Außenpool

Bewertungen von NH Boat Lagoon Phuket Resort

5 out of 5
NH Boat Lagoon Phuket Resort
22/22 Moo 2, Thepkasattri Rd, Ko Kaeo, Phuket

Bewertungen

7.2

Gut

31 von insgesamt 136 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
50 von insgesamt 136 Gästebewertungen haben eine Bewertung von 8 - Gut" "
26 von insgesamt 136 Gästebewertungen haben eine Bewertung von 6 - Okay" "
18 von insgesamt 136 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
11 von insgesamt 136 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

7.4/10

Sauberkeit

7.2/10

Personal & Service

7.8/10

Ausstattung

7.0/10

Zustand der Unterkunft

7.6/10

Umweltfreundlichkeit

Bewertungen

2/10 – Ungenügend

Markus, Berlin

Gut: Sauberkeit und Zustand der Unterkunft
poorly sound-proofed

10/10 – Hervorragend

Olivia

Mit dem Partner gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
So lovely
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Thip am 14. Feb. 2024
Dear Khun Olivia,Thank you for taking the time to share your recent experience through Expedia.comWe appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.It's Always A Pleasure,Thipyarat PhetsringoenRoom Division Manager

8/10 – Gut

Adam

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Hotel was amazing, it is a very large complex so need a fair walk to get to your room if in a suite. For a room this expensive, my only fault of the motel is no pillow menu. (So not much to pick on) Location is not central to much other than the marina, food options around quite expensive because you are within the marina complex (so assume you have money) Supermarket just next door and 7-11 at end of driveway (all accessible with free shuttle from lobby) Taxi is very easy from lobby or driveway + fixed shown cost ( see photo ) which was great.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Thip am 11. Feb. 2024
Dear Mr. Adam,Thank you for sharing your great experience with us. We are really glad to hear that you were enjoyed your stay, and our location and room were meet your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.We look forward to welcoming you again in the near future.Kind regards,Thipyarat Phetsringoen

8/10 – Gut

Adam

Aufenthalt von 3 Nächten im Februar 2024
Antwort von Thip am 9. Feb. 2024
Dear Mr. Adam,Thank you for choosing stay with us and sharing rating us in Expedia.com.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Thipyarat PhetsringoenRoom Division Manager

2/10 – Ungenügend

Nelson

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
The room given to me was not listed on the site so it was a shock to check in get a different room but the worst part was how discussing the room was it was absolutely filthy and there’s construction going on all sides bugs,flies no door bumpers so you can literally here all the doors slamming shut. Never again will I stay there.
Aufenthalt von 12 Nächten im Januar 2024
Antwort von Thip am 9. Feb. 2024
Dear Mr. Nelson,Thank you for taking the time to review us.Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,Thipyarat PhetsringoenRoom Division Manager

2/10 – Ungenügend

Derrick

Aufenthalt von 6 Nächten im Januar 2024
Antwort von Thip am 17. Jan. 2024
Dear Mr. Derrick,Thank you for your sharing your experience with us. However, we are really disappointed to learn that you stay with us didn't live up your expectations. Please feel free to sharing the details with us to improving our service delivery or any area should be improving. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Sincerely yours,Thipyarat PhetsringoenThe Management Team

10/10 – Hervorragend

ALEN

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nh boat lagoon resort phuket
There was a bait and switch. We stayed away from the main resort. Meaning we had to get a buggy every time we wanted to use the facilities. But overall we had a calm stress free restful break. Also the food is bland but still edible so i am sure we could recommend this resort
Aufenthalt von 5 Nächten im Dezember 2023
Antwort von Thip am 9. Jan. 2024
Dear Mr. Alen,Thank you for choosing stay with us and sharing your great experience following your stay.We were delighted that you enjoyed your stay with us and that you were particularly pleased by the hospitality and genuine service from our team. Your encouraging compliments are certainly appreciated and have been passed on to our team who were thrilled to learn about you great experience and appreciative comments.Thank you once again for your valuable feedback. The team and I are very much looking forward to welcoming your return to NH Boat Lagoon Phuket Resort in the near future for another memorable experience.It's Always A Pleasure,Thipyarat PhetsringoenThe Management Team

