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Bewertungen von Kitchener Inn & Suites

2.5 out of 5
Kitchener Inn & Suites
4355 King Street E, Kitchener, ON

Bewertungen

8.0

Sehr gut

596 von insgesamt 1404 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
419 von insgesamt 1404 Gästebewertungen haben eine Bewertung von 8 - Gut" "
208 von insgesamt 1404 Gästebewertungen haben eine Bewertung von 6 - Okay" "
100 von insgesamt 1404 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
81 von insgesamt 1404 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8.0/10

Sauberkeit

8.6/10

Personal & Service

7.6/10

Ausstattung

7.8/10

Zustand der Unterkunft

7.8/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Wolfgang

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
kein kommentar
Aufenthalt von 3 Nächten im März 2024
Antwort von Chad am 5. März 2024
Thank you Wolfgang for taking the time to share your feedback with us. We look forward to seeing you again soon. Take care

10/10 – Hervorragend

Florian Franz

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Front Desk Reservations am 18. Dez. 2023
Thanks for the great score Florian Franz. We are looking forward to seeing you again in the future.

6/10 – Okay

Saed, Karlsruhe

Mit der Familie gereist
Located near the airport. For a stay of 1 night it was OK, but would not book for several nights due to old and renovation need in the room we had. The personal was very nice and helpful.
Aufenthalt von 1 Nacht im August 2023
Antwort von Front Desk Reservations am 14. Aug. 2023
Hello Saed, We are ideally located near the Waterloo Regional Airport. We are actually getting prepared for a full on renovation flip in the new year to a Holiday Inn Express. I do hope you will reconsider should you be traveling this way again. We would be happy to have you come back,.Kind Regards

8/10 – Gut

Viktor

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Sehr freundliches Hotel, gute Atmosphere, gut gelegen.
Aufenthalt von 2 Nächten im Juni 2023
Antwort von Front Desk Reservations am 12. Juni 2023
Good Morning Viktor,Thank you for taking the time to share your review on this forum.We appreciate your compliments and it makes us happy to know you enjoyed your stay with us. Should you be traveling to the area in the future, we would be delighted to welcome you back once again.For now we wish you Safe Travels!

8/10 – Gut

Christine

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Good value hotel with obvious recent remodels. Easy access from the airport. Breakfast was medi-ocre, but about average for a value-hotel.
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Vivian oi han

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024

8/10 – Gut

James Ashe

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Room was brand new renovation and staff was friendly. Unfortunately there is heavy construction in the lobby causing lots of dust. The wait to check in was also long and we had to listen to hammer drills chipping up tiles in the lobby the whole time. Could barely hear the front desk staff. Noise did not carry in to room though. Might not have picked here if there was an indication there was construction while booking.
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Kaitlyn

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The hotel is being renovated. The rooms are so nice. It feels like you’re the 1st to stay in the new room. Great and friendly staff.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Front Desk Reservations am 24. Mai 2024
Thank you, Kaitlyn, for sharing your experience. We look forward to seeing you again soon.

6/10 – Okay

Kristina

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Personal & Service
Rooms were ok for the price, but breakfast was really poor quality
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Front Desk Reservations am 24. Mai 2024
Thank you for sharing our growing pains, Kristina, as we renovate the 1st floor breakfast area. Looking forward to trying again soon when our refresh is completed.

10/10 – Hervorragend

Erin

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Although still under remodeling still an excellent hotel
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Front Desk Reservations am 24. Mai 2024
Thank you for sharing our growing pains, Kristina.We appreciate the kind words.

8/10 – Gut

Lesley

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
the renovations are very nice. not much attention to safety e.g. non slip mat in bathtub or safety bar to enable getting in and out without falling. breakfast leaves a lot to be desired. powdered eggs, tough sausage and stale muffins need to be improved. coffee was good
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Front Desk Reservations am 24. Mai 2024
No powder in those eggs. Muffins are individually packaged. Thank you for your feedback

4/10 – Schlecht

Lindsay

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Verbesserungswürdig: Zustand der Unterkunft
The breakfast was very subpar. There was no blow dryer. A solid C lodging.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Front Desk Reservations am 24. Mai 2024
Blow dryers are available on demand. We're sorry breakfast didn't meet your expectations during our renovations to the main floor. We hope we can do better when all is complete.

