Hello Ruth, Thank you for the 5 star review of our hotel! We highly appreciated your feedback of your recent stay with us. Our entire team from Front Desk, Housekeeping, Food and Beverage, Engineering and the Management works hard every day to exceed your expectations. It is our pleasure to have served you to the best of our abilities. We look forward to welcoming you back in the near future! Your friend in Hospitality, Holiday Inn Express & Suites – Waterloo/St. Jacobs

Hello Sonya, Thank you for the 4 star review of our hotel! We highly appreciated your feedback of your recent stay with us. Our entire team from Front Desk, Housekeeping, Food and Beverage, Engineering and the Management works hard every day to exceed your expectations. It is our pleasure to have served you to the best of our abilities. We look forward to welcoming you back in the near future! Your friend in Hospitality, Holiday Inn Express & Suites – Waterloo/St. Jacobs

Hello Kana,Thank you for sharing your feedback with us! We sincerely apologies for the inconvenience you experienced with the bathroom during your stay. We understand your frustration and regret that your room did not meet your expectations, especially as a returning guest. We will review our room assignment process to ensure we better accommodate our guest preferences in the future. We appreciate your loyalty and hope to have the opportunity to provide you with a comfortable stay on your next visit.

Hello Srel, Thank you for the 5 star review of our hotel! We highly appreciated your feedback of your recent stay with us. Our entire team from Front Desk, Housekeeping, Food and Beverage, Engineering and the Management works hard every day to exceed your expectations. It is our pleasure to have served you to the best of our abilities. We look forward to welcoming you back in the near future! Your friend in Hospitality, Holiday Inn Express & Suites – Waterloo/St. Jacobs

Hello Ms. Tiffany, Thank you for the 5-star review of our hotel! We highly appreciated your feedback of your recent stay with us. Our entire team from Front Desk, Housekeeping, Food and Beverage, Engineering and the Management works hard every day to exceed your expectations. It is our pleasure to have served you to the best of our abilities. We look forward to welcoming you back in the near future! Your friend in Hospitality, Holiday Inn Express & Suites – Waterloo/St. Jacobs

Hello Andrea, We highly appreciated your feedback of your recent stay with us. Our entire team from Front Desk, Housekeeping, Food and Beverage, Engineering and the Management works hard every day to exceed your expectations. It is our pleasure to have served you to the best of our abilities. We look forward to welcoming you back in the near future! Your friend in Hospitality, Holiday Inn Express & Suites – Waterloo/St. Jacobs

Hello Laurie, Thank you for the 5 star review of our hotel!We highly appreciated your feedback of your recent stay with us. Our premier location is ideal for anyone coming to visit the Elmira/St. Jacob’s Region to catch a play, do some quick shopping at the Outlet Mall or even try some tasty Apple Fritters at the St. Jacobs Market. Even being just minutes away from Uptown Waterloo and Conestoga Mall makes this a great area for your getaway.It is our pleasure to have served you to the best of our abilities. We look forward to welcoming you back in the near future! Your friend in Hospitality, Holiday Inn Express & Suites – Waterloo/St. Jacobs

Hello Bill, Thank you for the 4 star review of our hotel! We highly appreciated your feedback of your recent stay with us. Our premier location is ideal for anyone coming to visit the Elmira/St. Jacob’s Region to catch a play, do some quick shopping at the Outlet Mall or even try some tasty Apple Fritters at the St. Jacobs Market. Even being just minutes away from Uptown Waterloo and Conestoga Mall makes this a great area for your getaway.It is our pleasure to have served you to the best of our abilities. We look forward to welcoming you back in the near future! Your friend in Hospitality, Holiday Inn Express & Suites – Waterloo/St. Jacobs

Hello Arben,We're deeply sorry to hear about your recent experience at our hotel. We value your feedback and apologize for falling short of your expectations. Rest assured, we take cleanliness and guest satisfaction seriously, and we will address the issues you've raised with our management team to ensure they are promptly resolved. We appreciate your honesty and hope to have the opportunity to regain your trust in the future. If you'd like to discuss your concerns further, please don't hesitate to contact us directly.

