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Bewertungen von De Hoek Country Hotel

5 out of 5
De Hoek Country Hotel
Bekkers School Road R506, Farm 7 Zeeukoehoek, Magaliesberg, Gauteng

Bewertungen

8.6

Hervorragend

15 von insgesamt 29 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
8 von insgesamt 29 Gästebewertungen haben eine Bewertung von 8 - Gut" "
4 von insgesamt 29 Gästebewertungen haben eine Bewertung von 6 - Okay" "
1 von insgesamt 29 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
1 von insgesamt 29 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9.2/10

Sauberkeit

8.6/10

Personal & Service

10/10

Ausstattung

8.8/10

Zustand der Unterkunft

10/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Jason

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Amazing staff and environment
Staff are amazing environment is wonderful
Aufenthalt von 3 Nächten im August 2021

8/10 – Gut

Elmarie

Mit einer Gruppe gereist
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Everything was great till we arrived for breakfast the next morning at 7:00.after a staff member confirmed that breakfast will be at 7:00. There were no one..we eventually went to the kitchen and started calling staff. And we were still being ignored..no coffee. We eventually had to leave at 7:30 without any breakfast and up till then none of the staff members even attemptedto talk to us...in order to be in time for our meeting. This doesn’t sit well with us...especially not after payng R5000 for one nights accommodation
Aufenthalt von 1 Nacht im April 2021

10/10 – Hervorragend

Craig

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2021

8/10 – Gut

LINO

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Februar 2021

6/10 – Okay

Karin

Mit der Familie gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service und Komfort des Zimmers
Reception very well. Service at the bar very poor at first, but after complaining improved substantially. A pity that we had to complain before we were afforded the service we deserve. I have observed a shortage of staff, lack of supervision and training. The rooms airconditioning malfunctioned. Other than that the hotels surroundings and food were great.
Aufenthalt von 1 Nacht im November 2020

10/10 – Hervorragend

L

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Excellent
Excellent Stay and food and service
Aufenthalt von 2 Nächten im September 2020

6/10 – Okay

Verifizierter Reisender

Gut: Zustand der Unterkunft und Komfort des Zimmers
Verbesserungswürdig: Personal & Service
Disappointing stay
We have stayed here before a couple of times, but the standard was just not what we received the last times. They are very understaffed and our meals took hours to get food. We had to ask for our food the whole time and no one checked up on us. Our room was also not in the best condition - there were spider webs on the door and the toilet flush broken. I understand that they were closed for a long time due to Covid, bit its important to maintain the standards.
Aufenthalt von 1 Nacht im August 2020

10/10 – Hervorragend

Cornelius

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
We had a wonderful stay at De Hoek for our second wedding anniversary. The staff is very friend and helpful. This was our second stay with them and we will be back!
Aufenthalt von 1 Nacht im März 2020

10/10 – Hervorragend

Mark

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
A memorable stay
Enjoyed excellent service, lovely well appointed room, with well kept and tranquil grounds. The staff were very friendly and helpful and readily accommodated our requests in terms of dietary requirements - will certainly be looking to go back
Aufenthalt von 3 Nächten im Februar 2020

4/10 – Schlecht

M

Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Disappointing stay at not at all five star hotel
Our stay was extremely disappointing to say the least. Hardly a five star experience. Noise from the brewery caused us to ask for a new room. Second room had a bathroom that smelled of urine so moved to a third room. The reception misplaced our luggage so had to wait 45 minutes for it to be located. Food was average. Spa was average. No water after treatments. I could go on but the overall stay was so disappointing and it was to celebrate 10 years of marriage. Never again!
Aufenthalt von 1 Nacht im Dezember 2019

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im November 2019

10/10 – Hervorragend

Euan

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Unbelievable service! Friendly staff. Great food
Aufenthalt von 2 Nächten im Oktober 2019

10/10 – Hervorragend

Dane

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Oktober 2019

10/10 – Hervorragend

Shaun

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Mai 2019

10/10 – Hervorragend

Hazel

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im April 2019

10/10 – Hervorragend

EugeneS, Sandton

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Incredibly well trained staff. Attention to detail and focus on guest comfort and experience. Spectacular food. Stunning location
Aufenthalt von 2 Nächten im April 2019

