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Bewertungen von Dorsett Grand Subang

4.5 out of 5
Dorsett Grand Subang
Jalan SS12/1, Subang Jaya, Selangor

Bewertungen

7.6

Gut

203 von insgesamt 839 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
365 von insgesamt 839 Gästebewertungen haben eine Bewertung von 8 - Gut" "
170 von insgesamt 839 Gästebewertungen haben eine Bewertung von 6 - Okay" "
71 von insgesamt 839 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
30 von insgesamt 839 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

7.8/10

Sauberkeit

7.8/10

Personal & Service

7.6/10

Ausstattung

7.2/10

Zustand der Unterkunft

7.2/10

Umweltfreundlichkeit

Bewertungen

4/10 – Schlecht

HUGY, NL

Verbesserungswürdig: Sauberkeit und Komfort des Zimmers
IST KEIN 5 STERNE HOTEL, ABER PREISE WIE EIN ***** HOTEL. DAS BROT BEIM FRÜHSTÜCK WAR MINDESTENS 2 TAGE ALT, MINI BAR DEFEKT, WASSERABLAUF IN DER BADEWANNE ( DUSCHE) NACH 5- 10 MINUTEN, USW, USW
Aufenthalt von 3 Nächten im Dezember 2018
Antwort von Christina am 10. Jan. 2019
Dear Hugy, we are indeed concerned to receive a low rating from you. Please be assured that we will address the issues to ensure it does not happen again. We look forward to serving you again. Regards, Christina Toh, Area General Manager

10/10 – Hervorragend

Andrea

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Very relaxing and luxurious, best value for money
We had a very quiet and relaxing stay with beautiful panoramic view from the 11th for. Wi-Fi was working perfectly, and the service was very helpful.
Aufenthalt von 1 Nacht im Dezember 2017
Dear Andrea, we are so pleased to hear that you had a memorable stay with us. We appreciate you taking the time to share your review and for giving us a perfect rating. We are sure that all of our associates enjoyed catering to your needs as much as you enjoyed your stay. We thank you for your patronage and look forward to welcoming you back again soon. Regards, Christina Toh, Area General Manager

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Gute Lage in Subang
Ich war beruflich dort, war sehr zufrieden, gute Lage, in der Nähe in paar Restaurants
Antwort von Hugo Gerritsen (Area General Manager) am 16. Juni 2016
Dear Anonymous, Thank you for your review. We are delight that you had a good stay with us and that our location was convenient for your needs. We hope to welcome you back on your next stay.

10/10 – Hervorragend

Tobias, Deutschland

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Tolles Hotel zum Entspannen
Ich verbrachte dort eine Nacht mit meiner Freundin nachdem wir vom Flughafen gekommen sind. Die Fahrt hatte ca. eine halbe Stunde gedauert. Das Deluxe Zimmer ist geräumig, und unser Ausblick aus den großen Zimmern im achten Stock sehr schön. Der Fitnessraum ist nicht riesig, aber vollkommen ausreichend. Der Pool ist sehr schoen und läd zum Schwimmen ein verweilen ein! Das Frühstücksbuffet war umfangreich und bot eine Vielfalt an westlichen und asiatischen Köstlichkeiten. Rundum ein schöner Aufenthalt, wir kommen gerne wieder!

8/10 – Gut

Michael Schwierskott

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Pleasant Residence in KL
good value for the price. Very good breakfast. Big gym and real 25m pool - outside Jogging around the lake nearby recommendable. same-day cleaning Service is standard. It is not 5star, but has everything necessary.

10/10 – Hervorragend

Jan

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Weitab von KL Zentrum, aber top Service
Ein klasse Hotel mit allen Annehmlichkeiten, auch wenn der Pool wegen Umbauarbeiten immer noch geschlossen war (aber zu Beginn der Regenzeit hat man ohnehin genug Wasser, wenn auch von oben). Einziger Nachteil ist die relativ weite Entfernung zum Zentrum von Kuala Lumpur; hier muss man aufpassen, dass man sich nicht von Taxifahrern überhöhte Preise aufschwatzen lässt.