Hello Ericka, Thank you for the 5 star review of our hotel! We highly appreciated your feedback of your recent stay with us. Our entire team from Front Desk, Housekeeping, Food and Beverage, Engineering and the Management works hard every day to exceed your expectations. It is our pleasure to have served you to the best of our abilities. We look forward to welcoming you back in the near future! Your friend in Hospitality, Holiday Inn Express & Suites – Waterloo/St. Jacobs

Hello Tabatha, Thank you for the 5 star review of our hotel! We highly appreciated your feedback of your recent stay with us. Our entire team from Front Desk, Housekeeping, Food and Beverage, Engineering and the Management works hard every day to exceed your expectations. It is our pleasure to have served you to the best of our abilities. We look forward to welcoming you back in the near future! Your friend in Hospitality, Holiday Inn Express & Suites – Waterloo/St. Jacobs

Hello Kristal, Thank you for the 5 star review of our hotel! We highly appreciated your feedback of your recent stay with us. Our entire team from Front Desk, Housekeeping, Food and Beverage, Engineering and the Management works hard every day to exceed your expectations. It is our pleasure to have served you to the best of our abilities. We look forward to welcoming you back in the near future! Your friend in Hospitality, Holiday Inn Express & Suites – Waterloo/St. Jacobs

Hello Alexandra, Thank you for the 5-star review of our hotel! We highly appreciated your feedback of your recent stay with us. Our entire team from Front Desk, Housekeeping, Food and Beverage, Engineering and the Management works hard every day to exceed your expectations. It is our pleasure to have served you to the best of our abilities. We look forward to welcoming you back in the near future! Your friend in Hospitality, Holiday Inn Express & Suites – Waterloo/St. Jacobs

Hello Hyeran,Thank you for taking time to provide your feedback about your experience at Holiday Inn Express & Suites Waterloo St. Jacobs! I would like to begin by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to make ourselves better to provide an exceptional experience in the future. Please contact the hotel directly to resolve this issue and we will be more than happy to assist. We appreciate for sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the near future.Your friend in Hospitality, Holiday Inn Express & Suites Waterloo St. Jacobs

Hello Susan, Thank you for the 3 star review of our hotel! We highly appreciated your feedback of your recent stay with us. Our entire team from Front Desk, Housekeeping, Food and Beverage, Engineering and the Management works hard every day to exceed your expectations. It is our pleasure to have served you to the best of our abilities. We look forward to welcoming you back in the near future! Your friend in Hospitality, Holiday Inn Express & Suites – Waterloo/St. Jacobs

Hello Marsha,Thank you for the 4 star review of our hotel! We highly appreciated your feedback of your recent stay with us. Our entire team from Front Desk, Housekeeping, Food and Beverage, Engineering and the Management works hard every day to exceed your expectations. Our indoor heated pool is always a guest favorite. Guests appreciate our kids play area with dumping bucket stations. It is ideal for the young and young at hearts. It is our pleasure to have served you to the best of our abilities. We look forward to welcoming you back in the near future! Your friend in Hospitality,

Hello Susan, Thank you for the 3 star review of our hotel! We highly appreciated your feedback of your recent stay with us. Our premier location is ideal for anyone coming to visit the Elmira/St. Jacob’s Region to catch a play, do some quick shopping at the Outlet Mall or even try some tasty Apple Fritters at the St. Jacobs Market. Even being just minutes away from Uptown Waterloo and Conestoga Mall makes this a great area for your getaway.It is our pleasure to have served you to the best of our abilities. We look forward to welcoming you back in the near future! Your friend in Hospitality, Holiday Inn Express & Suites – Waterloo/St. Jacobs

Hello Susan, Thank you for the 4 star review of our hotel! We highly appreciated your feedback of your recent stay with us. Our entire team from Front Desk, Housekeeping, Food and Beverage, Engineering and the Management works hard every day to exceed your expectations. It is our pleasure to have served you to the best of our abilities. We look forward to welcoming you back in the near future! Your friend in Hospitality, Holiday Inn Express & Suites – Waterloo/St. Jacobs