8/10 – Gut

Jerry

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im April 2019

6/10 – Okay

Simon

Gut: Sauberkeit und Komfort des Zimmers
The standards have slipped at this iconic venue.
What has always been exceptional is unfortunately showing some chinks in the armour. The room was slightly tired and in need of some attention whilst the service at the restaurant was average at best. The setting remains fantastic but as far as value for money goes, there’s better 5 star options.
Aufenthalt von 1 Nacht im Februar 2019

8/10 – Gut

Sean

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great weekend get away location
This is a beautiful hotel situated amoungst mature gardens and extensive grounds. The main hotel is in the style of an old English manor. The bedrooms are very comfortable and clean and have all amenities, including large bathroom, small hallway, coffee/tea makers etc. This hotel is perfect for a weekend away or to stay over when attending a wedding in many of the venues near by. The staff are very friendly and helpful. The check in, check out process is v.slow and could do with improvement (and they could not find my hotels.com payment, first time that has happened to me in all my years of using hotels.com)
Aufenthalt von 1 Nacht im Oktober 2018
Antwort von Angelique am 22. Okt. 2018
Dear Sean, Thank you very much for the time taken to send us the feedback. We appreciate the feedback and can assure you we will most definitely be looking into the improvement of our front desk service. Looking forward to welcoming you to De Hoek soon again.

10/10 – Hervorragend

christian, Johannesburg

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
A wonderful tranquil experience.
The setting is brilliant, a private, calm ecperience away from the city. The staff were very courteous and always available. The room was fantastic and the lush green, picturesque setting made the early morning walks really nice. This a place to return.
Aufenthalt von 1 Nacht im September 2018
Antwort von Angelique am 4. Okt. 2018
Thank you very much!

8/10 – Gut

Jacobus

Stay was very good. Room was great. Staff very friendly and helpful. Dinner options restricted to a set menu only, which i think was a bit overpriced. would also have liked some background music in the restaurant and lobby. Overall a great stay.
Aufenthalt von 1 Nacht im September 2018
Antwort von Angelique am 13. Sept. 2018
Dear Jacobus, Thank you very much for your review. We appreciate all the lovely feedback and concerns. We will most definitely look into this and looking forward to welcoming you back soon. Kind regards The De Hoek Team

10/10 – Hervorragend

Belinda

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Our 40th wedding anniversary get away.
It was amazing, from the General Manager and all the staff right up to the garden maintenance crew were friendly, courteous and expressed a willingness to go the extra mile no matter what the request. I would recommend this hotel to anyone who needs a well deserved break.
Aufenthalt von 2 Nächten im Juni 2018
Antwort von Angelique vd Merwe am 7. Aug. 2018
Thank you very much Belinda!

8/10 – Gut

Lizelle

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Warm, friendly, tranquil weekend
We had a lovely stay at De Hoek. All staff, including the General Manager, were there to make you feel at home. Superb dining and lovely spread of English breakfast. The warm fireplaces, and the tranquillity of the venue were perfect for a couples weekend away. The only less positive experience was the Spa: relook the ambience, including music; and make sure the beauticians know what "medium pressure" is :-). Overall a lovely and relaxing weekend.
Aufenthalt von 2 Nächten im Mai 2018

6/10 – Okay

Verifizierter Reisender

Gut: Sauberkeit und Personal & Service
A bit stale and boring, could do with some better evening entertainment. The food was ok, but not amazing

8/10 – Gut

Russelll, South Africa

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Lovely country hotel
Beautiful, feelings of going back in time and that nothing is a problem and can be done. We loved our stay. The only disappointing thing of our visit was finding out once we sat down on the Sunday evening for 4 course dinner that the menu was exactly the same as the 4 course lunch menu we had had earlier for lunch....not ideal as De Hoek prides itself on its food. If we had known that we would rather have had the high tea in the afternoon...if it was not for this experience which disappointed us on our last evening I would have rated a 5*.
Aufenthalt von 2 Nächten im November 2017

2/10 – Ungenügend

Verifizierter Reisender

Verbesserungswürdig: Komfort des Zimmers
Disappointing visit
We waited two hours to get afternoon tea. We were very disappointed by our visit

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Perfect weekend getaway
We went to De Hoek for our anniversary. Wow! The food was fantastic, the attention to detail was marvellous. The whole team spoilt us, and we could not have had a more carefree and wonderful time.