Dear Mark, We are sad to hear that you did not enjoy your stay with us this time. As you have correctly noticed the hotel changed owners 3 times in the past 6 years, and you have stayed at this hotel several times as well. We hope that it is an indication that you still enjoyed your stay and choose coming to this hotel even though there are more than 10 choices to stay in Kotka. This time you probably noticed major renovations are ongoing at the new reception, new cafe area. We hoped that you experienced our new outdoor jacuzzi tub and sauna terrace. This summer we will have new outdoor terraces and outdoor cafe terrace available for our guests. We hope that you give Hotelli Jokipuisto another chance and come to stay with us and experience new changes! We will work hard to make your stay with us great again!