Hello Frank, Thank you for the 5 star review of our hotel! We highly appreciated your feedback of your recent stay with us. Our entire team from Front Desk, Housekeeping, Food and Beverage, Engineering and the Management works hard every day to exceed your expectations. It is our pleasure to have served you to the best of our abilities. We look forward to welcoming you back in the near future! Your friend in Hospitality, Holiday Inn Express & Suites – Waterloo/St. Jacobs

Hello Ghassan, Thank you for the 5 star review of our hotel! We highly appreciated your feedback of your recent stay with us. Our entire team from Front Desk, Housekeeping, Food and Beverage, Engineering and the Management works hard every day to exceed your expectations. It is our pleasure to have served you to the best of our abilities. We look forward to welcoming you back in the near future! Your friend in Hospitality, Holiday Inn Express & Suites – Waterloo/St. Jacobs

Hello Tracey, Thank you for the 4 star review of our hotel! We highly appreciated your feedback of your recent stay with us. Our entire team from Front Desk, Housekeeping, Food and Beverage, Engineering and the Management works hard every day to exceed your expectations. It is our pleasure to have served you to the best of our abilities. We look forward to welcoming you back in the near future! Your friend in Hospitality, Holiday Inn Express & Suites – Waterloo/St. Jacobs

Hello Sarah, Thank you for the 4 star review of our hotel! We highly appreciated your feedback of your recent stay with us. Our entire team from Front Desk, Housekeeping, Food and Beverage, Engineering and the Management works hard every day to exceed your expectations. It is our pleasure to have served you to the best of our abilities. We look forward to welcoming you back in the near future! Your friend in Hospitality, Holiday Inn Express & Suites – Waterloo/St. Jacobs

Hello Janet, Thank you for the 5 star review of our hotel! We highly appreciated your feedback of your recent stay with us. Our entire team from Front Desk, Housekeeping, Food and Beverage, Engineering and the Management works hard every day to exceed your expectations. It is our pleasure to have served you to the best of our abilities. We look forward to welcoming you back in the near future! Your friend in Hospitality, Holiday Inn Express & Suites – Waterloo/St. Jacobs

Hello Jiyang, Thank you for the 5 star review of our hotel! We highly appreciated your feedback of your recent stay with us. Our entire team from Front Desk, Housekeeping, Food and Beverage, Engineering and the Management works hard every day to exceed your expectations. It is our pleasure to have served you to the best of our abilities. We look forward to welcoming you back in the near future! Your friend in Hospitality, Holiday Inn Express & Suites – Waterloo/St. Jacobs

Hello Marc, Thank you for the 4 star review of our hotel! We highly appreciated your feedback of your recent stay with us. Our entire team from Front Desk, Housekeeping, Food and Beverage, Engineering and the Management works hard every day to exceed your expectations. It is our pleasure to have served you to the best of our abilities. We look forward to welcoming you back in the near future! Your friend in Hospitality, Holiday Inn Express & Suites – Waterloo/St. Jacobs

Hello Jackie,Thank you for the 5 star review of our hotel! We highly appreciated your feedback of your recent stay with us. Our entire team from Front Desk, Housekeeping, Food and Beverage, Engineering and the Management works hard every day to exceed your expectations. Our indoor heated pool is always a guest favorite. Guests appreciate our kids play area with dumping bucket stations. It is ideal for the young and young at hearts. It is our pleasure to have served you to the best of our abilities. We look forward to welcoming you back in the near future! Your friend in Hospitality, Holiday Inn Express & Suites – Waterloo/St. Jacobs--

Hello Chris Thank you for the 5 star review of our hotel! We highly appreciated your feedback of your recent stay with us. Our entire team from Front Desk, Housekeeping, Food and Beverage, Engineering and the Management works hard every day to exceed your expectations. It is our pleasure to have served you to the best of our abilities. We look forward to welcoming you back in the near future! Your friend in Hospitality, Holiday Inn Express & Suites – Waterloo/St. Jacobs

Hello Steven, Thank you for the 5 star review of our hotel! We highly appreciated your feedback of your recent stay with us. Our entire team from Front Desk, Housekeeping, Food and Beverage, Engineering and the Management works hard every day to exceed your expectations. It is our pleasure to have served you to the best of our abilities. We look forward to welcoming you back in the near future! Your friend in Hospitality, Holiday Inn Express & Suites – Waterloo/St. Jacobs

