2/10 Horrible
R
Voyage en couple
16 mars 2026
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Spa access not clearly disclosed and disappointing stay
We chose Barton Hall Hotel & Spa largely because of its high Expedia rating and the expectation of enjoying the spa during our stay.
However, on arrival we were told that spa access for hotel guests is not guaranteed, as day spa and twilight bookings can take priority. This came as a surprise because the spa is presented as a complimentary amenity at the time of booking on the Expedia listing, with no indication that access may depend on capacity.
The first time this was explained was at check-in after payment had already been taken, by which point we had travelled over 40 miles to the hotel with no practical opportunity to reconsider the booking or cancel without charge.
While the hotel eventually found a spa slot for us, the interaction at reception felt uncomfortable and detracted from what was meant to be a relaxing visit.
Room 18 also appeared to require maintenance, with marks on the walls, worn fixtures and deteriorating window frames. In general, parts of the building appeared tired, with uneven floors and visible cracking and bowing to the lounge ceiling that raised some concern.
There were also safety issues: the bathroom towel rail became extremely hot and both my girlfriend and I burned ourselves on it, and I stumbled on a raised threshold entering the spa.
Despite raising these issues afterwards, no apology or acknowledgement of the inconvenience was offered, which was disappointing.
R
Séjour de 1 nuit en mars 2026