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers

8/10 – Gut

Dongwook

Aufenthalt von 5 Nächten im April 2024
Antwort von Christina am 21. Mai 2024
Dear Dongwook, thank you for your review. We are pleased to know that you had a good experience with us and look forward to having you back as our guest again.Regards,Datin Christina Toh, Area General Manager

6/10 – Okay

ramesh

Gut: Sauberkeit und Personal & Service
Aufenthalt von 4 Nächten im Februar 2024
Antwort von Christina am 28. Feb. 2024
Dear Ramesh, thank you for your rating. We have noted that your stay experience with us did not quite meet your expectations. Please be assured that we will address the issues and make every effort to improve on our guest experience. Thank you for your patronage and we look forward to welcoming you back again.Regards,Datin Christina Toh, Area General Manager

6/10 – Okay

lee

Aufenthalt von 7 Nächten im Januar 2024
Antwort von Christina am 19. Feb. 2024
Dear Lee, thank you for your rating. We do appreciate your patience as we continue to improve our hotel's quality and services to the level which you deserve. Thank you for your patronage and we look forward to welcoming you back again.Regards,Datin Christina Toh, Area General Manager

2/10 – Ungenügend

Sim

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Christina am 8. Feb. 2024
Dear Sim, we are indeed concerned to receive a low rating from you. We would appreciate if you can provide us with more details for us to address the issues. Thank you and we look forward to serving you again.Regards,Datin Christina Toh, Area General Manager

2/10 – Ungenügend

O

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very poor experience, room ceiling worn, dirty interior. Lobby with cigarette-smell.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Christina am 8. Feb. 2024
Dear Sir/Madam, thank you for your feedback. We sincerely apologize for the poor experience which you encountered during your recent stay with us. We are disappointed to hear of the issues highlighted and will immediately address them to ensure that the necessary improvements are made. Our apologies again and we look forward to another opportunity to serve you better in the future.Regards,Datin Christina Toh, Area General Manager

4/10 – Schlecht

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Christina am 1. Feb. 2024
Dear Sir/Madam, thank you for your review. We have noted that your stay experience with us did not quite meet your expectations. We would appreciate if you can provide us with more details for us to address the issues. Thank you and we look forward to being of service to you again.Regards,Datin Christina Toh, Area General Manager

10/10 – Hervorragend

Weng Sum

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Reason price
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Christina am 1. Feb. 2024
Dear Weng Sum, thank you for your review. We are pleased to know that you had an overall positive experience with us. Thank you for your patronage and we look forward to welcoming you back again.Regards,Datin Christina Toh, Area General Manager

10/10 – Hervorragend

Justin

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Christina am 1. Feb. 2024
Dear Justin, thank you for the perfect rating you gave us. We are glad that our hotel's quality and services met your expectations. Thank you for your patronage and we look forward to welcoming you back again.Regards,Datin Christina Toh, Area General Manager

10/10 – Hervorragend

John

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
My tots Grand Dorsett
Grand Dorsett has always been my favourite hotel whenever i am in Subang Jaya. The stay is comfortable, clean and quiet.
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Christina am 10. Jan. 2024
Dear John, we are delighted to be your preferred hotel whenever you are in this area. Thank you for your continued support and we look forward to welcoming you back again.Regards,Datin Christina Toh, Area General Manager

10/10 – Hervorragend

Jawad

Aufenthalt von 6 Nächten im Dezember 2023
Antwort von Christina am 26. Jan. 2024
Dear Jawad, thank you for the perfect rating you gave us. We are glad that you found our hotel's quality and services up to expectations. Thank you for your patronage and we look forward to welcoming you back again.Regards,Datin Christina Toh, Area General Manager