Hello Michael, Thank you for the 5 star review of our hotel! We highly appreciated your feedback of your recent stay with us. Our entire team from Front Desk, Housekeeping, Food and Beverage, Engineering and the Management works hard every day to exceed your expectations. It is our pleasure to have served you to the best of our abilities. We look forward to welcoming you back in the near future! Your friend in Hospitality, Holiday Inn Express & Suites – Waterloo/St. Jacobs

Hello Susan, Thank you for the 5 star review of our hotel! We highly appreciated your feedback of your recent stay with us. Our entire team from Front Desk, Housekeeping, Food and Beverage, Engineering and the Management works hard every day to exceed your expectations. It is our pleasure to have served you to the best of our abilities. We look forward to welcoming you back in the near future! Your friend in Hospitality, Holiday Inn Express & Suites – Waterloo/St. Jacobs

Hello Leigh, Thank you for the 5 star review of our hotel! We highly appreciated your feedback of your recent stay with us. Our entire team from Front Desk, Housekeeping, Food and Beverage, Engineering and the Management works hard every day to exceed your expectations. It is our pleasure to have served you to the best of our abilities. We look forward to welcoming you back in the near future! Your friend in Hospitality, Holiday Inn Express & Suites – Waterloo/St. Jacobs

Hello Akram,Thank you for sharing your concerns. We take guest feedback seriously. However, after reviewing our records, we couldn't find any indication of your stay with us. We encourage you to reach out to the hotel directly with your concerns so we can address them promptly.

Hello Robert, Thank you for the 5 star review of our hotel! We highly appreciated your feedback of your recent stay with us. Our entire team from Front Desk, Housekeeping, Food and Beverage, Engineering and the Management works hard every day to exceed your expectations. It is our pleasure to have served you to the best of our abilities. We look forward to welcoming you back in the near future! Your friend in Hospitality, Holiday Inn Express & Suites – Waterloo/St. Jacobs

Hello Eugene, Thank you for the 5 star review of our hotel! We highly appreciated your feedback of your recent stay with us. Our entire team from Front Desk, Housekeeping, Food and Beverage, Engineering and the Management works hard every day to exceed your expectations. It is our pleasure to have served you to the best of our abilities. We look forward to welcoming you back in the near future! Your friend in Hospitality, Holiday Inn Express & Suites – Waterloo/St. Jacobs

Hello Veronica, Thank you for the 5-star review of our hotel! We highly appreciated your feedback of your recent stay with us. Our premier location is ideal for anyone coming to visit the Elmira/St. Jacob’s Region to catch a play, do some quick shopping at the Outlet Mall or even try some tasty Apple Fritters at the St. Jacobs Market. Even being just minutes away from Uptown Waterloo and Conestoga Mall makes this a great area for your getaway.It is our pleasure to have served you to the best of our abilities. We look forward to welcoming you back in the near future! Your friend in Hospitality, Holiday Inn Express & Suites – Waterloo/St. Jacobs

Hello Joyce,Thank you for taking time to provide your feedback about your experience at Holiday Inn Express & Suites Waterloo St. Jacobs! I would like to begin by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to make ourselves better to provide an exceptional experience in the future. Please contact the hotel directly to resolve this issue and we will be more than happy to assist. We appreciate for sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the near future.Your friend in Hospitality, Holiday Inn Express & Suites Waterloo St. Jacobs

Hello Chris, Thank you for the 5 star review of our hotel! We highly appreciated your feedback of your recent stay with us. Our entire team from Front Desk, Housekeeping, Food and Beverage, Engineering and the Management works hard every day to exceed your expectations. It is our pleasure to have served you to the best of our abilities. We look forward to welcoming you back in the near future! Your friend in Hospitality, Holiday Inn Express & Suites – Waterloo/St. Jacobs

Hello Ted We highly appreciated your feedback of your recent stay with us. Our entire team from Front Desk, Housekeeping, Food and Beverage, Engineering and the Management works hard every day to exceed your expectations. It is our pleasure to have served you to the best of our abilities. We look forward to welcoming you back in the near future! Your friend in Hospitality, Holiday Inn Express & Suites – Waterloo/St. Jacobs

