Nacht im Mai 2023
Antwort von Tianna RediResponse Specialist am 9. Mai 2023
Hello Ronald, Thank you for taking a moment to share your feedback regarding your recent visit at the Red Roof Inn MacClenny. It's great to hear that you were warm welcomed by the hospitality of our staff who went above and beyond to accommodate you. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your business. We can’t wait to see you under our roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price! Sincerely, Tianna RediResponse Specialist

4/10 – Schlecht

Andre

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2023
Antwort von Chevanese RediResponse Specialist am 28. Mai 2023
Hello Andre,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn MacClenny and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRediResponse Specialist

10/10 – Hervorragend

Anida

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great place to stay
Aufenthalt von 1 Nacht im April 2023
Antwort von Tianna RediResponse Specialist am 2. Mai 2023
Hello Anida,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn MacClenny appreciate your 10/10 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. We would love to know what went well throughout your stay and where we can improve so in the future, please consider adding comments to your survey. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,Tianna RediResponse Specialist

10/10 – Hervorragend

Theresa

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im April 2023
Antwort von Sashauna RediResponse Specialist am 17. Apr. 2023
Hello Theresa,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn MacClenny. It's great to see you enjoyed your stay, resulting in a 10/10 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRediResponse Specialist

6/10 – Okay

Doug

Geschäftlich gereist
Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
ok for price point 80 but barely
Room needs work, staff was friendly.
Aufenthalt von 1 Nacht im April 2023
Antwort von Sashauna RediResponse Specialist am 9. Apr. 2023
Dear Doug,Thank you for taking the time to tell us about your stay at the Red Roof Inn MacClenny. We strive to provide guests with all the comforts of home, so I am disappointed to see your 6/10 score. I was thrilled to see you were pleased with our friendly staff. However, the situation you described regarding the upkeep of the room not to your liking is truly regrettable. We are very sorry for your experience. We continually work to improve our hotel, so I really appreciate you providing us with your feedback.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,SashaunaRediResponse Specialist

10/10 – Hervorragend

Ronald, Norris

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2023
Antwort von Xao RediResponse Specialist am 28. Apr. 2023
Thank you for sharing your perfect rating with us, Ronald. Our staff at the Red Roof Inn MacClenny was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests and we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share. Once again, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future. Appreciatively,XaoRediResponse Specialist

4/10 – Schlecht

Francis

Close to I-10. Good mattress. Good cooling. No facial tissues. Loose toilet seat (I tightened by hand). No note pad and pen. No dial tone on phone. Light bulb out on wall light. Had to get one from office and install. Dog barking constantly from upstairs room starting 4:45AM. (Definitely not an official companion dog.) Stayed here two times. Never again. Will stay at Motel 6 up the street.
Aufenthalt von 1 Nacht im März 2023
Antwort von Dannielle Rediresponse Specialist am 4. Apr. 2023
Dear Francis,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN MACCLENNY. We are happy that our location was convenient for you due to it bei8ng close to I-10, the mattress was good, and good cooling, yet we are saddened that there was no phone is your room, light bulb was out, loud barking and the other issues mentioned. In regards to your feedback I will be notifying the hotel of the situation described to see how be your concerns can be addressed. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,DannielleRediresponse Specialist

4/10 – Schlecht

Tia

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit
The staff was amazing!
Aufenthalt von 2 Nächten im März 2023
Antwort von Dannielle Rediresponse Specialist am 2. Apr. 2023
Hello Tia,Thank you for taking a moment to complete our survey. Myself and the staff at the RED ROOF INN MACCLENNY are saddened to see your 2/5 score following your stay. We are happy to know that you were pleased with our amazing staff. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Rediresponse Specialist

6/10 – Okay

Mandy

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Walls and doors could use some cleaning and there is no hairdryer
Aufenthalt von 1 Nacht im März 2023
Antwort von Chevanese RediResponse Specialist am 2. Apr. 2023
Dear Mandy,Thank you for taking the time to tell us about your stay at the Red Roof Inn MacClenny. I am sorry that your experience did not meet your expectations. We strive to provide guests with all the comforts of home, so I am disappointed to hear that the cleanliness of the doors and walls were less than satisfactory. In regards to the hairdryer, our rooms doesn't come with such amenity. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Very truly yours, Chevanese RediResponse Specialist

8/10 – Gut

Jose

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
My stay was good but at present I didn't receive my $50 deposit. Any help with this inconvenience will be appreciated. Best regards
Antwort von Sashauna RediResponse Specialist am 30. März 2023
Dear Jose,Thank you for taking the time to complete our guest survey regarding your recent stay at the Red Roof Inn MacClenny. It's great to see you enjoyed your stay, resulting in a 4/5 score. In regards to your refund, I am pleased to inform you that you were reimbursed a total of 50.00, however it may take up to 7 to 14 business days to reflect into your account. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRediResponse Specialist

8/10 – Gut

Torsten

Gut: Sauberkeit und Zustand der Unterkunft
The room was clean but no breakfast after 7am.
Aufenthalt von 1 Nacht im März 2023
Antwort von Xao RediResponse Specialist am 28. März 2023
Thank you for sharing your 4/5 score, Torsten. The team at the Red Roof Inn MacClenny were pleased to know that you liked our clean rooms. In relation to the lack of breakfast after 7 am, your feedback may be taken into consideration going forward.Once more, thank you for posting your review. We look forward to having you visit with us again in the future.With thanks,XaoRediResponse Specialist

10/10 – Hervorragend

Shannon

Aufenthalt von 1 Nacht im März 2023
Antwort von Tianna RediResponse Specialist am 18. März 2023
Hello Shannon,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn MacClenny appreciate your 10/10 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, we would love to know what happened during your stay and where we can improve on our services, so please consider adding comment to your survey. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,Tianna RediResponse Specialist

10/10 – Hervorragend

Martha

Aufenthalt von 2 Nächten im März 2023
Antwort von Sashauna RediResponse Specialist am 14. März 2023
Hello Martha,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn MacClenny. It's great to see you enjoyed your stay, resulting in a 10/10 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRediResponse Specialist

6/10 – Okay

David

Gut: Sauberkeit
Verbesserungswürdig: Ausstattung
Aufenthalt von 1 Nacht im März 2023
Antwort von Sashauna RediResponse Specialist am 11. Apr. 2023
Hello David,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn MacClenny appreciate your 3/5 score following your stay. Our aim is to provide provide the best customer experience, so in the future please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Please know that we value you as our guest and appreciate your business. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRediResponse Specialist

10/10 – Hervorragend

Bobby

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
A good place to lay one's head
Comfortable and a great place to lay one's head
Aufenthalt von 1 Nacht im März 2023
Antwort von Dannielle Rediresponse Specialist am 9. März 2023
Dear Bobby,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN MACCLENNY. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the room being comfortable and a great place to lay ones head. We aim to deliver a positive experience for all out guests and we're happy you were satisfied with your stay. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Dannielle Rediresponse Specialist