6/10 – Okay

Michael

Mit einer Gruppe gereist
Gut: Sauberkeit und Personal & Service
Club suite says "shower or bath" AND "deep relaxing bath". Its unclear if this is in the suite (private) or shared. Doesn't matter, they closed the deep relaxing bath "for covid"(?) And forgot to remove the description and photo from their listing. Major disappoint. Room was worn - signs of age or damage, mirrors had blistering, etc. Fridge in first room was stocked better than 2nd (with bath), and no clear idea of what "free items" were in the fridge. Buffet was usual disappoint, but i hate all buffets so it might be good if you like warm, pre-cooked food made in large batches. Hotel staff was friendly but no speedy checkout and things moved slowly. Room TV remote was a replacement with buttons that didn't work (i.e. HDMI and they had exposed the hdmi connectors). I opted for the $10us (50 ringgit) snacks and drinks and it was one brand of beer (carlsberg) and one red and white wine. Snacks weren't much. I'd recommend Grab food and 7-11 instead. Overall a little disappointing for the price/hotel star rating but there was a narrow bath with lots of hot water, and japanese TV.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Christina am 5. Jan. 2024
Dear Michael, thank you for sharing your feedback. We are sorry to hear of the shortfall in service and quality standards which you experienced during your recent stay with us. We can certainly understand your disappointment with the issues highlighted and will immediately address them to ensure that the necessary improvements are made. We do appreciate your patience as we continue to improve our hotel's quality and services to the level which you deserve. Our apologies again and we look forward to welcoming you back again.Regards,Datin Christina Toh, Area General Manager

6/10 – Okay

Chye Hock

Geschäftlich gereist
Gut: Sauberkeit
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
haves to pay for carpark, in place which is not in the demand.
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Christina am 5. Jan. 2024
Dear Chye Hock, thank you for your feedback. We have noted your comments regarding the carpark charges and would like to inform you that as our carpark facility is managed by a 3rd party operator, all guests will be charged a flat rate fee upon entry to the hotel. We thank you for your patience and look forward to welcoming you back again.Regards,Datin Christina Toh, Area General Manager

6/10 – Okay

PAVITHRE

Gut: Sauberkeit und Personal & Service
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Christina am 21. Dez. 2023
Dear Pavithre, thank you for your review. We do appreciate your patience as we continue to improve our hotel's quality and services to the level which you deserve. Thank you for your patronage and we look forward to serving you again.Regards,Datin Christina Toh, Area General Manager

10/10 – Hervorragend

Jensen

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Christina am 10. Jan. 2024
Dear Jensen, thank you for the perfect rating you gave us. We are glad that our hotel's quality and services met your expectations. Thank you for your patronage and we most certainly look forward to welcoming you back again.Regards,Datin Christina Toh, Area General Manager

10/10 – Hervorragend

Sairah

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Christina am 21. Dez. 2023
Dear Sairah, thank you for the perfect rating you gave us. We are pleased to know that you had a positive experience. Thank you for your patronage and we look forward to welcoming you back again.Regards,Datin Christina Toh, Area General Manager

6/10 – Okay

Hikaru

Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Christina am 5. Jan. 2024
Dear Hikaru, thank you for your rating. We have noted that your stay experience did not quite meet your expectations. Please be assured that we will make every effort to improve on our guest experience. Thank you for your patronage and we look forward to welcoming you back again.Regards,Datin Christina Toh, Area General Manager

2/10 – Ungenügend

Patsy

Aufenthalt von 2 Nächten im November 2023
Antwort von Christina am 21. Dez. 2023
Dear Patsy, we are indeed concern to receive a low rating from you. We would appreciate if you can provide us with more details for us to address the issues. Thank you and we look forward to being of service to you.Regards,Datin Christina Toh, Area General Manager

10/10 – Hervorragend

Yongquan Gabriel, Singapore

Mit der Familie gereist
Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Ausstattung
Guest room service is slow. Took 3 repeated calls torequest for towels.
Aufenthalt von 2 Nächten im November 2023
Antwort von Christina am 16. Nov. 2023
Dear Yongquan, thank you for your feedback. We sincerely apologize for the poor service extended to you during your stay with us. Please be assured that we will address this issue to ensure it does not happen again. Our apologies to you for the inconvenience caused and we look forward to serving you better in the future.Regards,Datin Christina Toh, Area General Manager

6/10 – Okay

Man Chi

Mit dem Partner gereist
Gut: Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit, Personal & Service und Ausstattung
Not clean enough
Aufenthalt von 7 Nächten im November 2023
Antwort von Christina am 16. Nov. 2023
Dear Man Chi, we are sorry to hear that your stay experience with us was not up to expectations. We have noted your feedback regarding our hotel's cleanliness level and will immediately address this issue with our Housekeeping team to ensure that the necessary improvements are made. Thank you for highlighting to us on this issue and we look forward to serving you again. Regards,Datin Christina Toh, Area General Manager