8/10 – Gut

Imelda

Mit der Familie gereist
Gut: Zustand der Unterkunft
The comforter was so itchy and my legs was so red as I kept on scratching
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Front Desk Reservations am 24. Mai 2024
Thank You for the feedback, Imelda

10/10 – Hervorragend

Carol

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Front Desk Reservations am 24. Mai 2024
We appreciate the great score, Carol.

10/10 – Hervorragend

jalal

Mit der Familie und kleinen Kindern gereist, Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very Clean
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Front Desk Reservations am 24. Mai 2024
Thanks, Jalal, for the compliment. See you on your next stay.

6/10 – Okay

Zarka

Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Front Desk Reservations am 24. Mai 2024
Thank you for the feedback, Zarka. Let us know what we can do to improve in the future.

10/10 – Hervorragend

Louise

Mit dem Partner gereist
Brand new room is immaculate!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Chad am 13. Mai 2024
Thank you Louise for taking the time to share your valued feedback with us. We look forward to seeing you again soon. Take care

10/10 – Hervorragend

Bill

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Rooms are recently renovated and nice
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Chad am 13. Mai 2024
Thank you Bill for taking the time to share your valued feedback with us. We look forward to seeing you again soon. Take care

8/10 – Gut

Erin

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Has gone and is doing complete renovation….very well done .. I would have given five stars but breakfast was a little to be expected from renovation and the chairs to sit in were well worn but then again maybe hadn’t got around to get new ones..
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Chad am 10. Mai 2024
Thank you Erin for taking the time to share your valued feedback with us. We look forward to seeing you again soon. Take care.

8/10 – Gut

Devika

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very clean property. Spacious clean room with comfortable beds. Breakfast can be improved.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Chad am 10. Mai 2024
Thank you Devika for taking the time to share your valued feedback with us. We look forward to seeing you again soon. Take care.

10/10 – Hervorragend

Donna

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I've been a frequent visitor and been staying in this hotel whenever we are in Kitchener since 2018 and it never failed to always make us feel comfortable since from its old management to its new management. The covenience around the area has been our preference next to comfort. Highly recommended! The new management has done a job well done in upgrading the interiors of the hotel. It is more modernized and has a very well lighted rooms. Also the blackout curtains is literally black out. Hard to tell when its day or night unless we open them up. We will always keep on coming back there .
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Front Desk Reservations am 6. Mai 2024
Thanks Donna for your repeated patronage. We are so happy that you enjoyed our property refresh. Looking forward to seeing you again.

10/10 – Hervorragend

Alina

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Extremely clean, newly renovated hotel. Comfortable beds, courteous front desk staff, quiet environment for a good night sleep. Definitely recommend. We had a morning flight so the perfect place to sleep. Nice passion touch is the complimentary breakfast.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Front Desk Reservations am 6. Mai 2024
We are lucky to be in a fairly quiet area. With our new rooms and beds, it makes for great sleeping conditions. We have the easiest direct route to the airport from our hotel. Thank you, Alina, for your show of appreciation

10/10 – Hervorragend

PAUL

Gut: Sauberkeit und Personal & Service
Renovated room was much improved from past version.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Front Desk Reservations am 4. Mai 2024
Thanks Paul. We are glad that you enjoyed our newly renovated room. We are at a point now where all available rooms at Kitchener Inn and Suites are renovated rooms. We appreciate the feedback.

4/10 – Schlecht

Dileep

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Front Desk Reservations am 4. Mai 2024
We are sorry that your stay was not up to your expectations. We wish that we could have had any issues brought to our attention during your stay. Please let us know any way we might improve your experience in the future.

10/10 – Hervorragend

Mohamed

Aufenthalt von 2 Nächten im April 2024
Antwort von Front Desk Reservations am 24. Mai 2024
Mohamed, we appreciate the fine ranking. See you next time.

8/10 – Gut

John

Aufenthalt von 4 Nächten im April 2024
Antwort von Front Desk Reservations am 24. Mai 2024
Thanks for taking the time to rate us, John.