6/10 – Okay

Usman

Aufenthalt von 4 Nächten im Dezember 2023
Antwort von Thip am 5. Jan. 2024
Dear Mr. Usman,Season greeting from NH Boat Lagoon Phuket Resort!Thank you for choosing us and sharing your experience with us via Expedia.com. Please accept my apologies if our service or facilities did not meet your expectations. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Kind regards,Thipyarat PhetsringoenThe Management Team

10/10 – Hervorragend

jesper

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Fantastisk hotel som gav os et fremragende ophold Kan anbefales. Gode faciliteter og et meget hjælpsom personale. Også morgen maden var god, vi manglede intet. Lystbåd miljøet med gode restauranter. Et meget sikkert sted og hvis man skal et smut til Phi phi sejler man fra havnen. Vi kommer gerne tilbage. Til management i har et dygtige medarbejdere.
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Thip am 27. Dez. 2023
Dear Mr. Jesper,I am delighted that you had a memorable stay with us here at NH Boat Lagoon Phuket Resort. We are truly grateful for the wonderful feedback you provided about our hotel, your stay, and our team. We are committed to consistently providing a memorable experience for our guests and your feedback and appreciation is the greatest motivation and reward for myself and the team. We are delighted to have had you as our guest and look forward to welcoming you back.It's Always A Pleasure,Thipyarat PhetsringoenThe Management Team

4/10 – Schlecht

Janne

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Thip am 5. Jan. 2024
Dear Ms. Janne,Season Greeting from NH Boat Lagoon Phuket Resort!First of all, thank you for your sharing your experience with us. We have noted just only you're rating, and we felt really disappointed that we not meet your expectations. Please advise if there is any recommendation to improving to better service. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Sincerely yours,Thipyarat PhetsringoenThe Management Team

10/10 – Hervorragend

James

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Thip am 5. Jan. 2024
Dear Mr. James,Season greeting from NH Boat Lagoon Phuket Resort!Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.It's Always A Pleasure,Thipyarat PhetsringoenThe Management Team

6/10 – Okay

Wuttichai

Mit einer Gruppe gereist
Gut: Sauberkeit und Personal & Service
staffs are good service mind
Aufenthalt von 3 Nächten im November 2023
Antwort von Thip am 6. Dez. 2023
Dear Khun Wuttichai,Warm greeting from NH Boat Lagoon Phuket Resort!Thank you for your kindly sharing your experience with us. We are delighted to learn that you had a memorable stay and we appreciate your kind praise of our team members. I will ensure to share this feedback with them and the rest of the team to continue to inspire and motivate them to deliver exceptional customer service.Thank you again for your time. We hopefully to welcome you again in the near future.Always A Pleasure,Thipyarat PhetsringoenThe Management Team

2/10 – Ungenügend

Jose Ramon

They gave us a room in another building, they told us that it was a better room. The cleanliness was conspicuous by its absence. The bathroom was about 30 years old. There was no furniture. There were not even tables on the sides of the bed. It had a good terrace and nice views but not a chair. to sit and even less a table, the truth is if this is a 5 star I would take 2 or 3 from it, we will never return I understand that they are having a wedding but that they get you out of the way because you come through an agency I see it as very bad.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Thip am 6. Dez. 2023
Dear Mr. Jose Ramon,Thank you for choosing stay with us and sharing your experience following your stay. Please accept my apologies that your guest room did not living up to your expectations and our cleanliness, room conditions, room decoration and facilities. I regret that we did not meet our high standards during your recent stay.Preventive maintenance is a top priority at our hotel; rest assured that your comments have been shared with our concerned departments and action has been taken to ensure these issues are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,Thipyarat PhetsringoenThe Management Team