8/10 – Gut

Yee

Aufenthalt von 1 Nacht im November 2023
Antwort von Christina am 28. Nov. 2023
Dear Yee, thank you for your review. We are glad that you had a good experience with us and look forward to being of service to you again.Regards,Datin Christina Toh, Area General Manager

8/10 – Gut

Papaphit

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 4 Nächten im Oktober 2023
Antwort von Christina am 10. Nov. 2023
Dear Sir/Madam, thank you for your review and for choosing our hotel. We are pleased that you had a good experience with us. Thank you for your patronage and we look forward to welcoming you back again.Regards,Datin Christina Toh, Area General Manager

10/10 – Hervorragend

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im September 2023
Antwort von Christina am 10. Nov. 2023
Dear Sir/Madam, thank you for the perfect rating you gave us. We are glad that you had a positive experience and look forward to welcoming you back again.Regards,Datin Christina Toh, Area General Manager

6/10 – Okay

Shiilla

Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
I brought my kids to have a short break and the pool was under reno. What a disapointment as my kids were looking forward to that
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Christina am 4. Okt. 2023
Dear Shiilla, thank you for your feedback. We regret to note that your stay with us was not to your expectations. We can certainly understand your disappointment regarding the non-availability of our pool facilities during your stay and sincerely apologize for this unfortunate incident. Please be informed that there is some maintenance work being done and as such, guests are currently unable to use it. We do appreciate your patience and understanding in this matter and look forward to another opportunity to serve you again.Regards,Datin Christina Toh, Area General Manager

8/10 – Gut

Chan

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Impressions
The hotel is clean but a little old. Otherwise, it was a pleasant environment. The breads and pastries served at breakfast were not crisply fresh. Local foods were good. The shuttle service to Sunway City should be restored.
Aufenthalt von 2 Nächten im September 2023
Antwort von Christina am 3. Okt. 2023
Dear Chan, thank you for your review. We are glad that you had a pleasant stay with us. We have noted your feedback regarding the breads, pastries and shuttle services and will address these issues. Thank you for choosing our hotel and we look forward to being of service to you again.Regards,Datin Christina Toh, Area General Manager

10/10 – Hervorragend

David

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Breakfast
Hotel Grand Subang’s Breakfast incredible food and especially on All ke nih I have nois highly recommended
Aufenthalt von 2 Nächten im September 2023
Antwort von Christina am 3. Okt. 2023
Dear David, thank you for your review and the perfect rating you gave us. We are pleased to hear that you had a wonderful stay and were impressed with the delicious food served at breakfast. It is always a pleasure to receive good feedback from our guests. Thank you for your patronage and we look forward to welcoming you back again.Regards,Datin Christina Toh, Area General Manager

4/10 – Schlecht

Fun Kooi

Mit der Familie gereist
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Requested for twin room at booking but given king bed. What if we were not a couple?When checking with receptionist she did not seem to understand. No twin room but was offerred an extra bed!!! Arm chair in room had stains. Bedroom slippers too thin & slippery on non carpeted areas of room.
Aufenthalt von 2 Nächten im September 2023
Antwort von Christina am 3. Okt. 2023
Dear Fun Kooi, we regret to note that your recent stay with us was not to your expectations. We sincerely apologize for the unpleasant experience caused to you due to the unavailability of a twin room and poor condition of the air chair and bedroom slippers. Please be assured that we take your feedback seriously and will immediately address the issues highlighted. Our apologies again and we look forward to serving you better in the future.Regards,Datin Christina Toh, Area General Manager

10/10 – Hervorragend

David

Aufenthalt von 3 Nächten im August 2023
Antwort von Christina am 14. Sept. 2023
Dear David, thank you for the perfect rating you gave us. We are pleased to know that you had an overall positive experience and found our hotel's quality and services up to expectations. Thank you for your patronage and we most certainly look forward to having you back as our guest again.Regards,Datin Christina Toh, Area General Manager

8/10 – Gut

Yeok

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Room is run down and poorly lit
Aufenthalt von 2 Nächten im September 2023
Antwort von Christina am 12. Sept. 2023
Dear Yeok, thank you for your feedback. We sincerely apologize for the unpleasant experience you encountered due to the poor condition of the room. Please be assured that we will immediately address the room maintenance and lighting issues to ensure that the necessary improvements are made. We do appreciate your patience as we continue to improve our hotel's quality and services to the level which you deserve. Thank you for your patronage and we look forward to welcoming you back again.Regards,Datin Christina Toh, Area General Manager

