Dear guest, We thank you for your review. But the actual situation needs to be told, we received your call just after midnight claiming of bedbugs. You had just come back from your evening out. We went to the bungalows and found no bedbug, no fly, no mosquito in your bungalow. Later, you admitted that you have never actually seen bedbugs before. To ease you mind, we upgraded you and your partner to our beachfront bungalow in the vicinity and offer to freeze dried your belonging free of charge. We can safely advise that bedbugs lives on the mattress not in power socket and other places as you seemed to believe. It is a big claim that everybody in our resort was full of bedbug bites, it would be strange that, they all still stayed with us should there be any basis to your claim. Regarding windows, we have placed 2 latches on each windows to prevent intruder entering your room, should you wish for the windows to be shut it does not require any special equipment simply pull and press the 2 locks on the window down. We apologise that you think our receptionist seems uninterested to you. We shall look into further training in handling guest complaints.