6/10 – Okay

Claire

Mit dem Partner gereist
Gut: Sauberkeit
Positives: Dan was a great concierge! (granted us late check out/early check in :) ) awesome location (close to lots of food), Breakfast was lovely and had tons of options/variety (yummy waffle maker). Bed was comfy and room was clean We were in one of the new King suites and noticed a number of things that could have been better- staff was very friendly but I got sick and ran a fever the first night and nobody was able to access clean sheets for us to replace on the bed the next day when we asked for some. Instead we ended up buying a tide pod from them and doing laundry ourselves - one out of 2 machines was broken, and then other said it was 2.50$ per load and only accepted quarters. We went to get quarters downstairs, but when went to start the machines and they required 4$ per load? so we went BACK downstairs where staff confirmed it's 4$ (despite the sign on the laundry machine that we had a picture of) and they didn't have enough quarters for us to buy to use the machine. Cost us 10$ to wash our own sheets and change the bedding for a 2 night stay... kind of odd- no reimbursement. Negatives: -we were met with "I don't know you can come back later to ask" on a few occasions by staff -no outlet at desk to use in our room --> used by light and phone already -no coat hangers- little closet (where we hung our formalwear but nowhere for wet coats) -water temp took ages to heat up/regulate (5 mins) -key card kept not working to open our room
Aufenthalt von 2 Nächten im April 2024
Antwort von Concierge Dan am 3. Mai 2024
I wish I would have known about the sheet situation, I would have helped you out right away. (i didn't know that is what you were laundering) We will review our front desk training procedures, you should never get an " I don't know?" from our front desk staff. The charging station on the new desks is on the side of the desk away from the window, about 3 inches down, for all those reading this review. Thanks for your feedback and the compliment Claire.

10/10 – Hervorragend

Michael

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Had a newly renovated room. The blackout blind was the best I've ever seen!!
Aufenthalt von 2 Nächten im April 2024
Antwort von Chad am 2. Mai 2024
Thank you Michael for taking the time to share your valued feedback with us. We look forward to seeing you again soon. All the best!

10/10 – Hervorragend

Alicia

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
All renovated.
Aufenthalt von 2 Nächten im April 2024
Antwort von Chad am 2. Mai 2024
Thank you Alicia for sharing your valued feedback with us. We hope to see you again soon. Take care.

2/10 – Ungenügend

Ar

Aufenthalt von 1 Nacht im April 2024
Antwort von Front Desk Reservations am 24. Mai 2024
So sorry that your experience did not live up to expectations. We hope you might consider us in the future, when our renovations are complete

10/10 – Hervorragend

Robert

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location
Aufenthalt von 1 Nacht im April 2024
Antwort von Chad am 26. Apr. 2024
Thank you Robert for taking the time to share your valued feedback with us. We look forward to seeing you again soon. Take care

10/10 – Hervorragend

Maryanne

Aufenthalt von 1 Nacht im April 2024
Antwort von Chad am 17. Mai 2024
Thank you Maryanne for taking the time to share your valued feedback with us. We look forward to seeing you again soon. Take care

10/10 – Hervorragend

Hodari

Aufenthalt von 1 Nacht im April 2024
Antwort von Chad am 17. Mai 2024
Thank you Hodari for taking the time to share your valued feedback with us. We look forward to seeing you again soon. Take care

6/10 – Okay

Jorge

Gut: Sauberkeit
Aufenthalt von 1 Nacht im April 2024
Antwort von Chad am 26. Apr. 2024
Thank you Jorge for taking the time to share your valued feedback with us. We look forward to seeing you again soon. Take care

10/10 – Hervorragend

Kim

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Amazing and welcoming staff
Aufenthalt von 1 Nacht im April 2024
Antwort von Chad am 24. Apr. 2024
Thank you Kim for taking the time to share your valued feedback with us. We look forward to seeing you again soon. Take care

10/10 – Hervorragend

Julia

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Other than a new smell from the new carpet smell it was great.
Aufenthalt von 1 Nacht im März 2024
Antwort von Chad am 23. Apr. 2024
Thank you Julia for taking the time to share your valued feedback with us. We look forward to seeing you again soon. Take care

10/10 – Hervorragend

Yan

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff at the front desk were very friendly and helpful. The kitchen stuff was very nice to give us early start after we explained the situation. Really appreciate it!
Aufenthalt von 1 Nacht im April 2024
Antwort von Front Desk Reservations am 22. Apr. 2024
Thank you for the feedback Yan. We are glad you were able to enjoy the full hot breakfast.