6/10 – Okay

Carla

Gut: Sauberkeit, Personal & Service und Ausstattung
Dit hotel heeft veel kleine gebreken, ernaast word een nieuw hotel gebouwd , al het geld gaat daarheen, dit hotel word een beetje opgelapt tot die tijd , aardig hotel , prijs te duur
Aufenthalt von 4 Nächten im September 2023
Antwort von Christina am 12. Sept. 2023
Dear Carla, thank you for your feedback. We regret to note that your recent stay with us was not up to expectations. Please be assured that we will address the issues to ensure the necessary improvements are made. Our apologies to you for the unpleasant experience and we look forward to serving you better in the future.Regards,Datin Christina Toh, Area General Manager

8/10 – Gut

KOK SENG

Geschäftlich gereist
Gut: Personal & Service
Great location and very convenient.
Aufenthalt von 4 Nächten im August 2023
Antwort von Christina am 5. Sept. 2023
Dear Kok Seng, thank you for your review. We are pleased to know that you had a pleasant stay experience and especially liked our hotel's convenient location. We do hope that your next stay is around the corner as we look forward to welcoming you back again.Regards,Datin Christina Toh, Area General Manager

6/10 – Okay

Verifizierter Reisender

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit und Personal & Service
No shuttle to KLIA airport from hotel The male staff at hotel counter were not very friendly.
Aufenthalt von 2 Nächten im August 2023
Antwort von Christina am 23. Aug. 2023
Dear Sir/Madam, thank you for your feedback. We have noted that your stay experience with us was not quite up to expectations. With regards to the airport shuttle, please be informed that our hotel does not provide complimentary shuttle service but transport can be arranged upon guests request. We have also noted your comment regarding our staff and will address this issue with our Front Office Manager. Thank you for your patronage and we look forward to serving you better in the future.Regards,Datin Christina Toh, Area General Manager

4/10 – Schlecht

Verifizierter Reisender

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
We’ve stAyed in this hotel many times. It’s looking very very tired and no atmosphere now after Covid. Seems like no maintenance has been carried out. We have move room because the aircond was not working. This an executive club room. The executive club lounge was joke. We got there half an hour after opening time. There were six used tables all wth plates and tissues left an not tidied up. There was no staff attending the guest and the snacks were bad and cold and uninviting pity sorry state of affairs. In the second room the curtains fell to the floor when we opened it. Two maintenance staff turned up with a ladder, looked disinterested and said there isn’t any spare parts available and suggested we move to yet another room! We said this was unacceptable. The chamber maid who had come to clean the room said those men don’t know what they’re doing. She said it had happen before and started collecting the curtain roller runners all over the floor and fixed it!! So much for maintenance staff eh?
Aufenthalt von 2 Nächten im August 2023
Antwort von Christina am 10. Aug. 2023
Dear Sir/Madam, thank you for your feedback. We are most concerned to hear of the unpleasant experience encountered during your recent stay with us. We can certainly understand your disappointment with the issues and will immediately address them to ensure that the necessary improvements are made. We do appreciate your patience and understanding as we continue to improve our services to the level that you our valuable guest so rightfully deserve. Our apologies again and we hope that you will give us another opportunity to serve you better in the future.Regards,Datin Christina Toh, Area General Manager

8/10 – Gut

Peter

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Only that the mattress so soft, for old man will not advantage 😁
Aufenthalt von 1 Nacht im Mai 2023
Antwort von Christina am 15. Mai 2023
Dear Peter, thank you for your feedback. We sincerely apologize that your recent stay experience was not up to expectations. We have noted your comments regarding the mattress condition and will immediately address this issue. We do appreciate your patience as we continue to improve our hotel's quality and services to the level which you deserve. We look forward to being of service to you again.Regards,Datin Christina Toh, Area General Manager