10/10 – Hervorragend

Captain Graeme

Gut: Zustand der Unterkunft
Great stay👍👍
This hotel has had a real makeover, and it shows. The staff seemed very happy in their work, and nothing appeared to be too much trouble. The wide screen TV accepts external hard drive. The shower has great pressure and bathroom stocked with good shampoo and shower gel. Buffet breakfast was excellent but sadly, no Bacon. Parking is easy and right by the door. If I have to find one fault, the mattress is very hard, but always the same in Thailand 😉
Aufenthalt von 2 Nächten im November 2023
Antwort von Thip am 27. Dez. 2023
Dear Captain Graeme,I am delighted that you had a memorable stay with us here at NH Boat Lagoon Phuket Resort. We are truly grateful for the wonderful feedback you provided about our hotel, your stay, and our team. However, we are really apology for mattress quality was not meet your expecation. Your comment had been shared to concerned departments to improving the area. Again, we are sadly to hear that you were not have a chance to enjoy with our bacon which is on requestedd at our Egg station. We will ensure that you will not miss it for next visit.We are committed to consistently providing a memorable experience for our guests and your feedback and appreciation is the greatest motivation and reward for myself and the team. We are delighted to have had you as our guest and look forward to welcoming you back.It's Always A Pleasure,Thipyarat PhetsringoenThe Management Team

6/10 – Okay

Sachin

Mit einer Gruppe gereist
Verbesserungswürdig: Personal & Service
Scam NH Boat
Please do not book your stay here, such a scam they do. Even when we did not smoke inside the room , the detector had service issues. They put us a fine of 2000 baht for not smoking in the room.
Aufenthalt von 2 Nächten im November 2023
Antwort von Thip am 12. Nov. 2023
Dear Mr. Sachin,Warm greeting from nH Boat Lagoon Phuket Resort!I sincerely apologize that your stay with us got off to a bad start and we didn't met your expectations in a number of areas. This is most definitely not exemplary of a stay at NH Boat Lagoon Phuket Resort. However, regarding to your review, kindly informed you that our Health & Safety team are really concerned with the smoke detectors as it's really impacting our guest safety to ensure all the areas are coverage our guests security. Starting from the check in procedure we are clearly mentioned that our hotel is non-smoking hotel and smoking fine will be applied in case of any in-room smoking found with evidence proved. Please ensure that hotel not intending to do as your mentioned, but we are concern with health and safety.Once again, we are really apology for any inconvenience may cause you and hopefully to have an opportunity to welcome you and your friend again in the future.Sincerely yours,Thipyarat PhetsringoenThe Management Team

10/10 – Hervorragend

Alan

Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Thip am 12. Nov. 2023
Dear Mr. Alan,Warm greeting from nH Boat Lagoon Phuket Resort!Thank you for taking the time to review us in Expedia.com following your recent stay with us.We were delighted that you enjoyed your stay with us and that you were particularly pleased by the hospitality and genuine service from our team. Your encouraging compliments are certainly appreciated and have been passed on to our team who were thrilled to learn about you great experience and appreciative comments.Thank you once again for your valuable feedback. The team and I are very much looking forward to welcoming your return to NH Boat Lagoon Phuket Resort in the near future for another memorable experience.It's Always A Pleasure,Thipyarat PhetsringoenThe Management Team

6/10 – Okay

Giselle

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit und Personal & Service
It’s reasonably priced, rooms are fine, nothing special but comfortable. Breakfast doesn’t have much variety or good quality but the omelettes were great. Staff were friendly & helpful.
Aufenthalt von 1 Nacht im September 2023
Antwort von Thip am 23. Okt. 2023
Dear Giselle,Thank you for taking the time to share your recent experience through Expedia.com.We appreciate your feedback and are delighted to learn that you enjoyed your stay with our reasonably priced and comfortable of the room. However, we are really apology to hear that our Breakfast does not meet your expectation. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Thipyarat PhetsringoenThe Managemen Team

10/10 – Hervorragend

Mohammed

Aufenthalt von 13 Nächten im Juli 2023
Antwort von Thip am 1. Aug. 2023
Dear Mr. Mohammed,Thank you very much for your recent stayed with us and sharing your pleasant stay in Expedia.com about your experience with us. We are delighted to learn that you had a memorable stay with us and enjoy with value of money, our facility and location. Your review had been shared with our team member and management team to encourage them. Thank you again for your time to review us. We look forward to welcoming you back to NH Boat Lagoon Phuket Resort in the near future. It's Always a Pleasure, Thipyarat Phetsringoen The Management Team