Hello Heywood, Thank you for the 5 star review of our hotel! We highly appreciated your feedback of your recent stay with us. Our entire team from Front Desk, Housekeeping, Food and Beverage, Engineering and the Management works hard every day to exceed your expectations. It is our pleasure to have served you to the best of our abilities. We look forward to welcoming you back in the near future! Your friend in Hospitality, Holiday Inn Express & Suites – Waterloo/St. Jacobs

Hello Phyllis, Thank you for the 5 star review of our hotel! We highly appreciated your feedback of your recent stay with us. Our entire team from Front Desk, Housekeeping, Food and Beverage, Engineering and the Management works hard every day to exceed your expectations. It is our pleasure to have served you to the best of our abilities. We look forward to welcoming you back in the near future! Your friend in Hospitality, Holiday Inn Express & Suites – Waterloo/St. Jacobs

Hello Tamara, Thank you for the 5 star review of our hotel! We highly appreciated your feedback of your recent stay with us. Our premier location is ideal for anyone coming to visit the Elmira/St. Jacob’s Region to catch a play, do some quick shopping at the Outlet Mall or even try some tasty Apple Fritters at the St. Jacobs Market. Even being just minutes away from Uptown Waterloo and Conestoga Mall makes this a great area for your getaway.It is our pleasure to have served you to the best of our abilities. We look forward to welcoming you back in the near future! Your friend in Hospitality, Holiday Inn Express & Suites – Waterloo/St. Jacobs

Hello John, Thank you for the 5 star review of our hotel! We highly appreciated your feedback of your recent stay with us. Our entire team from Front Desk, Housekeeping, Food and Beverage, Engineering and the Management works hard every day to exceed your expectations. It is our pleasure to have served you to the best of our abilities. We look forward to welcoming you back in the near future! Your friend in Hospitality, Holiday Inn Express & Suites – Waterloo/St. Jacobs

Hello Carlin, Thank you for the review of our hotel! We highly appreciated your feedback of your recent stay with us. Our entire team from Front Desk, Housekeeping, Food and Beverage, Engineering and the Management works hard every day to exceed your expectations. It is our pleasure to have served you to the best of our abilities. We look forward to welcoming you back in the near future! Your friend in Hospitality, Holiday Inn Express & Suites – Waterloo/St. Jacobs

Hello Jim,Thank you for taking time to provide your feedback about your experience at Holiday Inn Express & Suites Waterloo St. Jacobs! I would like to begin by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to make ourselves better to provide an exceptional experience in the future. We appreciate for sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the near future.Your friend in Hospitality, Holiday Inn Express & Suites Waterloo St. Jacobs

Hello Justis, Thank you for the 4 star review of our hotel! We highly appreciated your feedback of your recent stay with us. Our entire team from Front Desk, Housekeeping, Food and Beverage, Engineering and the Management works hard every day to exceed your expectations. It is our pleasure to have served you to the best of our abilities. We look forward to welcoming you back in the near future! Your friend in Hospitality, Holiday Inn Express & Suites – Waterloo/St. Jacobs

Hello Nancy, We highly appreciated your feedback of your recent stay with us. Our entire team from Front Desk, Housekeeping, Food and Beverage, Engineering and the Management works hard every day to exceed your expectations. It is our pleasure to have served you to the best of our abilities. We look forward to welcoming you back in the near future! Your friend in Hospitality, Holiday Inn Express & Suites – Waterloo/St. Jacobs

Hello Bill, Thank you for the 5 star review of our hotel! We highly appreciated your feedback of your recent stay with us. Our entire team from Front Desk, Housekeeping, Food and Beverage, Engineering and the Management works hard every day to exceed your expectations. It is our pleasure to have served you to the best of our abilities. We look forward to welcoming you back in the near future! Your friend in Hospitality, Holiday Inn Express & Suites – Waterloo/St. Jacobs

Hello Lisa,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. We strive to provide clear communication to our guests regarding amenities, and we regret any oversight regarding the pool's closure. Your comments regarding the shower have been noted, and we will address this issue with our maintenance team to ensure it is resolved promptly. We value your input and will work to improve communication among all departments to enhance the guest experience.