8/10 – Gut

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Mai 2023
Antwort von Christina am 15. Mai 2023
Dear Sir/Madam, thank you for your review. We are glad that you had a positive experience with us. We do hope that your next stay is around the corner as we look forward to welcoming you back again.Regards,Datin Christina Toh, Area General Manager

6/10 – Okay

Verifizierter Reisender

Geschäftlich gereist, Mit einer Gruppe gereist
This hotel is connected to the event hall or ballroom, so there were a lot random people walking around and gathering which made us unconfortable.
Aufenthalt von 1 Nacht im April 2023
Antwort von Christina am 15. Mai 2023
Dear Sir/Madam, thank you for sharing your feedback with us. We are sorry to hear of the discomfort you felt when you were at our hotel recently. Please be assured that we will make every effort to improve on our guest experience. Thank you for your patronage and we look forward to being of service to you again.Regards,Datin Christina Toh, Area General Manager

4/10 – Schlecht

King Huat

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Dirty room.
It was amazing run down. Dirty, drian plug,...etc. I was staying at this hotel each time visit KL. But I have to say no more now. I give up with them.
Aufenthalt von 2 Nächten im März 2023
Antwort von Christina am 29. März 2023
Dear King Huat, we are disappointed to hear of the shortfall in quality standards which you experienced during your stay with us. We can certainly understand your frustration with the issues encountered and have no excuse but to extend our sincere apologies to you for the unpleasant experience caused. Please be assured that we will immediately address the issues and make every effort to improve on our guest experience. Our apologies again and we look forward to having another opportunity to serve you better in the future.Regards,Datin Christina Toh, Area General Manager

10/10 – Hervorragend

Dan

Aufenthalt von 3 Nächten im März 2023
Antwort von Christina am 23. März 2023
Dear Dan, thank you for your review. We are pleased to know that our hotel's quality and services met your expectations. Thank you for your patronage and we look forward to welcoming you back again.Regards,Datin Christina Toh, Area General Manager

10/10 – Hervorragend

THOMAS

Aufenthalt von 7 Nächten im Februar 2023
Antwort von Christina am 23. März 2023
Dear Thomas, thank you for the perfect rating you gave us. We are pleased to know that our hotel's quality and services met your expectations. Thank you for choosing our hotel and we look forward to being of service to you again.Regards,Datin Christina Toh, Area General Manager

8/10 – Gut

THOMAS

Aufenthalt von 1 Nacht im Februar 2023
Antwort von Christina am 23. März 2023
Dear Thomas, thank you for the perfect rating you gave us. We are glad that you had a good experience. Thank you for your patronage and we look forward to welcoming you back again.Regards,Datin Christina Toh, Area General Manager

10/10 – Hervorragend

Thomas

Aufenthalt von 3 Nächten im März 2023
Antwort von Christina am 23. März 2023
Dear Thomas, thank you for the perfect rating you gave us. We are glad that you had a positive experience with us. Thank you for your patronage and we look forward to welcoming you back again.Regards,Datin Christina Toh, Area General Manager

10/10 – Hervorragend

Thomas

Aufenthalt von 4 Nächten im März 2023
Antwort von Christina am 23. März 2023
Dear Thomas, thank you for the perfect rating you gave us. We are glad that you had a positive experience with us. Thank you for your patronage and we look forward to welcoming you back again.Regards,Datin Christina Toh, Area General Manager

8/10 – Gut

kit sun chris

Aufenthalt von 1 Nacht im Februar 2023
Antwort von Christina am 9. März 2023
Dear Kit, thank you for your review. We are glad that you had a good stay experience and look forward to being of service to you again.Regards,Datin Christina Toh, Area General Manager

8/10 – Gut

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Finally back to KL
The friendliness was wonderful. The hotel in many areas looked good and like before but rooms needed more care after the pandemic. My room had wall paper coming loose and possible moisture impact in the room and bathroom. The impact of the pandemic showed in the hotels we stayed in and some were even closed.
Aufenthalt von 2 Nächten im Februar 2023
Antwort von Christina am 9. März 2023
Dear Sir/Madam, thank you for sharing your feedback with us. We are glad that you had a pleasant stay. However, we have also noted your comments regarding the poor maintenance of the rooms and will ensure the necessary improvements are made. Thank you for your patronage and we look forward to welcoming you back again.Regards,Datin Christina Toh, Area General Manager