2/10 – Ungenügend

Verifizierter Reisender

Mit der Familie gereist
Verbesserungswürdig: Personal & Service und Komfort des Zimmers
Service was poor in general - no one to help with luggage when we arrived and general very very slow and dont understand english well
Aufenthalt von 2 Nächten im Januar 2023
Antwort von Ton am 6. Jan. 2023
Dear Value GuestPlease accept our sincere apology for the disappointing experience you had during your recent stay with us. It is always disheartening to receive negative reviews, but I appreciate you taking the time to send us your feedback as we can only improve and fix issues if we are made aware of them.Please be assured that your feedback has been heard and the actions will be taken to rectify the problem you mentionWe hope you will give us another chance to serving and look forward to welcoming you back.Yours Faithfully

10/10 – Hervorragend

ang

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
it a nice place to stay in
Antwort von Ton am 6. Jan. 2023
Dear Value GuestGreetings from NH Boat Lagoon PhuketWe would like to thank you very much for stayed with us and thank you for taking time to review our resort. It’s always heartwarming to hear that, you like our resort.We are looking forward to welcome you again in the near future.Kind Regards,

8/10 – Gut

Daniel, DORAL

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Juli 2022

2/10 – Ungenügend

David

Aufenthalt von 1 Nacht im Juli 2022
Antwort von Boat Lagoon Resort Team am 19. Sept. 2022
Dear Mr. David,Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.We appreciate you spending the time to share your negative experience with us. This kind of feedback helps us grow and makes Boat Lagoon Resort’s team better.Best Regards,

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This was our second time staying here in the last 12 months. The first time we were here for 3 weeks. The rooms are large and clean. The bed is very comfortable. The staff is very friendly and do their best to meet your needs. The absolutely best part of this resort is the pool. It’s large and the grounds around it are lovely. I especially loved my little patio. It is so nice to walk out onto the patio and there’s the pool and the gardens. Great to sit and have coffee in the morning. Peaceful. I definitely recommend getting the upgrade.
Aufenthalt von 2 Nächten im Januar 2021

10/10 – Hervorragend

Pui

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im November 2020
Antwort von tarapong am 18. Nov. 2020
Dear Value Guest Greetings from Boat Lagoon Resort, Phuket We would like to thank you very much for selected to stay with us and thank you for taking time to review our resort. It’s always heartwarming to hear that, you like our resort. We are looking forward to welcome you again in the near future. Kind Regards, Resort Management Team

4/10 – Schlecht

Benjakan

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
สระว่ายน้ำปิดปรับปรุง4เดือน แต่ไม่มีการแจ้งใดๆ สนามเด็กเล่นก็มีแต่ฝุ่น เด็กๆเล่นอะไรไม่ได้เลย ห้องอาหารสั่งอาหารกว่าจะได้ 40นาที สั่งแค่ผัดซีอิ้วกับกะเพรา อาหารเช้าก็แย่ มีน้อยมาก แก้วจานชามไม่สะอาดเลย เป็นคราบ ห้องพักเก่า พนักงานพูดจาเฉยเมย ไม่ค่อยประทับใจ ห้องเก่า
Aufenthalt von 1 Nacht im März 2020
Antwort von Ton am 31. März 2020
Dear Value Guest Greetings from Boat Lagoon Resort, Phuket We would like to thank you very much for selected to stay with us and thank you for taking time to review our resort. It’s help us a lot to pinpoint our weakness. We will work harder improve our services even better in the future. We are looking forward to welcome you again in the near future. Kind Regards, Resort Management Team

8/10 – Gut

Wai Kuen

Gut: Personal & Service
Acceptable
Location is good as this is located between airport and patong. The room is big, but it is very common as expected in Phuket. In fact, the facilities are rather old, and staff can't speak very fluent English.
Aufenthalt von 1 Nacht im Februar 2020
Antwort von Ton am 17. Feb. 2020
Dear Value Guest Greetings from Boat Lagoon Resort, Phuket We would like to thank you very much for selected to stay with us and thank you for taking time to review our resort. Also your comment helping us a lot to improve our services even better in the future. We are planning for more English training to our staffs for better communication in the future. We are looking forward to welcome you again in the near future. Kind Regards, Resort Management Team

