First of all the loft is lovely and close to historic Knoxville within walking distance, which is why we chose it. Now let me cut to the chase. My husband and I have been staying in VRBO‘s for years and this is by far the worst experiences we’ve ever had .On the second day of our stay coming back in the late afternoon we put our code in and the door could only open an inch. We called the property management representative and after several tries and different codes we still couldn’t get it. They asked us to take a picture of the door for them in order to give them a visual idea of the problem .After sending, we could no longer get hold of the person helping us or not helping us rather. They finally got hold of us again and long story short could not help us until the morningand we ended up having to get a hotel room . Now mind you, we had none of our things.Nightmare! Consulting with the team kept being referred to, but not one member of that team could come and help us. Eventually ,at 11am the next morning, they got us back in. Now you would think they’d want to compensate us for the night we couldn’t get back in, but we actually had to ask them and the team had to discuss it. They did compensate us, but they should’ve offered first.
