Unfortunately the managers/owners are not local. We were told not to come early because we would not be able to check-in until 4:00pm but that we would need to fill out some paperwork to get a parking pass before the office closed at 5:00pm. According to the owners, we would be sent a door code between 3:30 and 4:00. We arrived just after 4:00 but no code was sent. We called both of the telephone numbers the owners sent us (in case of an emergency) but there was no answer at either number. We left several messages. After two hours of calling and waiting, we got a call back from someone who told us they weren’t an owner or a manager but that they had a number we could try to get in with. We later got an apology from the owners (apparently they were out of cell phone range and couldn’t send the code or get our calls?) They offered late checkout as if that somehow made up for not being able to get into the place as contracted. Don’t get me wrong, the apartment was nice and the bed in particular was really comfortable but there is nothing worse than paying a lot of money to a stranger and not having that stranger follow through on their part. There are a few other issues future renters need to be aware of. There was a note on the washer/dryer saying absolutely no swimsuits, beach towels, shorts with pockets, etc could be washed in their appliance. They should make that clear on the rental description/agreement because we personally never would have rented a place where we couldn’t wash our beach stuff, especially when you are paying top dollar for a beach vacation. Supposedly the apartment complex had a laundry room somewhere in the complex but we just took our clothes home dirty. Also there were ants. We have spent over 30 nights in the Hawaiian Islands in the last 2 years and this was our first experience with ants. Again I think it mostly comes down to no local management.