4/10 – Schlecht

Timothy H

Verbesserungswürdig: Komfort des Zimmers
Be careful
The room was above a kitchen that started cooking at 6.00 am. The smell of burnt cooking was terrible. Otherwise the room was OK. You do a lot of walking to get anywhere in the resort.
Aufenthalt von 8 Nächten im Januar 2020
Antwort von Ton am 10. Feb. 2020
Dear Value Guest Greetings from Boat Lagoon Resort, Phuket We would like to thank you very much for selected to stay with us and thank you for taking time to review our resort. It’s help us a lot to improve our services. And please accept our apologies for any inconvenience during your stayed. We will work harder to fix the issue you experienced. We are looking forward to welcome you again in the near future. Kind Regards, Resort Management Team

10/10 – Hervorragend

eddie, hong kong

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
good staff with welcome smile, big swimminv pool , not crowded of people, easy access to pool from room (grand deleux / house wing)
Aufenthalt von 3 Nächten im Januar 2020
Antwort von Ton am 25. Jan. 2020
Dear Value Guest Greetings from Boat Lagoon Resort, Phuket We would like to thank you very much for selected to stay with us and thank you for taking time to review our resort. It’s always heartwarming to hear that, you like our resort and our services. We are looking forward to welcome you again in the near future. Kind Regards, Resort Management Team

10/10 – Hervorragend

Sebastienne

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Excellent rapport qualité prix 😊
Nous devions y passer une nuit, finalement nous y sommes restés 8 nuits et nous y avons passés un excellent séjour, l’hôtel est propre, le personnel est au top d’une gentillesse irréprochable. Le buffet du petit déjeuner est abondant, il y en a pour tout les goûts. Les chambres sont spacieuses et confortables. Il est bien situé si l’on veut y rester au calme.
Aufenthalt von 3 Nächten im Dezember 2019
Antwort von Ton am 22. Dez. 2019
Dear Sebastienne Greetings from Boat Lagoon Resort, Phuket We would like to thank you very much for selected to stay with us and thank you for taking time to review our resort. It’s always heartwarming to hear that, you like our resort We are looking forward to welcome you again in the near future. Kind Regards, Resort Management Team

10/10 – Hervorragend

Sebastienne

Aufenthalt von 1 Nacht im November 2019

8/10 – Gut

Brian

Mit der Familie gereist
Gut: Personal & Service
Aufenthalt von 1 Nacht im Dezember 2019
Antwort von Ton am 6. Dez. 2019
Thanks for staying with us. We appreciate your feedback!

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
.The room was big and clean The staff was helpful.
Aufenthalt von 1 Nacht im Oktober 2019
Antwort von Ton am 26. Nov. 2019
Dear Value Guest Greetings from Boat Lagoon Resort, Phuket We would like to thank you very much for selected to stay with us and thank you for taking time to review our resort. It’s always heartwarming to hear that, you like our resort We are looking forward to welcome you again in the near future. Kind Regards, Resort Management Team

8/10 – Gut

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im November 2019
Antwort von Ton am 26. Nov. 2019
Dear Value Guest Greetings from Boat Lagoon Resort, Phuket We would like to thank you very much for selected to stay with us and thank you for taking time to review our resort. It’s help us a lot to improve our services. We are looking forward to welcome you again in the near future. Kind Regards

8/10 – Gut

Verifizierter Reisender

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
ห้องกว้าง และบรรยากาศโดยรอบดี พนักงานต้อนรับดี เป็นมิตร
Aufenthalt von 2 Nächten im Oktober 2019
Antwort von Ton am 1. Nov. 2019
Dear Value Guest Greetings from Boat Lagoon Resort, Phuket. We would like to thank you very much for selected to stay with us and thank you for taking time to review our resort. It’s always heartwarming to hear that, you like our resort. We are looking forward to welcome you again in the near future. Kind Regards, Resort Management Team