10/10 – Hervorragend

Ross

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Our suite was clean and in good repair. Although the building was evidently undergoing renovations, it was still neat and tidy.
Aufenthalt von 1 Nacht im April 2024
Antwort von Front Desk Reservations am 22. Apr. 2024
We are happy that our growing pains didn't interfere with you enjoying your stay. Thanks for letting us know Ross.

8/10 – Gut

Claudia

Geschäftlich gereist
Gut: Sauberkeit und Ausstattung
Room was very clean and comfortable.
Aufenthalt von 1 Nacht im April 2024
Antwort von Chad am 19. Apr. 2024
Thank you Claudia for taking the time to share your valued feedback with us. We look forward to hosting you again soon. Take care

10/10 – Hervorragend

Nathan

fast easy and convenient
Aufenthalt von 3 Nächten im April 2024
Antwort von Chad am 19. Apr. 2024
Thank you Nathan for taking the time to share your valued feedback with us. We look forward to hosting you again soon. Take care

6/10 – Okay

Rosie

Mit der Familie gereist
Gut: Ausstattung
Good
Aufenthalt von 1 Nacht im April 2024
Antwort von Front Desk Reservations am 15. Apr. 2024
Thanks Rosie we look forward to being better for you next time.

8/10 – Gut

Alison

Aufenthalt von 2 Nächten im April 2024
Antwort von Front Desk Reservations am 6. Mai 2024
Thank You for the good rating Alison. We look forward to perfection on your next stay.

10/10 – Hervorragend

Kirsten

Great!
Aufenthalt von 1 Nacht im April 2024
Antwort von Front Desk Reservations am 15. Apr. 2024
Thanks so much Kirsten. We are so glad that you enjoyed your stay.

10/10 – Hervorragend

Karen

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very clean and friendly staff, great continental breakfast and close to the auditorium.
Aufenthalt von 2 Nächten im April 2024
Antwort von Front Desk Reservations am 15. Apr. 2024
Our breakfast is a big hit since the addition of the waffle station. Thanks for the feedback Karen.

10/10 – Hervorragend

James

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im April 2024
Antwort von Front Desk Reservations am 15. Apr. 2024
Thanks for your kind rating. We appreciate your support.

6/10 – Okay

Dan

Geschäftlich gereist
Gut: Personal & Service
TV reception was intermittent at times. Heat pump/furnace system required servicing, dirty and blew air no adjustment.
Aufenthalt von 5 Nächten im April 2024
Antwort von Front Desk Reservations am 15. Apr. 2024
So sorry for your troubles Dan. We wish you would have contacted us during your room difficulties. We our reviewing our maintenance procedures and look forward to improving your experience.

10/10 – Hervorragend

Sukhdev

Gut: Sauberkeit
Good
Aufenthalt von 1 Nacht im April 2024
Antwort von Front Desk Reservations am 15. Apr. 2024
Thank you Sukhdev. We appreciate you taking the time topost your review

10/10 – Hervorragend

Jennifer

Checkin was easy, staff friendly, room was a good size, very clean and modern. The lobby and decor was modern and appealing. Free breakfast was great! Lots of space for people. The little kitchenette space was very functional and there was good closet space. Washroom was a good size, clean, and updated. Bed was very comfortable and linens good quality. Furniture modern and clean. Definitely will stay here again and would highly recommend this hotel.
Aufenthalt von 1 Nacht im April 2024
Antwort von Front Desk Reservations am 15. Apr. 2024
Wow! Thank you for the comprehensive and positive response Jennifer. We are so glad you enjoyed your stay.

8/10 – Gut

Aaron, Hillsdale

Aufenthalt von 1 Nacht im April 2024
Antwort von Front Desk Reservations am 15. Apr. 2024
We look forward to attaining perfection on your next stay. We appreciate your feedback Aaron.

8/10 – Gut

Onome

Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
No good food and poor food management, staff don’t clean room on time
Aufenthalt von 4 Nächten im April 2024
Antwort von Front Desk Reservations am 16. Apr. 2024
We are sorry that your stay did not meet your expectations. We are reviewing department guidelines in the areas of your concern.Thanks for the good rating.