I arrived three hours before check-in but was kindly allowed into my room as it was already prepared. While I was waiting the lovely receptionist gave me some great tips for places to visit on the island.The room was really cosy with antique-type furniture and the bathroom was really stunning with under-floor heating, a large bath, separate shower and Arran Aromatics toiletries. I found the rest of the hotel quite traditional - someone described it to me as "old-fashioned" - but I found it really cosy and inviting. My only gripe is that the TV was rather complicated to work but another team member did confirm that this was being reviewed.