4/10 – Schlecht

Desmond

Gut: Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit, Personal & Service und Komfort des Zimmers
Dangerous Environment
There was mosquitoes flying around day & nite and found death cockroach call reception they couldn’t do anything in upgrade where they still put us in the same type room on a lower floor we declined as it show no purpose as I believe that the mosquitoes come from below the dustbins area
Aufenthalt von 3 Nächten im September 2019
Antwort von Ton am 14. Okt. 2019
Dear Value Guest Greetings from Boat Lagoon Resort, Phuket We would like to thank you very much for selected to stay with us and thank you for taking time to review our resort. It’s help us a lot to improve our services. Please accept our apologies for any inconvenience caused in this matter. We will work harder to fix the issue you experience. We are looking forward to welcome you again in the near future. Kind Regards, Resort Management Team

10/10 – Hervorragend

Colin

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great stay in one bedroom apartment
Room was spacious and well decorated. Great to look out over Marina and plenty of good quality restaurants and coffee shops within 100 metres. Good breakfast at Capt. Table was included.
Aufenthalt von 2 Nächten im September 2019
Antwort von Ton am 14. Okt. 2019
Dear Value Guest Greetings from Boat Lagoon Resort, Phuket We would like to thank you very much for selected to stay with us and thank you for taking time to review our resort. It’s always heartwarming to hear that, you like our resort. We are looking forward to welcome you again in the near future. Kind Regards, Resort Management Team

8/10 – Gut

Laurel

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Very friendly staff. Some language barrier as we don’t speak Thai
Aufenthalt von 3 Nächten im September 2019
Antwort von Ton am 14. Okt. 2019
Dear Value Guest Greetings from Boat Lagoon Resort, Phuket We would like to thank you very much for selected to stay with us and thank you for taking time to review our resort. It’s help us a lot to improve our services. We are looking forward to welcome you again in the near future. Kind Regards, Resort Management Team

10/10 – Hervorragend

Laurel

Aufenthalt von 1 Nacht im September 2019

10/10 – Hervorragend

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
初日のシャワーは排水が詰まってしまってトイレの方まで溢れそうでしたが、2日目からは排水口をどかした所溢れずに流れました! 428号室は階段ですが、ルーフバルコニーで目の前はクルーザー、ヨットが停泊していて優雅な景観です。 部屋の内装もとてもお洒落で家族皆が喜んでました。
Aufenthalt von 4 Nächten im August 2019
Antwort von Ton am 14. Okt. 2019
Dear Value Guest Greetings from Boat Lagoon Resort, Phuket. We would like to thank you very much for selected to stay with us and thank you for taking time to review our resort. It’s always heartwarming to hear that, you like our resort We are looking forward to welcome you again in the near future. Kind Regards, Resort Management Team

4/10 – Schlecht

Joe

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very unfriendly staff compared to any places I have been in Phuket/Bangkok/Thailand. English is not so good relatively, reception not so polite and cold. The hotel is full of group tourist. Breakfast is absolutely disguisting and foul. Room is far from the reception, gym and breakfast. It was a very rainy day and not very easily accessible. Good at least reasonable price room service thai food on its average.
Aufenthalt von 1 Nacht im Juli 2019
Antwort von Ton am 23. Juli 2019
Dear Value Guest Greetings from Boat Lagoon Resort, Phuket We would like to thank you very much for selected to stay with us and thank you for taking time to review our resort. It’s help us a lot to improve our services. We will working harder to fix the issue you experience. We are looking forward to welcome you again in the near future. Kind Regards, Resort Management Team

6/10 – Okay

Verifizierter Reisender

Mit dem Partner gereist
Verbesserungswürdig: Personal & Service
No hand soap, rooms far away from lobby/pool. Restaurants below and their kitchen smell feeds into the room.
Aufenthalt von 2 Nächten im Juni 2019
Antwort von Ton am 30. Juni 2019
Dear Value Guest Greetings from Boat Lagoon Resort, Phuket We would like to thank you very much for selected to stay with us and thank you for taking time to review our resort. It’s help us a lot to improve our services. We are looking forward to welcome you again in the near future. Kind Regards, Resort Management Team

10/10 – Hervorragend

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
บรรยากาศดีมาก พนักงานน่ารัก บริกานอบอุ่นและเป็นกันเอง
Aufenthalt von 1 Nacht im Juni 2019

