2/10 – Ungenügend
Delia, Germany
5. Apr. 2016
Verbesserungswürdig: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Be aware - stealing hotel staff
The hotel is located in a quiet and nice area close to a small town (10 min drive by bus or taxi). The front sea is nice for snorkeling but not for swimming (corals). We had a small but nice deluxe house with sea view. The breakfast is nothing special, almost every day the same and no buffet (but always fresh fruits). The water didn't work for several nights (4), sometimes they fixed it after a call to the reception.
HOWEVER:
we wouldn't recommend this hotel to anyone, because the hotel staff stole clothing items from us! (unfortunately brand new and expensive).
We talked to the hotel manager. He offered us to call the police, but their investigations were unsuccessful. But anyway, it must have been someone from the resort, because nobody else but the cleaning staff has got another room key!
Unfortunately, the resort didn't feel responsible for their staff and didn't do anything else about it. At the end, we as unsatisfied hotel guests didn't get any compensation. This describes the bad service and the lack of responsibility of the hotel management.
Fiji is a great part of the world, the landscape is beautiful and the sea awesome. But if you are interested in keeping your items, don't book this hotel ;)