2/10 Horrible
Josh J.
13 juil. 2025
Les points forts : Propreté
The stay regrettably turned out to be the worst vacation experience I've ever had. My daughter and I planned the trip to celebrate a birthday. On June 2, 21 days before arrival, I received an e-mail from property management company indicating that the unit's "lanai door is coming apart" but that it "can still be used" and apparently could not be repaired in the intervening 3 weeks. When we arrived, we learned that the door was actually in the bedroom and completely inoperable, meaning that a bedroom without AC in late June would have no outside airflow at night other than through an adjoining window. In my first two nights there, it was extremely warm, the mattress was extremely uncomfortable, I was being bitten by insects, and I slept about 4 hours each night. I raised this with property management, which sent someone out on the third day to check bedroom. They found no sign of bed bugs, but did note that "the lanai screen window should be rescreened as it is not flush and bugs/mosquitoes may be getting in." They could not do the repair that day, but said it would be done next day and they'd notify me of ETA of repair. Because I had gotten extremely poor sleep the prior two nights on a much-needed vacation, I found an alternative place for us to stay until repair was completed, not easy or cheap in Kauai in mid-summer. The screen was never repaired (despite attempts for status updates), and we did not use the unit the last 5 nights. No partial refund (or apology) offered.
Josh J.
Séjour de 7 nuits en juin 2025