8/10 – Gut

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
I just don't like your staff having a copy of my credit card details. You have no control of their lives. I know many who filed credit card details on their own.
Aufenthalt von 2 Nächten im Mai 2019
Antwort von Ton am 16. Juni 2019
Dear Value Guest Greetings from Boat Lagoon Resort, Phuket We would like to thank you very much for selected to stay with us and thank you for taking time to review our resort.We will bring it to our management team. It’s help us a lot to improve our services. We are looking forward to welcome you again in the near future. Kind Regards, Management Team

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit und Personal & Service
No stand in room for suit case. All good otherwise.
Aufenthalt von 4 Nächten im März 2019
Antwort von Ton am 1. Apr. 2019
Dear Value Guest Greeting from Boat Lagoon Resort. We would like to thank you very much for your selected to stay with us and thank for taking time to review our resort. We are looking forward to welcome you back in the near future. Kind Regards, Management Team.

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Room are clean. Staff was nice. Locatin is not far from town. We will be back.
Aufenthalt von 2 Nächten im Februar 2019
Antwort von Ton am 11. März 2019
Dear Value Guest Greeting from Boat Lagoon Resort. We would like to thank you very much for your selected to stay with us with good comment. We are looking forward to welcome you back in the near future. Kind Regards, Management Team.

10/10 – Hervorragend

Verifizierter Reisender

Aufenthalt von 1 Nacht im Februar 2019
Antwort von Ton am 1. Apr. 2019
Dear Value Guest Greeting from Boat Lagoon Resort. We would like to thank you very much for your selected to stay with us with good comment. We are looking forward to welcome you back in the near future. Kind Regards, Management Team.

10/10 – Hervorragend

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Tout etait parfait , il y a une bonne literie et la piscine est fantastique .
Aufenthalt von 1 Nacht im Februar 2019
Antwort von Ton am 29. Apr. 2019
Dear Value Guests Greeting from Boat Lagoon Resort Phuket, Thailand. We would like to express our sincere thanks for selected to stay with us with good comment. It's always heartwarming to hear that. We are looking forward to welcoming you again in the near future. Kind Regards, Resort Management Team

10/10 – Hervorragend

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The view was amazing and the staff were great! Breakfast was good, location was peaceful. Good for a "non-party" stay.
Aufenthalt von 2 Nächten im Februar 2019
Antwort von Ton am 15. Feb. 2019
Dear Value Guests Greeting from Boat Lagoon Resort Phuket, Thailand. We would like to express our sincere thanks for selected to stay with us with good comment. It's always heartwarming to hear that. We are looking forward to welcoming you again in the near future. Kind Regards, Resort Management Team

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
The hotel on the whole was great. Friendly reception staff and we had a nice room right by the large and inviting pool, which is set in a lovely tropical garden with palm trees etc. We can’t recommend the restaurant though. It’s overpriced, the food is average and the wait staff is rude and speaks close to no English. We found several hairs in our food and during our New Years dinner the lights were shut off on us. The staff explained in broken English that they were on a timer that they couldn’t override. We spoke with reception staff and communicated clearly that we would finish our meal in our room without paying if the lights weren’t turned back on. Only a few minutes later when we were packing up to go did they realise we were serious and suddenly there were three staff operating the switch box to turn the lights back on. For a good meal for half the price of the hotel restaurant, try the little local restaurant back up towards the main road.
Aufenthalt von 2 Nächten im Dezember 2018
Antwort von Ton am 31. Jan. 2019
Dear Value Guest Greeting from Boat Lagoon Resort Phuket, Thailand On behalf of the resort please accept our sincere apologies for unacceptable service provide to you in our resort. We will have to investigate with the Staff who was on duty in that night as to find out that, why this case was happened. Thank you for bring this matter to our attention as it is the way that we can pinpoint a problem in order to avoid from this situation. Again, we sincerely apologize for any inconvenience caused in this matter. Kind Regards, Resort Management Team.

8/10 – Gut

Elana

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Dezember 2018
Antwort von Worraluk Kaewngam am 31. Jan. 2019
Thank You For Choosing Us.